1046 Service Quality Jobs - Page 15

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for May manage individual projects or coordinate a team of Technical Architects/Leads.Understands and manages client and program stakeholders expectations and business objectives.Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.Drives profitability and continued success by managing service quality and cost and leading delivery.Measures and communicates progress to leadership within committed time frames.Experience in a client facing IT consultancy/IT provider environment.Prior experience in an Operations, Support or Delivery function and supervising or managing a team.A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example.Firm grasp of IT infrastructure and operations best practices within an ITIL framework.Broad IT technology experience, being a technical or solution authority Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e. g. , accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e. g. , extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

Business Unit: Cubic Corporation We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: About the Role: We are seeking a dynamic and experienced Accounts Payable a to lead a high-performing team and drive operational excellence across our AP function. This hybrid role is ideal for a strategic leader with a passion for process improvement and stakeholder collaboration. Key Responsibilities: Lead & Inspire: Manage a diverse team of managers and professionals, fostering a collaborative and high-performance culture. Drive Operational Excellence: Optimize AP processes related to Payment Good Receipts, Answers vendor, employee or buyer inquiries, monitor performance metrics to ensure SLA targets are consistently met or exceeded, and monitor key performance metrics. Stakeholder Engagement: Build strong relationships with internal teams and external partners to deliver exceptional service. Performance Management: Conduct evaluations, set goals, and support professional development. Continuous Improvement: Identify opportunities for process improvement and innovation, recommend and work closely with the leadership team to implement changes to enhance overall service quality and efficiency. Process Automation: Deliver significant process automation ensuring we are leveraging current systems and tools but also employing contemporary finance practices to meet business needs Cross-Training and SOP Documentation: Develop and maintain Standard Operating Procedures (SOPs) for key processes. Conduct cross-training sessions to build team capability and ensure business continuity. Cross-functional Collaboration: Collaborate with other function like MDM team, Procure to Pay (P2P) to ensure data accuracy, consistency, and integrity across systems and CAO and Finance, IT, HR, and Legal to address operational and organizational needs. Audit & Compliance: Ensure adherence to P2P policies and support smooth audit processes. Data & Reporting: Collaborate with analytics teams to develop dashboards and automate reporting. What We re Looking For: Bachelor s degree in Accounting or Finance. 10+ years of progressive accounting/shared services experience. 5+ years in a leadership role managing both managers and individual contributors. Strong background in Accounts Payable, preferably in manufacturing or service-based environments. Experience with SAP and Microsoft Office Suite. Proven track record in process improvement, change management, and cross-functional collaboration. Excellent communication, analytical, and organizational skills. Why Join Us Be part of a global finance transformation journey. Work in a flexible hybrid environment. Collaborate with cross-functional teams across regions. Drive innovation and make a real impact. Condition of Employment: Successful outcome of a National Police Check and background check. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need. Worker Type: Employee

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Email Resume - vrinda.gupta@naukri.com About Info Edge InfoEdge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. Key Role Respond to customer queries via phone , email in a timely and professional manner Handle account-related issues , product information requests, and complaints Maintain a deep understanding of platform features, pricing, and policies Escalate unresolved issues to relevant departments and ensure closure Document interactions and update customer records accurately in CRM tools Maintain TAT (Turnaround Time) and FTR (First Time Resolution) benchmarks Collect feedback and share insights to improve service quality

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Confirm your presence on Email Resume - vrinda.gupta@naukri.com Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Join our team! We are currently hiring for the role of Customer Service Executive for Job Hai vertical | Noida Location. If you are interested, attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 14th July 2025 (Monday) Interview Time - 10:00AM - 2:00PM Venue - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) Google Map https://maps.app.goo.gl/RKjfU3kS8UxT3ugS9 Contact Person Vrinda Gupta Documents Required - Updated Resume in hard copy About Info Edge InfoEdge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. Key Role Respond to customer queries via phone , email in a timely and professional manner Handle account-related issues , product information requests, and complaints Maintain a deep understanding of platform features, pricing, and policies Escalate unresolved issues to relevant departments and ensure closure Document interactions and update customer records accurately in CRM tools Maintain TAT (Turnaround Time) and FTR (First Time Resolution) benchmarks Collect feedback and share insights to improve service quality Please Note - 1- Excellent English speaking and writing skills are required. 2- It is a voice process purely. 3- Office Location Express Trade Tower 2, 9th Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) {Free shuttle facilities from botanical garden metro} 4-Working Days 6 days ( 5 days in office, 1day WFH) 5-Salary offered - Upto 22k in hand + PF + Medical + Yearly Bonus Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

Shift In-charge (Air Hub) Job Title Apex International Operations In-charge (Air Hub) Function Hub Operations Reporting to Duty Officer / HUB Incharge Air Hub 1. Purpose Responsible for all inbound, outbound and transit operations at the Air Hub for DP/ Apex/ International shipments. Ensure timely and accurate connections of shipments onto the approved air network 2. Key Responsibilities Operational Responsible for all operational activities for DP/ Apex/Etail/International shipments, in terms of inbound, outbound and transit operations for the Air Hub Ensure timely and accurate connections of loads onto the approved air network Ensure timely and accurate dispatch of inbound loads from BDA /Commercial flights to the respective service centers Ensure timely, accurate and profitable delivery of all shipments to customers Manage all cases of network changes, delay, priority runs, misconnections etc. and communicate the same to the concerned PUD Centers / Service Centers Handle all exception cases for Apex shipments and ensure closure of the same in collaboration with relevant departments Handle all internal/ external communications during the shift for smooth operations Conduct daily staff briefings, including communication regarding any operational changes in the Apex shipments to the concerned staff employees Oversee the work of loaders, tally staff and carting staff at the Hub to ensure adherence to the operational workflows and Standard Operating Procedures (SOPs) Oversee vehicle placement at bays and supervise the carting and tally operations for shipments Ensure accurate input of data during the tally processes Monitor loading activities and ensure safe handling of shipments as per SOPs by loaders Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift Monitor performance of staff for Apex operations and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally People Provide direction, guidance and support to the employees to help them discharge their duties effectively Ensure capability building for the team 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Ensure service quality and excellence in the Air Hub for the Shipments Timely connectivity of inbound loads to the service centers (% compliance) % Stock lying at hub (SLAH) for the concerned product Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Adherence to SOPs (measured in terms of number of non-compliances/ deviations) Number of instances of misroutes and misconnections Timely communication with origin in case of exceptions (% closure within TAT) Timely communication with service centers in case of any network delays, etc. 2. Ensure Network Health and capacity utilization in the Hub Adherence to network timelines ( number of instances of delays in arrival and departure schedules) % connectivity of shipments picked up within the cutoff times to scheduled BDA flights 3. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines 4. Support Employee Capability Building % Key positions within team with identified successors / potential successors Save Job Sr. Operation Staff Close the popup

Who We Are: IDX is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most. Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We are headquartered in London and have offices across Europe, North America, and Asia-Pacific. What is expected from you in this role Have strong, demonstrable expertise in PHP application development using Drupal. Knowledge of Drupal 8 and Drupal 9 , Create custom modules Theme to meet requirements Having Knowledge of GIT repository is added advantage. Having knowledge of MVC Framework is added advantage. Having Knowledge of Agile is added advantage. Frontend Experience mandate - HTML, CSS, JQUERY Be an excellent communicator, both written and oral. Be organized, resourceful, confident, proactive and self-starter. Have a good understanding of complex Web technology and environments Show a good attention to detail Can plan and estimate for build and support tasks Have good problem-solving abilities, think laterally, be calm under pressure and have attention to detail

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1. Product Creation Accountable for the creation of products as defined by Global Product Business Unit Leader 2. Manages the product range manages the portfolio of products throughout their life cycle. Including system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics. 3. Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner. 4. Inventory manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management. 5. Marketing co-ordination work with commercial marketing and suppliers to provide content for agreed marketing activities. 6. Quality responsible for exceptional levels of detail and accuracy in product content and presentation. Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialized training or experience required for the job. Indicate whether requirement is essential or desirable . Essential Exceptional focus on customer service, quality, and attention to detail Excellent language and communication skills Comfortable speaking with multiple global stakeholders Experience in managing multiple priorities and meeting deadlines/SLA commitments. Excel and IT skills Ability to work autonomously & drive results Strong quantitative and data management skills Desirable Experience of working in electronics components industry/and or distribution Experience succeeding in a Global Matrix organization. Experience working in a customer service environment. Technical aptitude Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect . Think about financial elements e.g. budget, scale of role e.g. people management, network reach, sales impact etc. Direct impact on Sales, margin and market share of business unit Direct impact on supplier relationship through interaction and strong execution of product related matters Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. This role involves monitoring compliance with employment laws, maintaining accurate records, and supporting general administrative & IT functions to enhance operational efficiency. Key Responsibilities: Compliance & Labor Law Management: 1. Ensure compliance with local, state, and federal labor laws, including wage regulations, working hours, and employee rights. 2.Develop and implement workplace policies in line with labor law requirements. 3.Monitor legislative changes and update company policies accordingly. 4.Conduct internal audits and risk assessments to identify areas of non-compliance. 5.Assist HR in handling employee disputes in compliance with labor laws. 6.Monitor changes in labor regulations and update company policies accordingly. 7.Liaise with legal teams, regulatory bodies, and auditors regarding compliance matters. 8.Ensure compliance with workplace health and safety regulations. 9.Liaise with legal teams, government authorities, and regulatory bodies as needed. Administrative Support: 1.Maintain records, files, and documentation related to compliance, labor law, and general administration. 2.Assist in preparing reports, contracts, and legal documentation. 3.Coordinate in matters related to compliance and labor law. 4.Support office operations, including document control and database management. 5.Maintain accurate documentation and filing systems (physical and digital) for compliance, contracts, administrative records, and correspondence. 6.Ensure secure storage and easy retrieval of official records and confidential documents. 7.Coordinate with legal/compliance teams to ensure proper documentation practices are followed for audits and inspections. 8.Ensure timely renewal of facility-related licenses and compliance with local regulatory requirements. 9.Conduct periodic physical verification and audits of IT assets to ensure accuracy and prevent loss or misuse. 10.Liaise with IT vendors and service providers for procurement, AMC (Annual Maintenance Contracts), and troubleshooting support. 11. Track vendor performance and service quality; ensure adherence to contractual terms and timely issue resolution. 12.Schedule and monitor preventive maintenance, software updates, and support escalations with vendors. 13.Evaluate and recommend vendors based on quality, cost-effectiveness, and responsiveness. Qualifications & Skills: 1. Bachelor s degree in Business Administration, Law, Human Resources, or a related field. 2. Proven experience in compliance, labor law, or administrative roles. 3. Strong knowledge of labor laws, employment regulations, and compliance frameworks. 4.Excellent organizational and record-keeping skills. 5.Proficiency in Microsoft Office and document management systems. 6.Strong communication and problem-solving abilities. 7.High attention to detail and ability to work independently. 8.Open to travel across city offices

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1. Product Creation - Accountable for the creation of products as defined by Global Product Business Unit Leader 2. Manages the product range - manages the portfolio of products throughout their life cycle. Including system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics. 3. Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner. 4. Inventory - manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management. 5. Marketing co-ordination - work with commercial marketing and suppliers to provide content for agreed marketing activities. 6. Quality - responsible for exceptional levels of detail and accuracy in product content and presentation. Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialized training or experience required for the job. Indicate whether requirement is essential or desirable . Essential Exceptional focus on customer service, quality, and attention to detail Excellent language and communication skills Comfortable speaking with multiple global stakeholders Experience in managing multiple priorities and meeting deadlines/SLA commitments. Excel and IT skills Ability to work autonomously & drive results Strong quantitative and data management skills Desirable Experience of working in electronics components industry/and or distribution Experience succeeding in a Global Matrix organization. Experience working in a customer service environment. Technical aptitude Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect . Think about financial elements e.g. budget, scale of role e.g. people management, network reach, sales impact etc. Direct impact on Sales, margin and market share of business unit Direct impact on supplier relationship through interaction and strong execution of product related matters Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Helps teams to integrate and work together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May provide informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills Clearly and effectively exchanges information and ideas. Responsibility Statements Creates a quality checklist to determine potential defects. Reviews transactions and selects samples for auditing. Performs risk assessments related to performance monitoring and financial operations. Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing. Validates audit findings with operations personnel to concur with root cause analysis (RCA). Performs other duties as assigned. Complies with all policies and standards.

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 2000+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round. The Role - We are seeking a Payroll Specialist to take ownership of India payroll processing and support global payroll (US and Canada). This role requires someone with hands-on experience in managing Indian payroll and a strong orientation toward accuracy, compliance, and vendor collaboration. Exposure to international payroll even at a learning stage is a plus. Key Responsibilities - India Payroll - Manage end-to-end India payroll processing including computation, statutory deductions (PF, ESI, TDS, PT), reconciliation, and disbursement. Collaborate with internal teams (Finance, HR, Legal) and external payroll vendors to ensure seamless execution and 100% compliance with statutory laws and deadlines. Ensure data accuracy by verifying all payroll inputs (salaries, bonuses, reimbursements, leaves, etc.) before processing. Maintain payroll records, audit trails, and ensure readiness for internal/external audits. Handle full & final settlements, tax-proof validation, and Form 16 issuance. International Payroll (US/Canada) - Support data collection and processing for US and Canada payroll in coordination with the Finance/People Ops team. Learn and apply the basics of US/Canada payroll regulations, taxation, and labor compliance. Liaise with global payroll vendors/PEOs to ensure timely and accurate payroll execution. Contribute to the development of internal documentation and SOPs for international payroll. Requirements - 3 5 years of payroll experience, with strong India payroll expertise . Familiarity with payroll tools and vendor platforms (e.g., GreytHR, Zoho, ADP, Gusto). Proven experience working with external payroll vendors to ensure accountability and service quality. Strong knowledge of Indian labor and tax laws, with a drive to ensure 100% compliance . Meticulous attention to data accuracy and confidentiality. Eagerness to learn international payroll (especially US and Canada). Strong organizational and communication skills; remote working experience preferred. Benefits - Remote First Policy. 5 Days Working With FLEXI Hours. Group Medical Insurance (Parents, Spouse, Children). Group Accident Cover. Company Sponsored Device. Education Reimbursement Policy.

Join our Finance Procure to Pay Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate Finance (P2P) Job Grade N Job Location: Chennai Are you dynamic and results-oriented with a passion for logisticsJoin our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver exceptional service within the Finance - Procure to Pay (P2P) Service line, supporting our DGFF regions and countries globally. The role will involve training to handle various activities including invoice processing, payment processing, query management, scanning and indexing, and managing month-end close activities. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree. A degree in logistics, industrial engineering, management will be an advantage 0 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate - Finance (PTP) Close the popup

Grade G - Office/ CoreResponsible for managing a team to deliver HR Services which may include payroll or quality assurance and compliance requirements, business plan development, coordinating a portfolio of projects, analysing customer experience, supporting relevant forums and utilising external practices to improve processes and the customer experience. Entity: People, Culture & Communications HR Group At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused. We re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If youre ready to build something transformative, this is the place for you. Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture, responsible for innovating and delivering HR services and solutions for BP globally. The Learning Operations Experience & Excellence Manager at bp is responsible for defining and driving the service excellence strategy for Learning operations and services within Operations & Advisory (O&A). This role involves developing and supervising global performance metrics, improving service quality and customer experience, and ensuring operational efficiency through continuous improvement initiatives. The manager will collaborate with global operation team leaders, excellence and experience leads, solutions owners, and COEs to ensure safe, controlled, and compliant operations. Key responsibilities include managing a team of direct reports, leading the global community of practice for service areas, and ensuring compliance with BP s Code of Conduct. This role defines the service excellence strategy and roadmap for learning operations, focusing on improving service quality, customer experience, and operational efficiency through continuous improvement initiatives. Be a key player in the working relationship with the O&A team and the L&S team for driving the COE strategy and objective. Role Accountabilities: Develop and implement a service excellence strategy for Learning operations and services in O&A. Work with senior leadership to identify and supervise key performance indicators (KPIs) and metrics Develop plans to improve target resolution for tier 2 (Learning). Identify and implement continuous improvement initiatives. - Establish and lead the global community of practice for service areas. Manage CI backlog and prioritize service system changes. Develop capacity reporting and optimize resources. Ensure knowledge documentation and process enhancement. Adopt appropriate project management methods. Manage change plans and mitigate project risks. Benchmark service performance. Collaborate with GSO and COEs. Lead and develop team members. Education Requirements: Bachelor s Degree in Human Resource, Business Administration, or related field. Minimum 10 years of experience in HR operations or HR helpdesk operations in a global environment, including at least 5 years in leadership roles. Experience in sophisticated and changing environments. Ability to work effectively in a fast-paced environment. Ability to handle daily planned and unplanned activities. Skills: Advanced in MS 365 tool box Advanced in Excel Strong analytic and problem-solving skills. Project management skills. Strong stakeholder management skills and presentation skills. Leadership capabilities. Lean, Six Sigma, and other process improvement methodologies. From P&C Cap Framework: Psychological safety Continuous learning Legal and regulatory environment and compliance Stakeholder management Continuous improvement Organizational knowledge Analytical thinking Agile core principles Resilience Teamwork Coaching Customer Centric Thinking Technical: Expertise in business processes and IT systems related to HR. Proficiency in Learning tools, systems, software, and Microsoft Office applications. (CSOD and LXP) Experience in project management using both agile and waterfall methodologies. Ability to manage multiple concurrent projects with minimal direction. Expertise in business processes and IT systems related to HR. Ability to handle sensitive and confidential information with discretion. Behavioral: Strong eye for business. Strong communication skills. Sophisticated analytical and problem-solving skills. Strong eye for business and understanding of operational processes. Strong communication skills and ability to influence team members. Ability to manage diverse cultural settings. Experience in sophisticated and changing environments. Strong team alignment skills and ability to work collaboratively. We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Lead the daily operations of the customer support team, ensuring prompt and effective resolution of customer queries. Supervise, mentor, and train team members to maintain high service standards and continuous professional development. Act as the escalation point for complex or unresolved customer issues, ensuring satisfactory resolutions. Develop, implement, and refine customer support processes, policies, and best practices. Monitor key performance indicators (KPIs) and generate regular reports to track team productivity and service quality. Collaborate with cross-functional teams such as Sales, Marketing, and Product to align customer feedback with business improvements. Identify areas for improvement in customer service delivery and recommend innovative solutions. Ensure compliance with company standards and industry regulations, maintaining customer data privacy and security. Oversee the integration and effective use of customer support tools and technologies. Foster a positive, customer-centric culture while continuously striving to enhance overall customer satisfaction and loyalty.

;:" Your Responsibilities: Lead the review of journal entries, balance sheet reconciliations, and other processes preformed by the RTR team to ensure these tasks are being done correctly, with proper support and per policy if applicable. Develop a process to continually audit these processes to ensure adherence to ADM standards on these tasks. Create comprehensive work instructions, and DTPs to document business processes accurately. Identify opportunities to standardize and automate highly repetitive tasks based on business priorities. This resource must have a proactive approach to problem solving and working with cross functional team members in finance and other functions such as Divisions, Operations and Information systems to make cross functional end to end processes more efficient for ADM by saving thousands of hours by automating processes Drive standardization of global RTR end-to-end processes and provide recommendations for ownership and positioning of key processes across RTR. Defining end-to-end processes and leveraging key tools such as Lean, Six Sigma, process control, and root cause analysis to meet business objectives. Maintain, review, and control process documentation to ensure it is up-to-date and compliant with company standards. Train employees and stakeholders on the use and importance of process documentation. Socialize process documentation across various levels of the organization to ensure understanding and adherence. Collaborate with cross-functional teams to gather requirements and translate those into improved process solutions Collaborate with cross-functional teams to identify process improvement opportunities. Drive simplification, process improvement and automation. Provide reporting on key KPI s. Ensure all process documentation is stored and managed in a centralized repository. Monitor and report on the effectiveness of process documentation and Your Profile Technical Skills: Understanding of typical GBS processes, including RTR, PTC, STP, HR, IT, among others. Knowledge of best practices specific to improving efficiency and service quality in an GBS. Experience working with Quality Management Systems such as ISO 9001:2015 or similar frameworks. Experience with continuous improvement methodologies such as Lean Six Sigma, Kaizen, PDCA, among others. Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes. Proven ability to lead continuous improvement projects, from diagnosis through implementation and monitoring. Experience in project management using agile or traditional methodologies. Ability to lead cross-functional teams and motivate them towards common goals. Skill in influencing stakeholders at all levels of the organization to implement changes. Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely. Ability to adapt communication style for different audiences, from technical staff to executives. Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously. Commitment to delivering high-quality results within specified deadlines. Qualifications: Bachelor s degree in related field such as Accounting, Business Administration or equivalent work experience preferred. Postgraduate studies or certifications in Lean Six Sigma and/or Project Management are valued Minimum of 5 to 8 years in similar roles, preferably in a Global Business Services environment Ability to adapt to rapid and emerging changes in the business and technological environment. Commitment to high ethical standards and personal integrity. Proven experience in process documentation, process mapping, and conducting process discovery sessions. Strong understanding of business processes and process improvement methodologies, Quality Management System experience a plus. Proficiency in using process mapping tools and software. Ability to work independently and collaboratively in a team environment. Strong attention to detail and organizational skills. Experience in training and socializing process documentation is a plus. Proven track record of successfully implementing continuous improvement initiatives and performance in complex organizations

We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership skills, exceptional attention to detail, and a passion for delivering unparalleled dining experiences. Key Responsibilities: Operations Management: Lead daily restaurant operations to ensure smooth and efficient service delivery. Oversee the scheduling of restaurant staff, including servers, hosts, and bartenders, to maintain optimal staffing levels. Implement and uphold high standards of service, cleanliness, and food safety protocols. Monitor inventory levels and collaborate with the culinary team to ensure timely food and beverage replenishment. Guest Experience: Foster a culture of exceptional guest service by providing personalized attention and resolving any guest concerns or complaints promptly. Regularly interact with guests to solicit feedback and ensure their satisfaction with the dining experience. Implement strategies to enhance the overall guest experience, including menu development, special promotions, and creative presentation techniques. Team Leadership: Recruit, train, and mentor restaurant staff to uphold the Fairmont standard of excellence in service. Provide ongoing coaching and performance feedback to ensure team members reach their full potential. Foster a positive and collaborative work environment that encourages teamwork and mutual respect among staff members. Financial Management: Monitor and analyze restaurant performance metrics, including revenue, expenses, and profitability. Develop and execute strategies to optimize revenue generation and maximize cost efficiency. Implement effective cost control measures while maintaining the highest quality standards in food and beverage offerings. Compliance and Safety: Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures. Conduct regular inspections of the restaurant premises to identify and address any maintenance or safety concerns. Stay abreast of industry trends and best practices to continuously improve restaurant operations and service quality. Bachelors degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 5 years of progressive experience in restaurant management, preferably in a luxury hotel or fine dining establishment. Proven track record of success in leading high-performing teams and achieving operational excellence. Strong communication, interpersonal, and problem-solving skills. Excellent organizational abilities and attention to detail. Proficiency in MS Office suite and restaurant management software. Flexibility to work evenings, weekends, and holidays as required.

Primary Responsibilities: Supervises, coordinates and gives directions to the entire team in very efficient and correct manner. To promote good relationship to the guests and colleagues Control and analyzes the level on; Quality of Service Guest Satisfaction Operating Equipments Participate in service as necessary in accordance with Restaurant/Bar needs Ensure hotel grooming and personal appearance standard are met Control stocks for daily use in the restaurant to ensure service requirement of the cascades/bridges are met Control breakage, waste and spoilage Ensuring Safe and Healthy work environment for all the guests and the colleagues Conduct all administrative work required Checking of expiry dates and non-dated products on daily basis Check opening and closing duties assigned to all the colleague Maintain log book on day to day basis Performs job related duties and special project assigned Performs daily checks on staffing level, quality control, maintenance, cleanliness Make sure that all open food and beverage items are dated and covered. Follows Hotel s telephone etiquette standards Follows Occupational Health & Safety regulations Reports suspicious people, parcels, and behaviors to Security Ensures adherence to Fairmont s Code of Ethics Proven experience in a similar role within a luxury hospitality environment Strong communication and interpersonal skills, with the ability to engage and educate guests effectively. Experience in staff training and development. Attention to detail and a commitment to delivering high-quality service. Ability to work collaboratively in a dynamic and fast-paced environment. Certification or formal training from a recognized institution (e.g., WSET, CMS) is preferred.

EXPECTED RESULTS Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality. Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently. Document accurately all internal and guest messages. Distribute according to specified Hotel procedure. Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Control room inventory and assign room per guest needs. Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides. Accept and monitor luggage for safekeeping or storage in the office according to established procedures. Responsible for transferring luggage to and from guest rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner. Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport s commitment to customers. Responsible for providing courteous and competent services to the guests. BHM 2 Years of Experience as Guest Service Associate.

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Personally drive and support the sales, Marketing and Distribution. Drive Guest Experience as a key deliverable for HODs. Own and manages the relationship with the owner while striking an effective balance between the owners interests and the brands interests. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years industry experience in International brand with minimum 2 years experience as General Manager Financially astute with proven track record of exceptional sales, pricing and revenue management competencies Strong Food & Beverage and Sales background will be an added advantage Strong process orientation; Strong Leadership abilities and organizational skills; Entrepreneurial, thinks out of the box; Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. Outstanding PR and social integration skills to develop strong customer relations Able to drive change and look for operational efficiencies/synergies across the network

Alembic Group is looking for Manager - Quality Control to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspection and testing procedures Analyze quality control data and trends to identify areas for improvement Develop and implement corrective actions to improve quality control processes Ensure compliance with industry standards and regulatory requirements

Supreme Universal is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop, implement, and maintain quality assurance policies, procedures, and processes to ensure product or service quality Oversee the inspection and testing of products and services to ensure they meet the required standards and specifications Maintain accurate and up-to-date documentation of quality assurance activities, including test results, inspection reports, and corrective action plans Prepare regular reports on quality assurance activities, including performance metrics, trends, and areas for improvement

Job Purpose: To ensure smooth execution and coordination of HR operational activities, focusing on employee lifecycle management, benefits administration, employee engagement support, data management, and vendor coordination. The role plays a key part in maintaining accuracy in HR records and providing timely services to employees in line with compliance and internal standards Job Context: The HR Operations acts as a bridge between employees, vendors, and internal HR systems to support various day-to-day HR functions. This includes managing employee benefits, handling MIS data submissions, maintaining accurate records in SAP, and coordinating internal/external events and services. This role requires strong coordination, attention to detail, time management, and the ability to work with cross-functional teams. Job Challenges: Ensuring accuracy and timeliness in monthly data submissions and system updates. Coordinating with multiple vendors while maintaining costs and service quality. Balancing routine administrative tasks with support for employee engagement and training initiatives. Managing employee expectations and resolving queries effectively, particularly regarding insurance claims and travel arrangements. Handling last-minute logistical needs for organizational events and visits. Key Result Areas Supporting Actions Employee Benefits & Insurance Administration Monthly endorsement of new joiners and exit cases through the insurance format provided by Seamex Airbenefits every month. Provide support for issuing e-cards and resolving insurance claim issues. Maintain dashboard for pending claims and insurance policy-related issues. Annual policy renewal HRIS & MIS Reporting Prepare monthly MIS reports and share with relevant stakeholders Update monthly birthdays and delete exited employees from SAP. Maintain manpower movement data (joinings/separations) for internal and external audits. Update CHRO Dashboard data on monthly bases Process PR/PO in SAP related to HR operations Employee Onboarding Support Arrange ID Cards and Visiting Cards for all new joiners. Initiate travel portal management for new management/consultant employees. Documentation & Letters Draft and issue official letters like address proofs, visa letters, experience letters, relieving letters, etc. Employee Engagement & Learning Support Assist in organizing employee engagement activities and celebrations. Support L&D activities and implementation as per HR calendar. Vendor & Logistics Coordination Manage external vendors for HR services and ensure timely bill processing. Coordinate internal and external bookings for food and accommodation related to HR department activities. Create indents and manage inventory for office supplies. General Administrative Support Handle HR-related calls and communications. Take on any tasks or responsibilities that fall within the scope of HR operations based on organizational needs.

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. This role involves monitoring compliance with employment laws, maintaining accurate records, and supporting general administrative & IT functions to enhance operational efficiency. Key Responsibilities: Compliance & Labor Law Management: 1. Ensure compliance with local, state, and federal labor laws, including wage regulations, working hours, and employee rights. 2.Develop and implement workplace policies in line with labor law requirements. 3.Monitor legislative changes and update company policies accordingly. 4.Conduct internal audits and risk assessments to identify areas of non-compliance. 5.Assist HR in handling employee disputes in compliance with labor laws. 6.Monitor changes in labor regulations and update company policies accordingly. 7.Liaise with legal teams, regulatory bodies, and auditors regarding compliance matters. 8.Ensure compliance with workplace health and safety regulations. 9.Liaise with legal teams, government authorities, and regulatory bodies as needed. Administrative Support: 1.Maintain records, files, and documentation related to compliance, labor law, and general administration. 2.Assist in preparing reports, contracts, and legal documentation. 3.Coordinate in matters related to compliance and labor law. 4.Support office operations, including document control and database management. 5.Maintain accurate documentation and filing systems (physical and digital) for compliance, contracts, administrative records, and correspondence. 6.Ensure secure storage and easy retrieval of official records and confidential documents. 7.Coordinate with legal/compliance teams to ensure proper documentation practices are followed for audits and inspections. 8.Ensure timely renewal of facility-related licenses and compliance with local regulatory requirements. 9.Conduct periodic physical verification and audits of IT assets to ensure accuracy and prevent loss or misuse. 10.Liaise with IT vendors and service providers for procurement, AMC (Annual Maintenance Contracts), and troubleshooting support. 11. Track vendor performance and service quality; ensure adherence to contractual terms and timely issue resolution. 12.Schedule and monitor preventive maintenance, software updates, and support escalations with vendors. 13.Evaluate and recommend vendors based on quality, cost-effectiveness, and responsiveness. Qualifications & Skills: 1. Bachelor s degree in Business Administration, Law, Human Resources, or a related field. 2. Proven experience in compliance, labor law, or administrative roles. 3. Strong knowledge of labor laws, employment regulations, and compliance frameworks. 4.Excellent organizational and record-keeping skills. 5.Proficiency in Microsoft Office and document management systems. 6.Strong communication and problem-solving abilities. 7.High attention to detail and ability to work independently. 8.Open to travel across city offices