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Volvo Group
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Service Area Manager - Digital Services & Ops

Service Area Manager - Digital Services & Ops

Volvo Group

4 - 9 years

16 - 18 Lacs

bengaluru

Posted:17 hours ago| Platform:

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Skills Required

service management automation security management agile vulnerability outsourcing it operations information technology service quality monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Mission

The Service Area Manager - IT Operations is accountable for leading and developing a team of service leaders, each responsible for a specific operational domain. This role acts as the primary business-side interface with HCL Tech, ensuring that all domains are managed effectively and that HCL delivers according to contractual commitments, operational excellence standards, and Volvo s strategic objectives. The SAM also ensures strong cross-functional collaboration with BIS and AS organizations, driving process maturity, operational performance, and continual improvement across all IT operations.

Key Responsibilities

-Lead, develop, and coach a team of service leaders, each responsible for a specific operational domain (incident, problem, change, release, monitoring, observability, vulnerability, patching, lifecycle, security).
-Drive HCL Tech s performance and accountability across all operational domains, ensuring adherence to process frameworks (ITIL/ITSM), contract terms, and operational excellence. -Develop and execute the IT operations governance strategy, ensuring alignment with Volvo Group s digital and operational objectives. -Foster a culture of continuous improvement, innovation, and business focus within the team and with HCL Tech. -Oversee supplier relationship management, performance oversight, and operational coordination with HCL Tech, driving value from the partnership and maintaining consistent service quality. -Ensure compliance with contractual, regulatory, and security requirements, supporting audits and quality assessments. -Drive process harmonization, automation, and innovation across all operational domains. -Ensure strong cross-functional collaboration with BIS and AS organizations to deliver seamless end-to-end IT operations. -Represent Volvo in cross-functional governance forums and strategic initiatives with HCL Tech and other partners. -Produce and communicate operational performance dashboards, insights, and reports for governance boards.

Who are you

Required Competencies and Experience

University/Master s Degree or equivalent in a relevant field. Proven experience in leading IT operations or service management teams in a global, multi-suppliercontext. Strong knowledge of ITSM/ITIL processes and frameworks, especially in incident, problem, change,release, monitoring, observability, vulnerability, patching, lifecycle, and security management. Demonstrated ability to lead, develop, and coach diverse, multi-cultural teams and service leaders. Experience in supplier management, outsourcing models, and contract governance, preferably with majorservice integrators such as HCL Tech. Excellent communication, stakeholder management, and presentation skills. Complete proficiency in English.

Leadership Skills

Ability to drive for results and deliver through others. Strong prioritization and problem-solving skills. High integrity, trust, and managerial courage. Business-focused leadership style, with a commitment to fairness and continuous development. Strong cross-functional collaboration and influencing skills.

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Volvo Group

Automotive, Manufacturing

Gothenburg

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Service Area Manager - Digital Services & Ops