3005 Service Quality Jobs - Page 3

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

As an Elite Banker-Service in the Smart Banker department, your primary responsibility is to ensure all customers are attended to promptly and resolution is provided within the defined Turnaround Time (TAT). Key Responsibilities: - Ensuring productivity by efficiently handling customer requests - Maintaining service quality to enhance customer satisfaction - Achieving Average Handling Time targets - Striving for First Contact Resolution to resolve issues effectively - Adhering to TAT for all customer requests - Driving channel migration to alternate channels for better customer experience In addition to the primary responsibilities, you will be required to drive all initiatives in the Custom...

Customer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter ex...

Senior Process Manager – KYC Pune / Mumbai / Chandigarh| Full-time (FT) | Financial Markets Shift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NA The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable p...

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond...

The Head of Operations is responsible for managing all non-academic operations of the school to ensure a safe, compliant, and efficient learning environment. The role works closely with the Principal and Corporate teams to support academic excellence through strong operational execution. Key Responsibilities Oversee daily school operations including administration, transport, facilities, housekeeping, security, and vendors Ensure smooth functioning in line with academic calendars and school policies Lead and manage non-teaching staff; ensure staffing, duty rosters, and performance management Manage infrastructure, maintenance, hygiene, safety, and asset readiness Ensure classrooms, labs, and...

To ensure timely and accurate resolution of customer inquiries received through inbound channels, deliver an exceptional support experience, maintain high service quality, and contribute to customer satisfaction and overall operational efficiency Key Responsibilities Manage and respond to all inbound customer calls, Whats App messages, emails, Live Chat interactions, and queries in a professional and timely manner Understand customer needs and provide accurate information, troubleshooting, and solutions Record and update all customer interactions, issues, and resolutions in the CRM system Coordinate with internal departments such as Sales, Supply Chain, and Operations for quick issue resolut...

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. 1. Sales & Business Growth Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal 2. Centre Operations Management Ensure smooth daily operations using the desired checklist tool Oversee class schedules, tra...

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. 1. Sales & Business Growth Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal 2. Centre Operations Management Ensure smooth daily operations using the desired checklist tool Oversee class schedules, tra...

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. 1. Sales & Business Growth Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal 2. Centre Operations Management Ensure smooth daily operations using the desired checklist tool Oversee class schedules, tra...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and prompt...

Manage and maintain building systems: BMS, LMS, HVAC, electrical (including UPS), plumbing, fire safety, etc. with cooperating with IT stakeholders. Conduct regular inspections and preventive maintenance (PPM). Respond to breakdowns and coordinate repairs with stakeholders. Ensure compliance with safety & Fire regulations and technical standards. Manage contractors and service providers for technical systems. Maintain documentation and service records. Oversee daily operation: cleaning, security, pantry (Food & Beverage), events support, parking, pest control, landscaping, and waste management. Plan and coordinate installation, refurbishments, and space allocation. Inventory and asset manage...

Key Responsibilities Support daily food and beverage operations in the school cafeteria. Ensure compliance with food safety, hygiene, and quality standards. Coordinate with kitchen staff and vendors for smooth service delivery. Monitor inventory, stock levels, and timely replenishment of supplies. Assist in menu planning and ensure adherence to nutritional guidelines. Handle student and staff queries related to food services professionally. Maintain cleanliness of dining areas and service points. Support audits, inspections, and documentation related to F&B operations. Follow school policies related to health, safety, and safeguarding. Qualifications & Experience Graduate or Diploma in Hotel...

Branch Head Description Responsible for growth of banking business at the branch level through business development, customer servicing. Also responsible for customer acquisition strategy and establishing / maintaining relationship with high net worth individuals/ organizations. Accountable for overall administration, MIS reporting and compliance and service quality at the branch. Profile Graduation (regular) or PG in any discipline with 6+ years of Experience in Banking operations managing regulatory requirements. Excellent Communication Interpersonal Skills are must. Team building and team management skills are the most valued traits.

Assistant Branch Head (ABH) To manage cash transactions in the Branch accurately with due diligence and ensure adherence to established procedures and guidelines as well as service standards within the branch. Responsible for Branch operations, increasing the Banks customers, business development and MIS reporting and compliance and service quality at the branch. Eligibility: Profile Graduation (regular) or PG in any discipline with 2+ years of relevant Experience in cash management.

Guest Relations Executive Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival, ensuring a warm and professional first impression Handle guest inquiries, requests, and complaints promptly and efficiently Coordinate with various departments to fulfill guest needs and resolve issues Manage guest check-in and check-out processes, ensuring smooth transitions Provide information abo...

1. Service (After Sales): Develop and implement strategic after-sales service plans aligned with business goals. Monitor and improve service quality, warranty cost, and customer satisfaction index (CSI). Lead dealer service operations ensuring timely resolutions, preventive maintenance, and adherence to company standards. Drive service campaigns, recalls, and technical upgrades across dealer network. Analyze field failures, track recurring issues, and initiate corrective actions. 2. Technical Cell: Lead the technical team in providing expert support to field service and dealership technicians. Serve as the escalation point for unresolved technical issues from the field. Work closely with R&D...