Cluster General Manager

Fairmont Hotels Resorts

15 - 20 years

12 - 16 Lacs

mysuru

Posted:1 day ago| Platform:

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Skills Required

training sales process orientation networking guest satisfaction customer relationship operations service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Functions as the primary strategic business leader with overall responsibility of operations of Hotels to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals..
Personally drive and support the sales, Marketing and Distribution.
Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
Act as an Accor Ambassador aiming to enhance the company image and market reputation.
Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

YOUR EXPERIENCE AND SKILLS INCLUDE:

Strong process orientation;
Strong Leadership abilities and organizational skills;
Entrepreneurial, thinks out of the box;
Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
Outstanding PR and social integration skills to develop strong customer relations
Able to drive change and look for operational efficiencies/synergies across the network
Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
15 + years industry experience in international brands with minimum 2 years of experience in similar role.
Strong Sales background will be an added advantage
Proven track record in making the hotel operation profitable

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