1046 Service Quality Jobs - Page 10

Job Summary: We are looking for a skilled Mud Chiller/Electrical Technician to join our Field Services team. In this role, you will be responsible for the operation, maintenance, installation, and commissioning of NOV Mud Chiller and Fluid Control equipment at the wellsite. You will play a key role in delivering high service quality, ensuring equipment reliability, and upholding safety standards, while acting as a direct interface with our customers. Primary Responsibilities Fully Accountable for the performance of all NOV Mud chiller/Fluid Control rental equipment on location. Perform and ensure the proper installation of the Mud chiller/Fluid control and related equipment at the wellsite Conduct all pre-operational tests to confirm that all equipment functions according to NOV standards. Perform Operations in a manner that assists the organization in meeting NOV safety, operational, and sales goals. Manage Inventory of equipment, spares, tools and all other NOV supplied items on the location and coordinate this inventory with local manager or supervisor. Ensure service quality is continually enhanced. Set a high standard in Safety, Operations, Maintenance and repair, and efficient use of resources to ensure that the customer is satisfied with the value that our equipment and people bring to their operation. Maintain the equipment, work area and always living quarters in clean and orderly condition, in line with NOV or customer standards. Diagnoses and repairs complex Mud chiller/Fluid Control equipment and associated control systems malfunctions that are used in NOV mud chillers systems. Manage assigned tasks to ensure timely completion and meet customer satisfaction expectations. Report s problems or changes to management immediately. Adheres to all NOV and its customer safety standards. Provides safety awareness on worksites. Compiles job documentation, such as certificate of completion, customer training forms, training certificates and punch lists Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in companys product lines. Completes certifications as required by the company. Perform additional duties related to the commissioning and servicing of building controls and facilities management systems as assigned. Communicate with the area supervisor and document any equipment or part losses or damage during every move. Complete both operational and safety checklists as required by the operations department and/or customer. Maintain and submit daily operation activity reports for each location to the area supervisor. Follow the safety and environmental protection policies established by the company and its customers. Consistently wear the appropriate Personal Protective Equipment for each activity throughout all operations as per NOV or its customer. Request to the Local Manager/Supervisor for the required consumables and parts (as per the inventory list at the wellsite) needed for daily operations of the Solids Control and Auxiliary equipment, following the established Materials Request Procedure. Assist in the correct loading and securing of all equipment and parts, ensuring compliance with the transfer procedures when moving items from base to base, base to well, or well to well. Complete operational and safety checklists as required by the operations department and/or its customers. Manage and maintain the control, follow-up, and orderly filing of QMS and/or project documentation. Job Requirement : Education: Diploma or Degree in Instrumentation, Electrical Engineering, or related field (preferred). Experience: Minimum 5 years working with industrial chillers; prior experience with York/JCI systems is a strong advantage. Proven ability to troubleshoot, repair, and maintain complex HVAC or chiller systems. Strong interpersonal skills with the ability to communicate effectively with technical and non-technical stakeholders. Proficiency with PC-based software and chiller programming tools. Oilfield experience is highly desirable. Proficient in spoken and written English. Physically fit and capable of working in both offshore and onshore environment. Additional Expectations Maintain high standards of quality assurance in all field activities. Participate in ongoing training and certification programs as required. Demonstrate commitment to Health, Safety, and Environmental (HSE) standards. Ensure timely and accurate reporting of incidents , and actively contribute to root cause analysis and corrective actions.

Join our Ocean Freight Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate Ocean Freight (OFR) Job Grade N Job Location: Chennai Are you dynamic and results-oriented with a passion for logisticsJoin our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree. A degree in logistics, industrial engineering, management will be an advantage 0 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate- OFR Close the popup

Join us at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate Job Grade: N Job Location: DGFF GSC Vikhroli, Mumbai Are you dynamic and results-oriented with a passion for logisticsJoin our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the operation service lines, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing entries such as registration and invoice declaration, managing invoice and costing, handling data validation and enrichment, and offering global customer support. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree (any) 0 3 years of job experience from BPO or logistics domain Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate Close the popup

Job Description Summary Join GE Digital as a Technical Delivery Manager where youll provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. Youll lead a team of GE Project Software Engineers Partners and Contracted Technical SME from Partners and Contractors assigned to the Project Team developing project delivery strategy and delivering solutions against the scoped requirements to a high level of quality as per the Contract and Schedule. As a knowledge leader on our EMS/DMS/MMS or Asset Management systems youll have the unique opportunity to contribute and shape the future of our global team. Job Description Role Summary Responsibilities will include Lead a team to deliver the ADMS/AEMS/WAMS projects Youll own the End-to-End responsibility on the Software Delivery technical element of projects to meet the contracted requirements timeline and quality commitments. Own the Solution ensuing that any non-Product requirements are reviewed Collaborate with the Project Manager in relation to the Project Scope ensuring that the deliverables are in accordance with the Scope of Work Lead the Partners and any Services Engineers assigned to the Project assigning Work Packages and ensuring the reviews on technical landscape Ensure development and documentation are fit for purpose. Responsible for generating the activities as per the agreed project RACI matrix. Responsible for the documentation of requirements schedule and WBS for any Change Requests within the Project Confirm the completion of deliverables against milestones and stage reviews. Responsible for the Environment Strategy for the Project and Support Teams ensuring that these are created built and fully accessible whilst providing support to the Customer on their needs. Attend the Project Internal and Customer Meetings as well as hold regular Technical Internal and External Meetings and daily Stand-Up meetings (AGILE Scrum) with the team The Delivery Manager is to attend the Scheduled Project Review Meetings supporting the Project Manager Responsible for any technical workshops held with the Customer during Design stage and generating the documentation and attending document reviews Own the Delivery Model and Tools (e. g. JIRA Confluence) Review activities against the WBS and inform the stake holders of any delays or risks Collaborate with the Project Manager in relation to the Project Scope ensuring that the deliverables are in accordance with the Scope of Work Responsible for the documentation of requirements schedule and WBS for any Change Requests within the Project Confirm the completion of deliverables against milestones and stage reviews. Leadership: Has the ability to lead a team of 6-8 people with motivation and high energy level Ability to take ownership of projects and deliver while mentoring and helping team. Excellent stakeholder management and ability to deal with multiple functions/ projects in parallel. Prepare work breakdown structure work instructions estimation tools by working with subject matter experts and prepare a solution package. Acts as a go-to person for subordinates both in terms of solution expertise but also in terms of performance management and professional development. Proactively engages with cross-functional teams to resolve issues and design solutions. Qualifications / Requirements: Engineering Graduate from an accredited university (B. E. /B. Tech/ Engg. Degree) 8+ years of experience in TD Domain and implementation services Strong analytical skills. Strong written and interpersonal communication skills. Ability to make formal and informal presentation. Prior experience of Product management for software solution offerings would be highly desirable. Desired Characteristics: Committed to maintaining the highest standards of service quality in all aspects of project delivery Demonstrated ability to manage multiple projects simultaneously Strong organizational analytical and problem-solving abilities Familiar with contract terms Experience working with global teams / partners Strong oral and written communications skills Strong interpersonal and leadership skills Additional Information Relocation Assistance Provided: Yes

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the clients employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understands how to coordinate efforts across teams to achieve goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides day to day supervision to a team. (e. g. , coaching on performance, coordinating activities, checking on quality, and work progress) Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Provides daily direction to employees so that Accounting services operations are performed to standards. Reviews expenditure expense/payment/outstanding reports for proper authorization and precision. Serves as point of contact and a mentor for resolving complicated issues related to accounting. Ensures delivery within the given timeframe and quality parameters. Tracks project metrics and employee performance records and provides feedback. Handles people management responsibilities of assigned reporters. Assists managers in any departmental initiatives and process improvement discussions. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

Job Summary We are looking for a proactive and experienced Assistant Manager - Trainer to join our Training & Development team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs across departments especially focused on our call center agents. This role requires strong communication skills, a keen understanding of adult learning principles, and the ability to align training with organizational goals. Key Responsibilities Conduct onboarding training for new joiners across call center and support teams. Design and deliver product/process training sessions for existing employees. Create effective training modules, presentations, and handouts. Identify training needs by evaluating strengths and areas of improvement. Conduct refresher training sessions and soft skills development programs. Monitor and evaluate training effectiveness through feedback and performance metrics. Partner with team leaders and department heads to ensure consistent delivery of quality service. Maintain training records and provide regular reports to senior management. Support in the implementation of Learning & Development initiatives company-wide. Key Skills & Competencies Excellent communication, facilitation, and presentation skills. Strong interpersonal and stakeholder management abilities. Ability to manage multiple training sessions and priorities. Sound knowledge of adult learning methodologies. Analytical skills for training needs analysis and performance evaluation.

Job Requirements Job Purpose: The Service Training Executive will be responsible for developing, conducting, and continuously enhancing technical and soft-skill training programs for EV service personnel across the network. This role ensures that service technicians, customer support staff, and dealership personnel are well-versed in the latest EV technologies, diagnostics, repair procedures, and safety protocols. The objective is to enhance service quality, reduce turnaround time, improve customer satisfaction, and drive operational excellence in the aftersales ecosystem for 2-wheeler EVs. Position Overview: Location: Chennai Position Title: Service Training and Development Manager Reports to : Group Manager- Service Lead Function: EV Commercial What youll do: Training Development & Delivery Design and develop training modules (technical, functional, and customer-centric) specific to EV 2-wheelers. Conduct regular classroom and on-field training sessions for service technicians, dealership staff, and service advisors. Use a mix of training methodologies hands-on, digital simulations, and assessments to ensure effective knowledge retention. Content Management Collaborate with R&D, Quality, and Service Engineering teams to create accurate and updated content. Regularly update SOPs and troubleshooting guides based on field feedback and product updates. Trainer Enablement Train-the-Trainer (TTT) programs for regional trainers and technical specialists. Ensure standardization and consistency in delivery across all locations. Performance Evaluation Monitor and evaluate the effectiveness of training sessions via feedback, assessments, and field performance tracking. Identify skill gaps and design corrective action plans. Compliance & Certification Create certification programs for service staff and maintain a skill matrix across the network. Ensure all safety norms and regulatory compliance aspects are embedded in training. Digital Training Tools Deploy and manage LMS platforms for e-learning modules. Incorporate innovative digital ideas for knowledge transfer. Technical Support Provide technical guidance and support to technicians on the shop floor. Assist with troubleshooting and resolving complex EV issues. Serve as a point of contact for EV-related technical inquiries. What youll bring: Experience: 7-9 years of progressive experience in training development and delivery, particularly for technical or automotive industries. Technical knowledge and experience with Electric Vehicles (EVs), specifically 2-wheelers. Experience in content creation, management, and updating technical documentation. Familiarity with Learning Management Systems (LMS) and digital training tools. Technical troubleshooting and problem-solving skills, preferably in an automotive or EV service environment. Background in automotive or technical training, with experience working with EVs or similar technologies. Qualification: Bachelordegree in Engineering in Automobile / Mechanical Ready to Join Us Apply via our website today. Join our trailblazing team and be a part of our legacy! So why waitJoin us and experience the freedom of embracing the road, riding with pure motorcycling passion.

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues. About the role In this role, you will lead the end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. Youll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You ll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions. Shift : 5 PM IST to 2 AM IST (OR) 7 PM IST to 4 AM IST What You ll Do Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives. Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action. Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality. Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries. Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth. Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration. Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction. Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency. What you Bring Experience: 3 to 7 years of technical troubleshooting, or customer onboarding in the SaaS industry. Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable. Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies. Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills. Customizes advanced integration solutions and addresses a wide range of client-specific needs. Exercises significant judgment in decision-making processes, considering various factors and potential impacts Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes. About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

Country: India Work Location: 115676 Work Location: Bangalore Urban, Karnataka, India Openings: 2 Department: Work Mode: On Site Shift: 8 hours Job Type: (Unknown) Experience Range: 3 - 5 Yrs. Preferred Industry: Qualification Required: Graduate Salary: INR 35000 Key Skills: Physical Security Operations Officer Functional Area: Functional Job Introduction: Job Title: Operations Officer Location: Karthik Nagar, Marathalli, Bengaluru, Karnataka Service Area wise Vacancies: Sarjapur (1), E-City (1), Employer: G4S Secure Solutions Limited Salary: Negotiable, based on experience and interview performance Job Summary: We are seeking a dynamic Operations Officer to oversee the daily operations of security services across designated client sites. The ideal candidate will ensure compliance with security standards, maintain client satisfaction, and effectively manage and motivate security personnel. This role requires a proactive approach to operational challenges, team leadership, and customer engagement. Key Responsibilities: Operations Management: Supervise security operations at multiple client locations. Ensure compliance with contractual obligations, company protocols, and legal requirements. Conduct routine site inspections to assess service quality. Personnel Management: Manage recruitment, training, and deployment of security personnel. Address employee grievances and maintain high morale among the workforce. Oversee shift scheduling to ensure uninterrupted site coverage. Client Relationship Management: Act as the primary point of contact for clients, addressing concerns promptly. Provide regular performance updates and operational reports to clients. Training and Development: Conduct regular training sessions on security protocols and emergency procedures. Ensure team readiness to handle a variety of security scenarios. Incident Response: Monitor and address incidents at client sites, ensuring swift resolution. Document and report incidents to management and clients as required. Compliance and Reporting: Maintain records of operations, incidents, and staff performance. Prepare and submit monthly operational and financial reports. Cost Optimization: Identify opportunities for operational efficiencies to reduce costs without compromising service quality. Candidate Requirements: Education: Bachelor s degree in any field (preference for security management or law enforcement). Experience: 5 7 years in security operations, with at least 2 years in a supervisory role. Language Proficiency: Fluency in English, Kannada, and Hindi. Physical Standards: Minimum height of 5 8 (males) with good physical fitness. Skills: Leadership and team management. Excellent communication and customer service. Strong organizational and problem-solving abilities. Knowledge of security technologies and compliance regulations. Benefits: Competitive salary with performance-based incentives. Provident fund, medical insurance, gratuity, bonus, and paid leaves. Opportunities for professional growth and training. Application Process: Submit an updated resume with relevant details. Initial screening and telephonic interview. Face-to-face interview at the designated location. Issuance of an offer letter followed by onboarding and training. For inquiries or applications: Contact Person: Abhay Mulik Mobile (Voice): 9972877452 Mobile (WhatsApp): 9113627282 Email: abhay.mulik@in.g4s.com This role is ideal for experienced physical security professionals passionate about operational excellence and team leadership. Job Responsibility: The Ideal Candidate: Perform an action:

As Sales Manager for Meetings and Events, you will oversee and direct all aspects of the hotel s strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with operations to ensure successful conference and banqueting and outside catering events for our clients. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest s experience an enjoyable one. Duties and Responsibilities Financial returns: Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Achieves the monthly and annual personal target contributing to the Sales revenue. People: Assign work, and establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with brand and service standards, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. Guest experience: Responsible for Small to Medium sized Events / Groups as approved by the Assistant Director of Sales Meetings & Events. You will be responsible for the successful outcome of assigned programs from pre-arrival through to post-departure; liaising, coordinating and attending meetings as required. Assemble and distribute consistent, concise group resumes and banquet event orders that clearly represent a conventions every requirement for all departments. You will work closely with the client and key hotel departments throughout the duration of the conference, being available to assist guests at the appropriate times, driving excellent customer satisfaction scores. Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Conduct banquet and catering facility tours and entertain clients to enhance the guest s meeting/banquet experience. Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, d cor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. Responsible business: Develop awareness and reputation of the hotel and the brand in the local community. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment. Perform other duties as assigned. May also serve as manager on duty. Accountability Meeting Catering Sales/Banqueting/Events target along with the desired service standards . Qualifications and Requirements Minimum of 4 year Sales experience in 4or 5Hotel property Hospitality degree or equivalent Excellent customer relations, problem solving and time management skills Proficient knowledge of Microsoft Office and Opera Sales Proven ability to creating new business opportunities Assertive, professional and positive with a proven ability to develop in a team environment Must be able to work independently and maintain a positive attitude within a very busy environment With valid drivers license is preferred

As a Customer Service Executive at our Retail Banking unit in Delhi, your primary responsibility will be to assist customers, partners, and other stakeholders in addressing their queries and needs. You will play a crucial role as a brand ambassador for our company, ensuring a positive customer experience. Your key responsibilities will include providing exceptional customer service, promoting a customer-centric approach within the organization, and driving organic growth. You will be expected to take ownership of customer issues, ensuring they are resolved efficiently and effectively. Additionally, you will be tasked with setting a clear mission to enhance service quality and implementing strategies to achieve this goal by staying abreast of industry developments and best practices. Developing service procedures, policies, and standards will be a part of your role, along with analyzing management information systems (MIS) to enhance productivity. You will also be responsible for recruiting, mentoring, and developing customer service resources, fostering an environment that encourages their success. Managing the approved budget, maintaining workflow priorities, and optimizing resources to meet targets will be essential aspects of your position. Your ultimate objective will be to elevate service quality and customer focus within the organization, thereby boosting customer satisfaction, loyalty, and retention. Furthermore, you will be required to monitor and actively engage in discussions on social media platforms such as Twitter, Facebook, and other relevant sites. By exploring business opportunities and ensuring swift resolution times through appropriate follow-up, you will contribute to improving our brand image and customer grievance handling mechanisms. Collaboration with various stakeholders within the organization will be necessary to swiftly resolve customer complaints. By managing employee morale and engagement levels effectively, you will help us deliver best-in-class service to our customers. To qualify for this role, you should hold a graduate degree in any discipline and possess 0-2 years of experience in customer service. Join us in our mission to enhance customer satisfaction and service quality while upholding the values of our organization.,

At PwC, as a member of the finance consulting team, you will specialize in providing consulting services related to financial management and strategy. Your role involves analyzing client needs, developing financial solutions, and offering guidance and support to help clients optimize their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will focus on improving the efficiency and effectiveness of financial operations within organizations. Your responsibilities will include assessing financial processes, identifying areas for improvement, and designing and implementing solutions to streamline financial operations, enhance controls, and reduce costs. Additionally, you will provide guidance on financial systems implementation, process automation, and financial shared services. As a reliable and contributing member of a team, you are expected to adapt quickly, take ownership, and consistently deliver quality work that drives value for clients and contributes to the success of the team. Some examples of the skills, knowledge, and experiences required for success in this role include: - Applying a learning mindset and taking ownership for your own development - Appreciating diverse perspectives, needs, and feelings of others - Adopting habits to sustain high performance and develop your potential - Actively listening, asking questions to check understanding, and clearly expressing ideas - Seeking, reflecting on, acting on, and giving feedback - Gathering information from various sources to analyze facts and discern patterns - Committing to understanding how the business works and building commercial awareness - Learning and applying professional and technical standards In managed services at PwC, the focus is on providing outsourced solutions and supporting clients across various functions. Professionals in this role help organizations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They leverage skills in project management, technology, and process optimization to deliver high-quality services to clients. To excel in this role, you will need to monitor key performance indicators, follow client and regulatory requirements for data protection and compliance, identify and execute continuous improvement activities, and apply a learning mindset for your own development. You should also appreciate diverse perspectives, sustain high performance habits, actively listen, gather information for analysis, and uphold professional and technical standards. Basic Qualifications: - Bachelor's Degree in accounting, finance, or a related field - Minimum of 6 years of experience Preferred Qualifications: - Experience with SAP, S4Hana, and Blackline - Proficiency in using Microsoft Office applications - Fluency in one or more APAC region languages (Note: The above job description is based on the provided information and tailored for clarity and proper formatting.),

The Executive Customer Engagement role in the Operations department requires managing office administration assets, agents contracting, new business processing, banking of initial & renewal premium, retention of surrender requests, execution of service requests post policy issuance, responding to customer queries and complaints, maintaining high NPS scores, life and health claims processing, handling compliance issues, and ensuring audit rating. Success will be measured based on service delivery time, customer engagement, surrender retention rate, NPS score, banking efficiency, accuracy of requests, customer service, timely document uploads, and audit rating. The ideal candidate should be a graduate/post-graduate with 1-3 years of experience in front-end customer services, possessing knowledge of service quality. Key skills required include being customer-centric, excellent communication, coordination, and proficiency in Excel for data management. This position offers an opportunity for career growth and development in the field of customer engagement within the agency operations. The location for this position is in Kollam.,

We are seeking a highly experienced and strategic Service Quality Leader to oversee and enhance quality management for our Revenue Cycle Management (RCM) operations across multiple client accounts. This role is critical in driving process excellence, audit accuracy, and continuous improvement initiatives in alignment with client expectations and industry standards. The ideal candidate will bring a strong background in RCM, proven quality leadership experience, and a data-driven mindset to ensure service excellence and operational stability. Work Location : Chennai Work Type : Work from office Shift Timings : US Shift Timings (6:00 PM to 3:00 AM) Requirements Bachelors degree in any stream, or related field. Minimum 9+ years of experience in RCM with at least 3 years in quality leadership role. Six Sigma Green Belt certification is an added advantage Proven experience in auditing and improving end-to-end RCM functions such as Billing, AR Follow-Up, Denials, and Cash Posting. Strong analytical skills with experience using quality monitoring platforms, dashboards, and RCA tools. Excellent communication, stakeholder management, and team leadership skills. Proficiency in MS Excel, PowerPoint, and BI tools for reporting and data visualization. Key Responsibilities: Lead and manage the Service Quality team supporting RCM operations across multiple client accounts. Develop, implement, and monitor quality control processes and audit frameworks aligned with industry standards and client SLAs. Identify root causes of performance gaps and drive corrective and preventive action plans provided by Operations using Six Sigma/Lean tools (DMAIC, RCA, FMEA, etc.). Partner closely with Operations, Training, and Client Services teams to align quality objectives with overall business goals. Design and deploy performance dashboards and reporting structures for internal and client-facing reviews. Ensure audit accuracy, timely reporting, and feedback loops to drive error reduction and enhance process stability. Stay up to date with provider and payer-specific requirements impacting RCM. Support client audits, escalations, and calibration sessions with detailed analysis and remediation plans. Collaborate in transitioning new business by setting up QA frameworks, SOPs, and success metrics. Interested candidates with the above-mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation protocols, and service standards; establish feedback collection systems (surveys, NPS, CSAT) Handle complex customer service issues and escalations, ensuring prompt and satisfactory resolution Analyze customer feedback and complaints to identify areas for improvement and deliver insights to executives Monitor public customer sentiment (e.g., reviews, social media) and manage responses Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Reporting and Data analysis Prepare and share daily, weekly, monthly reports on customer service performance Analyze service data to identify trends and make data-driven decisions Experience: Minimum 6-7 years of experience in customer service, with at least 2-3 years in a lead role. Skills: Strong leadership and team management skills Excellent communication skills Strong problem-solving skills Customer-focused attitude Conflict Management Presentation and Reporting Automation/AI in support (e.g., chatbots) Adaptability and Resilience

Assist in addressing and resolving data quality issues reported by users and data stakeholders, including anomalies, inconsistencies, and data quality concerns. Participate in the monitoring, tracking, and management of data quality incidents and requests, ensuring timely and effective responses. Assist in creating and maintaining comprehensive documentation of data quality issues, resolutions, and best practices for reference and training. Support the Data Quality Service Desk Lead in managing and escalating complex data quality issues to the relevant teams, ensuring appropriate actions are taken. Assist in tracking and reporting on data quality incidents and metrics to ensure transparency and accountability. Excel Basic understanding of SQL. Good communication and Aptitude. Qualifications Graduate

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career within Information Technology as a Support Technician at Tech Hub involves providing firstline technical assistance and support for queries and issues related to application platforms. This position assists with maintaining optimal system functionality and ensures customer satisfaction through resolving technical problems. Handle escalated issues from Level 1 support related to Office 365, Intune, Exchange Online, SharePoint, Teams, and other collaboration tools. Diagnose and resolve complex technical problems with Microsoft 365 services and Google Workspace applications. Create and maintain detailed documentation of issues, resolutions, and configurations within the ticketing system. Work closely with Level 1 support, engineering teams, and other stakeholders to resolve issues and improve system performance. Configure and manage Google Workspace settings, security policies, and user accounts, including managing mobile devices and performing security audits. Provide guidance and training to users on Google Workspace and Vault functionalities, including onboarding and offboarding procedures. Manage security settings, enforce policies, and ensure data governance and compliance within the organization. Monitor system performance, identify potential issues, and implement solutions to maintain optimal system functionality. Create and maintain documentation, knowledge base articles, and best practices for Google Workspace and Vault administration. Manage data retention policies for eDiscovery purposes. Ensure proper recording and closure of all reported issues Mandatory skill sets Strong understanding of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune. Proven ability to diagnose and resolve complex technical issues. Understanding of cloud services and platformasaservice (PaaS) offerings. Familiarity with ticketing systems and support tools Preferred skill sets Relevant Microsoft 365 certifications (e.g., MS900, MS100, MS101) and Google Workspace Administrator Certification. Years of experience required 4+ yrs Education qualification Any Ug/Pg Education Degrees/Field of Study required Master Degree, Bachelor Degree Degrees/Field of Study preferred Required Skills Microsoft SharePoint Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more} No

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Senior Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career within Information Technology focusing on Power Automate and UiPath involves managing and resolving complex issues related to automated processes. The role involves designing, developing, and maintaining efficient RPA solutions while collaborating with stakeholders and ensuring adherence to best practices. Configure and maintain sophisticated Power Automate flows and UiPath bots to integrate with diverse systems. Ensure seamless integration and interoperability between automated solutions and existing IT infrastructure. Troubleshoot and resolve technical issues related to automation workflows and integrations. Design and develop new automation solutions or enhance existing ones. Monitor the performance of automated processes and identify areas for improvement. Create and maintain technical documentation for RPA solutions. Collaborate with business users, developers, and IT teams to understand requirements and ensure smooth operation. Provide training and support to endusers on utilizing RPA solutions and troubleshooting basic issues. Ensure quality by supporting coding and architectural standards and thorough unit testing Mandatory skill sets Strong technical skills in UiPath and Power Automate. Deep understanding of both platforms, including their respective features, components, and development environments. Understanding of cloud services and platformasaservice (PaaS) offerings. Familiarity with ticketing systems and support tools Preferred skill sets Relevant Certification from UiPath and Microsoft on Power Automate Years of experience required 6+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Required Skills Platform as a Service (PaaS) Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more} Travel Requirements Government Clearance Required?

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations & Summary A career within Information Technology as an Application Support Team Lead involves leading the application support and operations, ensuring timely management of SLAs, coordinating complex technical issues, and ensuring seamless operation of application support. The role is crucial in driving outcomes, ensuring excellence, and facilitating the success of projects and programs. Lead the application support team to provide timely and effective support for business applications. Ensure applications are maintained and updated according to business needs and technological advancements. Oversee the resolution of applicationrelated incidents and service requests. Manage, mentor, and develop a team of application support specialists. Conduct regular performance reviews and support career development initiatives. Foster a collaborative and customerfocused work environment. Ensure application support practices comply with relevant security policies and regulations. Implement measures to safeguard applications from security threats. Develop support and operations management plans, scope, objectives, and timelines. Drive continuous improvement by implementing ITILaligned processes and optimizing workflows. Monitor, analyze, and report on key performance indicators (KPIs) to enhance service efficiency. Collaborate with crossfunctional teams to ensure service standards and SLAs are consistently met. Act as a point of escalation for critical service issues and maintain governance over compliance and documentation Mandatory skill sets Strong analytical skills with experience in interpreting and presenting performance data. Prior experience in team leadership or managerial roles in Application support operations. Excellent communication and stakeholder management skills Preferred skill sets ITIL v4 certification Years of experience required 8+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Team Leadership DevOps No

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations & Summary A career within Information Technology Service Desk & IT Support focusing on MFiles involves providing technical support and maintenance for the MFiles document management system. The role is key in ensuring system performance, reliability, and enhancing document management utilization across the organization. Job Position Title Associate/Senior Associate || Handle initial user inquiries and troubleshoot issues. Familiarity with MFiles functionality and architecture. Work with IT and business teams to understand document management needs and provide solutions. Configure the MFiles platform to meet specific needs. Respond to and manage support tickets and customer queries in a timely and professional manner. Document issues and resolutions, maintaining an accurate log of activities for reference. Assist in testing new features and updates to the platform to ensure quality and performance. Contribute to the creation and updating of support documentation and FAQs. Provide guidance to users on effectively using the application. Monitor app performance and report any issues Mandatory skill sets Deep understanding of the MFiles platform, its features, and its architecture. Understanding of database concepts and experience with SQL for querying and data analysis. Experience with cloudbased environments where MFiles may be hosted. Preferred skill sets MFiles Certified Professional (MCP). ITIL v4 foundation certification Years of experience required 3+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills MFiles Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more} Travel Requirements Available for Work Visa Sponsorship

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, coordinates and oversees cementing service line work at the well site, providing quality service to the customer. Ensures customer satisfaction with work performed. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Job role may require cross training and active participation in another product service line. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. Plans and performs necessary calculations for the total job at the well site as needed. Leads the site crew comprised of Halliburton and/or non-Halliburton employees. Evaluates individual performance levels of the crew and trains operators to improve their job performance. Job role has budgetary type of accountabilities or directly impacts a revenue centeraposs viability or its quality of service via personal contributions. Skills are typically acquired through a high school diploma, or similar education and 2 years of experience as Service Supervisor-Cementing, I. Licensure to drive commercial equipment may be required. Given the nature of oil field service work, the ability to communicate effectively with others is necessary. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Candidate must meet the minimum developmental standards for this job classification. Demonstrates proficiency in the operation and maintenance of each type of equipment/unit/tool normally used in the product service line. Has exceptional skills within the service line and a general understanding of other service functions. Qualifications Location Guru Hargovindji Marg, Mumbai, Monaghan, 400093, India Requisition Number: 198118 Experience Level: Experienced Hire Product Service Line: Cementing Full Time / Part Time: Full Time

About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements:" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them. " Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms. " To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements:" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.

About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys.Job Requirements:" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales. " Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.Job Requirements:" Should be a least graduate. " No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.

Job Role: " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. Job Role:" To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements:" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.Same Posting Description for Internal and External Candidates