1042 Service Quality Jobs - Page 7

Job Summary: The Sr Associate Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Key Responsibilities: Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety & Compliance: Ensure adherence to safety regulations and company policies regarding employee transportation. Fleet Management: Oversee vehicle maintenance, fuel consumption, and availability of transport resources. Employee Coordination: Address employee concerns related to transportation and provide timely resolutions. Cost Control: Monitor transportation expenses and implement cost-saving measures. Technology Utilization: Leverage GPS tracking and transport management software for real-time monitoring. Reporting & Documentation: Maintain records of transport schedules, incidents, and vendor agreements. Required Skills & Qualifications: Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. Proven experience in transportation logistics or fleet management. Strong analytical and problem-solving skills. Excellent communication and negotiation abilities. Proficiency in transport management software and GPS tracking systems. Ability to work under pressure and manage multiple tasks efficiently. Preferred Qualifications: Experience in corporate employee transportation management. Knowledge of local transportation laws and regulations. Certification in logistics or fleet management is a plus. This is a full time Work From office Opportunity We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Our 30 years journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Job Position Summary The Buyer role would be a part of the shared services, based in Hong Kong. The Buyer is responsible for processing, documenting, and communicating the requisitions put in by the assigned vessels, adhering to policies and SOP s set by the shared services Key Roles and Responsibilities Buyer performs day to day purchasing related activities to ensure safe and timely delivery of requisitions ordered by the vessel with due consideration to the criticality of the item Responds to the requisitions raised by vessels in company s purchase module which is Oracle Supply Chain Communicates with Category leads regarding prices and deliveries Achieves the goal of cost efficient, safe & timely operations of vessels in accordance with company policy & procedures. Routine Job Description Check & analyze requisitions based on the requirement of stakeholders. Comply with available frame agreements prices pre-selected by the vessel Issue the Purchase Order (PO) with all the required details (i.e. ETB, agent details) once approved (To be confirmed) Ensure that supplier issues Order confirmation Follow up on the delivery two days before of ETB Over All Job Profile Deals with category leads for supply of requested items of required on board. Carefully takes care of the purchase flow to ensure the desired result which includes processing requisitions Daily coordination with vessels to ensure prompt information & immediately address queries and/or complaints Continuously improve service quality and productivity levels. Proactively share best practices across the teams Coordinates with vessel, agents and local ship chandlers for the smooth delivery of orders Resolves issues regarding supply as raised directly by the vessel Provides feedback to Captain and Superintendent regarding local ship chandler for budget control Process invoices for payment Job Experience, Functional Knowledge and Qualifications Degree holder of any faculty with minimum 1 3 years of work experience in the ship management industry IVE or Diploma of any faculty with 3-6 years relevant work experience IT literate for working with advanced procurement systems Good interpersonal & stakeholder management skills with ability to communicate at all levels, High stress level, being comfortable handling numerous tasks within limited timeframes in a structured manner with eye for the detail Strong-minded with robust personality .

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 40771 Role Purpose Statement Business Analyst Sustainability will be responsible for requirements gathering & elicitation and provide subject matter expertise for multiple products & teams within Bunge Global Business Services tasked to enable full visibility of Bunge s Sustainability & Finance KPIs and enable business intelligence & analytics by transforming business and process data into actionable insights for business disclosures, decisions and opportunities using data engineering and visualization tools. The incumbent is expected to be an expert in various ESG standards and frameworks, defining sustainability KPIs, capturing business requirements & user stories and translating them to functional specifications for technical solutioning. Main Accountability: Acting Functional and Subject Matter Expert in the practice area of Sustainability, ESG, International Disclosure frameworks and Sustainability Standards. Engage with business stakeholders, conduct workshops, and capture detailed business requirements. Create user stories for Analytics Solution and work closely with Data Architect and Data Modeler. Review and Own Functional Specifications prepared by the Data Expert. Conduct SME Validation and QA of the developed stories against Design and Functional Specs. Design UAT Test Cases and facilitate business in conducting UAT in a timeboxed manner and ensure closure. Provide clarifications to business users and triage items into changes or issues to ensure closures per workflow. Adopt and Practice Agile/SCRUM/Kanban and be the quasi-product owner. Participating in and Contributing to SCRUM ceremonies like Sprint Planning, Stand-ups, Reviews, Backlog Grooming, & Retrospectives. Assist the product owner in documenting Agile artifacts such Product Vision, Goal, Roadmap, Milestones, Track Project Status, Risk Log & other artifacts required by governance framework. Self-organize routine tasks and provide input for Workshops, Steer Cos, Governance Checkpoints, and stakeholder meetings. Knowledge and Skills Behaviour: Use knowledge of Bunge s business, structure and strategy to develop innovative solutions to improve results or eliminate problems. Build partnerships, appropriately influence to gain commitment, foster talent and coach others to grow in current or future roles. Drive results through high standards, focus on key priorities, organization, and preparing others for change. Technical Strong competency in Jira/ADO, MS teams, MS PowerPoint, MS Excel, MS Word, Tableau/Power BI, SAP, ESG accounting and working knowledge of other enabling tools for a business services command center. Competencies in Business Analysis and elicitation assisting and enabling tools and platforms. Functional Competencies: Strong working knowledge of sustainability / industrial / supply chain or finance domain, business intelligence/reporting, data analysis and visualization, high analytical capabilities, highly detail-oriented, clear, articulate communicator. Strong Background in Business Intelligence and Data Analytics using Tableau and similar technologies. Detailed knowledge and experience in BI, Reporting, Analysis, Data Visualization, Visual Storytelling. Ability to write Complex Calculations, LOD Calculations, BRDs, and Data Modelling. Effective articulation of varied information in a relatable manner to business audiences. Knowledge of other technologies to power a global reporting and analytics center like Power BI, SQL, SSAS, Oracle DB, R, Python, Alteryx is preferred. Experience of delivering performance reporting and analytics. Ability to evaluate and apply insights on performance data to provide opportunities for improvement. Extensive understanding of Controls Processes, Performance Metrics, and Governance. Significant experience driving projects to successful completion, and ability to work in a global Environment. Agile Practitioner and Design Thinking expertise. Ability to work in cross functional teams. Ability to drive discussions with all levels of management and establish clarity on requirements and deliverables. Identify and communicate risks in time and develop mitigation plans. Strong communications and presentation skills. Strong collaboration skills and integrity to hold self and others accountable to deliver against commitments. Functional Lead client engagements and oversee across work-streams ESG Reporting, Sustainability Analytics Experience or Professional Certifications in GRI/SASB/IR/TCFD/CDP/BRSR Develop solutions to the customer challenges and identify gaps and areas of improvement for dashboard building. ESG, Sustainability and Finance KPIs Expertise. Extensive understanding of Sustainability Processes, Performance Metrics, and Governance Gather requirement from functional stakeholders, feasibility assessment & document/map as-is process. Conduct UAT with business users and work with Ops team to deploy the use case in production. Engaged with operations team to streamline and improve technical environment, access provisioning & reporting processes & documentation. Develop process workflows & analytic apps to gather data from various sources. Manage engagement economics, project resources and team utilization. Lead the delivery / execution of high-quality deliverables and manage service quality, brand and client expectations. Detailed knowledge and experience in BI, Reporting, Analysis, Data Visualization, Visual Storytelling Education and Experience Strong collaboration skills and integrity to hold self and others accountable to deliver against commitments Detailed knowledge and experience in BI, Reporting, Analysis, Data Visualization, Visual Storytelling. Demonstrable Experience or Professional Certifications in GRI/SASB/IR/TCFD/CDP/BRSR. Post qualification Relevant experience for 3 to 5 years. Masters in ESG / Sustainability or equivalent from a premier institute/university or 3 years of additional relevant experience in domain

Driving Management vision to ensure consistency in Customer Satisfaction by enabling excellence in customer support delivery, upholding a consumer-centric focus & mind-set of surpassing departmental expectations. The candidate should possess strong skills in data management, analysis and processing, having an ability to translate raw consumer support data and information into actionable solutions and strategies. Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions. Have technological acumen, combining creativity, digital know-how and the ability to connect people. This is because most consumers have integrated technological communication channels and appliances in their day-to-day lives and the business must follow suit if they are to maintain regular and effective contact with their consumers. Ability to think creatively and strategically, have the ability to multi-task and work comfortably under pressure, to identify issues and work to resolve them in partnership with business leaders and have an ability to operate effectively under pressure and deliver results. Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills, be self-motivated working under minimal supervision, and demonstrate calmness and composure under stress and uncertainty and inspire the same in junior customer support personnel. Responsible for creating relevant and timely messages/content for our customers and building a variety of communications programs to keep them informed and engaged, increase customer satisfaction, enhance their overall customer experience. Timely review of processes and identify the need of Process improvements, Reengineering and technical solutions. Accountable for shaping and delivering service propositions in order to drive the overall performance of the department. Takes complete ownership of end to end delivery and ensures regular status update to all stakeholders. Ensures that customer support activities are seen to deliver measurable and significant value to businesses. Candidate should have skills to scrutinize necessary information/data by using various analytical tools to present the information in more effective manner. Audit Deliverables Tracking. Sound Understanding and adherence to compliance and regulatory requirement.

NKP Pharma is looking for OFFICER / EXECUTIVE / ASSISTANT MANAGER (QC) to join our dynamic team and embark on a rewarding career journey Quality Testing and Inspection:Perform routine and ad-hoc quality tests and inspections on raw materials, intermediate products, and finished goods Utilize various testing methods and equipment to assess product/service quality and performance Record and document test results accurately and in accordance with established procedures and protocols Quality Assurance Procedures:Implement and enforce quality assurance procedures and standards to ensure compliance with regulatory requirements and industry best practices Develop and update quality control documentation, including standard operating procedures (SOPs), work instructions, and quality manuals Identify areas for process improvement and recommend corrective actions to address quality issues Non-Conformance Management:Investigate and document non-conformances, deviations, and quality incidents Collaborate with cross-functional teams to identify root causes of quality issues and implement corrective and preventive actions (CAPAs) Monitor and track the effectiveness of CAPAs to prevent recurrence of quality problems Quality Metrics and Reporting:Monitor and analyze quality metrics and key performance indicators (KPIs) to assess process performance and product/service quality Prepare and present quality reports and dashboards to management and stakeholders Provide insights and recommendations for continuous improvement based on quality data analysis Training and Compliance:Provide training and guidance to staff on quality control procedures, methods, and best practices Ensure compliance with regulatory requirements, quality standards, and industry regulations Participate in internal and external audits, inspections, and quality assessments as needed

Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations,while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performance of branchstaff and manages a team of 10 to 15 employees. This role manages leadership reporting ofBOO/BOSM & BSM. In certain cases will have dotted linereporting of few Silver & Gold Branch Heads reporting to them This role is assigned higher targets for theirrespective branches and is applicable only to Platinum & Titanium Branches. Primary Responsibilities: BusinessImplement branch specific marketing communication strategies to continuously strengthen the Ujjivan brandThis role is responsible for driving the entire business targets for liabilities assigned to the branch Manage exceptional customer service proactive sales environment and efficient branch operations while adhering to regulationscompliance requirements Focus on retaining existing customers increasing the customer base and crossselling Ujjivan products and servicesOversee branch operations cash management and service quality work closely with product and marketing teams to drive campaigns at their branches Monitor daily performance of branch staff To manage a team of 10 to 15 employees To manage leadership reporting of BOOBOSM BSMIn certain cases they will have a dotted line reporting of few Silver Gold Branch Heads reporting to them Will be assigned higher targets for their respective branchesCascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviewsEnsure all deferrals taken are cleared within the specific period Monitor the overall portfolio of the branch ensure adherence to compliance and regulatory norms are metService Quality Ensure customers are educated about all productsservices offered by Ujjivan Ensure courteous customer service is offered to customers by the branch staff Reduce customer attrition by guiding CCRs on exit interviews customer engagement programs etcLead customer connect initiatives in the branch vicinity Operations Oversee and ensure efficiency in branchATM operations through adherence to TAT for various internal and customer end processes drive utilization of alternate channels Ensure compliance with banking guidelines quality framework and audit requirements ensure speedy resolution of any audit observations and take necessary steps to prevent recurrenceensure compliance with Know Your Customer KYC Anti Money Laundering AML audit and other regulations applicable laws in the branchMonitor control minimize all expenses in the Branch such as telephone consumption of stationery computer consumables electricity and other overheads without sacrificing quality Oversee accurate cash management and tallying of accounts in the system through the Cashier Accountable for branch safety including security of cashvault etc Learning PerformanceEnsure that all members of the Branch staff are up to date on all relevant circulars and all productsservices offered in the BranchEnsure adherence to training mandays mandatory training programs for self and reporteesEnsure goalsetting midyear review and annual appraisal process within specified timelines for self and reporteesMonitor performance of staff against defined goalsmetrics and take corrective action wherever required undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team Coordinate with state HR on people related matters support branch activities to foster teamwork and continuously make Ujjivan a great place to workEnsure coordination between staff of different teams to build a collaborative spirit and shared sense of purpose which could also enable crosssell and overall target achievement Location - Agartala,Asansol,Bakshi,Barasat,Berhampore,Bhagwanpur,Bhubaneswar,Chowk,Deoghar,Dhanbad,Hazaribag,Howrah,Jehanabad,Kamrup,Kankurgachi,Kasba,Kharagpur,Korha,Kolkata,Lalpur,Muzaffarpur,Nagar,Patna,Puri,Raiganj,Ranchi,Saguna,Silchar,Siliguri

The incumbentwill be primarily responsible for providing Financial solutions to meet therequirements of the existing Mapped customers and ensure value added customerservice as well as acquiring New to Bank CASA Customers. Responsiblefor handling the portfolio of existing Mapped CASA customers and generatingrevenue / book growth Responsiblefor increasing Liabilities book size of relationships via balances in accountsof existing mapped CASA customers or through Term Deposits, Cross selling of MF/ Insurance, Loan products, acquiring family accounts and retaining therelationship To acquirepre-fixed New to Bank CASA customers through Open Market referrals / Referralsfrom existing CASA client base / BTL Initiatives & other tie ups Should be inclose contact with the existing customers through personal visits, mailers andphone calls and share insights on the fluctuations in interest rates, FD ratesand various product offerings. Informscustomers of new products or product enhancements to further expand the bankingrelationship. Maintainscomplete relationship record for assigned customer accounts. Ensurecontinuity of high quality service, product delivery, and responsiveness tocustomer needs Trackscustomer complaints/queries and turnaround times for customer satisfaction. Responsibleto be abreast with all policies relating to operational risk, sales processes,mis-selling etc and ensure compliance with the same. Developeffective ways to promote Brand awareness & Product proposition that leadto measurable business results Primary Responsibilities: Business Responsible annually to manage existing portfolio and acquire a new to bank portfolio of around 120 -150 Accounts. Expected to achieve the pre-fixed Net Book/ deposits growth (CASA Values Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation: Location - Ahmedabad,Ahmednagar,Akurdi,Anand,Vadodara,Bharuch,Borivali,Chembur,Chowk,Dombivli,Gandhinagar,Goregaon,Hyderabad,Jalgaon,Jamnagar,Mira,Mumbai,Nadiad,Nagpur,Naroda,Nashik,Pune,Rajkot,Santacruz,Sion,Solapur,Surat,Thane,Valsad

Job Description This is an onsite role where accommodation will be provided to the incumbent at the students hostel. We are looking for a proactive, empathetic, and organised resident executive to be the point of contact for students residing at our partner accommodation facility. The person will play a critical role in enhancing the students living experience by understanding and addressing their concerns, ensuring smooth coordination with the accommodation property management team, monitoring timely payments, and supporting students during emergencies. This will be a contractual position for an initial term of 11 months, renewable on mutual consent. Activities and Tasks Responsibilities would include, but not be limited to, the following: 1. Student Engagement and Support: Acting as the primary point of contact for student residents; Regularly interacting with students to understand their needs, concerns, or grievances related to accommodation services ensuring their safety and wellbeing; Maintaining a log of issues raised, and ensure timely follow-ups and resolution; 2. Liaison with the Accommodation Service Partner: Coordinating with the accommodation service partner s property management team to address maintenance, facilities, and service-related issues; Ensuring that the partner s commitments on service quality and living standards are met consistently; 3. Rent and Payment Monitoring: Tracking rental payments and utility bill clearances by students; Generating periodic reports on payment status and highlighting any gaps or delays to the University Administration for necessary action; 4. Emergency and Crisis Management: Acting as the primary on-site contact to manage unpredictable emergencies that may arise during non academic hours, calling for resourceful, sensitive and balanced handling that prioritizes the safety and wellbeing of students; Coordinating with local authorities, healthcare providers, and the University s support teams as needed; Keeping contact lists and emergency protocols up to date; 5. Reporting and Coordination: Preparing weekly and monthly reports on student issues, rent collections, and other operational matters; Collaborating with the University Administration Team to enhance student well-being and ensure policy compliance. Structure and Reporting The resident executive at the student accommodation will report to the Lead Administration (university operations) at IIHS and will be required to collaborate effectively with a diverse group of internal teams and external individuals/ organisations, and students. Person Specification The ideal candidate should have: A Bachelor s degree in any field; Preferably, prior experience in student housing, customer service, or residential operations; Strong interpersonal and communication skills; An empathetic, approachable, and solution-oriented attitude; The ability to remain calm and efficient in emergencies or high-pressure situations; Familiarity with basic reporting tools (MS Excel, Google Sheets, etc.). This is a contractual engagement for an initial term of 11 months, renewable on mutual consent. This offer is on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken. The search will remain open until the position is filled. Location This position is based in Bengaluru and may entail travel to other locations in India. Review and Assessment The role and performance of the incumbent shall be subject to normal review and assessment systems at IIHS. Diversity Policy IIHS is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions.

The CoinDCX Journey: Building Tomorrow, TodayAt CoinDCX, we believe CHANGE STARTS TOGETHER . You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies. While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us!Inside CoinDCX s Trade, Custody, and Business Operations TeamOur Operations team is an awesome group of collaborators who love to solve first-of-its-kind problems with a lot of autonomy, creativity, and fun. We re on a journey of accelerating growth and establishing processes, with exciting opportunities to shape the future of VDA, Web3, and blockchain technology. At CoinDCX, you ll not only be at the forefront of innovation but also learn from the best while building the future of Web3. Coin your trust in us as we create magic together!You need to be a HODLer of these Working knowledge of trading with at least 5+ years of experience in trading support or a related area is essential Prior team handling experience Knowledge of trading strategies that can be employed in crypto markets Good client handling skills and negotiation skills Working knowledge of trading products - exposure calculation, margin, profit and loss Past experience in trading on equities / forex / commodities / crypto would be a plus Strong analytical and detail-oriented aptitude; a high degree of accuracy is required Excellent communication and organisational skills Ability to manage time effectively, set priorities and meet deadlinesYou will be mining through these tasks Leading the OTC team to increase volume and P&L Ensuring the company s internal fund requirements are fulfilled in a timely manner Hunting for OTC customers and onboarding for HNI clients Liaising with key OTC customers to understand their businesses, crypto requirements, and pain points. Assisting OTC customers in placing orders on the platform and maintaining an efficient relationship with all stakeholders Coordinating and onboarding OTC clients to place orders on the exchange, relaying and broadcasting the quotes Maintaining internal operational and financial controls and ensuring they meet all compliance requirements Collaborating with the Custody and Trade team to understand internal requirements and fulfil them via OTC. Ensuring compliance with reporting and response deadlines Managing internal and customer-related documentation as per internal processes Ensuring quality service and effective & efficient operations support for all stakeholdersAre you the oneOur missing block You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space. The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape. You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do. You embrace a We over Me mindset, growing individually while fostering the growth of those around you. Change is your catalyst, igniting your passion to build and innovate. You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what s possible. Perks That Empower YouOur benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you. Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you. Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow. Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected. Bi-Weekly Learning Sessions: These sessions are more than just updates they re opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.

ROLE PURPOSE & OBJECTIVE Loan Officer- Secured LOANS Managing secured loans of assigned URC/SFB branch Planning and organizing micro marketing activities for leads and business Looking for Early Warning Signals and informing the same to corporate team for timely corrective action in asset business SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Customer Base 70 Customers Approximately Portfolio size approx. 5 Crs Customer relationship building Collections Lead generation Marketing activities KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business: Managing Asset Products- managing Kisan Credit Card, Agri Enterprise Loans, other secured loans Knowledge on process and products- mortgage processes of the state in Kisan Credit Card, other product Cross-sell of liability products and third-party products Formation of Farmers Clubs one per branch/leveraging existing clubs, making use of the same for banks business Work with team in harnessing the potential of the area and achieving the set targets Customer: Ensure that issues/ complaints raised by the customer are resolved within agreed TAT, work with Service Quality for improving customer service on an ongoing basis Developing and maintaining rapport with key persons / opinion makers of the village Work closely with Credit and Ops to ensure timely sanctions and DB Customer Internal process: Completing mortgages on time/collection of Post disbursement documents Ensuring the collection efficiency and containing PAR and IOD within threshold levels Learning & performance: Keep self-updated on the latest product, process and regulatory guidelines. Ensure completion of all nominated trainings for self. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate, preferably in Agri/Allied Sciences, Post-graduation/ PGDBA/ MBA in Rural Management will be an added advantage Experience (Years and Core Experience Type) Minimum 1-2 years of experience covering assets (agri and allied activity loans) and cross-sell in rural areas in a bank/ rural business focused input company Certifications NA Functional Skills Rich knowledge of rural markets, marketing activities and products suitable for rural / semi-urban markets (Rural urban corridors), team management, stake holder coordination and focus on P&L of overall business, fee income Should have managed a larger team/ geography. Behavioral Skills Positive approach towards rural customers, rapport with Govt. Agencies, go getter, pro-active, motivating in bringing the best of team, mentor in setting examples, good trainer. Competencies NA KEY INTERACTIONS INTERNAL EXTERNAL Branch Team Lead Banks Operations Team BLBC (Block Level Bankers Committee) Service Quality Village Panchayats/Sarpanch PREPARED BY: Alok Sharma DATE: 20-02-2024 REVIEWED BY: Murali Chari DATE: 21-02-2024

Key Responsibilities: Budget & Procurement: Assist in preparation and tracking of the facility management budget. Raise purchase requests for facility-related goods and services. Track consumption of consumables and stock inventory. Identify cost-saving opportunities without compromising service quality. Track and monitor budgets related to facilities management, ensuring cost control and compliance with financial plans. Vendor & Invoice Management: Coordinate and liaise with vendors and service providers to ensure timely delivery of services and supplies; monitor performance, and compliance. Collect and verify vendor bills/invoices, ensuring proper documentation before submission. Follow up with internal teams (procurement, finance) for timely approvals and payments. Prepare, maintain, and analyze MIS reports related to facilities operations cost, budgets, and vendor performance. General: Ensure safety and statutory compliance for all vendors and internal operations. Manage AMC/contract renewals and documentation. Conduct data analysis to identify trends, inefficiencies, and opportunities for cost savings and process improvements. Support the Facility team if required during unavailability of team members in facility ops Assist in contract management and vendor performance evaluation based on data insights. Maintain accurate records of all transactions and operational data for reporting purposes. Collaborate with internal teams to address facility-related issues promptly. Support the Facilities Manager in administrative and operational tasks as needed. Key Skills & Competencies: Excellent vendor management and negotiation skills. Strong understanding of budgeting and procurement processes. Good command over MS Excel, Outlook, and facility-related software/tools. Strong analytical and data interpretation skills and interpersonal skills. Ability to handle multi-location operations (if applicable) and multitask under pressure. Qualifications & Experience: Graduate in any discipline. Preferred: Diploma or certification in Facility Management / Operations. 6 years of relevant experience in facility management or property operations. Exposure to corporate/commercial real estate environments preferred.

POSITION DESCRIPTION JOB TITLE Branch Operation Manager GRADE M DEPARTMENT Branch Banking LOCATION Branch SUB-DEPARTMENT NA TYPE OF POSITION Full-time REPORTS TO Sr. Branch Manager/Branch Manager REPORTING INTO Cashier CCR Aadhar Officers ROLE PURPOSE & OBJECTIVE This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping. Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance. Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Daily cash transaction CRL Limit Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel Handle walk-in sales in absence of liabilities/assets sales personnel Drive leads from walk-in customers Handle walk-in sales in absence of liabilities/assets sales personnel Oversee adherence to customers life event management at branch Customers Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time Internal Process Joint custodian of cash, Branch keys/vault/lockers; ensure all secured stationary are in stock and tracks usage Accountable for cash transactions in the branch including aspects such as cash management, tallying of cash with reports in system & vouchers and maintenance of registers for cash transactions and reconciliation of day end ledgers with the help of cashier Approve/authorize transactions as required, check and ensure genuineness of the documents provided by the customers Serve as a point of check for completion of forms/applications, verification of the KYC documents and other document proofs provided by the customer for purposes such as transactions, account opening etc. Take overall responsibility for housekeeping, physical infrastructure and IT infrastructure Responsible for coordination of functioning and replenishment of cash in the Branch ATMs (to be decided post finalization of ATM operating model) Coordinate activities with Regional-Fund Transfer Unit and Branch Monitoring teams Coordinate with the internal and external audit team in carrying out the periodic Branch audits; formulate and review progress against action plans to address the deviations found in Branch operations and service quality To ensure strict adherence to regulatory compliances in running the branch and report deviations to CRM, perform the role of operations risk and compliance representative at the branch and report to regional OR & compliance managers Learning & Performance Maintain up to date & working knowledge of products/services offered in the branch. Ensure adherence to training man-days/ mandatory training programs for self and reportees Train the Cashier & CCR on process compliance, service quality and Branch operations Ensure goal-setting, midyear -review and annual appraisal process within specified timelines for self and reportees MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications UG Any Graduation preferably in commerce discipline / Post Graduation with Finance specialization Experience Minimum 3-6 years experience in handling Banking/NBFC Operations catering to liabilities and assert products Certifications NA Functional Skills Systematic; meticulous and timely customer service Process Orientation Multitasking ability Knowledge of liabilities & asset products Compliance Orientation Technology Adept Training Skills Behavioral Skills Communication skills fluent in local language & English Managing Customer Relations Process Orientation People orientation Training skills Willingness to travel & relocation as per business requirements and career opportunities Competencies Execution Managing Relationships Influencing Decision Making Location: Alleppey,Arcot,Bengaluru,Bhadravati,Chennai,Dharapuram,Dindigul,Erode,Kollegal,Kottayam,Kozhenchery,Kozhikode,Maddur,Mettupalayam,Mysuru,Nanjangud,Pathanamthitta,Perambalur,Salem,Sathyamangalam,Sira,Thiruvalla,Tiptur,Tirunelveli,Udupi,Vasco Da Gama,Vijayawada,Virudhachalam,Visakhapatnam

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns Understand customers requirements and create opportunities to cross sell relevant products/ services Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof Customers Responsible for handling customer queries and provide information as per defined standards and escalate to Assistant CRM & CRM in case of any deviation Assist service quality team in conducting surveys on customer satisfaction and client impact; service audits Maintain direct contact with customers either by telephone or face-to-face Conduct exit interviews for drop out customers and report the findings to Assistant CRM and to CRM. Assist in Microfinance Plus activities being conducted in the Branch Action on closure of presidential complaints from customers of respective branch Internal Processes Visit customers whose loans have been rejected or cancelled and report the reasons to ACRM/CRM Attend non-financial transactions such as; updating customers mobile number, handle customer requests such as pass book print, account statements, cheque book, ATM, PIN requests, account closure requests (FD/CASA/RD) and address change request etc. Handle customer enquiries & complaints received through BCs Provide feedback to the CRM about product/process and contribute to the improvement Engage in creating awareness about appropriate loan utilization/savings to the customers Responsible for motivating customers to use alternate channels such as ATMs, BCs and assist/educate customers to use ATMs for dispensing cash and educate them on using kiosks & phone banking Report inappropriate collection practices by Branch staff and/or group/center members to ACRM or to CRM. Support cashier in daily activities especially if cash disbursement and repayments are high Coordinate with cash and accounts maintenance team in operations department to run smooth Branch operations Ensure timely scanning of loan application documents to maintain the required turnaround time (TAT) Assist the Assistant CRM in coordination for internal and external audits in the Branch Learning & Performance Maintain current knowledge of company products and services, applicable regulations KYC/AML norms Complete certification programs organized by service quality & operations department Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications UG Any Graduation/Diploma & ITI Experience Minimum 1-2 experience is customer service Functional Skills Problem solving skills Systematic; meticulous and timely customer service Sensitive to Customer Wait Time Understanding of customer concerns Cash handling/administrative/ experience Behavioral Skills Positive interpersonal skills Customer service orientation Conflict handling Listening and communication skills Competencies Execution Managing Relationships Customer Focus Continuous Improvement Location: Alleppey,Arcot,Aruppukkottai,Athni,Attur,Bagalkot,Bengaluru,Belgaum,Ballari,Bijapur,Channapatna,Chennai,Cherthala,Chikodi,Chintamani,Coimbatore,Cuddalore,Cumbum,Dharapuram,Dharmapuri,Dharwad,Ernakulam,Erode,Gadag,Gobichettipalayam,Gudalur,Haveri,Hyderabad,Jamkhandi,Kanchipuram,Kannur,Karunagappally,Kochi,Koppal,Kottarakkara,Kottayam,Kozhikode,Kumbakonam,Maddur,Madhwapur,Madurai,Magadi,Malkajgiri,Mayiladuthurai,Medchal,Mysuru,Nagercoil,Namakkal,Nanjangud,Nelamangala,Palakkad,Perambalur,Periyakulam,Puducherry,Thrissur,Rajahmundry,Rajapalayam,Rajanagaram,Rangareddy,Rasipuram,Salem,Sankarankoil,Shikaripara,Sindhnur,Sivakasi,Tambaram,Tenkasi,Thanjavur,Theni,Thiruvaiyaru,Thiruvallur,Thiruvananthapuram,Tiruvannamalai,Thiruvarur,Tiptur,Tirunelveli,Tiruppur,Tiruchirapalli,Tumkur,Udumalaipettai,Vasco Da Gama,Vellore,Vijayawada,Virudhachalam,Visakhapatnam

Position description: This role isresponsible for driving the entire business targets for liabilities assigned tothe branch; Manage exceptional customer service, proactive sales environmentand efficient branch operations, while adhering to regulations/compliancerequirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branchoperations, cash management and service quality; work closely with product andmarketing teams to drive campaigns at their branches. Theincumbent monitors daily performance of branch staff and manages a team of 5 to7 employees. This roleis applicable only to Gold & Silver Branches. Primary Responsibilities: Business Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand. This role is responsible for driving the entire business targets for liabiliti Location: Arambag,Arwal,Bagodar,Bargarh,Chapra,Chas,Dharmanagar,Forbesganj,Gaya,Ghatshila,Jamshedpur,Jorhat,Kolkata,Madhubani,Medinipur,Samastipur,Sitamarhi

ROLE PURPOSE & OBJECTIVE The incumbent will report to the Head Solution Delivery (CRM) IT responsible for execution and management of Onboarding lifecycle journeys, enhancing & optimizing the user experience in Onboarding modules and improve Existing module. NON-FINANCIAL SIZE Procurement-> For projects or vendor as per need we have to procure the license infra etc Portfolio Managed Operations,SQ,Phone banking, Rural and micro banking along with all stakeholder All servicing goes via CRM only. Volume of services- 2000 Quantity projects etc.-->40 including mega and critical projects Volume of new hires onboarded As per need Volume of recruitment etc.--> As per bank need KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials 7 out of 10 Projects/SRs to be delivered on Time Project Plan to be prepared for the projects Need to maintain 100% visibility on the request, with updates on time Raise Change requests as applicable to the changes Relevant documentation like BRD Enrichment, FSD Release notes to be prepared for the SR's as applicable Financial Target: Implement automation wherever applicable Customization budget reduction 10% Customer Adherence to client(internal) deliverables timelines Manage user experience to ensure clients satisfaction Handle escalation related to application and provide prompt resolution Guarantee confidential treatment of all the information gathered in various business applications and demonstrate the highest order of integrity as per the code of conduct of the organization Improve quality of service - L3 problem ticket management Introduce new products in system with proper analysis predictable time lines Escalation management - Handle escalation related to application and provide prompt resolution Manage Production support Handling Internal and external audit and closer managing with stake holders People management Internal Process Manage day to day uptime of IT operations, implementation of change as per client/user requirements Ensure system uptime; provide day to day support to the business by maintaining availability of systems and resources Lead the entire process of customization of external software to meet business requirements where development of in house software is not feasible Manage the preparation of Business Requirement Document (BRD) Feature Specification Document (FSD) Oversee the development/customization of software by the vendor to ensure adherence to Ujjivans requirements and project timelines Execute the test cases and oversee documentation of necessary user manuals Manage necessary enhancement/corrections, provide support and guidance Learning & Innovation Ensure adherence to training man-days/ mandatory training programs for self. Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self. Building a cross functional team and provide KT for the people identified for Finacle customization Participation in all internal/external training programs arranged by bank Performance Tracking in line with new initiatives Training to internal Team for new product and create backup Qualifications Professional Graduate Degree Experience 7-14 years Hands on knowledge on Customer Servicing journeys , SDLC, SQL/, Excel, Experience in Customer servicing Functionality Certifications NA Functional Skills Hands on knowledge on Customer servicing journeys Understanding of Business requirements/needs How customer Onboarding can be improved. SDLC, SQL/Oracle, Excel Experience in Customer onboarding Functionality Implementing new modules, testing and post-implementation supporting. Vendor team(s) management Training and managing staff to handle customer service issues. Provides mentoring, leadership, and organization to managers and supervisors Set organizational objectives. Make tough decisions. Manage departmental budgets. Maximize employee performance. Have a passion for technology. Must be a self-starter, dependable, and accurate in completing responsibilities with strong attention to detail and accuracy. Strong problem-solving, analytical, research and decision-making abilities are required. Take ownership of errors and finds ways to correct them appropriately. Must be able to multitask and the ability to be flexible in adapting to change. Ability to organize and prioritize work and manage projects. Understanding of the Application Architecture Behavioral Skills Good team player Ability to work with cross functional teams to deliver desired outcome Good analytical skills Good written communication and presentation skills High standards of integrity and ethics Competencies Required Planning & Organizing Driving Execution Collaboration KEY INTERACTIONS INTERNAL Service Quality/Phone Banking Alliance Operations IT EXTERNAL ETAtrak CRM next vendor Posidex

Job Name - PBG - Service Head Location - Pune Level - Senior Manager - Assistant VP Job Purpose - To work jointly with Wealth Service RMs and Heads to fulfill all customer service requirements pertaining to Investments and to maintain highest standards of service quality to ensure customer delight JOB DESCRIPTION Customer Service First Customer Engagement - 75 percent of Service RMs to be meeting 90 percent Contact management criteria quarterly. In case of client transfer from one Wealth RM to another Wealth RM, Service RM Head to connect with the customer to confirm that the handover has been completed by the new RM and same to be captured in CRM Service Delivery in TAT - 75 percent of Service RMs to be meeting 10 CQR target Monthly. Ensure that all the client service requirements for TPP are met and if query is unresolved CRM to be logged and resolved query in given TAT. Liaise with other internal teams for end to end resolution of client service requirements. Liaise with Branch RM for clients financial and non-financial transactions pertaining to Banking within the defined time frame / required timeline. Any request pending overnight has to be updated in CRM and follow up for closing the complaint to be done. Coordinate with support teams to fulfill service requirements like statements, etc for Demat / Trading Accounts, MF statements, portfolio statements, etc. Ensure closure of all financial and non-financial customer queries pertaining to Banking either by connecting with Ops team or by liaising with Branch RM Client Referral - 75 percent of Service RMs to provide Minimum 2 referrals in a month Qualitative Parameters - 75 percent service RMs should have Nil Complaints from customers. Processing of customer queries / requests within the defined timelines to ensure customer delight Service RM support Product and processes To support Service RMs in existing and updated product and processes Critical customer monitoring and support To monitor service issues raised by critical clients and help in solving them Quality parameters Audit Monitoring - Ensure adherence of all bank & desk processes to have Nil Audit exceptions . Exception Resolution on an immediate basis in case any exception is highlighted by Supervisor / Product / Audit • Support Region in audit related requirements. 5percent FTNR across all service requests processed • Process adherence as defined in Gyaanline, Circulars, PBG Manual including keeping informed on the updated processes pertaining to desk policies and operations • Flag any process gap on the desk to RH in order to ensure alignment and compliance of the prescribed process • Updation of Assigned Event based Triggers to be completed within TAT Mapping of Service RM-RH To follow quarterly expectations of Correct mapping of Service RM-RH Compliance and Hygiene Compliance 75percent Service RMs should have 75 percent Completion and above in the following parameters • Risk Profiler Completion • Email id updation • Mobile number updation • Pan updation • Nominee Updation in ISA • Nominee Updation in Demat / Bank Account

We are looking for a highly skilled and experienced Operations Analyst to join our team at Equitas Small Finance Bank in the BFSI industry. The ideal candidate will have 1 to 6 years of experience in branch compliance and service quality, with a strong background in operations analysis. Roles and Responsibility Analyze and interpret complex data sets to identify trends and areas for improvement in branch compliance and service quality. Develop and implement process improvements to enhance operational efficiency and customer satisfaction. Collaborate with cross-functional teams to ensure seamless execution of operational initiatives. Conduct regular audits and reviews to ensure adherence to regulatory requirements and internal policies. Provide training and support to branch staff on operational procedures and best practices. Identify and mitigate risks associated with operational activities. Job Requirements Strong understanding of operational processes and procedures in the BFSI industry. Excellent analytical and problem-solving skills, with attention to detail and accuracy. Effective communication and interpersonal skills, with the ability to work with diverse stakeholders. Ability to prioritize tasks and manage multiple projects in a fast-paced environment. Knowledge of regulatory requirements and internal policies related to branch compliance and service quality. Experience with data analysis and reporting tools, such as Excel or other relevant software.

Job Summary We are seeking a highly experienced Service Delivery Manager-R2R with 11 to 15 years of experience to join our team. The ideal candidate will have a strong background in Finance - Order to Cash Finance - Procure to Pay Finance - Fixed Assets and CE-Project Management. This role requires expertise in Finance & Accounting and Record to Report-Accounting. The position is based in the office and requires night shifts. Proficiency in English is a must. Responsibilities Lead the end-to-end service delivery for Record to Report processes ensuring high-quality standards. Oversee the Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets processes to ensure seamless operations. Provide strategic direction and support for CE-Project Management initiatives. Ensure compliance with all financial regulations and company policies. Monitor and manage service level agreements (SLAs) to meet or exceed client expectations. Collaborate with cross-functional teams to drive process improvements and efficiencies. Develop and implement best practices for financial reporting and accounting. Manage and resolve any issues or escalations related to service delivery. Conduct regular performance reviews and provide feedback to team members. Ensure accurate and timely financial reporting and analysis. Support the implementation of new systems and technologies to enhance service delivery. Maintain strong relationships with clients and stakeholders to ensure satisfaction. Drive continuous improvement initiatives to enhance service quality and efficiency. Qualifications Must have extensive experience in Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets. Should have a strong background in CE-Project Management. Must possess in-depth knowledge of Finance & Accounting and Record to Report-Accounting. Should have excellent communication skills in English (Read/Write Speak). Must be able to work night shifts and be based in the office. Should have a proven track record of managing service delivery in a similar role. Must be detail-oriented with strong analytical and problem-solving skills. Should have the ability to work collaboratively with cross-functional teams. Must be able to handle multiple tasks and prioritize effectively. Should have strong leadership and team management skills. Must be proactive and able to drive initiatives independently. Should have a strong understanding of financial regulations and compliance. Must be committed to delivering high-quality service and achieving client satisfaction. Certifications Required Certified Management Accountant (CMA) or Certified Public Accountant (CPA) preferred.

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered. Key Responsibilities 1. Complaint & Service Request Audit Conduct detailed audits of service requests and customer complaints raised by Nodal Officers. Assess the quality of resolution from a customers perspectivetimeliness, empathy, accuracy, and completeness. Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies. 2. Drive NPS & Customer Satisfaction Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights. Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction. Support the design and implementation of initiatives that improve the overall customer journey. 3. Root Cause Analysis & Corrective Measures Identify systemic issues and recurring complaint patterns. Suggest and help implement corrective and preventive actions at both branch and bank-wide levels. Collaborate with relevant departments to fix upstream or backend process gaps. 4. Process Improvement Initiatives Participate in bank-level projects aimed at service delivery enhancement and complaint reduction. Propose process re-engineering solutions that can improve customer experience and operational efficiency. Support digitization and automation initiatives related to service quality and grievance handling. 5. Reporting & Insights Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations. Recommend actionable insights to senior management and governance forums. Contribute to monthly/quarterly service quality reviews and strategy planning. 6. Stakeholder Collaboration Work closely with Nodal Officers, different departments (need based). Act as a feedback loop between front-end channels and process owners. Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels. Deep appreciation of the importance of customer grievances in banking. Excellent attention to detail and ability to detect process anomalies or gaps. Analytical thinking with the ability to translate data into actionable recommendations. Effective communication and stakeholder management skills. Ability to think from a customers point of view and balance empathy with compliance. Qualifications & Experience Minimum 78 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality. Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred. Experience in handling or auditing grievance redressal mechanisms is highly desirable. Desirable Traits Think out of box and be ready to think for Customer Self-driven with a proactive problem-solving approach. Passionate about customer experience and process excellence. Flexible and adaptable to dynamic banking environments.

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills conversational skills and English versant scores 7+. Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills conversational skills and English versant scores 7+. Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

You will be joining Deutsche Brse Group, a prominent international exchange organization and market infrastructure provider headquartered in Frankfurt, Germany. The organization plays a crucial role in empowering investors, financial institutions, and companies by enabling access to global capital markets. Deutsche Brse Group's business areas span the entire financial market transaction process chain, encompassing trading, clearing, settlement and custody, digital assets and crypto, market analytics, and advanced electronic systems. As a technology-driven entity, we are committed to developing and operating cutting-edge IT solutions on a global scale. As a Senior Associate | Lead Facility in the Facility Management department based in Hyderabad, India, you will report to the Head of Facility Management. Your primary responsibility will be to ensure a seamless and efficient working environment for Deutsche Brse Group employees. This will involve coordinating with external service providers for building services, delivering direct on-site support to colleagues, and proactively addressing internal clients" requirements. We are seeking a candidate who is exceptionally organized, service-oriented, and possesses outstanding communication and problem-solving abilities. Your key responsibilities will include managing and supervising contracts and the performance of external service providers for building services like cleaning, maintenance, and catering. You will be required to conduct regular site inspections to uphold service quality and compliance with regulations, as well as promptly resolve facility-related issues reported by employees to ensure effective solutions. Additionally, providing on-site support for office moves, renovations, and other projects, collaborating with internal stakeholders to tailor facility solutions, managing budgets and tracking expenses related to facility services, contributing to the enhancement of facility management processes and procedures, ensuring compliance with health and safety regulations, and supporting sustainability initiatives within the facility. To excel in this role, you should hold a Bachelor's degree in Facility Management, Engineering, or a related field, coupled with proven experience in facility management, preferably in a corporate setting. A strong understanding of building systems, maintenance procedures, and health and safety regulations is essential, along with excellent communication, interpersonal, and customer service skills. Proficiency in English, both written and spoken, is a requirement, as well as strong organizational and problem-solving capabilities. It is crucial to have the ability to work autonomously and collaboratively within a team, as well as proficiency in the Microsoft Office Suite. Desired skills for this role include experience with CAFM systems and project management expertise.,

As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary role is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. Additionally, you will be responsible for maintaining Turn Around Time (TAT) for all customer requests and encouraging channel migration to alternate channels. In this role, you will also drive all initiatives within the Customer Contact Center to enhance the overall customer experience and satisfaction. Your key success metrics will include productivity, average handling time, and first contact resolution. By excelling in these areas, you will contribute to the efficiency and effectiveness of the customer service operations, ultimately leading to improved customer satisfaction and loyalty.,

The Customer Service Executive plays a crucial role in the Customer Experience department by assisting customers, partners, and stakeholders with their queries and needs. As a brand ambassador for the company, you are responsible for ensuring excellent customer service and promoting customer centricity within the organization. Your main responsibilities include providing top-notch customer service, enhancing the overall customer service experience, and driving organic growth. You will take ownership of customer issues, ensuring they are resolved efficiently and effectively. It is essential to establish a clear mission of improving service quality and implementing strategies to achieve this goal by staying informed about industry developments and implementing best practices. In addition, you will be tasked with developing service procedures, policies, and standards, analyzing Management Information System (MIS) data to enhance productivity, and maintaining accurate records of customer interactions. Mentoring and developing the customer service team will be a key aspect of your role, fostering an environment where employees can excel through encouragement and empowerment. Managing the approved budget, maintaining workflow priorities, and optimizing available resources to meet qualitative and quantitative targets are also part of your responsibilities. Your ultimate objective is to elevate service quality and customer focus within the organization, thereby improving customer satisfaction, loyalty, and retention. Monitoring social media platforms and engaging in relevant discussions to enhance brand image and explore business opportunities is crucial. Furthermore, you will collaborate with various stakeholders to ensure prompt and effective resolution of customer complaints and grievances. By managing employee morale and engagement levels, you will contribute to Capital First's ability to deliver best-in-class service to customers. The ideal candidate for this role should hold a Graduation degree and have a minimum of 2-5 years of experience in Customer Service.,