3005 Service Quality Jobs - Page 11

Problem Manager Position Summary As the Problem Manager, you will oversee all aspects of the Problem Management process, from analysis of problems, coordination with service owners to improve operations, managing and resolving recurring issues to prevent them from affecting IT services and business operations. The Problem Manager will be responsible for working closely with IT teams to ensure changes are properly documented, planned, and implemented. This role requires Problem Management knowledge, creating project plans, developing processes, coordinating, and driving execution, and communicating to senior leaders on status, risks, and process/communication changes. Cross-team coordination,...

We are looking for a highly motivated and experienced Business Development Executive to join our team in Mumbai. The ideal candidate will have 2-4 years of experience in sales, marketing, or business development. Roles and Responsibility Develop and execute new business strategies to achieve revenue targets. Manage existing client relationships and identify opportunities for growth. Prepare and present monthly and quarterly business reports to senior management. Collaborate with cross-functional teams to drive business development initiatives. Identify and pursue new business opportunities through networking and market research. Build and maintain strong relationships with clients and stakeh...

Identify and onboard new clients, sellers, and business partners for the e-commerce platform. Develop strong customer relationships and manage end-to-end sales cycles to achieve business targets. Coordinate with marketing and operations teams to ensure effective product listings and customer experience. Analyze market trends and competitor activities to propose growth strategies for business expansion. **Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.**

We are looking for a skilled Hospitality Manager to join our team in Ahmedabad. The ideal candidate will have 3-4 years of experience in hospitality and hotel management, with excellent communication skills and the ability to provide top-notch service to our guests. Roles and Responsibility Manage guest handling, including welcoming visitors, clients, and vendors, and ensuring their comfort during their visit. Coordinate meeting room management, arranging rooms, seating, cleanliness, and required equipment. Provide refreshments and ensure the comfort of guests during meetings and events. Maintain housekeeping coordination, monitoring staff and service quality, and ensuring cleanliness and hy...

We are looking for a highly motivated and experienced Business Development/Sales Executive to join our team in Jalandhar. The ideal candidate will have 2-5 years of experience in sales and business development, with a strong background in channel sales and project sales. Roles and Responsibility Identifies business opportunities by researching and analyzing sales options and evaluating prospects' positions in the industry. Establishes contact and develops relationships with prospects to sell products and recommend solutions. Maintains client relationships by providing support, information, and guidance, and researching and recommending new opportunities. Stays current on industry trends, mar...

We are looking for a highly motivated and results-driven Sales Executive to join our team in Bangalore. The ideal candidate should have 0-1 year of experience as a Sales Executive. Roles and Responsibility Identifies business opportunities by identifying prospects and developing relationships with them. Recommends solutions to clients and establishes contact with new prospects through outbound calls on collected data. Maintains quality service by establishing and enforcing organizational standards. Follows up on older leads and works on new leads daily. Closes sales deals and generates revenue for the organization. Utilizes excellent communication skills to effectively communicate with clien...

We are looking for a highly skilled and experienced Regional Sales Manager to join our team in Chandigarh. The ideal candidate will have 5-7 years of experience in the electrical industry, with a strong background in sales and a proven track record of success. Roles and Responsibility Identifies business opportunities by researching and analyzing sales options. Establishes contact and develops relationships with prospects to sell products. Recommends solutions to clients and maintains relationships with them. Evaluates client needs and provides support, information, and guidance. Researches and recommends new opportunities and profit and service improvements. Collects, analyzes, and summariz...

We are looking for a highly motivated and experienced sales professional to join our team as a Sr. Sales/Marketing Executive in Punjab, Haryana, and Rajasthan. The ideal candidate will have 3 to 5 years of experience in sales and marketing. Roles and Responsibility Builds business by identifying and selling prospects and maintaining client relationships. Sells products by establishing contact and developing relationships with prospects and recommending solutions. Maintains client relationships by providing support, information, and guidance, researching and recommending new opportunities, and suggesting profit and service improvements. Identifies product improvements or new products by stayi...

Key Responsibility Areas (not specific to): Role Summary The Quality Lead ensures consistent service quality, safety, compliance, documentation accuracy, and resident experience across all Epoch Elder Care homes. The role drives audits, SOP implementation, incident reduction, and continuous improvement across departments. Roles and Responsibilities Conduct daily/weekly/monthly quality audits across Caregiving, Nursing (non-clinical audit), F&B, Housekeeping, Activities, Facility, and Admin. Ensure strict SOP adherence and support teams in closing gaps. Monitor documentation accuracy (checklists, logs, MAR, CareFlick entries, incident reports). Ensure safety compliance, fire readiness, hygien...

Role Overview You will lead the CX, quality, and process excellence function for CREW Concierge. Your mission is to build and maintain best in class customer experience, drive consistent service delivery, build central governance and quality control, and shape the horizontal CX strategy for the vertical. You ll own training, quality assurance, process design/improvement, and ensure that every customer interaction meets high standards of consistency, reliability and delight. Key Responsibilities Process Design & Optimization: Define, document and continually refine all CX and operations workflows, SOPs powered with AI & Tech, governance frameworks from request intake to fulfillment to post se...

Job Purpose To coordinate and manage end-to-end operational processes, client relationships, and business development strategies in the waste management domain. The role aims to ensure operational excellence, client satisfaction, and business growth by implementing standardized systems, fostering engagement, and identifying expansion opportunities. Job Responsibilities A. Operational Execution & Process Management Enable the operations team to execute client requirements efficiently. Develop project-specific Standard Operating Procedures (SOPs) and train the project team on their implementation. Ensure extreme attention to detail in following operational processes. Monitor standard operation...

Who We Are Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners. About the Role We are looking for an experienced Operations Manager to support and elevate the day-to-day operations of our Gurgaon office. As a key member of our global Operations team, you will ensure our India location runs smoothly, efficiently, and...

Job Requirements About the Role The Territory Manager Credit Cards is responsible for scaling up the business for Credit Card lending within a designated area by delivering banking solutions to customers in a cost-efficient and technology-driven manner. The role involves close collaboration with the Retail team including Product Head, Operations, Sales, IT, Credit, and BIU. The Territory Manager ensures a seamless and fulfilling customer experience, positioning IDFC First as the primary bank for all banking needs. Key Responsibilities Primary Responsibilities Acquire Credit Card customers in the identified segment and generate references from the specified catchment area. Grow the AUM base f...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Job Su...

The Order Entry Specialist will be responsible for processing and managing customer orders, ensuring accuracy, timeliness, and customer satisfaction. The ideal candidate should have strong organizational skills, excellent communication abilities, and a commitment to delivering high-quality service to our customers. 1- Candidate should have excellent verbal & written communication skills. 2- Basic Computer Knowledge and Knowledge of MS Excel. 3- Should have experience in using Oracle and CRM (Not applicable for freshers). 3- Should be comfortable working in night shift (US Shift). 4- Should not have issues working from office, No WFH. 5- Graduates preferred. 1- Process incoming customer order...

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potent...

Our 30 years journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potent...

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.. Personally drive and support the sales, Marketing and Distribution. Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business n...

About the job Telesales Executive | CFDs Industry | India ket Job Overview: We are looking for a focused and driven Telesales Executive to engage potential clients, re-activate dormant leads, and support the growth of our business through proactive outreach. The ideal candi is a confident communicator with a strong sales mindset, capable of converting leads into active clients and delivering a high-quality customer experience. What you will do: Conduct proactive outreach via phone calls and messaging platforms to convert leads and re-engage inactive clients. Deliver personalized support and tailored solutions to enhance the client experience. Guide clients through the onboarding and funding ...

Role Purpose Responsible for VIP Servicing by managing Card account of VIP, Execution/resolution of VIP Cases on utmost Priority, RM based Preemptive exceptional base priority services. Role Accountability Ensure Wing-to-Wing Resolutions of all VIP cases with utmost accuracy and delivering best in class service Manage VIP Preemptive Servicing through effective Onboarding/Card & Statement delivery, Real Time automated transaction Decline curing (RADAR), Payments & Charges, Collection receivables/KYC renewal fulfilment as per RBI guidelines, Reinstatement/Activation of Card Account, monitoring of SR, End to End mapping of services Adhere to productivity, reactive and proactive TAT, quality sta...

Purpose/Objective The Engineer – Inspection & Expediting will play a critical role in ensuring the quality and timely delivery of bought-out items and materials from suppliers in China. This role is pivotal in maintaining the operational excellence of AIIL Ports & Logistics BU by ensuring compliance with quality standards, expediting processes, and supporting the seamless execution of projects. The role aligns with Adani Ports and Logistics' commitment to operational efficiency, quality assurance, and timely project delivery. Key Responsibilities of Role - Coordinate and execute timely and effective inspections, quality documentation reviews, and surveillance inspections at supplier location...

Sterilizing Services Unit has a commitment in delivering excellent quality service and engendering towards best practices. Job Responsibilities: To receivesort and check soiled / contaminated instrumentscontainerstreatment trays and other supplies and equipment that have been used in the operation theaterICUwardsemergency (casualty) room and Catheterization Labarotory and prioritize disinfection and sterilization depending on emergency requisitions. To carry out preliminary check of suppliesi.e. check the functionality of reusable items that need to be sterilized. To inspect and replace missing or damaged equipmentmake minor repairs on themmaintain inventory of supplies to include documentin...

The Role: Primarily provide third level IT support for the assigned clients. Responsible for proactively managing the clientsAzure environments. Responsible for proactively managing the clients IT environments and providing on going BAU support. Role Responsibilities: Ensure support SLA targets are achieved. Provide L3 support for service delivery teams and resolve technical issues. Problem management Proactively manage clients Microsoft Azure environments using the Azure Well-architected framework pillars. Ensure service quality through technical competence and attention to detail. Strive for high levels of customer feedback scores. Maintain effective communications with the clients. Ensure...

Fusion CX is looking for Call Center Jobs in Howrah | E-commerce Seller Support Hiring to join our team Roles and Responsibility Provide exceptional customer service to e-commerce sellers, resolving issues and queries professionally. Manage and resolve complex customer complaints, escalating when necessary. Collaborate with internal teams to improve overall customer satisfaction. Develop and maintain a thorough understanding of company products and services. Identify opportunities to upsell and cross-sell products to customers. Maintain accurate records of customer interactions and transactions. Job Requirements Minimum years of experience in a call center or customer service environment. St...

Call Center Jobs in Durgapur | Nepali Customer Service Nepali-speaking Customer Support Representative Telecom Durgapur Are you fluent in Nepali and seeking call center jobs in Durgapur? Fusion CX is hiring Nepali-speaking Customer Support Representatives for a voice process, offering clear development opportunities and a supportive workspace. This role fits individuals who want structured learning and steady growth in customer service. Job Description Key Responsibilities for a Nepali-speaking Customer Support Representative in Fusion CX Durgapur: Voice Support: Deliver excellent voice support to customers and address their concerns. Attention to Detail: Maintain accuracy and quality in all...