1694 Service Quality Jobs - Page 10

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager India |Full-time (FT)|Customer Operations Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in pro...

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery team for timely and efficient project completion. Develop and implement strategies to improve service quality and customer satisfaction. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues impacting project delivery. Provide guidance and mentorship to team members to enhance their skills and performance. Ensure compliance with company policies, proce...

You will be responsible for ensuring the timely pickup of shipments from customers and connecting them onto the network as per the set cut-offs. It is crucial to ensure adherence to operational workflows and standard operating procedures (SOPs) defined for service center outbound operations. Monitoring the daily in scan and out scan of shipments and related paperwork is essential, along with conducting daily staff briefings to communicate operational changes and route adjustments. Your role will involve distributing pickups among the team and ensuring timely pickups from regular customers as per agreed cut-off times. To reduce nil pickup wastages among regular clients, you will provide feedb...

Role Summary: We are seeking a passionate and proactive individual to lead the growth and effectiveness of Employee Resource Groups (ERGs) across the organization. This role will be responsible for enabling inclusive, vibrant, and high-impact communitiesranging from diversity-focused groups to interest-based communities. The ERG & Employee Community Lead will act as a key connector, program manager, and advocate to foster belonging, collaboration, and employee engagement. Key Responsibilities: ERG Strategy & Enablement Drive the vision, structure, and governance for all ERGs across the organization. Support ERG leaders in setting goals, planning events, and aligning with company values. Esta...

A Food and Beverage Associate affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests food, beverage, and culinary expectations. What will I be doing As a Food and Beverage Associate, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve custo...

Job Description Technical Content Designer - APAC Pune An exciting opportunity has arisen for Technical Content Designer - APACto join Rolls-Royce Power System Business. Innovate & Power the world At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes MTU-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power...

0px> In one sentence The Sourcing Manager is responsible for all business- related activities that Amdocs performs with its suppliers that are under his / her responsibility in order to optimize costs and savings. All you need is. . . Key responsibilities Perform all Software procurement and contracting activities including pre- qualification of suppliers, tender management, negotiation, and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). Work closely with all Amdocs units to fully understand their needs from Procurement. Develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guideli...

Driving Management vision to ensure consistency in Customer Satisfaction by enabling excellence in customer support delivery, upholding a consumer-centric focus & mind-set of surpassing departmental expectations. The candidate should possess strong skills in data management, analysis and processing, having an ability to translate raw consumer support data and information into actionable solutions and strategies. Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions. Have technological acumen, combining creativity, digital know-how and the ability to connect people. This is because most consumers have integrated technological...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-da...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-da...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

FM will be responsible for managing all aspects of the facility management service delivery system at office. In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term projects, operations and maintenance, interface with senior managers in real estate / Facility team and business units, coordination with other key managers within and achieve customer satisfaction. Provide the leadership to the Facility Management team on a client site The single point of Management Control for FM Oversee the operation, staffing, performance and development of ...

Job description JOB LOCATION : A1-233, Sushant Lok Rd, opp. Pillar No 238, Sector 55, Gurugram, Haryana 122001 What you'll do : To develop as complete skin and hair Counselor and provide consultations to clients for their skin and hair-related problems. Suggesting and performing treatments on patients based upon the diagnosis of skin and hair-related concerns. Must have knowledge of Hair Loss Control and Hair Growth Treatments, Hair Growth Laser treatment, Mesotherapy, treatment with Derma roller, and PRP treatments. Must have knowledge of Skin Treatments like peels, pigmentation treatment, removal of moles, warts & tags; Facial PRP; Q-switched laser treatment, and CIT Treatments. Must have ...

Job Description Summary Preparation of proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment Impacts the teams ability to achieve service, quality and timeliness of objectives. Subject to Commercial policy objectives. Has independence in achieving commercial objectives within operating budgets and operating guidelines. There is moderate autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgment are required to achieve outcomes required. Job Description Roles and Responsibilities Develop proposals; may negotiate with customers; ensure deals deliver shareholder value; drive competitive pricin...

Job description Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC s purpose of openingup a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Managemen...

Key Duties Promptly answer all requests for reservations and record them accurately Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control Check no shows from previous day and give details to Assistant Front Office Manager for processing and follow up Ensure all reservations loaded into the PMS system are up to date Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders Create group masters and ...

About the Job We are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment. As Senior IT Generalist, You Will Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results Interpret and validate technical issues, test solutions, follow-up and escalate when necessary Solve complex problems in a technical service-oriented environment Co...

Serve as a Subject Matter Expert (SME) with a thorough understanding of end-to-end Accounts Payable (P2P) processes. Perform supplier reconciliations and resolve discrepancies effectively. Coordinate with supervisors to address daily operational issues and implement solutions. Allocate work volumes within the team, ensuring timely completion of daily targets. Prepare and maintain reports required for daily, weekly, and monthly metrics; strong proficiency in Excel and PowerPoint is required. Manage and respond to business and internal stakeholder emails, ensuring clarity and timely resolution. Ensure consistent, high-quality deliverables within defined timelines. Demonstrate client sensitivit...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Job Description : Ensure accurate and timely verification of attendance for BA personnel. Prepare and send complete and error-free NFRD (Non-First Run Delivery) reports to customers promptly. Work towards continuous improvement in customer experience. Coordinate with dealers regarding RPH (Return Parts Handling) and defect logistics. Ensure 100% accuracy in monthly physical inventory at the Swaraj stockyard. Conduct regular customer interactions and ensure minimal customer complaints. Maintain a minimum SQI (Service Quality Index) audit score of 90%. Achieve 100% adherence to Service Level Agreements (SLAs). Ensure 100% accurate dispatch operations daily and monthly. Prepare and submit a mon...

Eligibility Students pursuing 11th or Secondary / 10th pass level Minimum 16 years of age Valid Aadhar (National Identity) card Program Framework 12 months of Paid Apprenticeship with On the job training 9 hours (including 1hour break) per day and 5 days working Online Assessment on completion of 3 & 11 months Government recognized & Starbucks co-branded certificate on successful completion of the program Scope of Training Providing legendary customer service to all customers Creating the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Apprentice is responsible for mo...

Job Description : New Business Acquisition Identify, target, and convert prospective clients requiring FTL transport services across sectors like FMCG, Automotive, Manufacturing, E-commerce, and Retail. Conduct sales visits, pitch logistics solutions, and prepare tailored commercial proposals. Manage the complete sales cycle from lead generation to contract closure. Client Relationship Management Build and maintain long-term relationships with clients through regular engagement and performance reviews. Act as a liaison between the client and operations teams to ensure service quality and timely issue resolution. Commercial Negotiation & Quoting Collaborate with internal pricing and fleet tea...