3005 Service Quality Jobs - Page 7

This Position reports to: IS Department Manager for Regulatory and Security Assessments Your role and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing ...

Purpose : Sourcing Technology Services- consultant to provide effective sourcing services from India for both local domestic and Global client needs for IT category. Responsibilities: i) Relationship Management Proactively foster effective collaboration and ensure strong communication with key client stakeholders and colleagues in and across the region(s) to deliver defined business goals. Develop key client stakeholder matrix per category/location, maintaining regular engagement and driving high levels of client engagement and satisfaction. Ensure appropriate supplier relationship management for assigned suppliers. Act as key contact person for IT category with expertise on sub-categories (...

Sterilizing Services Unit has a commitment in delivering excellent quality service and engendering towards best practices Job Responsibilities: Transport of unsterile items from the OT s and other units to the CSSD department Responsible for receipt of non-sterile items washing and cleaning Involved in preliminary investigation of the equipments / instruments and recording the same in the register Preparation and Packaging for sterilization equipment Cleaning equipment & machines Care and handling of chemicals Tracking and recall of equipment and items Candi Requirements: Effective interpersonal and communication skills Team player and flexible Sound organizational skills and capable of prio...

Responsibilities: Team Management: Lead, mentor, and develop a team of 6 cloud monitoring engineers, fostering a collaborative and supportive work environment. Attract diverse talent and cultivate an inclusive environment. Deliver a 24/7 proactive monitoring service: While we have a global team, your NOC team will be required on occasion to work hours in the evening, weekends, and holidays that align with Flexeras global customer base (North America, EMEA, APAC). During weekends and holidays, your team will also provide front-line customer support while leveraging on-call support engineers as required. Customer Satisfaction: Follow up with customers to gauge their satisfaction with problem r...

Responsibilities: Team Management: Lead, mentor, and develop a team of 4-10 technical support engineers across various experience levels, fostering a collaborative and supportive work environment. Attract diverse talent and cultivate an inclusive environment. Customer Support: Oversee the resolution of complex technical issues for B2B customers in cloud infrastructure and FinOps, ensuring timely and effective responses. Customer Satisfaction: Follow up with customers to gauge their satisfaction with problem resolution, identify technical support problem areas based on CSAT survey scores, and comments. Handle CTAs (Calls to Action) and implement corrective actions where needed. Performance Mo...

Responsibilities: Participate and/or lead/project-manage initiatives around people/process/technology improvements. Lead from the front as we incorporate exciting AI solutions into our working methods. Develop and refine support processes and best practices to enhance operational efficiency and service quality. Performance Monitoring: Track and analyze support metrics to evaluate service/team performance & goal attainment, identify trends, and implement strategies for continuous improvement. You will need to develop a strong understanding of Flexera s product portfolio, customer subscription/maintenance plans, and our Support processes. We expect that, in addition to providing the data, you ...

Job Summary: Leads the definition of technical strategy, standards, configurations and ensures feasibility. Acts as consultant to Global Service Organization (GSO) and Global Business Systems (BSG) organizations to define job content and skill sets to support technical infrastructure. Responsibilities: Defines technical roadmap, ensuring match with iQor business and IT Strategy. Provides integrated hardware / software platform definition. Both components should complement each other. Provides regular updates to Global IT on execution of strategy. Takes feedback from Global IT to influence architecture strategy. Defines Technical platform - make, model, configurations, integration elements. S...

Roles and Responsibility Develop and implement effective sales strategies to achieve business goals. Manage and motivate a team of sales professionals to meet targets. Build and maintain relationships with key clients and stakeholders. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to drive business growth. Monitor and control expenses to ensure profitability. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Roles and Responsibility Supervise and coordinate hospitality staff activities to ensure high-quality service delivery. Develop and implement effective hospitality strategies to enhance customer satisfaction. Manage inventory and supplies to maintain adequate stock levels. Train and mentor hospitality staff to improve their skills and knowledge. Monitor and control expenses to ensure cost-effectiveness. Collaborate with other departments to achieve business objectives. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via th...

Roles and Responsibility Develop and implement effective net revenue management strategies to drive business growth. Lead cross-functional teams to achieve business objectives and improve revenue performance. Analyze market trends and competitor activity to identify opportunities for improvement. Collaborate with sales and marketing teams to develop targeted campaigns and promotions. Monitor and report on key performance indicators to senior management. Identify and mitigate risks associated with revenue management decisions. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seeke...

Planning Monthly account wise planning and execution of secondary sales leading to primary sales for their territory/accounts. Weekly planning for coverage and calls Monthly/quarterly sales forecast for defined territory Execution Drives adherence to SFE processes : Call average, customer coverage, working days, prescription tracker, secondary sales and product sampling/demonstrations To track all product and service quality related complaints and coordinate with National/Sales Manager/quality to ensure formal response and closure to complaints report it to PV Quality Drive Demand/Prescription generation of the product Ensure liquidation of products from stockiest and distributors through re...

What Youll Do: What Were Looking For: Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Off...

Business Function Group Legal, Compliance & Secretariat ensures that the banks interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. Responsibilities With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take n...

Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating wi...

GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Conve...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As Executive - Operations at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Promoti...

Role Overview: We are seeking a skilled and motivated Sous Chef to lead the kitchen operations for our caf at a premium residential property. The candidate must have strong expertise in both Indian and Continental cuisine, with a passion for quality, consistency, and guest satisfaction. As the lead chef, the Sous Chef will be responsible for menu execution, kitchen management, and delivering a memorable dining experience for residents and guests. Key Responsibilities: Lead daily kitchen operations including food preparation, cooking, and plating. Design and execute a caf -style menu with a balance of Indian and Continental dishes. Manage and supervise junior kitchen staff, including training...

Should be an expert in one or more of following areas Cloud native technologies - Kubernetes, load balancing 5G Network functions - AMF, SMF, PCF, CHF, NEF etc EPC functions - MME, PGW, SGW, CUPS 4G/5G handovers - N26 Experience: 1 to 3 yrs from Telecommunication or Networking background. Education: B.Tech/BE (CSE/ECE) or any other equivalent degree Have architected EPC/5G Core and hands-on Design and Development: Our team architects and develops comprehensive Mobile Packet Core solutions that support both 4G LTE and 5G NR (New Radio) technologies. This includes the development of key components such as the Serving Gateway (SGW), PDN Gateway (PGW), and the User Plane Function (UPF) for 4G, a...

Responsibilities & Key Deliverables Generate actionable insights by analyzing data from multiple sources (DMS, IMAXX, parts, warranty, training, process, sales) to drive performance improvements. Conduct root cause analysis (Why-Why) and ensure timely implementation of corrective actions for continuous improvement. Maintain IMAXX as a best-in-class telematics solution by enhancing features and logic aligned with global benchmarks. Resolve telematics-reported customer issues promptly to maximize vehicle uptime and customer satisfaction. Deliver training programs for field teams, customers, and fleet managers on IMAXX usage and benefits. Adopt industry best practices and integrate innovative s...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Work Location: Pune / Bangalore Company: Top Indian MNC IT & Customer Support Employment Type: Full - Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Willingness t...

Role Overview: As a Customer Service Executive in the Premium Inbound segment, your main focus will be on enhancing productivity within the Customer Contact Center. Your success in this role will be determined by key performance indicators such as productivity levels, Average Handling Time (AHT) optimization, and achieving a high rate of First Contact Resolution (FCR). These metrics play a crucial role in evaluating and improving the overall effectiveness of the Premium Inbound Customer Service operations. Key Responsibilities: - Maintain service quality and optimize Average Handling Time (AHT). - Ensure a high level of First Contact Resolution (FCR). - Adhere to established Turnaround Time ...

We are looking for a highly skilled and experienced professional to join our team as a TM MRO Purchase in the Healthcare industry. The ideal candidate will have a strong background in purchase management and procurement, with excellent communication and negotiation skills. Roles and Responsibility Manage and coordinate purchasing activities to ensure timely delivery of goods and services. Develop and implement effective purchasing strategies to achieve cost savings. Build and maintain relationships with suppliers and vendors to negotiate favorable prices and terms. Conduct market research to identify new suppliers and vendors. Analyze data to optimize purchasing processes and improve efficie...

We are looking for a highly skilled and experienced Key Account Manager to join our team in the SALES industry. The ideal candidate will have a strong background in sales and account management, with excellent communication and interpersonal skills. Roles and Responsibility Develop and execute strategic plans to achieve business objectives and expand existing client relationships. Build and maintain strong relationships with key clients, identifying their needs and providing tailored solutions. Collaborate with cross-functional teams to deliver exceptional customer service and support. Identify new business opportunities and develop strategies to pursue them. Analyze market trends and compet...

We are looking for a highly motivated and experienced Territory Manager to join our team in the SALES industry. The ideal candidate will have a strong background in sales and management, with excellent communication and leadership skills. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Manage and motivate a team of sales professionals to meet their targets. Build and maintain strong relationships with customers and stakeholders. Analyze market trends and competitor activity to identify new business opportunities. Collaborate with cross-functional teams to drive business growth. Monitor and control expenses to ensure profitability. Job...