Training Lead

Description: Process Trainer

NOTE :

Company

Location

Experience

Preference:

Working Hours:

Training Program Development:
• Design and develop comprehensive training programs for telemarketing representatives.• Create training materials, manuals, and resources that align with organizational goals and industry best practices.• Regularly update training content to incorporate industry changes, product updates, and customer handling techniquesOnboarding:• Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes.• Facilitate orientation programs to introduce new hires to company culture, policies, and expectations.Skill Development:• Identify individual and team training needs through assessments and performance evaluations.• Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management.

Call Coaching:
• Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets.• Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills.Performance Analysis:• Analyze telemarketing team performance metrics and provide insights to management.• Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans.Technology Integration:• Stay updated on telemarketing technology trends and incorporate relevant tools into training programs.• Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance.

Interested Candidates are requested to share your updated resume to nivethapriya@casagrand.co.in and call 7418332502

Thanks,

Nivetha Priya

7418332502