1694 Service Quality Jobs - Page 3

Job description Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companie...

Job Description Summary All resources, and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. GE HealthCare is a leading global m...

Job_Description":" Position: Service Manager Company: Max Aircon Location: Pune, India Job Description: Max Aircon is seeking an experienced Service Manager for our Pune location with a minimum of 10 years of relevant experience in the HVAC (Heating, Ventilation, and Air Conditioning) industry. As a Service Manager, you will be responsible for overseeing all aspects of our service operations, ensuring high-quality service delivery to our customers, and managing a team of service technicians. Key Responsibilities: 1. Manage and lead a team of service technicians, including recruitment, training, performance evaluations, and career development 2. Coordinate with the sales team to understand cu...

About Phone Banking Group The Phone Banking Group is responsible for giving the service for issue s and queries of Retail, SME and Corporate Customers They are also responsible for providing service for multiple kind of products like CASA, Cards and retail assets and for servicing the customers 24/7*365 days About the Role The Phone Banking Group Team Member is responsible for achieving the business targets They should also ensure that service quality is as per the benchmarked level that needs to be maintained Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking and email channels Ensure registration...

Role Description: An experienced consulting professional who understands solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products for engagements. Performs varied and complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with customer management. Participates in business dev...

Key Responsibilities: Provide excellent customer support in a professional manner. Handle queries and issues effectively for international clients. Ensure timely resolution of customer concerns. Maintain high service quality standards and meet performance targets. Document all interactions with clients accurately. Candidate Requirements: Gender: Male & Female both can apply. Education: Any Graduate. Language: Well-versed in English (both written and verbal). Shift: Willingness to work in Night Shift. Week-offs: 5 working days with 2 rotational week-offs. Immediate joining is required.

This role involves managing customer engagement points, optimizing service interactions for sales conversions, and driving revenue growth through effective leadership and strategy execution Required Candidate profile Lead and manage a cluster-wide team of regional/area sales managers and service teams focused on cross-sell via the S2S channel

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. Core Responsibilities Service Management: Overseeing the lifecycle of local applications, ensuring smooth operations, and managing service delivery across various Siemens entities like CORP, SHPL, SI, DI, and GP. Change Requests (CRs): Managing CRs and major implementations, including cloud migration, platform transformation, and analytics integration. Incident and Complain...

Role Overview: As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role involves supporting the business, protecting the company's reputation, and ensuring client satisfaction by managing local, medium to large complexity contracts. You will work closely with cross-functional teams to meet and exceed client expectations, manage service delivery, and ensure contract profitability for assigned client contracts that are complex by nature and typically across multiple sites and/or service offerings. Key Responsibilities: - Ensure client ...

Role Overview: As a Customer Service Executive at the Loan Center, your primary responsibility will be to assist the company in addressing the needs of customers, partners, and other stakeholders by providing query resolution and acting as brand ambassadors. Your role is crucial in ensuring excellent customer service and promoting customer centricity within the organization to drive organic growth and enhance service quality. Key Responsibilities: - Provide excellent customer service by resolving queries and issues promptly, taking ownership of customer problems, and ensuring their resolution. - Promote customer centricity by engaging with customers, enhancing their service experience, and i...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Work closely with the senior leadership team, global and regional/market stakeholders, and global businesses - support the offshoring strategy, help implement strategic initiatives for the business and contribute towards the overall goals Maintain robust engagement with Work Force Management, Operationss Analytics, Global Control Tower, Business stakeholders, to ensure proper capacity planning & forecasting with the objective to right size the Operations team to the expected volume. Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity/Management Information across regions. Identify performance improvement opportunities and work with ke...

Primarily responsibility as the production practices management for the Application Team in Pune. Service management for the Finance value stream, howe'ver, is subject to change Lead the implementation of service management practices across all pods within the application Team and ensure adherence. Implementation change in various control process across service process to ensure service quality and compliance Manage communications with stakeholders in IT, business, within and outside of the asset class of various incidents Producing regular reports to relevant Business and IT stakeholders Provide support on identification of incidents to IT teams by partnering with the Engineering teams and ...

Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluati...

Identify business opportunities and prospects. Build relationships and recommend solutions to our clients. Make inbound calls using lead generation and secondary data provided by the company. Follow up on older and new leads daily. Ensure quality service by adhering to company standards. Be energetic, well-spoken, and focused on closing deals and generating revenue. Scheduling appointments to promote our services to the qualified prospects. Effectively deliver product demonstrations to prospects. Serve as a trusted advisor to prospects to achieve desired business outcomes. Remain knowledgeable of the companys services & different packages to support prospect and customer needs. Must be able ...

High quality delivery of service now requests and projects meeting customer requirements within agreed timelines. Communicating effectively with key business users regarding requirements. Create and maintain knowledge articles. Mentor new team members and Conduct knowledge sharing sessions. Prepare traning plans and documentation. Identify and improve efficiency and potential improvements of the network environment. Participate in the testing/piloting of new services/hardware. Ensure Service Quality Targets are met for offered Connectivity services. Plan and prepare change orders as per organization standards. Analyze and resolve network issues. Provide oncall support to the customers Requir...

The Food & Beverage Manager is responsible for overseeing the daily operations of all food and beverage outlets at Anantara Kihavah Maldives Villas. This role ensures the delivery of exceptional dining experiences across the resorts diverse venues, maintaining high standards of service, quality, and guest satisfaction. The manager will lead and develop a dynamic team, implement strategic initiatives to enhance revenue, and uphold the brands reputation for culinary excellence. Operational Oversight: Manage daily operations of all F&B outlets, ensuring seamless service and adherence to brand standards. Team Leadership: Recruit, train, and mentor F&B staff, fostering a culture of excellence and...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Senior Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! ...

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts ...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Job Description Job Title U.S. Payroll Specialist (ADP Platform) Job Overview We seek a detail-oriented, service-focused Payroll Specialist to manage U.S. payroll operations via ADP. This role ensures accurate payroll delivery, adherence to compliance, client support, and process improvement. Key Responsibilities Process payroll accurately and on time using ADP systems (GlobalView, Workforce Now, AutoPay). Act as a liaison with clients respond to inquiries, troubleshoot issues, and configure setups (e.g., PTO, 401(k), HSA). Conduct quarterly and year-end reconciliations, audits, historical data analysis, and generate reports. Monitor tax registrations, manage tracers, and ensure multi-state ...

As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food a...

Evaluate audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scor...