3005 Service Quality Jobs - Page 6

At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title Service Excellence Leader - Managed Services Employment Type Full-Time Experience Level Manager/ Senior Manager Role Overview We are hiring multiple Process/Service Excellence Leaders (4) to drive operational excellence across Managed Services engagements in specialized domains TechOps (1) Risk Financial Crime (1) & Compliance (1) Cyber Services (1) These leaders will be responsible for ensuring delivery quality, adherence to SLAs, embedding best practic...

We are looking for a highly skilled and experienced Freight Forwarding Sales Executive to join our team. The ideal candidate will have 28 years of experience in the field. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new business opportunities. Collaborate with cross-functional teams to drive sales growth and revenue. Provide exceptional customer service and support to clients. Identify and pursue new business leads and opportunities. Job Requirements Proven track record of success in freight forwar...

We are looking for a highly skilled and experienced Bank Telecaller to join our team. The ideal candidate will have 26-25 years of experience in the field. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Meet sales targets and achieve performance goals. Collaborate with internal teams to improve processes. Maintain accurate records and reports. Develop and implement effective communication strategies. Job Requirements Proven experience as a Bank Telecaller or similar role. Strong knowledge of banking products and services. Excellent communication and interpersonal skills. Ability to work in a fa...

We are looking for a highly skilled and experienced Food And Beverage Assistant to join our team. The ideal candidate will have 4 years of experience in the field. Roles and Responsibility Assist in preparing and cooking food and beverages. Maintain high levels of customer satisfaction by providing excellent service. Collaborate with other staff members to achieve sales goals. Ensure compliance with health and safety regulations. Participate in inventory management and stock control. Develop new menu ideas and recipes to enhance customer experience. Job Requirements Proven experience as a Food And Beverage Assistant or similar role. Strong knowledge of food preparation and presentation techn...

We are looking for a highly skilled and experienced F&B Attendant to join our team. The ideal candidate will have 2-5 years of experience in the hospitality industry. Roles and Responsibility Manage food and beverage service areas, including preparation and presentation. Ensure high-quality customer service and maintain cleanliness and organization. Collaborate with other departments to ensure seamless service delivery. Maintain inventory and stock levels of food and beverages. Implement effective waste management practices. Participate in ongoing training and development to enhance skills and knowledge. Job Requirements Proven experience as an F&B Attendant or similar role. Strong knowledge...

J o b P u r p o s e The Microsoft Dynamics 365 Licensing Specialist is responsible for managing and maintaining the companys Microsoft Dynamics 365 software licenses. In addition to ensuring compliance with licensing agreements, optimizing license usage, and providing expertise on licensing options and best practices, the Licensing Specialist will also work to simplify the security role structure with Dynamics 365. J o b C o n t e x t Working as a member of the Business Systems team, you will engage with colleagues to ensure both new and existing users are appropriately licensed. In addition, you will work with the Business Systems team to ensure Dynamics user roles accurately reflect the da...

Technical Support Engineer - Spanish Language (M365 Concierge) Job Overview Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Spanish Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels. Key Responsibilities Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone Assist users with Microsoft 365 setup, installation, activation, and licensing issues Troubleshoot issues related to Outlook, Teams, One...

Required Qualifications: Minimum BA/BS degree Minimum of 6 years in pharmaceutical, biotechnology, or related industry, Minimum 4 years significant experience in Pharmacovigilance, Regulatory Affairs. including establishing standards and metrics in support of quality systems. Contract writing and management experience e.g. PV agreements, vendor contracts. Excellent oral and written communication skills in English Understanding of contract law and legal terminology, with ability to generate and interpret complex contract language. Negotiations and communication skills for effective interactions with vendor (supplier) and internal teams. Significant and demonstrable working knowledge of pharma...

Job Title: Team Lead Telecalling & Doctor Relationship Management (Telemedicine) Location: Chennai Department: Telemedicine & Wellness Role Overview: The Team Lead will oversee a team of telecallers responsible for managing doctor-patient interactions in a telemedicine environment. This role ensures smooth communication between patients and doctors, maintains service quality, and coordinates with doctors for contractual agreements and monthly invoice processing. The ideal candidate will have strong leadership, communication, and organizational skills. Key Responsibilities: Team Management & Performance 1. Lead, mentor, and supervise a team of telecallers to ensure high-quality patient engage...

Job Title - Assistant Manager - Customer Service Location - Madurai Job Purpose: This role is responsible for coordinating and maintaining the requirement and relationship with Customers in a clear, correct complete and timely manner. The incumbent should focus on continuous improvement thus ensuring simplification and innovation of processes related to customer service while maintaining customer satisfaction and expectations. Providing performance feedback, proper training and guidance to Customer Service Representatives thus ensuring all customer needs are met in a customer-focused, timely and accurate manner are important elements of this role. This role is also responsible for assisting ...

Job Title: Service Engineer - After Sales & Support D About WOGOM WOGOM (World Goods Marketplace) is a B2B e-commerce platform enabling general trade retailers to buy multibrand and multicategory products with structured credit, technology-led operations, and an end-to-end go-to-market ecosystem. We serve retailers across consumer electronics, IT products, mobiles, and accessories. Role Overview The Service Engineer will be responsible for installation, diagnosis, repair, and after-sales support of electronics and IT products sold through the WOGOM platform. This role is critical in ensuring high service quality, faster issue resolution, and strong retailer satisfaction , directly impacting ...

FILING INFORMATION Position Senior Executive - Air Operation Department Express Business, Operations Location Multiple Locations Band 2 Reports to Manager - Branch Operations ROLES & RESPONSIBILITIES Key responsibilities Air Operations & Coordination Manage end-to-end air operations activities including filing, documentation, coordination with airlines, and ensuring timely dispatch of shipments. Oversee accurate preparation, verification, and submission of air waybills (AWB), manifests, and regulatory documentation as per aviation and customs requirements. Coordinate with airline handling agents, ground staff, and internal teams to ensure smooth movement of inbound and outbound air cargo. Mo...

The Wells Quality Engineer Drilling Services is a broad role definition for individuals, generally with an Operations background, supporting the global Wells business with a focus on Drilling Services, Equipment, and Tools This role focusses on application of risk mitigations through quality best practices and processes to ensure integrity and compliance of materials, products, and equipment to industry and specified requirements and provides guidance on fit-for-purpose quality implementation This position is embedded in the technical center (based in Bengaluru) and provides support to business units and the global Wells Quality network This role is also responsible for stewarding monthly Gl...

What will I be doing As the Spa Manager, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Seize opportunities for self-improvement by learning new skills. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedures and improvement of environmental facilities, etc. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are...

Role Mission The Service Area Manager - IT Operations is accountable for leading and developing a team of service leaders, each responsible for a specific operational domain. This role acts as the primary business-side interface with HCL Tech, ensuring that all domains are managed effectively and that HCL delivers according to contractual commitments, operational excellence standards, and Volvo s strategic objectives. The SAM also ensures strong cross-functional collaboration with BIS and AS organizations, driving process maturity, operational performance, and continual improvement across all IT operations. Key Responsibilities -Lead, develop, and coach a team of service leaders, each respon...

About the Role: To ensure timely and accurate resolution of customer inquiries received through inbound channels, deliver an exceptional support experience, maintain high service quality, and contribute to customer satisfaction and overall operational efficiency. Key Responsibilities Manage and respond to all inbound customer calls, Whats App messages, emails, Live Chat interactions, and queries in a professional and timely manner. Understand customer needs and provide accurate information, troubleshooting, and solutions. Record and update all customer interactions, issues, and resolutions in the CRM systeM Coordinate with internal departments such as Sales, Supply Chain, and Operations for ...

As the Client Onboarding Specialist, you will administer our contract process, onboard new customers, and engagements with a handshake between sales and delivery, set up projects in our Workday PSA tool, and special projects for the Transformation Business Excellence team. Responsibilities Responsible for creation and setup of customers and projects based on allocation of work. Create and maintain templates in Workday. Responsible for creation of revenue and billing schedules needed for Workday PSA tool. Ensure all required contracts (Engagement Letters, Statements of Work, Change Requests) information needed for resource forecasts and workforce planning is captured. Contract information to ...

Location - Patna (Remote) We are looking for Go -Getter and dynamic Business Development Managers for the driving international student recruitment through the agents network that we have in the local market. ROLE PURPOSE: To support the development of the GEDU business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximised. ROLE and RESPONSIBILITIES: Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. Actively involved in assisting the team for achieving the student recruitment target for eac...

Role Description: Fund Accounting Reporting We are building a high-performing team in India to support the illiquid Products Finance Operations function. The team will play a key role in the end -to-end financial control and oversight of real estate and private market funds domiciled in Europe and other jurisdiction. The role offers an excellent opportunity to work closely with Fund Managers, Portfolio Managers Fund Administrators. This role offers a powerful opportunity to build holistic expertise across fund finance operations, working hand in hand with global teams third-party administrators while gaining in-depth exposures to European fund structures, industry benchmarks (INREV, NCREIF, ...

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers About The Role Financial Crime Threat Management (FCTM) is responsible for providing AML/CTF and Sanctions compliance services for ANZ businesses This includes the detection and reporting of suspicious matters, enhancing ANZs control environment and ensuring financial crime risks are effectively identified and managed in compliance with ANZs regulatory obligations As Head of Financial Crime Capability Centres within the Financial Crime Portfolio (FCP), you will play a critical role in ensuring that the Financia...

Minimum qualifications: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field, or equivalent practical experience 15 years of experience with Finite Element (FE) or Design Verification, and with fabric interconnect, Network-on-Chip (NoC) design and implementation, Advanced Microcontroller Bus Architecture (AMBA) protocols, and System-on-a-Chip (SoC) integration 6 years of experience in people management, developing employees Experience with project management, cross-functional collaboration and stakeholders collaboration Preferred qualifications: Master's degree or PhD in Electrical Engineering, Computer Engineering or Computer Science Experi...

We are looking for a highly skilled and experienced Service Coordinator to join our team. The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a strong focus on customer satisfaction. Roles and Responsibility Coordinate with customers to understand their service requirements and provide timely solutions. Manage and prioritize multiple tasks and projects simultaneously. Develop and maintain effective relationships with internal teams and external vendors. Analyze customer feedback and implement changes to improve overall service quality. Collaborate with cross-functional teams to resolve complex issues and enhance processes. Identi...

We are looking for a highly skilled and experienced Service Advisor to join our team. The ideal candidate should have 2+ years of experience in the field. Roles and Responsibility Provide excellent customer service and ensure customer satisfaction. Manage and coordinate service operations for efficient workflow. Develop and implement effective service strategies to increase customer loyalty. Collaborate with technicians to resolve complex issues. Maintain accurate records of customer interactions and service history. Analyze customer feedback to improve overall service quality. Job Requirements Diploma in Automobile/Mechanical or equivalent qualification. Proven experience as a Service Advis...

We are looking for a highly skilled and experienced Service Coordinator to join our team. The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a strong focus on customer satisfaction. Roles and Responsibility Coordinate with customers to understand their service requirements and provide timely solutions. Manage and prioritize multiple tasks and projects simultaneously. Develop and maintain effective relationships with internal teams and external vendors. Analyze customer feedback and implement changes to improve overall service quality. Collaborate with cross-functional teams to resolve complex issues and enhance processes. Identi...

This Position reports to: IS Department Manager for Regulatory and Security Assessments Your role and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing ...