1046 Service Quality Jobs - Page 13

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the clients employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards. .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards. .

The Housekeeping Associate cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. What will I be doing As the Housekeeping Associate, you will be responsible for performing the following tasks to the highest standards: Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. Ensure that guests privacies are protected during service. Offer all possible assistance to guests and respond to guests requests. Clean and replenish supplies for guestrooms according to standards and procedures. Does turndown service when required. Ensure master keys are kept secure at all times. Keep trolleys neat and adequately supplied. Maintain all equipment in good working condition. Keep linen room neat and in good order. Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. Be courteous and professional at all times, delivering high quality service to guests. Maintain good working relationships with team members and all other departments. Report maintenance issues promptly to the Engineering team. Ensure compliance of lost and found procedures. Take appropriate action to resolve guests complaints. Promote the hotel and Hilton products and services. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned.

The Front Desk Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing As the Front Desk Executive, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At JP Morgan Chase, were seeking a proactive and skilled Senior Associate to lead our OTC Derivatives Settlement team. Youll manage end-to-end settlement processes for key derivative products like IRS, CDS, and ESW, ensuring accuracy and compliance with industry standards. Job Summary As a Senior Associate in the OTC Derivatives Settlement team at JP Morgan Chase, you will be entrusted with the comprehensive management of settlement processes for OTC Derivative Products, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). This pivotal role requires operational leadership, relationship management, and process improvement expertise to ensure accurate and timely settlements, while adhering to industry standards. Job Responsibilities Ensure timely and accurate processing of trades from trade date through to final settlement. Monitor confirmation, reconciliation, payment instruction, and break resolution, with full ownership of the lifecycle. Consistently achieve or exceed key performance indicators (KPIs) such as settlement timeliness, exception management, and break resolution rates. Maintain a strong focus on service quality and operational control. Regularly update stakeholders both internal (Front Office, Middle Office, Risk) and external (counterparties, custodians, clearinghouses) on the status of trades, breaks, and settlement activity. Communicate issues with a clear action plan and resolution timeline. Identify operational risks or anomalies early and escalate according to defined protocols. Maintain a solutions-oriented mindset, ensuring escalations include relevant background and proposed next steps. Monitor and investigate Nostro account breaks by identifying unmatched or unexpected cash movements. Coordinate with internal teams and counterparties to ensure timely resolution and reconciliation of outstanding items. Leverage existing tools and platforms (e. g. , MarkitWire, DTCC, internal proprietary systems) to optimize workflow. Required qualifications, capabilities, and skills Bachelor s degree or MBA required Significant exposure to OTC Derivatives settlements, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). Solid understanding of post-trade operations, ISDA documentation, and the trade lifecycle. Proficient in Excel, including pivot tables, VLOOKUP, and basic macros. Experience with MarkitWire and DTCC Strong grasp of derivative products and their application in trading and risk management. Proven ability to manage complex workflows and deliver results under pressure in a fast-paced environment. Excellent communication skills, with a strong ability to solve problems and manage stakeholder relationships effectively. Demonstrated leadership experience with the ability to mentor junior staff and manage escalations efficiently. Willingness to work flexible shifts and adapt to global business coverage needs. At JP Morgan Chase, were seeking a proactive and skilled Senior Associate to lead our OTC Derivatives Settlement team. Youll manage end-to-end settlement processes for key derivative products like IRS, CDS, and ESW, ensuring accuracy and compliance with industry standards. Job Summary As a Senior Associate in the OTC Derivatives Settlement team at JP Morgan Chase, you will be entrusted with the comprehensive management of settlement processes for OTC Derivative Products, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). This pivotal role requires operational leadership, relationship management, and process improvement expertise to ensure accurate and timely settlements, while adhering to industry standards. Job Responsibilities Ensure timely and accurate processing of trades from trade date through to final settlement. Monitor confirmation, reconciliation, payment instruction, and break resolution, with full ownership of the lifecycle. Consistently achieve or exceed key performance indicators (KPIs) such as settlement timeliness, exception management, and break resolution rates. Maintain a strong focus on service quality and operational control. Regularly update stakeholders both internal (Front Office, Middle Office, Risk) and external (counterparties, custodians, clearinghouses) on the status of trades, breaks, and settlement activity. Communicate issues with a clear action plan and resolution timeline. Identify operational risks or anomalies early and escalate according to defined protocols. Maintain a solutions-oriented mindset, ensuring escalations include relevant background and proposed next steps. Monitor and investigate Nostro account breaks by identifying unmatched or unexpected cash movements. Coordinate with internal teams and counterparties to ensure timely resolution and reconciliation of outstanding items. Leverage existing tools and platforms (e. g. , MarkitWire, DTCC, internal proprietary systems) to optimize workflow. Required qualifications, capabilities, and skills Bachelors degree or MBA required Significant exposure to OTC Derivatives settlements, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). Solid understanding of post-trade operations, ISDA documentation, and the trade lifecycle. Proficient in Excel, including pivot tables, VLOOKUP, and basic macros. Experience with MarkitWire and DTCC Strong grasp of derivative products and their application in trading and risk management. Proven ability to manage complex workflows and deliver results under pressure in a fast-paced environment. Excellent communication skills, with a strong ability to solve problems and manage stakeholder relationships effectively. Demonstrated leadership experience with the ability to mentor junior staff and manage escalations efficiently. Willingness to work flexible shifts and adapt to global business coverage needs.

Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills

Responsibilities & Key Deliverables Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network Preferred Industries Manufacturing Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture General Experience 8 to 10 years in Automobile / Tractor industry working in Quality Assurance Critical Experience System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Financial Management Incident Management Key Account Management Product Knowledge & Application Product Support Revenue Generation Reward Management Service Planning Spare Parts Management Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Service Management Service Quality System Generated Secondary Skills

About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements :" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements :" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.

About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements :" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements :" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Job Title: Manager - Employee Transportation Location: Noida Reports To: VP Job Summary: The Manager - Employee Transportation will be responsible for overseeing, optimizing, and managing the organizations employee transportation operations. This role ensures the seamless functioning of transport services, compliance with safety regulations, cost-effectiveness, and employee satisfaction. The incumbent will collaborate with internal stakeholders and external vendors to drive efficiency and innovation in transportation solutions. Key Responsibilities: Strategic Planning & Operations: Develop and implement transportation policies and strategies to optimize service efficiency. Oversee daily transport operations, ensuring timely and safe employee commutes. Manage and monitor fleet operations, vendor contracts, and cost efficiency. Vendor & Stakeholder Management: Partner with transport service providers to ensure high service standards. Negotiate and manage contracts with vendors for transportation services. Coordinate with HR, Admin, and Finance teams to align transportation needs with company policies. Safety & Compliance: Ensure strict adherence to government regulations and company safety policies. Develop and implement safety measures to minimize risk and incidents. Conduct periodic audits and risk assessments for transport operations. Technology & Innovation: Leverage GPS tracking, automation, and analytics to enhance transportation efficiency. Implement digital tools for route optimization and employee convenience. Stay updated on emerging trends in corporate transportation. Budget & Cost Management: Develop and manage transportation budgets to optimize costs. Identify cost-saving initiatives without compromising service quality. Monitor and report key performance indicators (KPIs) on operational expenses. Qualifications & Experience: Bachelors/Masters degree in Business Administration, Logistics, Supply Chain Management, or a related field. 10+ years of experience in corporate transportation or fleet management. Proven expertise in vendor negotiations, contract management, and cost optimization. Experience working with transport technology solutions. People Management Experience is a Must Key Skills: Strong leadership and decision-making skills. Excellent communication and stakeholder management. Analytical thinking and problem-solving abilities. Expertise in transportation safety and compliance. Financial acumen for cost management. Why Join Us? Opportunity to lead and innovate transportation strategies in a dynamic work environment. Work with cross-functional teams to drive operational excellence. Competitive salary, benefits, and career growth opportunities. This is Full Time Work From Office Oppty Alight requires all virtual interviews to be conducted on video. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Role Description Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management. Responsibilities : Maintain and consolidates documentation of SOPs/Operating Instructions Detail and accuracy in all manual processes and reporting. Participation in training sessions, presentations and meetings Ensure service accuracy through compliance, PG and SLA s. Ability to navigate, research, and utilize processing guidelines Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place. Ongoing client delivery of quality service /audits & First level quality check Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements. Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery. Occasional extended work hours/weekends to meet deadlines Should be cross trained can support Peak (Cross client & group contributions) Eligibility Criteria Bachelor s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed) 4+ years of work experience Excellent verbal and written communication skills. Ability to understand client administrative environment, workflow management. Proficient with Office tools. Can work evening/night shifts as per business requirement Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Job Title: Senior Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants, others, but instead align objectives, implement delivery frameworks, improve visibility and decision making, and maximize opportunities for enhancing project outcomes, while reducing project failure risk. The MPA team is currently expanding and seeks experienced industry / advisory professionals to undertake challenging assignments in a high-performance work environment. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination The Individual Excellent communication skills (verbal and non-verbal) Ability to work well in a team Project Management functional knowledge and practical experiences in managing large capital projects Strong technical knowledge; can include in one or more specific infrastructure sectors , and/or generalist knowledge across sectors and specific skills in particular phase(s) of the project lifecyle Ability to work in a high-performance and dynamic environment Strong analytical, research and advisory skills, and abilities at being a fast-learner Client service culture and excellent relationship management skills Experience in using Primavera or MSProject for developing baselines and enabling key project decisions Willingness to travel and extended stay at client locations Candidates with prior consulting experience and demonstrable capability in technology, ERP, data analytics, digital tools and / or ESG are preferred .

Job Description BU - MC Department ( Service - MC ) EX - Service Job Location Regional Office BU / Dept MC BU Level / Grade EX Job Role/ Function Service Designation Area Service Manager 1 Educational Qualification Necessary: B. E. Premium college with a very good academic record Optional: MBA 2 Age Minimum: Maximum: 33 YRS 3 Experience Minimum: 3 Maximum: 8 Industry Specifications: OEM Automotive Preferred Exposure: ASM - Service 4 Reporting Report to (Designation) No. of Reportees Direct Reporting RM - Service Individual Contributor Indirect Reporting (if any) NA NA 5 Job Responsibilities Handling territory as ASM. Step up the customer experience. Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth Product performance feedback and competition benchmarking. TPM Implementation at Dealerships and drive the Service agenda Tracking competitor activities and keeping abreast with the latest trends and requirements. Readiness for new products. Product failure report and analysis to HO team. Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory. Service network/ Capacity expansion as per DSS norms - Dealers & ASDs. Control on Warranty Claims Promoting Sales by providing service support. Promoting Genuine Spares Sales. 6 Competency Requirements Technical/ Functional: Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance Behavioral: Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus 7 Interface Internal External Direct Interface Sales, Marketing, Spares, Network Dealers Development, Central Quality Assurance Indirect Interface -- -- 8 Any other specific requirements Candidate should know local language spoken in the region

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Proposes enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. Allocates work to team members, as appropriate. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to problems based on existing challenges or procedures. Interpersonal Skills Effectively exchanges information and ideas. Uses tact when working with others. Responsibility Statements Manages more complex tasks that are escalated due to issues. Acts as a domain expert. Ensures TAT is met for all volumes assigned to respective shifts through proper planning. Ensures quality and volume is met during shifts. Coordinates appropriate staffing and interviews candidates. Collaborates with supervisors on key performance measures set by the client. Facilitates work allocation. Tracks/monitors daily and monthly reporting. Participates in progress improvement without impacting the quality of work. Communicates with teams and managers to provide work status. Participates in meetings with internal teams and external clients. Performs other duties as assigned. Complies with all policies and standards.

Job Title: Senior Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants, others, but instead align objectives, implement delivery frameworks, improve visibility and decision making, and maximize opportunities for enhancing project outcomes, while reducing project failure risk. The MPA team is currently expanding and seeks experienced industry / advisory professionals to undertake challenging assignments in a high-performance work environment. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination The Individual Excellent communication skills (verbal and non-verbal) Ability to work well in a team Project Management functional knowledge and practical experiences in managing large capital projects Strong technical knowledge; can include in one or more specific infrastructure sectors , and/or generalist knowledge across sectors and specific skills in particular phase(s) of the project lifecyle Ability to work in a high-performance and dynamic environment Strong analytical, research and advisory skills, and abilities at being a fast-learner Client service culture and excellent relationship management skills Experience in using Primavera or MSProject for developing baselines and enabling key project decisions Willingness to travel and extended stay at client locations Candidates with prior consulting experience and demonstrable capability in technology, ERP, data analytics, digital tools and / or ESG are preferred .

Become a pivotal part of JPMorganChases dynamic team as a Fund Service Vice President. Leverage your expertise in fund servicing operations to drive impactful solutions and foster career growth. Lead innovation in a collaborative environment that values your skills and contributions. Job Summary As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. Job Responsibilities Oversee maintenance of accurate accounting and securities records. Lead resolution of complex issues in fund servicing. Drive continuous improvement initiatives. Establish productive relationships with stakeholders. Implement strategic plans and administer projects. Coach and mentor team members. Communicate status updates and provide KPIs. Build and maintain a network of partners. Promote client focus and drive service quality. Engage in strategic planning and stakeholder management. Resolve conflicts effectively. Required Qualifications, Capabilities, and Skills Demonstrate expertise in fund accounting and administration. Manage a diverse team effectively. Drive process automation initiatives. Plan strategically and manage stakeholders. Exhibit exceptional leadership and staff development skills. Foster a positive work environment. Implement automation to enhance efficiency. Preferred Qualifications, Capabilities, and Skills Present fund performance insights effectively. Influence strategic initiatives across teams. Manage change initiatives adeptly. Leverage data and technology literacy. Align fund services with industry standards. Oversee project management activities. Adapt to evolving market conditions. Become a pivotal part of JPMorganChases dynamic team as a Fund Service Vice President. Leverage your expertise in fund servicing operations to drive impactful solutions and foster career growth. Lead innovation in a collaborative environment that values your skills and contributions. Job Summary As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. Job Responsibilities Oversee maintenance of accurate accounting and securities records. Lead resolution of complex issues in fund servicing. Drive continuous improvement initiatives. Establish productive relationships with stakeholders. Implement strategic plans and administer projects. Coach and mentor team members. Communicate status updates and provide KPIs. Build and maintain a network of partners. Promote client focus and drive service quality. Engage in strategic planning and stakeholder management. Resolve conflicts effectively. Required Qualifications, Capabilities, and Skills Demonstrate expertise in fund accounting and administration. Manage a diverse team effectively. Drive process automation initiatives. Plan strategically and manage stakeholders. Exhibit exceptional leadership and staff development skills. Foster a positive work environment. Implement automation to enhance efficiency. Preferred Qualifications, Capabilities, and Skills Present fund performance insights effectively. Influence strategic initiatives across teams. Manage change initiatives adeptly. Leverage data and technology literacy. Align fund services with industry standards. Oversee project management activities. Adapt to evolving market conditions.

Job Title: Senior Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants, others, but instead align objectives, implement delivery frameworks, improve visibility and decision making, and maximize opportunities for enhancing project outcomes, while reducing project failure risk. The MPA team is currently expanding and seeks experienced industry / advisory professionals to undertake challenging assignments in a high-performance work environment. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination The Individual Excellent communication skills (verbal and non-verbal) Ability to work well in a team Project Management functional knowledge and practical experiences in managing large capital projects Strong technical knowledge; can include in one or more specific infrastructure sectors , and/or generalist knowledge across sectors and specific skills in particular phase(s) of the project lifecyle Ability to work in a high-performance and dynamic environment Strong analytical, research and advisory skills, and abilities at being a fast-learner Client service culture and excellent relationship management skills Experience in using Primavera or MSProject for developing baselines and enabling key project decisions Willingness to travel and extended stay at client locations Candidates with prior consulting experience and demonstrable capability in technology, ERP, data analytics, digital tools and / or ESG are preferred .

The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company products or services by following standard scripts, policies, and procedures. The CSR takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc. REQUIRED KNOWLEDGE AND EXPERIENCE*(Knowledge and experience necessary to do job) _Formal education or equivalent experience_ (note: this is the minimum requirement. Equivalent experience in lieu of a formal degree should be listed.) High School diploma, or equivalent 18 mos. to 3 years of customer service experience Experience with a call center management phone system Skills / knowledge / abilities*\u2013 (list specific functional areas of knowledge required within a discipline; e.g., credit, accounts payable, etc.) Knowledge of organization products, services, and business operations Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation Demonstrate excellent time management, organizational, and problem-solving skills Excellent oral and written communication skills. Spanish language skills are a plus but not required. Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES*Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels. Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites) Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department. Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.

Sales Associate (Intern) Are you passionate about selling products or services to prospective customers? If your response is a resounding yes, then we are hunting for you. As Enterprise Sales Associate, your primary goal will be identifying and reaching out to potential enterprise-level clients who may benefit from the products or services offered by the company. In addition, your role will be establishing and nurturing relationships with key decision-makers within target enterprises and creating and delivering compelling sales presentations to demonstrate the value proposition of the products or services. This may involve showcasing how the offering can meet the enterprises strategic objectives. If you are a dynamic, results-oriented sales professional with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a difference in the world of food and technology? Join us now! Builds business by identifying and selling prospects, maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects, recommending solutions. Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Ensure high levels of customer satisfaction through excellent sales service. Assess customers needs and provide assistance and information on product features. Follow and achieve department s sales goals with team help on a monthly, quarterly, and yearly basis. Go the extra mile to drive sales with team help. Remain knowledgeable on products offered and discuss available options. Process POS (point of sale) purchases. Cross sell products. Team up with co-workers to ensure proper customer service. Build productive trust relationships with client. Suggest ways to improve sales (e.g. planning marketing activities) Educational Qualification & Skills Required Proficiency in English. Excellent knowledge of MS Office. Hands-on experience with CRM software is a plus. Thorough understanding of marketing and negotiating techniques. Fast learner and passion for sales. Self-motivated with a results-driven approach. Aptitude in delivering attractive presentations. BBA/ B. Com/ MBA degree. Message from CEO: . Roles and responsibilities Builds business by identifying and selling prospects, maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects, recommending solutions. Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Ensure high levels of customer satisfaction through excellent sales service. Assess customers needs and provide assistance and information on product features. Follow and achieve department s sales goals with team help on a monthly, quarterly, and yearly basis. Go the extra mile to drive sales with team help. Remain knowledgeable on products offered and discuss available options. Process POS (point of sale) purchases. Cross sell products. Team up with co-workers to ensure proper customer service. Build productive trust relationships with client. Suggest ways to improve sales (e.g. planning marketing activities) Educational Qualification & Skills Required Proficiency in English. Excellent knowledge of MS Office. Hands-on experience with CRM software is a plus. Thorough understanding of marketing and negotiating techniques. Fast learner and passion for sales. Self-motivated with a results-driven approach. Aptitude in delivering attractive presentations. BBA/ BBM/ B. Com/ MBA degree. Message from CEO: .

Job Description The role The Global Business Support (GBS) function provides high-quality support to Clifford Chance offices worldwide through its various teams, including Document Production, Design Studio, Junior Executive Assistants, Virtual Assistants, and World Firm EAs. As an Executive Assistant (EA), you will provide dedicated support to allocated GBS stakeholders, assisting with a range of executive and administrative tasks. The role requires flexibility, with key working hours spanning early mornings and afternoons. Adjustments to working hours may be expected upon reasonable request. Who you will work with You will report to the Senior Manager, VA Team, while working collaboratively with colleagues across London, Delhi, Hyderabad, Newcastle, and Warsaw, ensuring a seamless delivery of service across locations. What you will be responsible for You will be responsible for providing comprehensive executive assistance to your assigned stakeholders What you will do As an EA, you will provide executive assistance and support to the allocated Stakeholders, including, and not limited to: Inbox Management: Prioritise and streamline email correspondences, keeping the inbox organised and junk-free. File emails systematically to prevent overflow and ensure easy retrieval. Respond on behalf of the stakeholder when required. Calendar & Meeting Management: Proactively plan and manage dynamic calendars, resolving scheduling conflicts efficiently. Arrange meeting logistics, including agendas, pre-reads, and coordination. Attend meetings, take minutes, and circulate action points in a timely manner. Travel Management: Organise comprehensive travel itineraries, including flights, rail, taxis, hotels, visas, and travel insurance. Ensure calendars are updated with logistical details and maintain structured travel records. Expense & Budget Management: Accurately and promptly submit claims (expenses, mileage, etc.) with quick turnaround times. Assist with invoice processing, purchase orders, and budget tracking as required and delegate to Administrative Assistants appropriately. Documentation & Data Management: Prepare and maintain accurate documentation, including reports, presentations, and correspondences. Manage document control via iManage and other relevant platforms, ensuring efficient record-keeping. Project Coordination: Support stakeholders by researching, compiling, and analysing project data. Draft and review status reports, escalate risks and issues, and monitor project milestones. Make informed decisions independently to meet critical deadlines. Confidentiality & Integrity: Maintain the highest level of discretion and professionalism. Adhere to policies, procedures, and regulatory requirements while fostering trust and reliability in stakeholder interactions. Collaboration & Team Engagement: Work closely with stakeholders, ensuring seamless communication. Actively contribute to the VA Team in all offices, assist in onboarding new team members, and provide absence cover when needed. Ad-Hoc Support: Assist with various ad-hoc tasks, including onboarding new hires, managing distribution lists, organising off-sites and team gatherings, and supporting stakeholder upskilling initiatives Qualifications Your experience Qualifications & Experience Bachelor s degree required; Master s/MBA from a reputed institute preferred.

Come join Deepwatch s team of world-class cybersecurity professionals and the brightest minds in the industry. If youre ready to challenge yourself with work that matters, then this is the place for you. Were redefining cybersecurity as one of the fastest growing companies in the U.S. - and we have a blast doing it! Who We Are Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch s cloud-based security operations platform, Deepwatch provides the industry s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business. Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit. Deepwatch recognition includes: 2025, 2024, 2023, 2022 and 2021 Great Place to Work Certified 2024 Military Times Best for Vets Employers 2024 US Department of Labor Hire Vets Gold Award 2024 Forbes Americas Best Startup Employers 2024 Cyber Defense Magazine, Global Infosec Awards 2023 and 2022 Fortress Cybersecurity Award 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners 2022 Cybersecurity Excellence Award for MDR Job Title: Admin & Facilities Coordinator (TBC) - Bangalore, India Location: Bangalore, India (Onsite - 5 Days a Week) Reporting To: Vice President, Engineering & Managing Director (India) About the Role: We are looking for an organized, detail-driven Admin & Facilities Coordinator to support the daily operations of our Bangalore, India office. This is a high-impact, in-office role that ensures the workspace runs smoothly while delivering cross-functional administrative support to General & Administrative (G&A) functions, including Human Resources, Information Technology, Finance, and Travel & Expense Management . The ideal candidate will be proactive, dependable, and capable of juggling multiple priorities in a dynamic, growing organization. This position requires full-time presence in the office, five days a week. In this role, you ll get to: Manage daily office operations to ensure a clean, organized, and welcoming workplace environment. Serve as the primary point of contact for all facilities management , vendor relationships, and building services. Maintain and order office supplies, monitor pantry stock, and coordinate office maintenance needs. Manage cafeteria operations, coordinate lunch services, track headcount, and maintain service quality Greet and support visitors , coordinate meeting logistics, and organize team events or offsites. Provide administrative and executive support to the VP, Engineering & Managing Director, including calendar management, meeting coordination, travel booking, and expense processing. Coordinate employee travel and expense management , including booking flights, hotels, and transportation, managing travel documentation, and processing reimbursements in alignment with policy. Support onboarding and offboarding logistics for employees in partnership with the HR and IT teams (e.g., workspace setup, access badges, equipment delivery). Ensure timely upkeep of AMC contracts, plan and support facility maintenance, and coordinate periodic fire safety drills and emergency protocols Partner with the IT team to facilitate local hardware provisioning, asset tracking, and issue triaging. Collaborate with the Finance team to manage invoice submissions, vendor payments, and petty cash. Support cross-functional initiatives and serve as the go-to administrative resource for employees in the Bangalore office. To be successful in this role, you ll need to: Bring 5+ years of experience in office administration, executive assistance, travel coordination, or operations preferably in a multinational or tech environment. Demonstrate exceptional organizational and time management skills , with the ability to handle multiple priorities simultaneously. Work effectively with cross-functional teams including HR, IT, Finance, and Admin, as well as external vendors, while demonstrating effective communication skills. Be highly self-motivated , proactive, and capable of operating independently in a fast-paced, evolving environment. Be comfortable in using basic functions under Microsoft Office Suite or Google Workspace . Maintain a professional demeanor , with discretion and reliability in handling confidential information. Why Join Us: Be a foundational member of our Bangalore office and help shape our local culture and operations. Work alongside a collaborative, global team committed to excellence and innovation. Make a direct impact by supporting cross-functional leaders and enhancing employee experience across functions. What We Offer: Deepwatch is excited to provide benefits designed to support team members and their families. Including: Medical, dental, vision, and disability insurance Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave Unique professional development benefits, starting at $3,000 annually Wellness contests and monthly educational programs 401(K) retirement program with employer match Learn more here: Deepwatch Benefits . Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. for further information. All Deepwatch employees are expected to: Be interested in and able to work remotely from a home office when not at a corporate office Pass a pre-employment background check in accordance with applicable laws . .

Job_Description":" We are looking for enthusiastic folks with aget-it-done mindset to join us in this mission. For us, hard work is important,but even more important is keeping our promises, delivering on our commitments.Being a hero is good at Alike but being a team player is priceless. Andfinally, making the right choice usually mean going the difficult path, andthat is the Alike way. The role As a Customer Care Executive, youllserve as the bridge between our customers and their next great adventure. Yourexpertise will guide travelers, ensuring they have a seamless, exciting, andpersonalised experience. If youre passionate about exploring the world andhelping others do the same, this role is for you! Key responsibilities Provide prompt,text-based support (chat, email, messaging apps) to tourists for a wide rangeof services, including SIM cards, experience tickets, travel bookings, andother tourist essentials. Occasionally handlecustomer queries via voice calls when required. Guide customers inselecting and purchasing suitable services based on their needs andpreferences. Assist with bookingmanagement, troubleshooting, and real-time problem resolution during thecustomer\u2019s stay. Maintain up-to-dateknowledge of all products, services, and promotions relevant to tourists. Ensure high levels ofcustomer satisfaction by delivering friendly, accurate, and efficient service. Collect and relaycustomer feedback to improve service quality and offerings. Collaborate with teammembers to achieve service targets and maintain smooth operations. Adhere to shiftschedules, company policies, and standard operating procedures. Keep digital records of customer interactions andtransactions accurately. Requirements At least 2 years\u2019experience in a customer service role in the services industry. Experience of workingin the travel industry will be an added advantage. Good knowledge ofpopular travel destinations, culture, and trends. Comfortable working inshifts Proficiency in using CRMsystems and software. Excellent communication(both written and verbal) and negotiation skills. Ability to work in afast-paced environment and manage multiple tasks simultaneously. Problem-solving skillsand the ability to handle challenging customer situations with empathy and grace. Benefits Competitive salary and benefits A supportive and ambitious team to help you grow ","