1694 Service Quality Jobs - Page 13

What you ll do: We are seeking a highly organized and proactive Travel and Transport Executive to manage and optimize our end-to-end employee travel and ground transportation processes. This role requires an experienced professional who can ensure cost-effective, safe, compliant, and seamless travel and transport arrangements for our employees, including domestic/international air travel, ground transport, employee shuttles, car rentals, and related services. Key Responsibilities Ground Transport Management Oversee day-to-day operations of employee ground transport including office commute, intercity travel, and event-specific transportation. Liaise with transport vendors for cab services, b...

1. Team Leadership: Lead, mentor, and grow a global team of support engineers, ensuring consistent high performance and a proactive approach to managing live streaming events. 2. Operational Oversight: Oversee the day-to-day operations of the support team, ensuring that all live events are monitored in real-time and that incidents are resolved quickly and effectively. 3. Global Event Support: Ensure the flawless execution of live streaming events across different time zones, coordinating with various departments to deliver high-quality streams for clients. 4. Technical Expertise: Provide hands-on technical support and guidance to the team for troubleshooting and resolving streaming issues, e...

What will you do - Key Responsibilities: Provide oversight for client delivery and ensure successful execution of services in alignment with SLAs Lead and manage production support processes including incident management, problem management, and defect tracking Coordinate with internal teams and stakeholders for issue resolution and delivery escalations Drive the release and deployment process, ensuring seamless transition of new features and fixes to production Handle client service requests, ensuring timely and accurate responses aligned with customer expectations Manage periodic Product upgrades, Production Maintenance, Data Compliances, Vulnerability Management etc Review & oversee funct...

To lead offshore pensions administrative operations for one of the LifeSight teams, ensuring consistent delivery excellence, regulatory compliance, and building team capability to meet current demands and future business growth. This role demands both strategic oversight and hands-on leadership to ensure operational resilience and adaptability. Client Champion a member-first mindset by aligning delivery with client expectations, service quality, and SLAs. Act as the primary offshore point of contact for client escalations and operational discussions within your remit. Anticipate evolving client needs and adjust operational priorities proactively. Partner with stakeholders to implement improv...

Client Relationship Management: Serve as the main point of contact for clients, understanding their needs, and ensuring their expectations are met. Build and maintain strong, long-term relationships with clients through regular communication and meetings. Collaborate with clients to understand their business goals and align service delivery accordingly. Service Delivery Oversight: Develop and implement service delivery strategies and processes to ensure efficient and effective service provision. Monitor service delivery metrics and key performance indicators (KPIs) to track performance and identify areas for improvement. Proactively address issues and concerns raised by clients, ensuring pro...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant wit...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

JOB TITLE Senior Manager Customer Servicing, Campaign Management GRADE AVP-I DEPARTMENT Information Technology SUB-DEPARTMENT Solutions delivery ( CRM ) REPORTS TO Head Solution Delivery CRM REPORTING INTO Business Analyst and System Analyst ROLE PURPOSE & OBJECTIVE The incumbent will report to the Head Solution Delivery (CRM) IT responsible for execution and management of Onboarding lifecycle journeys, enhancing & optimizing the user experience in Onboarding modules and improve Existing module. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Procurement-> For projects or vendor? as per need we have to procure the license infra etc Portfolio Managed? Operations,SQ,Phone banking, Rural and...

About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores, marketplaces, and social channels. Your mandate: deliver seamless journeys, fast and empathetic resolutions, strong feedback loops, and a service culture that reflects the DailyObjects brand. We're looking for someone who's hands-on, systems-savvy, and deeply passionate about turning operations into experiences. Key Responsibilities Strategy Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establis...

ROLEPURPOSE & OBJECTIVE LoanOfficer- Secured LOANS Managingsecured loans of assigned URC/SFB branch Planningand organizing micro marketing activities for leads and business Lookingfor Early Warning Signals and informing the same to corporateteam for timely corrective action in asset business SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE CustomerBase 70 Customers Approximately Portfoliosize approx. 5 Crs Customerrelationship building Collections Leadgeneration Marketingactivities KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business: ManagingAsset Products- managing Kisan Credit Card, Agri EnterpriseLoans, other secured loans Knowledgeon process and products- mortgage processes of the state in ...

Designation: Senior Branch Manager (UB-BB-SB-SBM), Senior Branch Manager (UB-BB-EB-SBH), Senior Branch Manager (UB-BB-WB-SBH) Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations,while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performanc...

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill...

ROLE PURPOSE & OBJECTIVE This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping. Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance. Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Daily cash transaction CRL Limit Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales ...

Position - Chief General Manager (Service) Location - Ranchi, Jharkhand Reporting to - JMD / CEO Age - Maximum 45 Years Educational Qualification - Graduation / Post Graduation Experience - 10 + years of experience in a team handling role, essentially to be in automobile service in 4 Wheeler. Salary - Upto 18 LPA CTC + Incentives based on target achievements Other Perks and Benefits: 1. Free Gym Membership. 2. Health Insurance & Accidental Insurance 3. Opportunity to win Foreign Trip. 4. A Company Car will be provided. 5. Opportunity to participate in employee engagement activities. Job purpose: This position would be responsible for the strategic planning, overall operations, and day to day...

Position description: This role isresponsible for driving the entire business targets for liabilities assigned tothe branch; Manage exceptional customer service, proactive sales environmentand efficient branch operations, while adhering to regulations/compliancerequirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branchoperations, cash management and service quality; work closely with product andmarketing teams to drive campaigns at their branches. Theincumbent monitors daily performance of branch staff and manages a team of 5 to7 employees. This roleis applicable only to Gold & Silver Branches. Primary Resp...

Key Responsibilities: 1. Client Relationship Management Build and maintain strong, long-lasting client relationships. Serve as the primary point of contact for assigned clients, addressing their needs and inquiries promptly. Understand client requirements and offer suitable products or services. 2. Business Development Identify opportunities to grow business within existing client accounts. Assist in acquiring new clients by supporting the sales team with relationship-building activities. Participate in client meetings, presentations, and negotiations. 3. Service Excellence Ensure timely and accurate resolution of client issues and complaints. Coordinate with internal teams to deliver a seam...

Whats in it for you: The Facility Executive for Soft Services will manage and oversee all non-technical facility services, ensuring a high standard of cleanliness, security, and general facility upkeep. With 8 to 10 years of experience, the ideal candidate will bring a comprehensive understanding of soft services, operational management, and team leadership to ensure smooth and efficient facility operations. Responsibilities: Soft Services Management: Oversee the delivery and quality of soft services including housekeeping, janitorial services, pest control, landscaping, and waste management. Vendor Coordination: Manage relationships with soft service vendors and contractors, ensuring servic...

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You will engage wit...

Support management and business decisions relevant to cost Provides a high level of customer service by completing work in an accurate and timely manner. Ensure Service Level Agreements are consistently met. Support Continuous Improvement gains. Review and assess alerts and cases generated. provide justification on decision and outcome of investigation. Meet or exceed Service Level Agreement Ensure process and procedures are followed throughout the investigation. Sharing knowledge of ANZ products/ policies/ procedures with team members. Proactively identify competencies for development and work with line manager to improve performance. Ensure compliance to Risk Accreditation Framework (RAF)....

10+ years of overall experience, including 4+ years in UK pensions operations (mandatory). Strong understanding of UK Pensions Legislation & Regulations, with the ability to interpret and apply them in dynamic operational environments. Proven experience leading hybrid and cross-location teams; track record as a change leader in transformation programmes, system migrations, or regulatory shifts. Budget management, capacity/resource planning, and data-driven operational decision-making expertise. Skilled at navigating senior stakeholder relationships and influencing outcomes. UK pensions certifications (preferred). Demonstrated ability to develop and mentor managers/team leads to build future-...