2383 Service Quality Jobs - Page 3

Responsibilities & Key Deliverables Product (Farm Implements) Sourcing & Costing from external suppliers which includes Product scouting, Product Specs finalization, Supplier identification , Selection, Price Settlement and quarterly cost review basis on RM indexation & specs verification. Responsible for NPD (Complete Products & related parts). Must have Part development exposure of major categories (SMF, Casting, Forging, Machining, Hardware etc). Responsible for key deliverables of Procurement related to Quality , Cost and Capacity of all procured products. Plan and manage projects for continuous improvement, e. g. productivity improvement and cost reduction initiatives. To lead CFT meeti...

The Technical Support Engineer you are responsible for providing timely and accurate technical assistance to Oracle Cloud customers through live chat. This role involves troubleshooting and resolving technical issues related to Oracle Cloud Infrastructure (OCI) services, ensuring seamless customer experience, and maintaining high satisfaction levels. The engineer will work closely with internal teams to resolve escalations and contribute to knowledge sharing within the support organization. Career Level - IC2 Technical Cloud Support Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating...

Minimum 5 years experience Should have experience in pre contract work Floating tenders to Technically and Commercially competent parties, preparation of comparative statement, and evaluation of strengths and weaknesses of various parties for the finalization of sub-contract Preparation of sub-contract agreements and award of sub-contracts to the most suitable, client approved sub-contractor. Knowledge of Prepare Bill of quantities (BOQ) Should be proficient in CAD, Cost-X (qty take off tools) Development of Project Budget, BOQ from drawings and tenders, liaising with Client Plan the tasks well and discuss with team leaders regularly Ensure high quality service delivery on every task in allo...

Define, facilitate, and lead the development and implementation of lean-driven Operational Excellence strategies, programs and Program Management Office (PMO) framework to build OE culture and capabilities including mindsets and behaviours in the site. Lead key projects in the plant, region or global level applying lean/six sigma techniques and coordinating a multicultural team to achieve expected results. Build strategic and value-added partnerships with internal and external customers, working with TCCC BU and Region to ensure delivery of efficient solutions through the relentless identification and elimination of system inhibitors (waste, variability and inflexibility) to deliver system s...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

The Indian Hotels Company Limited is looking for Guest Service Associate to join our dynamic team and embark on a rewarding career journey Welcome and assist guests with excellent service Handle queries, bookings, and guest feedback Ensure comfort and resolve concerns promptly Maintain service quality and professionalism Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

The Sky Global Indian Service Team Leader is a vital position within Kotak Mahindra Bank Ltds Customer Experience Center. You will oversee a dedicated team, guiding and motivating them to deliver outstanding customer support via email. Your leadership and strategic thinking will be key in maintaining high standards of service and ensuring customer satisfaction. A minimum of 5 years of experience in a customer service leadership role, preferably in the banking industry. Excellent written and verbal communication skills in English, with the ability to communicate complex ideas clearly. Strong leadership and mentoring abilities, with a proven track record of managing and motivating teams. Demon...

[{"Salary":"50000" , "Remote_Job":false , "Posting_Title":"Executive / Sr. Executive - Customer Relations [AMC Sales]" , "Is_Locked":false , "City":"Ahmedabad" , "Industry":"Electronics" , "Job_Description":" Job Description The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion. Salary Salary should not be a constraint for a good resource Industry Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Department Customer Relationship [Post Sales - AMC Revenue Generation/service sales] Role Sr. Executive Emp...

Role Description: An experienced consulting professional who understands solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products for engagements. Performs varied and complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with customer management. Participates in business dev...

JOB TITLE: Regional Manager Business Development International Student Recruitment (Remote) BUSINESS FUNCTION/ SUB-FUNCTION: Business Development ROLE PURPOSE: The Regional Manager Student Recruitment acts as the strategic and sales leader in driving student recruitment business in our portfolio of GEDU across the Globe. Their remit is to work through the Student Recruitment, Admissions & Marketing teams, who are responsible for the management of the entire enrolment pipeline, maximizing business opportunities through effective communication, marketing, and sales practices. This position is responsible for leading, developing and implementing the growth strategy that ensures continual enrolm...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

Work Experience: 10.0 Year(s) To 12.0 Year(s) CTC Salary: Not Disclosed by Recruiter Function: Sales / BD Qualification: 12th / HSC - Commerce; B.Com - Commerce Job Summary We are looking for a motivated and experienced Customer Relationship Manager to lead Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. The role ensures seamless client engagement, high satisfaction, and smooth post-handover services. Key Responsibilities Customer Relationship Management (CRM) Serve as the primary contact between clients and the project team throughout the construction lifecycle. Build and maintain strong, lon...

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the worlds largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Provide Technical support to iFast production, UAT, Adhoc and QA/DEV services. Resolve production incidents in a timely fashion as per defined SLA related to file processing /delivery, iFast Desktop, base and iFast EChO , iFast Web and KURE etc. Provides support to refresh adhoc environments. Understanding of different components o...

Hostess Morgans Originals - Mumbai Apply Company Description Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment Job Description Job Resposibility: Answer telephone call according to company s standards. Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively. Assist in...

Role Over-view As the Lead Corporate IT Support (Techstop), you will be responsible for managing the end- user support function across all business units. You will guide and mentor a team of IT support engineers, act as the point of escalation for critical IT issues and work closely with various departments to deliver a seamless technology support experience. This is a leadership role focused on operational excellence, team effectiveness, and continuous improvement through innovation. Key Responsibilities Team & Operation Leadership: Lead and mentor the IT support (Techstop) team to ensure SLA adherence and timely resolution of support tickets. Manage ticketing queues using ITSM tools and dr...

KEY RESPONSIBILITIES: Drive service quality initiative for the branches across the regions & work on Adhoc project those that results into improvement in service standard of the organization Driving initiatives on the ground to achieve superior level of performances by reducing customer complaints, resolution of CRM within TAT and adequacy Develop and implement regional metrics for effectiveness of the current processes Implement all service policies and procedures with regard to resource management, account maintenance, sales support and service operations Provide high level customer escalation management and resolution Maintaining compliance and audit parameter for regional branches Respon...

Call Center Team Lead GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Call Center Team Lead to supervise a team of agents for the Dial 112 Call Center. This role is crucial for ensuring service quality, monitoring team performance, and maintaining strict adherence to Service Level Agreements (SLAs) , while also acting as a vital bridge between the call center and various government departments. Role & Responsibilities: Act as a supervisor for assigned agents. Serve as a bridge between the Dial 112 Call Center and various units of the departments. Ensure service quality through appropriate supervision of call takers. Monitor the performance of the team, provide feedbac...

Key Responsibilities • Drive service excellence across dealer field service operations • Monitor dealer performance on key KPIs (MTTR, CSat, Response rates , Service quality). • Implement company service processes, tools, and systems across the dealer network. • Conduct periodic audits of dealer for infrastructure, process adherence, and site audits for I&C. • Support dealers in resolving complex technical issues and escalations. • Conduct training and capability-building programs for dealer service teams. • Ensure effective warranty administration and policy compliance. • Review of dealer service reports to ensure quality service and facilitate lead generation for spare part business. • Wor...

Overview ICC is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting current and future business needs. PEP RGM is a key priority function where transformation, technology, strategy and capabilities enablement are aimed to be the best in class, and to be standardized and deployed globally. This position will be part of the ICC Consumer and Commercial organization. The incumbent will work with APAC markets supporting deployment and usage of RGM digital solutions(Promo.ai etc). Long-term, the team has potential to integrate with other NextGen RGM capabilities and contribute t...

Responsibilities Functional Responsibilities ICC RGM analyst will be responsible for conducting data analyses across all RGM levers - Pricing, Promotion, Assortment Mix and Trade Investment Lead data aggregation and harmonization that will form the backbone of RGM analytics Collaborate with Market Cluster Leads to understand market dynamics and incorporate market feedback into analyses Bring out Next Gen Revenue Management insights by implementing advance analytics Integrate insights comprehensive summaries for RGM Tower Lead and RGM leader Improve understanding of pricing, promotions, pack architecture and trade investments through use of data analytic tools and visualization tools Improve ...

Write the purpose for which the job exists (in 2-3 lines) To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer...

The overall development, performance and maintenance of the centreactivities to obtain the maximum efficiency, quality, service and profitability for the organisation. Responsibility to staff and direct the team to manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation. ensuring that the team understands that the centreprofits and achievements are reflected in all its operations and activitiesincluding relationships and risk management meet your targets and those of the team as a whole the smooth running of the team contribute to training and development of the team assist Line Manager in achieving maximum customer sat...

Along with holidays, we have company-wide designated global we'll-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as we'll as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional indivi...

Job Title: Customer Support Executive Location: Gurugram Department: Customer Experience Reports To: Customer Support- Team Leader About Cyboard School Cyboard School is a next-generation online school dedicated to providing high-quality, interactive, and flexible education for students from Nursery to Grade X . We combine the best of technology and pedagogy to create an engaging learning environment accessible to all. As part of our growing team, we are looking for a Customer Support Executive who will be the voice of Cyboard School ensuring that parents, students, and stakeholders receive prompt, professional, and effective support. Key Responsibilities Handle inbound and outbound calls, e...

The Role Weatherford is seeking an experienced Quality Control Manager to lead the implementation and sustainment of our Operational Excellence and Performance System (OEPS) across the geographical area of responsibility. This role, based in Vadodara West, Gujarat, has authority over processes affecting service quality and provides leadership for the development, implementation, and maintenance of the companys OEPS and business excellence programs. You will promote service quality, lead root cause analysis investigations, and ensure auditing of management systems to guarantee uniformity and effectiveness across all locations. Key Responsibilities Lead Manufacturing OEPS/API/ISO management sy...