2383 Service Quality Jobs - Page 13

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Paym...

About The Role Project Role Delivery Lead Project Role Description Lead end-to-end delivery, or a defined component of a contract to meet operational, contractual, and financial commitments. Ensure service quality and efficiency. Manage delivery outcomes and identify opportunities for follow-on work through up-selling or cross-selling. Must have skills SAP ABAP Development for HANA Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Delivery Lead, you will oversee the complete delivery process, ensuring that all operational, contractual, and financial commitments are met. Your typical day will involve coordi...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking a detail-oriented and proactive Incident Manager with strong expertise in Incident Management and a secondary focus on Problem Management. ...

About The Role Project Role Operations Engineer Project Role Description Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills Cloud Contact Center Operations Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infr...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are hiring a senior Change & Release Manager (812 years) to oversee enterprise-wide change and release processes, integrating Major Incident and Problem Management. Th...

Main Duties: Administration : Ensure that guests have service up to standards as of Novotel. Customer Service : Ensure that guests have service up to standards as of Novotel. Financial:. Responsible for all food product related cost. . Operational: Ensures that all work stations at the beginning and end of each shift are adequately set up or broken down for the respective meal period. Constantly spot checks food and quality service during all meal periods and ensure the food served meet portion control and quality standards. Performs as expediter during peak meal periods. Supervises and assist in food production. Assists in training and development of associates. Expected to carry out all re...

JD No. SM-TL Role Shift In Charge Position/ Designation Team Leader- Operations Reporting to Assistant Manager Position Statement / Purpose: A team leader is someone who provides direction, instructions and guidance to his team, for the purpose of achieving BU goal and SLA s. An effective leader will know his team member s strengths, weaknesses and motivations. Key Deliverables (Key Result Areas): Stakeholder Management Communication Skills Client-facing skills Problem Solving Skills Ability to work as one team Adaptability Work under pressure Team Management Key Responsibilities (Job Description): Project Management - Knowledge of Project life cycle and implementation skills. Stakeholder Ma...

RESPONSIBILITIES: Lead and manage run operations for portfolio of applications: Periodic weekly / monthly review of state of operations with key business stakeholders Provide expertise to support sites on new topics / new processes deployment Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites Ensure operations of all applications are as per SLAs Participate and lead any P1/P2 incidents pertaining to applications in production Working with operations team and suppliers implement actions to continuously improve performance of applications Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn c...

The opportunity: Providing Financial Planning and Controlling expertise to the organization by compiling and analyzing metrics, finding trends and problems, communicating information to relevant groups, and recommending actions to improve financial performance. How youll make an impact: Perform analysis of business performance versus budget and forecast. Perform benchmarking of key performance indicators with external and internal peers. Business partnering with Local controllers to understand and analyze the drivers of financial performance and identify trends; propose value add. Good knowledge in handling Products/Projects/Service business scenarios (archetype MTO/MTS/ETO/I2R) Good knowled...

As the Service Operations Manager at the branch, your role involves overseeing the service operations for Acer and HP brands. Your responsibilities include: - Managing both warranty and out-of-warranty service processes for Acer and HP, ensuring compliance with brand-specific policies and documentation requirements. - Coordinating the allocation of daily service calls to field engineers based on skill set, availability, and location. - Participating in Acer and HP review meetings, providing updates on open calls, service performance, and improvement actions. - Providing technical support to engineers for fault diagnosis, escalation handling, and part compatibility verification. - Tracking an...

SUMMARY Customer Service Representative Technical / Functional Support Summary We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives . In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment. This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility . Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively. Handle and document customer queries and complaints with accuracy and profes...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

As a Housekeeping Supervisor, you will play a crucial role in overseeing the cleanliness and presentation of guest rooms, public areas, and staff zones. Your responsibilities will include supervising housekeeping staff, conducting inspections, and ensuring efficient daily operations. Key Responsibilities: - Supervise and coordinate daily housekeeping activities to maintain high cleanliness standards. - Allocate tasks to housekeeping staff, monitor their performance, and provide guidance as needed. - Inspect guest rooms, public areas, and facilities regularly to ensure they meet cleanliness standards. - Train new staff on cleaning procedures, safety protocols, and service quality expectations...

As the Director of Customer Experience (CX) for our company, your role will be crucial in orchestrating exceptional customer journeys and ensuring maximum satisfaction for our B2C customers across India, particularly within the home appliances/retail sector. Your deep understanding of the Indian consumer market will be essential in maintaining product and service quality at the forefront. Your ability to implement robust processes, utilize technology for actionable analytics, and create impactful customer retention campaigns will drive the success of our CX strategy. **Key Responsibilities:** - **Strategic CX Leadership:** Develop and execute a comprehensive B2C customer experience strategy ...

As a Service Manager at Joshi Hyundai Chandigarh, your role will involve organizing, controlling, and enhancing the operational efficiency of the workshop. You will be responsible for improving operational efficiency by establishing and diligently monitoring workshop processes. Your key responsibilities will include: - Developing individuals to cultivate an efficient, proactive, high-performance culture among after-sales staff. - Ensuring infrastructure upkeep through the maintenance and calibration of tools and equipment. - Optimizing the utilization of resources such as bays and manpower by monitoring efficiency. - Monitoring and controlling service quality by identifying process flaws and...

As a Sales & Marketing / Business Development professional, your role will involve forecasting sales targets and ensuring their successful execution within the specified time frame to enhance clientele. You will be responsible for enabling the field force to achieve operational objectives such as distribution, coverage, and sales targets. Your key tasks will include identifying prospective clients, generating business from existing accounts, and driving sales growth. Additionally, you will conduct regular feedback analysis, competitor analysis, market surveys, and develop action plans based on the insights gathered. Your responsibilities will also include organizing sales promotional program...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling ficial products, and ensuring high standards of service delivery across mapped branches This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement Drive enhance...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

Department Business Loan Location Thane Reporting Relationship Tele Caller Position Grade E0 Obtaining and updating list of contact details of the clients. Local calling to customers and pitching them about the Business loan offerings. Calling active clients to encourage them to take up the offer. Addressing client s uncertainties, grievances and suggestions on time. Recording all successful and unsuccessful attempts to close sale. Keep up quality service by adhering to organizational guidelines. Job Requirement Qualification- Graduate Good Communication skills Courteous and polite with customer service orientation Excellent written and oral communication skills Good Knowledge of Microsoft E...

Experience: Minimum 10+ years Education: Graduate (mandatory); MBA in HR preferred Preferred Background: Ex-Army candidates or professionals with strong security and IR experience Industry Preference: Renewable Energy (O&M & Projects), Infrastructure, EPC, Manufacturing Role Overview: We are looking for a strong, experienced, and proactive Admin & IR professional to manage end-to-end site administration, industrial relations, and security operations across multiple renewable energy sites. The individual will be based out of Naliya, Gujarat , and will travel regularly to 50+ O&M sites and 6+ project sites under construction across India , ensuring consistency in administration, discipline, sa...

The Field Service Engineer for Cytiva is part of the India Equipment services organization located in Ahmedabad and will be a remote customer facing role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you ll do Will accompany the service engineers and help them in pre-installation work, equipment demo & other service activities. This will involve travel within the city and outside as well. Will ensure the delivery of operations - installing, trouble-shooting, planned maintenance of the various range of Single use and Chromatography Equipment sold by Cytiva Life Science to the customers in Biopharmaceutical Industries. Required to attend independent...

Ensuring customer s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance Profile Requirement- Qualification and Experience Education Minimum Graduate Experience 3+ years of experience in service domain; preferably from lending domain Knowled...