1042 Service Quality Jobs - Page 9

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets,a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Client ManagementDevelops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices.Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Performance ManagementOversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility.Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices. What are we looking for S AND PROFICIENCY EXPECTATIONSBelow are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries. Competency NameProficiency Level (Refer Defn. below)Budgeting and ForecastingProficient (P2)Client Relationship DevelopmentExpert (P4)Workforce ManagementAdvanced (P3)Cost ManagementProficient (P2)Effective CommunicationsAdvanced (P3)Metrics & ReportingAdvanced (P3)Operational ExcellenceAdvanced (P3)Operations ManagementAdvanced (P3)Problem-Solving & Escalation ManagementExpert (P4)Process ImprovementAdvanced (P3)Project ManagementProficient (P2)Real Time Call ManagementAdvanced (P3)Resource ManagementAdvanced (P3)Service Quality ManagementAdvanced (P3)Team ManagementAdvanced (P3)NegotiationProficient (P2)Stakeholder ManagementExpert (P4)Executive PresenceProficient (P2)Able and willing to work U.S. time and as needed (i.e., night shift)Employee must be able and willing to travel to and work from locations determined at the discretion of project leadershipAdditional tasks not indicated may be assigned by immediate supervisor / leadershipCyclical work shift including work hours at nightClient location holidays are observed instead of local country holidays Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Product Support Tech Rep, you will consult & coordinate on Product Problem Management within an assigned territory / industry / product line. Represent Caterpillar to minimize the commercial impact of Customer complaints related to products, applications, and maintenance requirements. You will monitor overall performance of product, coordinate to ensure product is performing to expectation of customer and meeting goals. Job Duties/Responsibilities may include, but are not limited to Responsible for monitoring overall performance of Cat products and meet needs of Customer / Dealer. Identify product problems, coordinate with dealer / customer / Product Groups to investigate the cause of failure and establish priority for resolution. Define product problems in terms of reported / observed symptoms, research available data, define application and conditions encountered, work with dealers and technical team to identify potential root cause and further information needed for solution. Respond to Dealers / Customers / Product Group / Commercial team / Site Performance Manager (SPM) regarding product problems. Monitor fleets Key Performance Indicators, analyze and look for improvement opportunities. Conduct Dealer / Customer site visit to provide technical assistance on field problems and follow up for improvement. Conduct product problem management meeting with Dealer / Customer and respective product group. Provide input to product support operations team for improvements in process and achieve higher service quality. Co-ordinate with SPM for driving Mining Equipment Management for total solution to customer and meet Total Cost of Ownership goals. Working with Sales Rep, Parts team, SPM to develop total customer solution that support Site performance, and sales & marketing efforts. Qualifications - Required College or University Degree in Mechanical, Electrical or Mining Machinery Engineering. 7 to 8 years field experience. Strong communication, interpersonal and coordination skills. Desired Qualifications Field experiences working on Mining machineries. Skill Descriptors Customer FocusKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations. Service ExcellenceKnowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. ConsultingKnowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Level Working Knowledge Explains the requirements, deliverables, costs, and criticalities of the assignment. Participates in developing consulting opportunities or assignments. Uses formal and informal means to keep client informed on progress and issues. Carries out the agreed-upon consulting assignment in a professional manner. Documents client's objectives and project scope. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Relationship ManagementKnowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Basic Understanding Identifies project management tools and requirements within own function. Describes the key objectives, phases and deliverables of a current project. Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Relocation is available for this position. Posting Dates: July 8, 2025 - July 17, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Assistant Branch manager is responsible for overall customer satisfaction and the operational efficiency of branch. Required Candidate profile An excellent organizational ability and skills to multitask with strong business acumen. A Strong communication and interpersonal skills. An ability of strong stakeholder management.

Experience: - Experience in Hardware system design (preferably medical device), qualification and verification. Able to create 3D models and 2D drawings of system components in NX or similar CAD/CAM software. Able to assess the Risk, Usability, Safety and Electromagnetic Compatibility (EMC) of any change requirements. Develop test protocols and perform prototype testing. Design and produce fixtures for machining (sheet, metal, plastic etc) and assembly. Experience in customer complaint troubleshooting and analysis. Knowledge in engineering change request management and experience with different PLM tools (Teamcenter, SAP etc). Experience in Product Life cycle management and awareness on FDA and EU regulations. Cross-functional collaboration experience with Manufacturing, Sales & Marketing, Service, Quality and Regulations is an advantage. Qualification: - Engineering or equivalent degree in Mechanical field. (Diploma / Post Diploma candidates can be considered with matching job experience) Minimum 5 years of experience in Product Design and Development

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! What Youll Do: What Were Looking For: Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quality Services, you will perform manual test execution of documented task instructions, produce accurate test results meeting daily targets, and adhere to defined processes. Gain understanding of the application test procedures and how to use applicable software and tools. Execute test instructions and report test results accurately and promptly. Report any deviations observed. Understand any changes in test instructions related to their assigned work. Follow defined processes to perform assigned work. Bachelors degree Knowledge of QA methodology and tools Experience with testing consumer devices

Skills Required - Strong executive presence, relationship management and development skills. Ability to work in a fast paced, demanding, deadline-driven environment. Excellent stakeholder and people management skills. Good thinker with ability to understand concepts and with relevant industry experience. Effective networker with ability to understand client needs. Excellent negotiator, sales focused, target oriented, effective communicator and analytical bent of mind. Strategic thinker with ability to understand concepts. What are we looking at ? Strong experience in consultative sales . Solid Account management, Networking & relationship building skills . Role & Responsibilities - Lead and drive the business development and sales activity on focused target accounts creating relationships and originating new opportunities. Preparing account, strategy and execution plans. Refresh the account strategy based on market changes and white space analysis for the firm. Spend 80% of time engaged in sales and market facing activities. Map the decision-making cycle for each opportunity. Assist with proposal development, focusing on the KPMG value proposition, key differentiators, and win themes. Managing portfolios of enterprise accounts. Own the preparation and presentation of comprehensive proposals aimed at pursuing new opportunities with existing clients. Analyze various reports to assess business health including pipeline coverage, forecast and achievement vs. pipeline and booking goals. Coordinate relationship building activities with appropriate partners, engagement managers, subject-matter professionals, and other KPMG personnel on the engagement team(s) in an effort to help ensure they are well advised on important matters. Engage in Account Management including Account planning, Client procurement, Meeting follow-up, Pipeline development, Opportunity pursuit, Contract negotiation, Risk management, Proposal and Statement of Work (SOW) development, and Revenue attainment. Discussion between client leadership and KPMG leadership team to identify their future plans and key areas of collaboration. Develop collaborative relationships with lead partners and their teams and communicate priority solutions and relevant positioning strategies for their clients. Monitor performance of sales enablement and execution through pipeline accuracy, pattern identification and promotion of key wins to increase conversion rates Conducting win/loss debriefs across the Region and Assessment of Service Quality (ASQ)/Expectations of Service Quality (ESQ) discussions .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Functional Knowledge Has basic skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Receives, processes, and ensures document classification are completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . . You may also click here to access Conduents ADAAA Accommodation Policy .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. A college or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills while on the job. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve standard problems. Requires moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized practices and procedures to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Partners with 1 client depending on scale and scope. Serves as liaison between end-users and product development teams. Works closely with end-users to analyze, define, model, and document project requirements and communicates to development teams. Analyzes requirements and defines technology solutions. Leverages a blend of proven domain knowledge system understanding to define a go-to approach for system construction. Mentors a small team of business analysts for a client portfolio. Produces detailed component specifications and translates these into detailed designs for implementation. Partners with the development team to identify solutions. Ensures designs follow regulatory requirements. Works without supervision with extensive latitude for decision making. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . . You may also click here to access Conduents ADAAA Accommodation Policy .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency in a range of processes or procedures through job-related training and experience. Completes a variety of atypical assignments. Works within defined processes and procedures to find the appropriate approach for new assignments. Acts as an informal resource for colleagues with less experience. Completes work with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Uses discretion to modify work practices and processes to improve efficiency and achieve results. Leadership May provide informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills Clearly and effectively exchanges information and ideas. Responsibility Statements Completes more complex validations, application of logical and analytical skills. Makes choices on finalizing, approving, or rejecting documents/cases. Follows up on inquiries to update additional data requirements. Acts as Subject Matter Expert. Mentors new hires and provides training support. Performs complex tasks according to client guidelines. Identifies adverse events and reports to the client. Completes work with limited supervision. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . . You may also click here to access Conduents ADAAA Accommodation Policy .

About Rentokil PCI About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planni

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations & Summary A career within Service Governance ensures that IT services are delivered effectively and efficiently, adhering to established policies and standards. As a Disaster Recovery Engineer, you will support the owners of technology to understand the resilience of business technology. Facilitate and assist in the development, testing, and validation of disaster recovery plans. Drive collaboration across various teams to ensure disaster recovery procedures are integrated and effective. Contribute to documentation related to disaster recovery processes. Participate in disaster recovery drills and realtime recovery efforts. Support the identification of critical systems and processes. Monitor and report on the effectiveness of disaster recovery plans Mandatory skill sets Excellent understanding of disaster recovery principles and best practices. Experience with backup and recovery tools and technologies. Experience using disaster recovery tools and technologies. Demonstrated experience with IT infrastructure, including servers, networks, and storage systems. Experience in disaster recovery planning and execution Preferred skill sets Certifications such as Certified Business Continuity Professional (CBCP) or Disaster Recovery Certified Specialist (DRCS). Ability to successfully collaborate across several teams to drive results. Strong analytical and troubleshooting skills. Proactive, resilient, and adaptable. Keep abreast with industry trends Years of experience required 7+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Master Degree, Bachelor Degree Degrees/Field of Study preferred Required Skills Backup and Disaster Recovery (BDR), Backup and Recovery (Software), Disaster Recovery (DR) Business Continuity Planning (BCP), Disaster Recovery Business Continuity Travel Requirements Government Clearance Required?

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations & Summary A career within Information Technology as a Support Technician in Power BI and SQL involves providing firstline technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting, resolving technical problems, and enhancing business intelligence processes.. Create interactive dashboards and reports, perform data analysis and visualization. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Analyze data from various sources to identify trends, patterns, and insights to improve business decisions. Regularly update and optimize existing reports and dashboards to ensure performance, scalability, and relevance to business goals. Troubleshoot and resolve issues related to data integration, performance, and report accessibility. Perform Data extraction, transformation, and loading (ETL) processes. Create and maintain documentation for data models, algorithms, and parameters used in Power BI solutions. Collaborate with other developers, analysts, and stakeholders for successful implementation and maintenance of Power BI solutions. Stay uptodate with the latest Power BI features, updates, and best practices. Respond to and manage support tickets and customer queries in a timely and professional manner. Maintain a knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation and FAQs. Provide guidance to users on how to effectively use the application. Monitor app performance and report any issues Mandatory skill sets Strong knowledge and working experience with Power BI connecting to various data sources, including SQL Server databases. Strong proficiency in SQL with experience in querying and managing large datasets. Understanding of cloud services and platformasaservice (PaaS) offerings. Familiarity with ticketing systems and support tools Preferred skill sets Microsoft Certified Power BI Data Analyst Associate. ITIL v4 foundation certification Years of experience required 4+ Years of exp Education qualification Degree in Information Technology Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Power BI, Structured Query Language (SQL) Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more} Travel Requirements Government Clearance Required?

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations & Summary A career within Information Technology as an Aura Application Support Specialist involves providing technical support and maintenance for applications developed using the Aura framework. The role ensures system performance and reliability while collaborating with development teams. Serve as the primary point of contact for troubleshooting and resolving issues related to Aurabased applications. Diagnose and resolve application errors, performance issues, and userreported problems. Monitor the performance and health of Aura applications to identify and address potential issues. Provide training and guidance to users and other support team members on Aura application features. Collaborate with development teams to address recurring issues and improve application functionality. Communicate effectively with stakeholders regarding issue status, resolutions, and application updates Mandatory skill sets Serve as a primary point of contact for issues. Understanding of cloud services and platformasaservice (PaaS) offerings. Troubleshoot and resolve technical issues related to automation workflows and integrations. Preferred skill sets Familiarity with ticketing systems and support tools Years of experience required 4+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Required Skills Aura Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more} Travel Requirements Government Clearance Required?

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience. : .

flexi-barista Now Brewing - Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection. Job Summary and Mission This position contributes to Tata Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Tata Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service & meet sales targets Demonstrates the Just say Yes behavior by taking care of customer needs Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Recognizes and reinforces individual and team accomplishments by using existing organizational methods Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager P a g e 2 Follows Tata Starbucks operational policies and procedures Maintains a clean and organized workspace so that partners can locate resources and product as needed Follows health, safety and sanitation guidelines for all products Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required Summary of Experience At least 6 months of previous experience required Minimum education qualification - 12th/Diploma+ Basic Qualifications Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation. Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication. Meets required dress code. Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to work as part of a team Ability to build relationships Competencies Winning with integrity Working together Achieving results Helping others succeed Living our mission and values Making every customer feel special Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today

Job Title Executive - TCL Operations Function Operations Reporting to Manager - TCL Operations 1. Purpose Support all activities relating to operations of Temperature Control Logistics (TCL) shipments across the organization 2. Key Responsibilities Responsibilities Operational Support in Formulation and driving the strategy for Temperature Control Logistics (TCL) operations across the organization Monitor and control all TCL packaging and storing related costs Support in designing and developing the policies, procedures and Standard Operating Procedures (SOPs) for TCL operations Support the planning, monitoring and controlling of all aspects of TCL shipments, to deliver customized solutions and improvements in service and cost performance Responsible for management of day to day operations of TCL shipments, across all locations as per SOPs Monitor the customer requirements for TCL to ensure, they are completed and delivered on time and within the correct temperature range Drive appropriate handling of TCL shipments as per customer specifications (temperature) through measures including use of appropriate packaging, monitoring of package temperatures, sending pre-alerts to locations for TCL shipments, etc. Oversee coordination with customers, regional sales teams, regional operations teams and any other relevant department to ensure delivery as per customer requirements Responsible for maintenance of all packaging inventory as per SOPs Drive appropriate handling and maintenance of freezers/ cold rooms and all TCL inventory and equipments including gel packs, temperature loggers, etc. Play an active role in the identification and empanelment of vendors for supply of dry ice as per organization requirements Play an active role in the development and sourcing of packaging solutions for TCL shipments and liaison with vendors (including international vendors) for the same Support in conduction of regular trainings of TCL operations staff on aspects related to preservation, handling, storing, and maintenance of TCL shipments Monitor the overall service quality of TCL operations and take necessary corrective action (as required) in coordination with the relevant departments 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Optimization of operating costs % reduction in overall Operating Costs (i.e. OCPK, OCPM) for TCL shipments 2. Reach Enhancement Number of new Pin Codes added for TCL Shipments 3. Drive overall operational performance for TCL shipments Overall service quality for TCL Shipments in terms of Net Service Levels (NSLs) Achievement of target NPS Scores for TCL Shipments % shipments rejected by customer on account of incorrect temperature during transit (data obtained from time loggers) 4. Ensure setup of effective operations processes and policies for TCL product Design and implement processes and SOPs for TCL as per plan Support in new product development for TCL( from an operational point of view) 5. Drive Employee Capability Building for Operations Design of operations training programmes for TCL operations teams as per timelines Conduct/ delivery of TCL operations training programs as per plan % coverage of TCL operations staff (as per plan) in terms of TCL training programmes Save Job Executive - TCL Operations Close the popup

flexi-barista Now Brewing - Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection. Job Summary and Mission This position contributes to Tata Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Tata Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service & meet sales targets Demonstrates the Just say Yes behavior by taking care of customer needs Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Recognizes and reinforces individual and team accomplishments by using existing organizational methods Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager P a g e 2 Follows Tata Starbucks operational policies and procedures Maintains a clean and organized workspace so that partners can locate resources and product as needed Follows health, safety and sanitation guidelines for all products Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required Summary of Experience At least 6 months of previous experience required Minimum education qualification - 12th/Diploma+ Basic Qualifications Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation. Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication. Meets required dress code. Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to work as part of a team Ability to build relationships Competencies Winning with integrity Working together Achieving results Helping others succeed Living our mission and values Making every customer feel special Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Job Summary: We are looking for a skilled Mud Chiller/Electrical Technician to join our Field Services team. In this role, you will be responsible for the operation, maintenance, installation, and commissioning of NOV Mud Chiller and Fluid Control equipment at the wellsite. You will play a key role in delivering high service quality, ensuring equipment reliability, and upholding safety standards, while acting as a direct interface with our customers. Primary Responsibilities Fully Accountable for the performance of all NOV Mud chiller/Fluid Control rental equipment on location. Perform and ensure the proper installation of the Mud chiller/Fluid control and related equipment at the wellsite Conduct all pre-operational tests to confirm that all equipment functions according to NOV standards. Perform Operations in a manner that assists the organization in meeting NOV safety, operational, and sales goals. Manage Inventory of equipment, spares, tools and all other NOV supplied items on the location and coordinate this inventory with local manager or supervisor. Ensure service quality is continually enhanced. Set a high standard in Safety, Operations, Maintenance and repair, and efficient use of resources to ensure that the customer is satisfied with the value that our equipment and people bring to their operation. Maintain the equipment, work area and always living quarters in clean and orderly condition, in line with NOV or customer standards. Diagnoses and repairs complex Mud chiller/Fluid Control equipment and associated control systems malfunctions that are used in NOV mud chillers systems. Manage assigned tasks to ensure timely completion and meet customer satisfaction expectations. Report s problems or changes to management immediately. Adheres to all NOV and its customer safety standards. Provides safety awareness on worksites. Compiles job documentation, such as certificate of completion, customer training forms, training certificates and punch lists Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in companys product lines. Completes certifications as required by the company. Perform additional duties related to the commissioning and servicing of building controls and facilities management systems as assigned. Communicate with the area supervisor and document any equipment or part losses or damage during every move. Complete both operational and safety checklists as required by the operations department and/or customer. Maintain and submit daily operation activity reports for each location to the area supervisor. Follow the safety and environmental protection policies established by the company and its customers. Consistently wear the appropriate Personal Protective Equipment for each activity throughout all operations as per NOV or its customer. Request to the Local Manager/Supervisor for the required consumables and parts (as per the inventory list at the wellsite) needed for daily operations of the Solids Control and Auxiliary equipment, following the established Materials Request Procedure. Assist in the correct loading and securing of all equipment and parts, ensuring compliance with the transfer procedures when moving items from base to base, base to well, or well to well. Complete operational and safety checklists as required by the operations department and/or its customers. Manage and maintain the control, follow-up, and orderly filing of QMS and/or project documentation. Job Requirement : Education: Diploma or Degree in Instrumentation, Electrical Engineering, or related field (preferred). Experience: Minimum 5 years working with industrial chillers; prior experience with York/JCI systems is a strong advantage. Proven ability to troubleshoot, repair, and maintain complex HVAC or chiller systems. Strong interpersonal skills with the ability to communicate effectively with technical and non-technical stakeholders. Proficiency with PC-based software and chiller programming tools. Oilfield experience is highly desirable. Proficient in spoken and written English. Physically fit and capable of working in both offshore and onshore environment. Additional Expectations Maintain high standards of quality assurance in all field activities. Participate in ongoing training and certification programs as required. Demonstrate commitment to Health, Safety, and Environmental (HSE) standards. Ensure timely and accurate reporting of incidents , and actively contribute to root cause analysis and corrective actions.

Join our Ocean Freight Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate Ocean Freight (OFR) Job Grade N Job Location: Chennai Are you dynamic and results-oriented with a passion for logisticsJoin our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree. A degree in logistics, industrial engineering, management will be an advantage 0 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate- OFR Close the popup

Join us at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate Job Grade: N Job Location: DGFF GSC Vikhroli, Mumbai Are you dynamic and results-oriented with a passion for logisticsJoin our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the operation service lines, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing entries such as registration and invoice declaration, managing invoice and costing, handling data validation and enrichment, and offering global customer support. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree (any) 0 3 years of job experience from BPO or logistics domain Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate Close the popup

Job Description Summary Join GE Digital as a Technical Delivery Manager where youll provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. Youll lead a team of GE Project Software Engineers Partners and Contracted Technical SME from Partners and Contractors assigned to the Project Team developing project delivery strategy and delivering solutions against the scoped requirements to a high level of quality as per the Contract and Schedule. As a knowledge leader on our EMS/DMS/MMS or Asset Management systems youll have the unique opportunity to contribute and shape the future of our global team. Job Description Role Summary Responsibilities will include Lead a team to deliver the ADMS/AEMS/WAMS projects Youll own the End-to-End responsibility on the Software Delivery technical element of projects to meet the contracted requirements timeline and quality commitments. Own the Solution ensuing that any non-Product requirements are reviewed Collaborate with the Project Manager in relation to the Project Scope ensuring that the deliverables are in accordance with the Scope of Work Lead the Partners and any Services Engineers assigned to the Project assigning Work Packages and ensuring the reviews on technical landscape Ensure development and documentation are fit for purpose. Responsible for generating the activities as per the agreed project RACI matrix. Responsible for the documentation of requirements schedule and WBS for any Change Requests within the Project Confirm the completion of deliverables against milestones and stage reviews. Responsible for the Environment Strategy for the Project and Support Teams ensuring that these are created built and fully accessible whilst providing support to the Customer on their needs. Attend the Project Internal and Customer Meetings as well as hold regular Technical Internal and External Meetings and daily Stand-Up meetings (AGILE Scrum) with the team The Delivery Manager is to attend the Scheduled Project Review Meetings supporting the Project Manager Responsible for any technical workshops held with the Customer during Design stage and generating the documentation and attending document reviews Own the Delivery Model and Tools (e. g. JIRA Confluence) Review activities against the WBS and inform the stake holders of any delays or risks Collaborate with the Project Manager in relation to the Project Scope ensuring that the deliverables are in accordance with the Scope of Work Responsible for the documentation of requirements schedule and WBS for any Change Requests within the Project Confirm the completion of deliverables against milestones and stage reviews. Leadership: Has the ability to lead a team of 6-8 people with motivation and high energy level Ability to take ownership of projects and deliver while mentoring and helping team. Excellent stakeholder management and ability to deal with multiple functions/ projects in parallel. Prepare work breakdown structure work instructions estimation tools by working with subject matter experts and prepare a solution package. Acts as a go-to person for subordinates both in terms of solution expertise but also in terms of performance management and professional development. Proactively engages with cross-functional teams to resolve issues and design solutions. Qualifications / Requirements: Engineering Graduate from an accredited university (B. E. /B. Tech/ Engg. Degree) 8+ years of experience in TD Domain and implementation services Strong analytical skills. Strong written and interpersonal communication skills. Ability to make formal and informal presentation. Prior experience of Product management for software solution offerings would be highly desirable. Desired Characteristics: Committed to maintaining the highest standards of service quality in all aspects of project delivery Demonstrated ability to manage multiple projects simultaneously Strong organizational analytical and problem-solving abilities Familiar with contract terms Experience working with global teams / partners Strong oral and written communications skills Strong interpersonal and leadership skills Additional Information Relocation Assistance Provided: Yes