1694 Service Quality Jobs - Page 8

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the deliv...

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare part...

Client Services Analyst is expected to match and deliver to meet the changing needs of the clients that continually upscale the demands of value from quality monitoring. Assist in standardizing and streamlining the flow of information for their assigned client(s). Attend client concerns; facilitate communication and resolution between various internal management entities. What Youll Do: Learn the client s business, product, processes, intent and influences Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement Identify and calibrate to stay updated on client s core business objectives Create and maintain a strong w...

Strategic Leadership: Provide visionary leadership to all hotel departments. Ensure alignment with The Lalit brands values, guest expectations, and business goals. Operational Excellence: Oversee day-to-day operations across Rooms, F&B, Banquets, Spa, Engineering, Sales & Marketing, Finance, and HR to ensure seamless guest experiences and operational efficiency. Revenue & Profitability: Drive revenue through innovative strategies and yield management. Monitor financial performance, ensure profitability, and manage budgets, forecasts, and cost controls. Guest Experience & Brand Standards: Maintain and exceed brand standards for service quality, guest satisfaction, and safety. Lead initiatives...

Strategic Leadership: Provide visionary leadership to all hotel departments. Ensure alignment with The Lalit brands values, guest expectations, and business goals. Operational Excellence: Oversee day-to-day operations across Rooms, F&B, Banquets, Spa, Engineering, Sales & Marketing, Finance, and HR to ensure seamless guest experiences and operational efficiency. Revenue & Profitability: Drive revenue through innovative strategies and yield management. Monitor financial performance, ensure profitability, manage budgets, forecasts, and cost controls. Guest Experience & Brand Standards: Maintain and exceed brand standards for service quality, guest satisfaction, and safety. Lead initiatives to ...

Manage daily operations in compliance with quality standards, SLAs, and regulatory requirements. Deliver high-value services that enhance client satisfaction and operational excellence. Align facility operations with organizational goals and budget forecasts. Develop and manage SLAs; support procurement in vendor selection and evaluation. Define and achieve annual cost-saving targets in energy and maintenance. Ensure compliance with labor laws and wage regulations. Maintain strong professional relationships with clients, vendors, and internal teams. Audit subcontractors for service quality and site upkeep. Conduct team development sessions and support individual growth plans. Track KPIs and ...

Strategic Planning and Leadership: Develop and implement strategic plans for soft services management Set performance standards and key performance indicators (KPIs) for soft services Lead and mentor a team of facility managers and service providers Collaborate with other departments to align soft services with overall organizational goals Service Management: Oversee the delivery of soft services, including but not limited to: Cleaning and janitorial services Security and reception Mail and courier services Food services and catering Landscaping and grounds maintenance Waste management and recycling Space management and move services Ensure compliance with health, safety, and environmental r...

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot o...

We are looking for motivated, enthusiastic team players with a passion for technology to join our growing team! , {"key":"Description" , "sub_heading":null , "value":" HotelKey is looking for a CloudOps Intern to join our team. We have a positive and creative work environment that values collaboration and offers career-focused learning and growth opportunities along with excellent benefits and flexible timings for our people. , {"key":"Requirement" , "sub_heading":null , "value":" - Graduation- BE (IT, CS), BCA, BSc (IT), MCA, MSC(IT), MCM - Communication skills - Computer background or knowledge is must. - Flexible to work in rotational shifts. ,{"key":"You ll Succeed With -","sub_heading":...

How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Payments, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments and Other Queries for Premium and High Value Customers. Complete All Transactions Agreed with the Customer and Adhere to All Timelines and Deadlines Set Suggest Process Improvements / Changes to Achieve & Ensure First Contact Resolution Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers Demands to Meet Their Needs & Ensure Exceptional Qual...

The Room Division Manager provides guest services as well as supervision, direction and leadership in the Rooms Division in accordance with the objectives, performance and quality standards established by Hilton Hotels & Resorts and the hotel. What will I be doing As the Room Division Manager, you will be responsible for performing the following tasks to the highest standards: Monitor and spot check quality of work. Ensure that information from preference pads are keyed into the database and promote their use to line team members. Develop and implement the guest recognition program. Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition. Walk the...

To provide level 2 support on network , SDWAN, Proxy related services and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP , security Or Zscaler certifications 2-4 years of Industry experience, preferable as a network/security engineer in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

THE POSITION To manage the operations of Front Office by ensuring product and service quality standards are met. KEY RESPONSIBILITIES Guest Service & Operations Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service. Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members. Maintain high standards in appearance, hygiene, and conduct across the department. Ensure daily accuracy of room inventory and manage upgrades and special requests. Handle system recovery procedures and interpret front office reports/statistics. Team Leadership & Development Lead and motivate the Front Office...

Manager / Deputy Manager Food & Beverage (F&B) Key Responsibilities: Manage F&B vendor operations across food courts and event spaces. Ensure adherence to hygiene, safety, and service quality standards by all vendors. Handle contracts, licensing, and operational compliance for F&B partners. Monitor performance and resolve issues related to F&B services during events. Coordinate with event teams to understand and meet catering requirements. Identify and onboard new F&B partners based on visitor demand and event profile. Qualifications & Experience: Bachelor s or Master s degree in Hotel Management, F&B, or related field. 5 8 years of experience in F&B operations or vendor management, preferab...

Sutherland is seeking an attentive and analytical person to join us as a .Net Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities : Keep management updated: Should update the management on the status. Analytical skills: Good analytical skills and able to think End to End solution for the requirements provided. Development activities: Responsible for design, coding, Testing and deployment (if required) of the complete application for the re...

To supervise the customized service desks team(s) and to ensure a professional and consistent delivery of quality service to OBS customers Also, assisting higher management in driving continuous improvements, transversal projects and achievement of operational targets while sustaining employee satisfaction BE / B Tech Degree or equivalent Relevant Experience Overall experience of 8+ years with minimum 3+ years of people management experience in customer facing job role Global Delivery & Operations

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 23 cities with over 220 stores through a network of over 2,200+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Eligibility Students pursuing 11th or Secondary / 10th pass level Minimum 16 years of age Valid Aadhar (National Identity) card Program Framework 12 months of Paid Apprenticeship with On the job training 9 hours (including 1hour break) per day and 5 days working Online Assessment on completion of 3 11 mon...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant wit...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-da...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...