ServiceNow Application Development & platform support

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Key Responsibilities:

• Enhance and support the ServiceNow platform
• Integrate ServiceNow with other corporate applications via web services, mid server, email etc
• Prepare test cases, automate them and execution of test cases
• Translate design comps and other specifications into working code
• Build responsive web applications
• Develop middleware API calls for mobile/web applications
• Server side scripting in Apache/Jelly/ServiceNow proprietary

Required Skills & Experience:

• 5-8 years of relevant experience in ServiceNow.
• Design, configure and customize ServiceNow platform for Mercedes Benz in one or more of the following modules:
• ITSM / ITOM, Service Request Management, Integrations, Custom reporting, Customer Service Management, Service Portal.
• Experience in working in an agile environment following agile practices.
• Contribute in all phases of the development lifecycle.
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Have good knowledge about integrations to external tools.
• Solve complex business problems by engineering existing, and new algorithms.
• Experience developing custom applications within the ServiceNow platform.
• Experience in configuration of ITOM, ITBM modules , service requests portals, service catalogs etc.
• Experience in ServiceNow customizations including Server and Client Scripts, UI Action,workflow administration, data import etc.
• Hands on experience on web based languages (AngularJS 1.xx ,JavaScript, CSS, Jelly, XML, HTML and Glide).
• Experience integrating ServiceNow with other platforms (though APIs like SOAP / REST and other related applications.
• Experience in set up of ServiceNow integration (LDAP/SSO Email etc ).
• Experience in gathering requirements and implementing them.
• Experience in writing test cases, automated tests in ServiceNow.
• Modify, Add, Change Forms, Fields, UI Actions
• Administrative aspects of ServiceNow would be an added advantage.

Education Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Master’s degree or relevant certifications in ServiceNow or IT service management (preferred but not mandatory)
• Relevant certifications such as:
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ITIL Foundation Certification (advantageous)

Preferred Qualifications (Good to Have)

• Experience with other ServiceNow modules like HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC)
• Knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud integrations
• Familiarity with containerization and orchestration tools (Docker, Kubernetes)
• Understanding of DevOps practices and tools (Jenkins, Git, Ansible)
• Experience with scripting languages beyond JavaScript (e.g., Python, PowerShell)
• Exposure to mobile app development frameworks or technologies
• Knowledge of cybersecurity best practices and data privacy regulations
• Strong analytical, problem-solving, and communication skills
• Experience working in global distributed teams and multicultural environments

Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility
• Work on cutting-edge technologies and global projects
• Thrive in a collaborative, diverse, and inclusive environment
• Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.