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Job Type

Full Time

Job Description

Operating in the fast-growing IT Services and Digital Transformation sector, we deliver enterprise-grade Service Management and Workflow Automation solutions for Fortune 500 clients. Our teams design, implement, and optimize the ServiceNow platform to streamline ITSM, HR, and Customer Service operations, driving measurable efficiency and user satisfaction.
Role & Responsibilities
  • Customize and extend ServiceNow modules (ITSM, CMDB, Incident, Change) using Flow Designer and GlideScript.
  • Design and integrate REST/SOAP web services, MID Server connections, and external data sources for seamless information flow.
  • Build catalog items, workflows, and automation rules aligned to agile user stories and coding standards.
  • Create Service Portal widgets and UI components with HTML, CSS, and AngularJS for intuitive self-service experiences.
  • Conduct unit testing, peer reviews, and performance tuning to ensure scalable, secure deployments.
  • Collaborate with architects and stakeholders to gather requirements, provide estimations, and produce technical documentation.

Skills & Qualifications

Must-Have

  • 3–6 years ServiceNow development experience across core ITSM modules.
  • Proficiency in JavaScript, Glide APIs, Flow Designer, and Script Includes.
  • Hands-on integration via REST/SOAP APIs and MID Server.
  • Strong understanding of CMDB architecture, data model, and discovery patterns.
  • Familiarity with Agile/Scrum and Git-based CI/CD pipelines.
  • ITIL Foundation certification or equivalent process knowledge.

Preferred

  • Exposure to HRSD, CSM, or SecOps applications.
  • Experience with App Engine Studio and Scoped Apps.
  • Knowledge of Performance Analytics and Reporting.
  • Service Portal customization using AngularJS or React.
  • Certifications: CSA, CAD, CIS-ITSM.
  • Cloud infrastructure familiarity (AWS, Azure, GCP).
Benefits & Culture Highlights
  • Greenfield implementations on latest Quebec/San Diego releases.
  • Continuous learning budget for certifications and conferences.
  • Collaborative, merit-driven culture with transparent career paths.
Skills: git,javascript,performance analytics,soap apis,servicenow,mid server,servicenow development,agile/scrum,flow designer,rest apis,html,script includes,css,agile,react,glide apis,cmdb architecture,angularjs

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