2383 Service Quality Jobs - Page 2

Central Processing Unit Customer De-Duplication Activity Champion INTERNAL USAGE No of Vacancies Reports to Manager - SM Is a Team leader? Y/N Team Size Grade Officer / AM / DM Business Retail Banking Department Retail Operations Sub - Department Central Processing Unit Location Airoli About Department Central Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals Merchant acquiri...

JOB TITLE: Regional Head- Business Development International Student Recruitment BUSINESS FUNCTION/ SUB-FUNCTION: Business Development ROLE PURPOSE: The Regional Head- Student Recruitment acts as the strategic and sales leader in driving student recruitment business in our portfolio of GEDU across the Globe. Their remit is to work through the Student Recruitment, Admissions & Marketing teams, who are responsible for the management of the entire enrolment pipeline, maximizing business opportunities through effective communication, marketing, and sales practices. This position is responsible for leading, developing and implementing the growth strategy that ensures continual enrolment and reten...

Claims Processing and Administration Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems Proactively review late/non-payment of premium and support credit control process with Underwriting / Accounts Investigation and Reserving of Claims Investigate domestic and international claims that involve some complex issues and/or litigation - requires qualified legal analysis (in cooperation with legal) Evaluate and address coverage issues and determine appropriate reserving levels Select and direct independent external service providers (egLoss Adjusters) and establish and maintain professional relationship with litigation servi...

Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role: Primarily provide third level IT support for the assigned clients. Responsible for proactively managing the clients\u0027 Azure environments. Responsible for proactively managing the clients IT environments and providing on going BAU support. Role Responsibilities: Ensure support SLA targets are achieved. Provide L3 support for service delivery teams and resolve technical issues. ...

Guest Relations Executive Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival, ensuring a warm and professional first impression Handle guest inquiries, requests, and complaints promptly and efficiently Coordinate with various departments to fulfill guest needs and resolve issues Manage guest check-in and check-out processes, ensuring smooth transitions Provide information abo...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers,...

Position : Sigma Account Service - Location : Mumbai BKC Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients), Escrow accounts creation, handling CMS client queries etc., through client interaction Ensuring delivery of quality service to clients Ensuring customer requests/queries are attended to and resolved within TAT Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM, LCC, BSG, IT etc. to speed up customer requests and resolve issues Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account Ability to work under pressure in a dynamic environment Should h...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investme...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products. Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products. Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing...

We are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, cross-selling financial products, and ensuring strict compliance with regulatory and audit requirements. The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination. Service walk-in customers across all segments with professionalism and efficiency Generate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and Gold Ensure regulatory and procedural compliance across all b...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products. Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing...

We are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, cross-selling financial products, and ensuring strict compliance with regulatory and audit requirements. The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination. Service walk-in customers across all segments with professionalism and efficiency Generate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and Gold Ensure regulatory and procedural compliance across all b...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products. Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing...

We are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, cross-selling financial products, and ensuring strict compliance with regulatory and audit requirements. The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination. Service walk-in customers across all segments with professionalism and efficiency Generate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and Gold Ensure regulatory and procedural compliance across all b...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers,...

We are seeking a strategic and performance-driven Area Manager to lead branch banking operations across a designated area. This role involves driving business growth, enhancing service quality, and ensuring compliance across branches. The Area Manager will be responsible for mentoring branch teams, managing productivity, and delivering customer-centric solutions across retail liabilities, assets, and third-party products. Achieve business objectives for the area, meeting value, volume, and channel productivity targets Drive revenue generation through sales of CASA, assets, TFX, and third-party products (e g, insurance) Lead and mentor Branch Managers, Operations Teams, and Sales Teams Enhanc...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL Grade M3 Location-Mumbai Job Role: Monitoring and Evaluation: Regularly monitor emails and calls to evaluate performance and identify areas for improvement. Process Improvement: Implement process improvements to enhance the efficiency and effectiveness of communication channels. Customer Feedback Analysis: Analyse customer feedback to identify trends and areas for improvement in communication strategies. Reporting and Documentation: Prepare regular reports on communication quality metrics and present findings to National Head Customer Service. Required Skills and Qualifications: Experience: 5 years+ as a Qual...

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you ll do more than join something you ll add something. The Product Integrity (PI) organization within Apple s Har...

The Global Services Delivery Lead will be accountable for the design, implementation, and operational performance of global HR service delivery across the employee lifecycle. This role ensures that services are delivered reliably, efficiently, and in alignment with business needs, leveraging technology, automation, and data-driven insights to enhance employee experience and productivity. We all have a critical role to play and add value. Here is how this role will help: Define and execute the global HR service delivery strategy in alignment with organizational goals. Lead Global transformation agenda to evolve our delivery strategy, optimize simplify processes, enhance automation, and improv...