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Senior Process Manager

Senior Process Manager

eClerx

10 - 12 years

8 - 15 Lacs

pune

Posted:4 days ago| Platform:

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Skills Required

innovation data analytics analytical query automation systems customer service channel policies problem solving financial services retail marketing automation sql analytics operations ops process management gcp marketo design communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview;

Lead the effort to design, build and configure applications, acting as the primary point of contact for building blocks for marketing ops and enhancing customer experience across channels.

Roles & Responsibilities:

5-6 years of years of experience in design, implementation and support of Marketing automation systems using Adobe Experience Platform & Adobe RT-CDP tool.
Good understanding of Adobe Launch for tag implementation and Web SDK / App SDK implementation for experience data modelling.
Knowledge of 1st party, database integration into RT-CDP tool.
Knowledge of data schemas & APIs services in platforms GCP, Marketo, AJO etc.
Responsible for gathering data from diverse sources, including websites, mobile apps, customer service interactions, and CRM system
Build Proficient queries in Query Service for data mining Build XDM schemas, classes, data layer for batch and streaming datasets configure Source and Destination connectors build Segments and queries as per defined use cases.
Good knowledge of SQL querying
Work with audience segments & profiling, crafting them based on behavioral insights, transactional data, and operational information.
Build profile identity stitching and applying data governance and security policies in regulated industry like Financial Services.
Work as a core member of AEP/RT CDP Delivery Team and collaborate with Martech, product and marketing team and fellow technologists to design develop and deliver frictionless multi-channel experiences.
Good understanding of solutions within Adobe Experience Cloud and how they integrate with its application solutions i.e. Real Time Customer Data Platform RT CDP, Customer Journey Analytics CJA, Adobe Target and Adobe Journey Optimizer (AJO)
Build solutions leveraging the AI capabilities of AEP using Customer AI
Participate in user story analysis elaboration and design.
Ability to work independently and in a collaborative team environment; innovative, adaptable, self-directed, and team player.
Good analytical and problem-solving skills and attention to the details.
Should have excellent communication skills and be able to interface directly with clients and higher management.
Ability to work in a high-energy, quickly changing, and demanding environment

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Marketing, or related field (preferred).
Certified in Adobe RTCDP –Business Practitioner or Developer

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Senior Process Manager