ServiceNow ITOM Developer

About Us:

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Description and Requirements:

ServiceNow ITOM Developer

As a ServiceNow ITOM Developer, you will work closely with platform architects, infrastructure teams, and business stakeholders to develop automated, scalable, and efficient solutions to improve IT operations visibility and performance.

Key Responsibilities:

• Must have 5-10 years of experience.

• Design and develop

  ITOM solutions using

  ServiceNow Discovery

  ,

  Event Management

  ,

  Service Mapping

  , and

  Orchestration / IntegrationHub

  .
• Develop and maintain

  custom discovery probes, sensors, and patterns

  to improve asset detection and classification.
• Build and enhance

  alert correlation rules, event rules

  , and integrations with monitoring tools (e.g., Splunk, SolarWinds, Zabbix, Nagios).
• Configure and maintain

  mid servers

  , credentials, and secure integrations with on-prem and cloud environments (AWS, Azure, GCP).
• Develop workflows, flows, scripts, and business rules to support automation and orchestration of routine IT tasks.
• Collaborate with platform engineers, ServiceNow architects, and infrastructure teams to optimize CMDB health and accuracy.
• Follow

  CSDM (Common Service Data Model)

  best practices to map business and technical services.
• Create dashboards, health reports, and analytics to track performance, compliance, and operational metrics.
• Participate in Agile development processes, sprint planning, and code reviews.
• Stay current with ServiceNow releases, features, and industry trends to drive continuous improvement.

• Strong communication skills, both written and verbal, for interacting with customers and internal teams.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.