2383 Service Quality Jobs - Page 8

Position Purpose Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations. Responsibilities Direct Responsibilities I. Ensure that the Control framework for the activities under his scope is adequate and in line with the Group and CIB policies and guidelines Manage operational risk, and ensure accurate reporting of operational risk incidents - maintain safe operational risk environment and work closely with OPC on all identified areas of risk and agreed corrective action plans....

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely and efficient manner. Required Candidate profile Minimum 1 year of experience in customer service, preferably in an employment firm or recruitment services company. Strong communication and interpersonal skills are essential.

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely and efficient manner. Required Candidate profile Proven experience in customer service, preferably in an international voice account setting. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment

As the Service Quality, Training & Knowledge Management Lead, your main responsibilities will include: - Leading end-to-end Service Quality, Training & Knowledge Management functions - Driving customer insights, process re-engineering & root cause analysis - Owning customer communication, CRM, help pages & digital experience - Collaborating with Operations, Product & Tech to implement CX innovations - Benchmarking industry best practices & fostering a culture of continuous improvement To excel in this role, you should possess the following qualifications: - 10-15 years of experience in E-Commerce operations, Service Quality / Customer Experience / Training post sale - Strong analytical minds...

Job Description : New Business Acquisition Identify, target, and convert prospective clients requiring FTL transport services across sectors like FMCG, Automotive, Manufacturing, E-commerce, and Retail. Conduct sales visits, pitch logistics solutions, and prepare tailored commercial proposals. Manage the complete sales cycle from lead generation to contract closure. Client Relationship Management Build and maintain long-term relationships with clients through regular engagement and performance reviews. Act as a liaison between the client and operations teams to ensure service quality and timely issue resolution. Commercial Negotiation & Quoting Collaborate with internal pricing and fleet tea...

Job Description : Ensure accurate and timely verification of attendance for BA personnel. Prepare and send complete and error-free NFRD (Non-First Run Delivery) reports to customers promptly. Work towards continuous improvement in customer experience. Coordinate with dealers regarding RPH (Return Parts Handling) and defect logistics. Ensure 100% accuracy in monthly physical inventory at the Swaraj stockyard. Conduct regular customer interactions and ensure minimal customer complaints. Maintain a minimum SQI (Service Quality Index) audit score of 90%. Achieve 100% adherence to Service Level Agreements (SLAs). Ensure 100% accurate dispatch operations daily and monthly. Prepare and submit a mon...

Role Relationship Officer- SBE Grade- E0 Job Description Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

Description and Requirements CareerArc Code CA-JF Hybrid: #LI-Hybrid "At BMC trust is not just a word - its a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! W...

About Business line/Function: Within CIB (Corporate and Institutional Banking), the Business line Global Banking is recognized universally for its expertise and its know-how. GPCO (Global Payment and Cash Operations) is catering to different Asian and Middle East Regions to process remittance transactions/Loans Processing/ Cheque Clearing /Deposits and Cheque Collections for various clients. India remittance team is handling back-office processing on behalf of 8 branches and we have two 2 sites Mumbai & Chennai from where GPCO operates. Position Purpose To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smoo...

Drive operational excellence by monitoring, managing, and streamlining workflows for timely, high-quality deliverables. Coordinate across internal teams and external partners to ensure smooth execution of projects and campaigns. Build and maintain strong client relationships, ensuring satisfaction, retention, and reduced churn. Schedule regular reviews and check-ins with clients to share updates, performance metrics, and new opportunities. Leverage project management tools for efficient planning and execution. Track project performance, prepare reports, and identify process improvement opportunities. Gather feedback to enhance both service quality and operational efficiency. Assist in managi...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

Obtaining and updating list of contact details of the clients. Local calling to customers and pitching them about the Business loan offerings. Calling active clients to encourage them to take up the offer. Addressing client s uncertainties, grievances and suggestions on time. Recording all successful and unsuccessful attempts to close sale. Keep up quality service by adhering to organizational guidelines. Job Requirement Qualification- Graduate Good Communication skills Courteous and polite with customer service orientation Excellent written and oral communication skills Good Knowledge of Microsoft Excel and Word

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

Leadership & Strategy : Define and lead the global professional services strategy, aligning with overall business goals. Build and scale a world-class professional services organization that drives customer success and ensures long-term customer engagement. Collaborate with product, sales, and customer success teams to develop customized implementation plans. Service Delivery & Execution : Oversee the successful deployment of SAAS products, ensuring high customer satisfaction. Manage the global service delivery team, focusing on operational efficiency and scalability. Ensure project timelines, budget, and client expectations are met. Client Success & Retention : Engage with key global client...

We are looking for a highly skilled and experienced Device Associate to join our team in the IT Services & Consulting industry. The ideal candidate will have a strong background in device technology support and quality services, with excellent problem-solving skills and attention to detail. Roles and Responsibility Provide technical support and troubleshoot devices and related equipment. Collaborate with cross-functional teams to resolve complex issues and improve overall device performance. Develop and implement processes to enhance device reliability and efficiency. Conduct regular maintenance and updates of devices and equipment. Analyze data and metrics to identify trends and areas for i...

Position Purpose The role will be responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations . This role requires basic knowledge of trade finance products and attention to detail. Responsibilities Mission Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations. Ke...

Okta is seeking a highly skilled and experienced People Operations Specialist to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in ServiceNow, self-service portal design, and AI chatbot integration . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services. What youll be doing ServiceNow Process Management & Analytics Design and develop self-service portal on ServiceNow , enabling intuitive access to services and information (include knowledge management) Lead the integration of AI-power...

SUMMARY Customer Service Representative Technical / Functional Support Summary We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives . In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment. This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility . Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively. Handle and document customer queries and complaints with accuracy and profes...

We are looking for a highly skilled and experienced CSA - Customer Service Assistant to join our team at Manque Global Services Pvt Ltd. The ideal candidate will have 1-3 years of experience in customer service, preferably in the hotels and restaurants industry. Roles and Responsibility Provide exceptional customer service to clients and ensure their satisfaction. Handle customer complaints and resolve issues professionally and courteously. Collaborate with internal teams to improve customer experience and enhance service quality. Develop and maintain strong relationships with customers to increase loyalty and retention. Identify opportunities to upsell and cross-sell products or services to...

We are looking for a highly skilled and experienced professional to join our team as a Royal Service (Operator) - Executive in the Fairmont company. The ideal candidate will have 1-6 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Manage and coordinate daily operations to ensure seamless service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze customer feedback and suggest improvements. Maintain high standards of quality and consistency in all services provided. Identify and mitigate potential risks or issues i...

Role Overview: You will be responsible for managing commercial and material activities for the store effectively, including all transactions related to inventory and cash management to ensure seamless store operations. Key Responsibilities: - Ensure 100% stock replenishment for best sellers in Accessories and maintain compliance with zero billing errors. - Manage consumable postings twice a month and raise STOs as required. - Achieve SIT compliance with no delays over 5 days and keep MBLB under 0.50 Lacs for over 21 days. - Maintain zero defective stock for specified categories and keep Global PI Shrinkage at or below 0.1%. - Ensure 100% compliance with Auto PI and SLOC corrections. - Track ...

We are looking for a skilled Duty Manager to join our team at The Leela, with 5-12 years of experience in the hospitality industry. Roles and Responsibility Oversee daily hotel operations to ensure seamless guest experiences. Manage front desk, housekeeping, and food and beverage services. Coordinate with various departments to maintain high standards of service quality. Handle guest complaints and resolve issues promptly. Maintain accurate records of hotel transactions and reports. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Duty Manager or similar role in the hospitality industry. Strong leadership and communication skills. Ability to wor...

We are seeking a proactive and client-focused Account Lead Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). Youll be the primary point of contact between clients and internal departments. Key Responsibilities 1. Client Relationship Management Build and nurture strong, long-term relationships with clients. Understand client objectives, expectations, and operational needs. Act as the single point of contact for all client communications. 2. Issue Resolution Proactively identify and address client concerns. Work closely with...

The primary role is to make immediate, direct contributions to enhancing our clients competitive position and performance in ways that are distinctive, innovative, and sustainable. To do this, one must perform the following activities within the firm: SAP PMO Professional should have: Should have experience in SAP S4 HANA, Project Management, FICO Module, Client Management, Risk Management ,project planning, execution, and governance to ensure alignment with organizational standards. Should have 7+ years of relevant experience. FIORI Functionality, Resource Management, Schedule Management, SAP Automation, VBA Automation Conduct quality assurance audits and validate project deliverables for c...