1694 Service Quality Jobs - Page 11

required well experience male service delivery manager from the industrial electrical and electronics appliances industry / industrial machineries who handling both the customer and principles and team of engineers. strong communication must Perks and benefits Mobile allowance, incentives, conveyance, GPAGMC

required well experience male service delivery manager from the industrial electrical and electronics appliances industry / industrial machineries who handling both the customer and principles and team of engineers. strong communication must Perks and benefits Mobile allowance, incentives, conveyance, GPAGMC

Job Title General Manager – Operations Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) - Retailers – Business Development/ Sales Head, Store Managers - Outsourced Agencies - Local municipal authorities/ government and other regulatory bodies Minimum Qualification (i.e education, training etc.) - Graduate, MBA Minimum Experience - 15+years of retail industry experience in Operations Special Skills/Attributes (required for performing the job effectively) - Sound Knowledge of Mall Management practices - Principles of building and maintaining retailer / customer relationship - Knowledge of b...

Gathering and understanding customer requirements/SLA s and communicating to Ratings Services owners in a regular interval. Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control Addressing escalations and improving the services through strategic initiatives Reviewing, planning, and communicating projects/services that may impact delivery of services to end users When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks Providing periodic major incident metrics reports to the stakeholders Experience in effective stakeholder management, dealing with ...

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and le...

Role: Customer Excellence Manager Job Overview: The Customer Excellence Manager is responsible for driving customer satisfaction, loyalty, and retention by optimizing customer experiences across touchpoints. This role focuses on delivering superior service quality, implementing best practices, and fostering a customer-centric culture within the organization. Key Responsibilities: Create a customer Survey - speak to all our key customers and understand from them issues that they face Create a Supplier Survey - speak to all medical representative managers understand issues from them and formulate a process to improve the same Internal Survey- create a survey for branch to HO for better interna...

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and le...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Promoti...

Our Company We re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world s potential. We re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what s now to what s next. We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don t expect you to fit every requirement your life experience, character, perspective, and passion for achieving g...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Promoti...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, ...

Job Title: Associate Location: Andheri, Mumbai Department: [Category / Operations / Supply / Growth / Customer Experience] Reporting to: Dy-Manager / AGM About BelleVie BelleVie is a fast-growing, tech-enabled home services platform dedicated to delivering premium services in residential communities. From professional cleaning to the Women Salon category, we connect customers with skilled, trained, and verified service professionals ensuring quality, trust, and convenience at every step. We are looking for ambitious and driven individuals to join our team and help shape the future of home services. Role Summary As an Associate at BelleVie, you will be responsible for executing day-to-day cat...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Senior Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! ...

Your Responsibilities: Lead the review of journal entries, balance sheet reconciliations, and other processes performed by the RTR team to ensure these tasks are being done correctly, with proper support and per policy if applicable. Develop a process to continually audit these processes to ensure adherence to ADM standards on these tasks. Create comprehensive work instructions, and DTPs to document business processes accurately. Identify opportunities to standardize and automate highly repetitive tasks based on business priorities. This resource must have a proactive approach to problem solving and working with cross functional team members in finance and other functions such as Divisions, ...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! By guidi...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant wit...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...