3005 Service Quality Jobs - Page 2

Role Description Complete ownership of quality management processes and initiatives across the organization; decide and monitor delivery quality metrics to be tracked across the organization Accountable for maintaining account level quality requirements and collaborating with ADMs and PMs to drive delivery quality and issue resolution Collaborate with cross-functional teams to embed quality checks and continuous improvement actions throughout the delivery lifecycle Key Responsibilities Define and manage delivery quality framework across accounts Create and update quality management policies, templates, and review checklists for use by delivery teams Develop criteria and measurement methods f...

Senior Process Manager – KYC Pune / Mumbai / Chandigarh| Full-time (FT) | Financial Markets Shift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NA The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable p...

Functions as the primary strategic business leader with overall responsibility of operations of Hotels to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.. Personally drive and support the sales, Marketing and Distribution. Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. ...

Customer Support Executive (International) NameCustomer Support Executive (International) RoleCustomer supportIndustryLogistics, Cargo, CourierLocationUdaipur (Rajasthan)Job TypeFull TimeExperience2- 5years Skills: customer support, client handling, coordination, global client, Email draftingSalaryBest in the industryEducationAny Graduate, MBA Description: 2-3 years of experience in customer service, preferably within the logistics or cargo industry.Strong communication and interpersonal skills.Ability to handle high-pressure situations and resolve conflicts effectively.Excellent organizational and multitasking abilities.Knowledge of logistics and cargo handling procedures.Familiarity with r...

Sales Executive Job Name: SalesExecutive Job Role:Sales Job Location:Delhi, AhmedabadIndustry:Hotel, RestaurantJob Type:Full Time Experience:2- 7yearsSkills:Sales, operation Salary:Best in the industry Education:MBA, BHM Job Summary: Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone. About The Role :: Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel. Contact customers via calls or arrang...

Customer Support Executive (International) Name:Customer Support Executive (International) Role:Customer supportIndustry:Logistics, Cargo, CourierLocation:Udaipur (Rajasthan)Job Type:Full TimeExperience:2- 5yearsSkills:customer support, client handling, coordination, global client, Email draftingSalary:Best in the industryEducation:Any Graduate, MBA Description: 2-3 years of experience in customer service, preferably within the logistics or cargo industry.Strong communication and interpersonal skills.Ability to handle high-pressure situations and resolve conflicts effectively.Excellent organizational and multitasking abilities.Knowledge of logistics and cargo handling procedures.Familiarity ...

We are looking for an experienced Operations Manager to support and elevate the day-to-day operations of our Gurgaon office. As a key member of our global Operations team, you will ensure our India location runs smoothly, efficiently, and in alignment with Konrad s global standards. You will serve as our on-the-ground operations lead, overseeing facilities, vendor management, security, IT/AV coordination, and the overall employee experience. This role also includes direct oversight of operations staff, ensuring a consistent, high-quality, and welcoming office environment. The ideal candidate is a hands-on operator with strong attention to detail, proven experience managing office environment...

We are looking for an experienced Operations Manager to support and elevate the day-to-day operations of our Gurgaon office. As a key member of our global Operations team, you will ensure our India location runs smoothly, efficiently, and in alignment with Konrad s global standards. You will serve as our on-the-ground operations lead, overseeing facilities, vendor management, security, IT/AV coordination, and the overall employee experience. This role also includes direct oversight of operations staff, ensuring a consistent, high-quality, and welcoming office environment. The ideal candidate is a hands-on operator with strong attention to detail, proven experience managing office environment...

We are looking for an experienced Operations Manager to support and elevate the day-to-day operations of our Gurgaon office. As a key member of our global Operations team, you will ensure our India location runs smoothly, efficiently, and in alignment with Konrad s global standards. You will serve as our on-the-ground operations lead, overseeing facilities, vendor management, security, IT/AV coordination, and the overall employee experience. This role also includes direct oversight of operations staff, ensuring a consistent, high-quality, and welcoming office environment. The ideal candidate is a hands-on operator with strong attention to detail, proven experience managing office environment...

What You ll Do Oversee day-to-day operations of the Gurgaon office, ensuring a safe, efficient, and welcoming environment through both direct involvement and effective coordination. Manage facilities, maintenance, cleaning services and space planning to keep the workplace running smoothly. Manage vendor and contractor relationships, including negotiations, service quality oversight, contract reviews, and compliance management. Coordinate onsite security, access control, visitor management, and emergency response procedures. Ensure adherence to workplace Health & Safety standards and maintain all required documentation and reporting. Act as the onsite IT/AV liaison, supporting equipment setup...

Receiving Inbound Calls and providing customer service support Review Medical Claims Check debit card status Assist members in filing their claims Website assistance 1 - 3 Years exp. With good communication Provides high quality customer service in resolving queries and verifying the accuracy of their queries in a timely manner. o Provides inbound phone support o Initiates required action for response to customer service requests for claims status/policy inquiries and communicates changes to the appropriate departments. o Ensures and provides quality service to both o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

A OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner (OE to engage technician via route riding, training on the job) Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to ...

As a Technical Executive, you will be responsible for providing technical support and expertise within a commercial real estate (CRE) organization. You will work closely with the technical team and other stakeholders to ensure the smooth operation and maintenance of building systems, technology infrastructure, and related equipment. Your role will involve troubleshooting technical issues, coordinating repairs and maintenance tasks, managing service contracts, and implementing technology solutions to optimize operational efficiency. Your ability to communicate effectively, adapt to changing priorities, and resolve technical challenges will contribute to the success of the organization. Respon...

We are looking for an experienced Operations Manager to support and elevate the day-to-day operations of our Gurgaon office. As a key member of our global Operations team, you will ensure our India location runs smoothly, efficiently, and in alignment with Konrad s global standards. You will serve as our on-the-ground operations lead, overseeing facilities, vendor management, security, IT/AV coordination, and the overall employee experience. This role also includes direct oversight of operations staff, ensuring a consistent, high-quality, and welcoming office environment. The ideal candidate is a hands-on operator with strong attention to detail, proven experience managing office environment...

The Operations Director is responsible for directing the day-to-day operations of shared services, including functions such as payroll, accounts payable, and IT support). The position oversees process design, implementation, and maintenance of efficient, scalable operational processes. The role builds and maintains strong relationships with internal customers/business units and external suppliers, ensuring service requirements are clearly understood and expectations are proactively managed. The Operations Director ensures adherence to regulations (labor, financial, data) implements controls and governance, and manages operational risks, driving a compliant operating environment. Key Responsi...

The CREW Onsite Captain delivers seamless, end-to-end guest support at the destination. The role focuses on guest assistance, on-ground coordination, and ensuring a smooth, personalized travel experience. Key Responsibilities Welcome guests and support them through check-in, arrival formalities, and itinerary clarifications. Provide quick, accurate assistance for guest queries and special requests. Offer local recommendations for dining, activities, transport, and experiences. Coordinate with hotels, drivers, and activity partners to ensure timely execution of plans. Manage last-minute changes or on-ground issues with speed, ownership, and professionalism. Maintain service quality and ensure...

Sales Executive Job Name: SalesExecutive Job Role:Sales Job LocationDelhi, AhmedabadIndustryHotel, RestaurantJob TypeFull Time Experience2- 7years Skills: Sales, operation SalaryBest in the industry EducationMBA, BHM Job Summary: Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone. About The Role : Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel. Contact customers via calls or arranged me...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

Customer request/query/complaint management o Ensure rightful resolution of customer query and/or request within TAT/SLA o Drive process improvements to reduce complaints and increase customer delight o Coordinate and liaison across departments for resolution of complaints Call center management o Monitor customer communication routed through Call center and review service quality of call center vendor o Conduct periodical updates with respect to policy and process changes with the Call Center Manage communication/system changes having direct customer impact o Review system/portal changes having impact on customer and monitor and plan all system generated communication to customers o Manage ...

To underwrite and manage the portfolio in assigned branch/location Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the lo...

To underwrite and manage the portfolio in assigned branch/location Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the lo...

1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. 5. Maintain Portfolio MIS, Delinquency MIS and other operation...

To underwrite and manage the portfolio in assigned branch/location Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the lo...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...