1694 Service Quality Jobs - Page 9

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

Job Role & Responsibilities Directs and Monitors all Dealership Management or Supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals. Plans dealership operations for the coming year and submits to the management for approval. Hires, trains and motivates all dealership department managers. Meets with the floor controller/office manager monthly to review departmental forecasts for consistency with the annual forecast. Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance. Monitors the daily operating control (DOC), recommending improved courses of ac...

Recruiter Details Mohaneswara Reddy https://www.linkedin.com/in/mohaneswarareddy Role & responsibilities I. Finalise unique planner and monitor its implementation for planned preventive maintenance & instrument calibrations to achieve effective maintenance and adherence to standards Supervise the PPM/Calibration planner process by giving inputs to Section Heads, collating to prepare a common Unit plan and approve the planner for the Unit Oversee adherence to PPM Schedule by periodic reviews with section heads Monitor Good Engineering Practices are followed during Planned preventive activity, and at all other times, across Unit Understand QA and User feedback on Unit maintenance procedures an...

Position overview: The RFP Specialist will play a crucial role in supporting NetCom Learning s efforts to secure business through high-quality Request for Proposal (RFP) responses in India, UAE, and US markets. This position requires an individual with excellent organizational skills, attention to detail, and the ability to work cross-functionally to manage the RFP response process from end to end. You will collaborate closely with internal stakeholders, including Solution Architects, Sales, Legal, Finance, and Marketing teams, to deliver compelling and compliant proposals that meet the client s requirements and highlight NetCom Learning s offerings.. Key Responsibilities: Content Developmen...

Position overview: The RFP Specialist will play a crucial role in supporting NetCom Learning s efforts to secure business through high-quality Request for Proposal (RFP) responses in India, UAE, and US markets. This position requires an individual with excellent organizational skills, attention to detail, and the ability to work cross-functionally to manage the RFP response process from end to end. You will collaborate closely with internal stakeholders, including Solution Architects, Sales, Legal, Finance, and Marketing teams, to deliver compelling and compliant proposals that meet the client s requirements and highlight NetCom Learning s offerings.. Key Responsibilities: Content Developmen...

Position overview: The RFP Specialist will play a crucial role in supporting NetCom Learning s efforts to secure business through high-quality Request for Proposal (RFP) responses in India, UAE, and US markets. This position requires an individual with excellent organizational skills, attention to detail, and the ability to work cross-functionally to manage the RFP response process from end to end. You will collaborate closely with internal stakeholders, including Solution Architects, Sales, Legal, Finance, and Marketing teams, to deliver compelling and compliant proposals that meet the client s requirements and highlight NetCom Learning s offerings.. Key Responsibilities: Content Developmen...

Role & responsibilities Manage relationships with existing clients to increase wallet share and cross-sell products. Identify new business opportunities through referrals, networking, and market research. Develop and execute sales strategies to achieve targets for Retail Assets, CASA, and Current Account Sales. Collaborate with internal teams to resolve customer issues and improve overall service quality. Analyze market trends and competitor activity to stay ahead in the competitive banking landscape. Preferred candidate profile 1-5 years of experience in Banking Sales or related field (preferably in Emerging Corporates). Strong understanding of Banking Products, Banking Sector, and Retail A...

Managing specified Customer Service processes/teams Facilitate strategic decisions for process Plan, allocate, control processes & resources to ensure quality delivery Implementation of statistical tools for analysis Achieve productivity improvements Annual bonus Provident fund Health insurance Office cab/shuttle

The Sourcing Manager is responsible for all business-related activities that Amdocs performs with its suppliers that are under his / her responsibility in order to optimize costs and savings. All you need is... Key responsibilities Perform all Software procurement and contracting activities including pre-qualification of suppliers, tender management, negotiation, and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). Work closely with all Amdocs units to fully understand their needs from Procurement. Develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guidelines. Develop and maintain...

The Sourcing Manager is responsible for all business-related activities that Amdocs performs with its suppliers that are under his / her responsibility in order to optimize costs and savings. What will your job look like? You will perform all procurement and contracting activities including pre-qualification of suppliers, tender management, negotiation and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). You will work closely with all Amdocs units in order to fully understand their needs from Procurement. You will develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guidelines. You ...

GBS is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting current and future business needs. PEP NRM is a key priority function where transformation, technology, strategy and capabilities enablement are aimed to be the best in class, and to be standardized and deployed globally. The vision is to develop playbook to develop analytic packs with insights across Brand Ladders, Channel PPA, In-Market Pack Price realization, Trade Investment Strategy, Promo ROI and Mix Management. This work will accelerate growth through efficient positioning across price tiers, optimized chann...

OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to...

Job Description In this exciting role, we are seeking a proactive and detail-oriented Field Service Center (FSC) Coordinator. The primary responsibilities include coordinating repair activities, managing schedules, ensuring the timely processing of repair orders and maintaining clear communication between customers, service teams and other internal departments. The role also involves acting as a liaison between the India FSC, logistics and customers, as well as with internal stakeholders such as SCC, CSO, Sales, CPO, manufacturing and the service delivery team to resolve repairs / refurbishment / inquiries. This is an on-site position based at the India Field Service Center in Manesar, India...

APM Terminals Job Title: Business Analyst (3PL Warehouse Operations Support) Location: Narsapura, Kolar (Karnataka) Job Summary: The Business Analyst will serve as a critical liaison between the 3PL warehouse operations teams and business stakeholders. The role focuses on analysing, documenting, and optimizing warehouse and logistics processes to improve operational efficiency and service quality. The ideal candidate will leverage their industry experience and strong analytical and visualization skills to translate complex business needs into actionable data insights and technology solutions. Key Responsibilities: Partner closely with the 3PL warehouse operations teams to understand operatio...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for VIP Servicing by managing Card account ...

FM will be responsible for managing all aspects of the facility management service delivery system at office. In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term projects, operations and maintenance, interface with senior managers in real estate / Facility team and business units, coordination with other key managers within and achieve customer satisfaction. Provide the leadership to the Facility Management team on a client site The single point of Management Control for FM Oversee the operation, staffing, performance and development of ...

Role Overview Transport CoordinatorA Transport Coordinator is responsible for overseeing and managing the transportation operations within an organization. This role involves planning and scheduling transportation routes, coordinating with drivers and carriers, ensuring compliance with safety and regulatory standards, and optimizing logistics processes to ensure timely and cost-effective delivery of goods.Key Responsibilities Route Planning & Scheduling: Develop and implement efficient transportation routes and schedules to ensure timely delivery of goods. Coordination & Communication: Liaise with drivers, warehouse staff, and external carriers to coordinate shipments and resolve any issues ...

Position Summary: In this role, you will serve as the single point of contact for customers. You will manage all aspects of NCR Services delivery to the client, providing analysis and actions to improve customer satisfaction, service fidelity, and profitability. A thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics is essential. You must quickly identify the next steps in the problem-resolution process using ITIL practices and proactively identify actions for continuous improvements. This role can be a stand-alone position or part of a dedicated Customer Support Services Team. Key Areas of Responsibility: Client Governance, Service Delivery: Esta...

Position Summary The Assistant Transport Manager manages comprehensive employee transportation programs for Stripes Bengaluru location, ensuring reliable, safe, and efficient commuting services. This role oversees shuttle operations, manages vendor relationships, and optimizes transportation solutions that enhance the employee experience while supporting sustainability objectives. The position serves as the primary transportation resource, coordinating daily operations while continuously improving service quality and efficiency. Key Responsibilities Manage daily shuttle operations including route planning, scheduling, and capacity management Coordinate with transportation providers to ensure...

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Manages a team, responsible for supporting application and play a crucial roles in ensuring support smooth operations of application Responsibilities Leading ...

Workplace Experience Ambassador What this job involves: Serving on the front lines of customer service The Community Manager/ Experience lead will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience. You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with the client s leadership to drive a purposeful fusion of life and work based on authentic human experiences. Being at the heart of the business Client Engagement Create a fun and impa...

Assistant Facility Manager - Soft Services Location: Siruseri, Chennai About JLL Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. At JLL, we are dedicated to creating rewarding opportunities and amazing spaces where people can achieve their ambitions. Role Overview We are seeking a dynamic and experienced Assistant Facility Manager specializing in soft services to join our team in Chennai. The successful candidate will be responsible for managing soft services operations across a large-scale facility spanning 16 lakh sq ft (1.6 million sq ft). This role requires strong operational expertise and leadership to ensure...

Position Summary The Workplace Coordinator ensures an exceptional workplace experience by managing all soft services, events, and concierge offerings for Stripe s offices in Bengaluru. This role oversees day-to-day service delivery covering cleaning, pest control, pantry operations, and reception while fostering user engagement, supporting events, and ensuring vendor excellence. The Workplace Coordinator acts as a frontline ambassador, providing a welcoming environment and ensuring operational efficiency across all workplace touchpoints. Key Responsibilities Soft Services & Facilities Manage all soft services including cleaning, pest control, waste management, pantry and breakroom upkeep, an...

We are seeking a dedicated Overseas Coordinator with strong knowledge of Air & Ocean Freight, Pricing, and Operations. The ideal candidate will act as a bridge between overseas agents, customers, carriers, and internal teams, ensuring smooth coordination, competitive pricing, and timely shipment execution. Apply for this Positon Key Responsibilities Act as a primary point of contact for overseas agents, partners, and internal teams for both Air and Ocean shipments. Coordinate end-to-end Air & Ocean freight operations (Export & Import), including booking, documentation, and shipment follow-up. Prepare, verify, and manage timely submission of shipping documents (MAWB, HAWB, MBL, HBL, Invoice, ...

Job Title: Team Lead Healthcare MSP Recruitment Location: On-site Experience: 5+ Years Job Description: We are seeking a dynamic and experienced Team Lead Healthcare MSP Recruitment to join our growing team. The ideal candidate will have strong expertise in healthcare staffing and MSP recruitment, along with proven leadership skills to manage teams and deliver excellence in talent acquisition. This role requires a results-driven professional who can effectively oversee recruitment processes, build strong relationships, and ensure high-quality service delivery. Key Responsibilities: Lead and manage a recruitment team to ensure seamless delivery of MSP hiring requirements. Build and maintain s...