2383 Service Quality Jobs - Page 7

We are looking for a highly skilled and experienced Supervisor to join our team at Mahagun Sarovar Portico Suites. The ideal candidate will have 2-4 years of experience in the hospitality industry, preferably in front office operations. Roles and Responsibility Supervise and coordinate front office staff activities to ensure excellent customer service. Manage and maintain high standards of customer satisfaction and quality service. Develop and implement effective strategies to improve front office operations. Collaborate with other departments to achieve business objectives. Train and mentor new employees to enhance their skills and knowledge. Monitor and control expenses to ensure cost-effe...

Job Track Description: Requires broad technical expertise and industry knowledge. Is accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perf...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

We are looking for a skilled Hotel Manager with 8 to 10 years of experience to lead our sales and operations team in the hospitality industry. The ideal candidate will have a strong background in managing hotel operations, sales, and customer service. Roles and Responsibility Oversee daily hotel operations to ensure seamless execution of services. Develop and implement effective sales strategies to achieve business objectives. Manage budgets, forecasts, and financial reports to optimize hotel performance. Supervise and train staff members to enhance customer satisfaction and service quality. Coordinate with various departments to ensure efficient communication and collaboration. Analyze mark...

We are looking for a skilled Duty Manager to join our team at Ramee Guestline Hotel & Resort. The ideal candidate will have 6-10 years of experience in the hospitality industry, preferably in a similar role. Roles and Responsibility Oversee daily hotel operations to ensure seamless guest experiences. Manage front desk, housekeeping, and food and beverage services. Coordinate with various departments to maintain high standards of service quality. Handle guest complaints and resolve issues promptly. Maintain accurate records of hotel transactions and reports. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Duty Manager or similar role in the hosp...

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at The Vijayran Palace. The ideal candidate will have 1-3 years of experience in guest relations or a related field. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure guests have a positive experience. Coordinate with other departments to ensure seamless guest services. Develop and implement effective guest relation strategies to enhance satisfaction. Maintain accurate records of guest interactions and feedback. Collaborate with the management team to improve overall guest experience. Job Re...

We are looking for a highly skilled and experienced Front Office Supervisor to join our team at Radisson Blu. The ideal candidate will have 1-3 years of experience in front office operations, preferably with knowledge of Opera software. Roles and Responsibility Supervise and coordinate front office staff activities to ensure excellent customer service. Manage front desk operations, including handling guest inquiries and resolving issues. Implement effective communication strategies to enhance team performance. Monitor and maintain high standards of customer satisfaction and quality service. Develop and implement process improvements to increase efficiency and productivity. Collaborate with o...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

As a Territory Manager in this company, your role will involve managing channels (Dealers/Authorized service points) and customers (Farmers) within your assigned territory. You will be responsible for various tasks including customer-centric activities, ensuring quality product installation, timely tractor service, resolving customer grievances through various channels, warranty control, and conducting field service activities. Your focus will be on customer retention, ensuring high Customer Satisfaction Index (CSI), profitability of dealerships, meeting organizational service business targets, and capability building of dealer manpower. Your role will also involve inclusion of channels to p...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delive...

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, com...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You...

Responsible to generate MICE Business Handling of International and Domestic Corporate Travel Sales & Operations Identifying the corporates and generating new inquiries To develop and maintain relationships with all corporate & leisure customers Responsible for aggressive selling of Corporate MICE Drive sales through Key accounts and contract with new corporates for business. Handling corporate quarry and selling new exotic destinations Regular following up with the Clients to create long-term engagements for Domestics Internationals businesses. Market Analyses and update on competitors products & service quality Planning and overseeing new marketing initiatives & Monitor competitor activiti...

Job Description : New Business Acquisition Identify, target, and convert prospective clients requiring FTL transport services across sectors like FMCG, Automotive, Manufacturing, E-commerce, and Retail. Conduct sales visits, pitch logistics solutions, and prepare tailored commercial proposals. Manage the complete sales cycle from lead generation to contract closure. Client Relationship Management Build and maintain long-term relationships with clients through regular engagement and performance reviews. Act as a liaison between the client and operations teams to ensure service quality and timely issue resolution. Commercial Negotiation & Quoting Collaborate with internal pricing and fleet tea...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

We are looking for a highly skilled and experienced Front Office Executive to join our team at R.S. Sarovar Portico in the Hotels & Restaurants industry. The ideal candidate will have 2-5 years of experience and knowledge of IDS Software. Roles and Responsibility Manage front office operations, including reception, concierge, and bell captain duties. Coordinate with various departments to ensure seamless service delivery. Handle guest complaints and resolve issues professionally. Maintain accurate records and reports. Ensure high levels of customer satisfaction and service quality. Implement effective communication strategies to enhance teamwork. Job Requirements Proven experience in front o...

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at the Marriott hotel. The ideal candidate will have 2-5 years of experience in guest relations or a related field. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure guests have a positive experience. Coordinate with other departments to ensure seamless guest services. Develop and implement effective strategies to enhance guest satisfaction. Maintain accurate records of guest interactions and transactions. Collaborate with the management team to achieve business objectives. Job Requirements E...

We are looking for a highly skilled and experienced Front Office Assistant/Senior Front Office Assistant to join our team at Ishaan Sarovar Portico in the Hotels & Restaurants industry. The ideal candidate will have 3-6 years of experience in front office operations. Roles and Responsibility Manage front office operations, including reception, reservation, and concierge services. Coordinate with various departments to ensure seamless service delivery. Handle guest complaints and resolve issues professionally. Maintain accurate records and reports of front office activities. Ensure high levels of customer satisfaction and service quality. Collaborate with the management team to achieve busine...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely. Required Candidate profile Minimum 1 year of experience in customer service, preferably in an employment firm or recruitment services company. Strong communication and problem-solving skills are essential.

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels.Respond to customer complaints and concerns in a timely and effective manner. Required Candidate profile Excellent communication and interpersonal skills are required. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Manage shipping operations for timely and efficient delivery. Coordinate with logistics teams to resolve issues and enhance service quality. Develop and implement strategies to improve shipping costs and reduce delays. Required Candidate profile Minimum 5 years of experience in shipping or logistics management. Strong knowledge of shipping regulations and industry standards. Excellent communication and problem-solving skills.

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through voice support. Respond to customer complaints and concerns in a timely and efficient manner. Collaborate with internal teams Required Candidate profile Excellent communication and interpersonal skills are required. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills

Oversee daily travel operations, ensuring seamless execution of trips and high customer satisfaction. Develop and implement strategies to enhance operational efficiency and reduce costs. Collaborate with cross-functional teams Required Candidate profile Proven experience in travel operations, preferably in an OTA or TMC setting. Strong understanding of the travel industry, including regulations, compliance, and best practices.