3018 Service Quality Jobs - Page 13

You will be working with the Aftersales Team. Your base location will be Chennai, with regular travel within & outside Chennai This team runs on a hustle mindset with an objective to increase Exponent Energy s market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station). Our philosophy: Break. Believe. Build Break stuff. Break assumptions. Break the thumb rule. Believe in the team. Believe in the process. Believe through failures. Build fast. Build passionately. Build to simplify. Roles & Responsibilities: Perform diagnostic as...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Work Location: Pune / Bangalore Company: Top Indian MNC IT & Customer Support Employment Type: Full - Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Willingness t...

Job purpose An Assistant Manager will be expected to lead a team of analysts and seniors and be responsible for client service delivery of an account. They will be responsible for developing and coaching team members. Client responsibilities Establish and maintain long-term relationships with the clients and internal colleagues Sign simple to moderate tax returns Explore opportunities to bring more work to the GDS and to EY by consistently providing high quality work Supervise day to day operations and engagement milestones with little or no manager involvement Demonstrate leadership skills in developing the highest performing teams Help managers and senior managers with advisory and ad-hoc ...

Responsible in leading a project team and monitor all the project activities from scratch. Participate and lead all the status calls, Scrum calls and client meetings. Review an send out the DSR WSR to stakeholders. Develop and maintain robust testing strategies and processes, and ensure they are properly implemented and followed. Prepare test Planning, estimation, test Strategy, Requirement gathering/analysis, prepare test scenarios test scripts based on the requirements, execute the planned test cases and report the defects in tracking tool and ensure its closure through STLC process. Hands on experience on test management tools like JIRA ALM. Working knowledge of test automation tools like...

About Mintz Group At Mintz Group, we specialize in uncovering facts that help clients make informed decisions, mitigate risk, and move forward with confidence. For more than 30 years, our teams have supported clients around the world through diligence, disputes, asset tracing, and complex investigations. We operate across 12 offices with more than 250 professionals, delivering reliable and actionable insights for high stakes matters. Why Join Us Global impact on work that matters for clients across industries Expert colleagues who value accuracy, ethics, and collaboration Growth through continuous learning and modern workplace tools A culture that focuses on quality, accountability, and resu...

Job Description We are looking for a Technical Support Specialist I to join our growing global team at Sectigo. The Technical Support Specialist I works closely with Sectigos customer base and sales department to handle the day-to-day customer issues reported and see problems through to resolution. This individual assists customers with technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all escalated issues and ensuring follow-through to resolution This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam Here are the core funct...

"Bachelor s degree - Minimum of 3-5 years of progressive experience in healthcare" data-content=" Serve as the highest-ranking administrator on-site during non-business hours. Act as the primary point of contact for all operational, staffing, patient care, and facility issues during the assigned shift. Ensure patient safety and service quality across all units. Collaborate with clinical and support staff to resolve conflicts or urgent concerns. Support nursing supervisors and department leads in patient flow management, including admissions, transfers, and discharges. Coordinate emergency response procedures (e.g., codes, evacuations, critical incidents). Document all significant events, inc...

We are looking for a highly skilled and experienced professional to join our team as a Deputy Manager in the Customer Service Group (CSG) at Niva Bupa Health Insurance. The ideal candidate will have a strong background in customer service and experience in managing teams. Roles and Responsibility Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction. Develop and implement strategies to improve customer service quality and efficiency. Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer experience. Analyze customer feedback and market trends to identify areas for improvement. Train and coac...

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Excellent verbal communication skills 2) Minimum 6 months of experience in an International Voice Process 3) Should be available to join us immediately (15 days Notice Period is Considerable) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts. Compensation: CTC: 2.25 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Park...

As a QA Lead at our company, you will play a crucial role in ensuring the highest standards of quality assurance to support the culture of excellence in customer service. Here's a breakdown of your responsibilities: **Role Overview:** You will be responsible for developing methodologies, frameworks, and strategies that align with quality assurance initiatives to enhance customer satisfaction. Your role involves coordinating QA activities between departments, establishing quality standards, and conducting internal audits. Additionally, you will lead efforts to maintain continuous product or service quality and manage the QA budget effectively. **Key Responsibilities:** - Develop QA operationa...

Role Overview: As the Operations Manager for the area, your main responsibility is to ensure the timely and profitable delivery of shipments to customers by efficiently managing both the service center operations and PUD/DC operations. You will work closely with the Area Head to develop and adhere to the budget for the area, tracking operational costs and taking corrective actions when necessary. Key Responsibilities: - Oversee the management of all Service Centers and PUD Centers within the area to guarantee smooth and efficient operations. - Drive key performance metrics for various operational processes, ensuring adherence to Standard Operating Procedures and execution excellence. - Suppo...

As a Quality Analyst for Inbound International Voice Process, your role will involve the following responsibilities: - Call Monitoring - Listening and auditing for International Voice Process - Conducting Calibration sessions in sync with the QA team - Analysis for inbound/outbound calls - Monitoring and evaluating inbound and outbound calls - Developing and conducting briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities Preferred candidate profile: - At least 1 year of experience in the same field - Good Communication Skills - Good Analytical & Interpretation skills - Willingness to work in rotational shifts This position of...

Role Overview: You will be working as an Assistant Manager in Customer Engagement within the Operations department, specifically in Field Operations. Your direct report will be the Manager of Customer Engagement. The position is based in Panipat. Key Responsibilities: - Manage office administration assets and ensure their upkeep. - Handle agents contracting. - Process new business activities. - Oversee banking of initial and renewal premiums. - Retain surrender requests effectively. - Execute all service requests post policy issuance. - Respond to customer queries and complaints promptly. - Maintain high Net Promoter Scores (NPS). - Process life claims efficiently. - Address compliance issue...

As a Waiter/Waitress at this establishment in Dubai, your role involves preparing the room and tables for service, offering high-quality service, presenting menus and daily specials to customers, taking orders, serving dishes, and clearing tables as needed. Additionally, you will be responsible for checking and managing stocks of raw materials, optimizing the supply chain by flagging products that are out of stock, and ensuring compliance with health and safety regulations. Qualifications Required: - Graduation (pass out in 2025) Benefits: - Food provided Schedule: - Fixed shift Work Location: - In person,

You will contribute in all functions of Customer Care, Service Quality, and Certification/Assessment in the Central Operations department. Your primary responsibilities will include managing the daily operations of the Grievance Redressal Mechanism, conducting outbound calls for Service Quality, and overseeing third-party Certification or Assessment. Key Responsibilities: - Contribute to Customer Care activities - Manage Service Quality operations and outbound calling - Oversee third-party Certification or Assessment processes Qualification Required: - Post Graduate degree - 8-10 years of relevant experience,

As a Cluster Head BSQIG, your primary role is to lead and conduct comprehensive reviews of branch operations, both onsite and remotely, within specified timelines. **Key Responsibilities:** - Conduct audits focused on service delivery, customer journey mapping, and NPS readiness. - Ensure adherence to sales processes, internal controls, and regulatory requirements. - Detect outliers, track red flags, and prepare thematic risk reports. - Perform Root Cause Analysis (RCA), recommend corrective actions, drive closure of gaps, and escalate critical issues as needed. - Release timely branch scorecards, customer experience ratings, and exception reports. - Support training initiatives, provide gui...

You ll be working with the Service team in Bangalore. This team has an infectious passion to build operations from the ground up and ensure customers have a seamless experience. They help deliver the promised experience to our Customers for respective businesses and bring alive the proposition of Exponent Enabled Rapid Charging so that our customers benefit from 15-minute rapid charging at all times. Our philosophy: Break. Believe. Build Break stuff. Break assumptions. Break the thumb rule. Believe in the team. Believe in the process. Believe through failures. Build fast. Build passionately. Build to simplify. What you will do: You will ensure the smooth running of ground operations for Expo...

Job Description : Department: Operations Procurement & Supply Chain Industry: Retail / Lifestyle / Fashion / Eyewear Reporting To: Managing Director Role Overview The Position will lead the strategic and operational management of the company s supply chain, logistics, procurement, and customer service functions. The incumbent will be responsible for ensuring seamless flow of goods from global sourcing and import formalities to domestic distribution and retail replenishment while maintaining optimal inventory levels, operational efficiency, and service excellence. This is a pivotal leadership role requiring a dynamic professional who can align operations with business strategy, optimize cost ...

We are looking for a proactive and customer-focused Customer Relationship Executive to manage client interactions, address customer queries, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the capability to build and maintain positive customer relationships. Key Responsibilities: Excellent verbal and written communication skills Strong interpersonal skills with the ability to build trust and rapport with customers. Ability to handle customer queries, complaints, and escalations professionally. Problem-solving skills with a customer-centric approach. Good organizational and time-management abilities...

At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we'do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI C...

Position/Designation : Clubhouse Manager Department : Lodha Hospitality Cell : Lodha Hospitality Location : Mumbai & Thane Reports To : Property Manag Job Purpose: The Clubhouses Manager will oversee the operations at the clubhouses and sales centre in Lodha Amara residential project. He/ she will be responsible for managing all the daily clubhouse services throughout dining and kitchen areas, banquets, sports facilities, gym, spa, swimming pool, golf course, theatre, library, etc. and assuring that all are operating at world class standards and thus contribute to our goal of providing a true luxury experience. The position ensures operations exceeds the Lodha Group s customer expectations, ...

Lumen is seeking an experienced Information Systems Engineer to join our dynamic team. In this role, you will be responsible for designing, implementing, and maintaining information systems that enhance our operational efficiency and improve our business processes. You will work closely with cross-functional teams to identify system requirements, troubleshoot issues, and ensure the overall integrity and security of our information systems. Roles & Responsibilities As a Network Support Engineer at Lumen, the candidate will be responsible for supporting and maintaining enterprise network infrastructure by ensuring stability, security, and operational excellence. 3+ years experience in network ...

1) Minimum 1 year experience relevant field is preferred. 2) Fresher also apply. Not exceeding 30 years. Major Responsibilities Answering calls and resolving queries about products Lead conversion Pre-approved loan products Collection of lead data from existing or potential customers on Products other than pre-approved loans . Conveying verbal acknowledgments of offers to Sales group for closing the leads. Keep up quality service by adhering to organizational guidelines. Reaching potential or existing clients to advise them about product description and offers and campaigns utilizing pre-defined scripts. Obtaining customer feed-back and handling queries & complaints, if any Contact SIB Opera...

Job Description Summary Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area Job Description Key Responsibilities/essential functions include : Technical: Maintains all models specific to CT/PET/MR/Vascular/Surgery/DR modality in the assigned area.. Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Helps train others where nec...

What will you contribute? Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer experience. As a member of the Service Delivery team for the respective LOBs, you will be responsible for the day-to-day service commitments, overall satisfaction of the business and its Clients, service level performance, enablement of IT business partners in line with IT policies and best practice and proactive management of IT service impacting issues impacting the r...