Work from Office
Full Time
Senior Process Manager – KYC
Pune / Mumbai / Chandigarh| Full-time (FT) | Financial Markets
Shift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NA
Take leadership role independently managing back office operations
Client Management – establish self as a valued partner and work closely to achieve goals defined
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Manage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation and various audits
Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
10+ years of experience in handling team of minimum 20 members and has good experience and knowledge of KYC, AML, Due Diligence.
Should be able to understand, manage and calculate risks.
Should be good with logical and quantitative abilities.
Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law
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eClerx
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