1694 Service Quality Jobs - Page 2

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

Key Responsibilities: Process Improvement & Optimization: Analyze current processes and identify improvement areas using tools like RCA, Pareto, and Lean methodologies. Recommend and implement process changes to improve efficiency, quality, and customer satisfaction. Monitor SLA/KPI adherence and proactively address performance issues. Quality Assurance & Standards: Collaborate with Quality Team to define and uphold service standards across operations. Support implementation of internal audits and compliance checks. Drive First Call Resolution (FCR), Customer Satisfaction (CSAT), and other key quality metrics. Customer Experience Enhancement: Partner with training and operations to ensure fe...

Job Title: Assistant Restaurant Manager Department: Operations Restaurants Location: Pan India (as per requirement) Reports To: Restaurant Manager / Area Manager About Speciality Restaurants Ltd Speciality Restaurants Ltd is a leading fine and casual dining company, recognized for iconic brands such as Mainland China, Oh! Calcutta, Sigree, Caf Mezzuna, Hoppipola, Gong, and many more. With a passion for culinary excellence and warm hospitality, we are committed to delivering memorable dining experiences to our guests. Role Overview The Assistant Restaurant Manager will support the Restaurant Manager in overseeing day-to-day operations, ensuring seamless service, guest satisfaction, team manag...

We are hiring Assistant Managers to support restaurant operations, manage teams, ensure service quality, and drive customer satisfaction. You will be responsible for day-to-day operations, staff coordination, and achieving business targets. Key Responsibilities: Assist in daily operations and manage service and stewarding teams Ensure customer satisfaction and handle escalations Control stock, inventory, and procurement activities Train, motivate, and evaluate staff performance Monitor safety and hygiene standards Support senior management in achieving operational goals Candidate Profile: 3-5 years of experience in restaurant management Strong leadership, analytical, and operational skills E...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Role & responsibilities: Key Responsibilities: Monitor service tickets raised in the ticketing system to ensure timely and accurate processing. Perform deep dives into ticket data to identify trends, bottlenecks, and areas for improvement. Maintain and enhance existing service quality reports, ensuring accuracy and clarity. Collaborate with service teams to ensure compliance with defined service level agreements (SLAs). Track and escalate issues related to ticket resolution delays or quality deviations. Provide insights and recommendations based on ticket data analysis to improve service quality. Assist in developing and refining processes related to service quality monitoring. Communicate e...

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continu...

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, com...

We are looking for a skilled Kitchen professional with 2-4 years of experience to join our team. The ideal candidate will have a strong background in hospitality and excellent culinary skills. Roles and Responsibility Manage kitchen operations, including food preparation, cooking, and service. Supervise and coordinate the work of kitchen staff to ensure efficient service. Maintain high standards of quality, presentation, and hygiene in food preparation and service. Develop and implement menus, recipes, and cooking techniques to enhance menu offerings. Collaborate with other departments, such as front-of-house and storage, to ensure seamless service. Monitor inventory levels and order supplie...

The candidate will be responsible for customer service activities, he should be comfortable with travelling for this. Computer knowledge is essential. He should have experience in similar field for at least 4 to 5 years.

Responsibilities & Key Deliverables To manage good relationship with MKA customers To resolve issues within TAT To establish perfomance of vehicle among MKA customers To analyse the technical complaints of the vehicle in the field Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer Feed back on companys Service Warranty/ Goodwill request to raise in specifc product concerns Product issues to highlight to reporting manager if specific to perticular customer Ensuring uptime gauranty Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis Training to fleet manager and driver training Arranging service check up camp Update to customers on Polic...

As a candidate for this role, you will be responsible for handling customer escalations effectively to ensure timely resolution and customer satisfaction. You will drive and monitor business targets related to booking, billing, and collections. Developing and executing efficient scheduling and planning strategies to optimize resource utilization will be a key part of your role. Your responsibilities will also include leading training initiatives to enhance team capability and performance, managing and monitoring P&L to ensure profitability and cost control, and ensuring high customer satisfaction through proactive service and communication. In addition, you will maintain and improve service ...

Product and Service Quality Gain deep understanding of data that impact service and product quality. Understand the problem, visit GEMBA if needed, perform first level analysis, identify the nature of issue (related to design, Supplier or Mfg process etc ) Work with Cross-Functional teams to address and solve key quality issues and inquiries, based on data and reported issues, including the ones affecting the Serviceability of Vertiv products, collaborating in the implementation of corrective actions with Service, Manufacturing, Engineering or any other function that can be involved. Ensure Service issues are addressed quickly and drive the actions with respective teams Work with business le...

SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for VIP Servicing by managing Card account of VIP, Executio...

The Editorial Coordinator provides administrative support for the commissioning, submission and review of manuscripts for publication across a range of research and review journals in the Wolters Kluwer Health collection. Responsibilities: Primary: Acting as the go-between for our Editors, reviewers and authors, providing them with a high-quality service at all times - following up with their requests, queries and needs in a timely manner. Commissioning content for journals and ensuring the efficient and timely publication of issues. Processing new and revised manuscript submissions ensuring content is correctly formatted in adherence with our house style. Maintaining accurate records for ea...

Sterilizing Services Unit has a commitment in delivering excellent quality service and engendering towards best practices. Job Responsibilities: To receivesort and check soiled / contaminated instrumentscontainerstreatment trays and other supplies and equipment that have been used in the operation theaterICUwardsemergency (casualty) room and Catheterization Labarotory and prioritize disinfection and sterilization depending on emergency requisitions. To carry out preliminary check of suppliesie check the functionality of reusable items that need to be sterilized. To inspect and replace missing or damaged equipmentmake minor repairs on themmaintain inventory of supplies to include documenting ...

A Food and Beverage Associate affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests food, beverage, and culinary expectations. What will I be doing As a Food and Beverage Associate, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve custo...

We are seeking a dedicated Guest Service Associate - Food & Beverage Service to join our team in Visakhapatnam, India. As a key member of our food and beverage department, you will play a crucial role in ensuring exceptional dining experiences for our guests through attentive service and efficient operations. Greet and seat guests, providing menus and answering questions about food and beverages Take accurate food and drink orders, communicating effectively with kitchen staff Serve meals and beverages in a timely and professional manner Process payments and handle cash and credit card transactions Maintain cleanliness and organization of dining areas, including table setup and reset Respond ...

Interacts with business stakeholders to understand the problem and with technical representatives (e.g. solution architects, user experience) to formulate, evaluate and propose solutions, and facilitate agreement on solution implementation. Captures all solution agreements in high quality requirements specifications (e.g. product backlogs and non-functional requirements specifications) and then maintains these to ensure ongoing accuracy of current and forecasted development work. Is a products functional subject matter expert, providing knowledge and context to business representatives and to the technical delivery team, answering questions in a timely manner to ensure the optimal productivi...

Interacts with business stakeholders to understand the problem and with technical representatives (e.g. solution architects, user experience) to formulate, evaluate and propose solutions, and facilitate agreement on solution implementation. Captures all solution agreements in high quality requirements specifications (e.g. product backlogs and non-functional requirements specifications) and then maintains these to ensure ongoing accuracy of current and forecasted development work. Is a products functional subject matter expert, providing knowledge and context to business representatives and to the technical delivery team, answering questions in a timely manner to ensure the optimal productivi...

Assist the Senior Facility Manager in daily facility operations, including MEP (Mechanical, Electrical, Plumbing) systems, HVAC, DG sets, and safety systems. Coordinate preventive and breakdown maintenance activities and ensure timely resolution of technical issues. Supervise housekeeping, security, and technical staff to ensure smooth site operations. Liaise with vendors for AMC, repairs, and service contracts; monitor service quality and escalate issues when required. Maintain facility-related MIS reports (DMR/MMR) and assist in audits, inspections, and compliance checks. Support in budget tracking, cost negotiations, and ensuring adherence to approved expenses. Conduct daily site inspecti...

Proactively foster effective collaboration and ensure strong communication with key client stakeholders and colleagues in and across the region(s) to deliver defined business goals. Develop key client stakeholder matrix per category/location, maintaining regular engagement and driving high levels of client engagement and satisfaction. Ensure appropriate supplier relationship management for assigned suppliers. Act as key contact person for IT category with expertise on one of sub-categories (HW, SW, SaaS, Network, Telecom, Co-lo) and sourcing initiatives. Perform spend and contract analysis to identify sourcing and cost reduction opportunities. Ability to formulate category specific cost / li...

Strategic Responsibilities Serve as team leader for the designated Business unit s (BU)/ Function/ Process at GFC and coordinate with the team members, process leads, business controllers, GFC manager, corporate accounting teams to execute the strategic plans of the organisation pertaining to the BU s. Assist the management in determining the feasibility of implementing special projects, and developing new programs. Drive Continuous improvement. Operational Responsibilities Manage respective accounting operations including Payables, Receivables, General Accounting, Cost & Inventory Accounting, and Revenue Recognition to deliver timely and accurate financial reports for month, quarter and yea...

Strategic Responsibilities Serve as team leader for the designated Business unit s (BU)/ Function/ Process at GFC and coordinate with the team members, process leads, business controllers, GFC manager, corporate accounting teams to execute the strategic plans of the organisation pertaining to the BU s. Assist the management in determining the feasibility of implementing special projects, and developing new programs. Drive Continuous improvement. Operational Responsibilities Manage respective accounting operations including Payables, Receivables, General Accounting, Cost & Inventory Accounting, and Revenue Recognition to deliver timely and accurate financial reports for month, quarter and yea...