1694 Service Quality Jobs - Page 15

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Ownership of service recovery during incidents. Ownership of root cause fixes and observability uplifts to meet the group targets of for Incident reduction and Mean Time to Recover (MTTR). Ownership of remediating resilience control breaks a...

The Spa Manager ensures the smooth operation of the Spa, providing guests with excellent service and information of all spa services and retail products. What will I be doing As the Spa Manager, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Seize opportunities for self-improvement by learning new skills. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedu...

- Oversee the maintenance and management of individual customer accounts, ensuring all account information is accurate and up to date. - Ensure adherence to regulatory requirements and internal policies, including AML and KYC guidelines. - Provide high-quality service to customers, addressing their inquiries and resolving any issues related to their accounts. - Identify and implement process improvements to enhance the efficiency and effectiveness of account maintenance activities. - Lead and train a team of account maintenance professionals, ensuring they are well-equipped to perform their duties. - Work closely with other departments, such as Compliance, IT to ensure seamless account maint...

The Role: Service Delivery Manager The Location: Hyderabad, India The Team: The SPGI Ratings SRE Service Delivery Manager (SDM) role has process oversight, governance and execution management of the ITSM framework within the division. SDMs play a pivotal role in optimizing service delivery, client satisfaction, and overall operational excellence. The goal would be to have them work collaboratively with our internal towers, customers, and our value stream leads. The Impact: A Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction. Client Satisfaction: Service delivery managers focus on meeting client expectations, resolving is...

Job Description Summary As the Sr. Lead System Designer (LSD) for CT, you will lead system design and ensure appropriate processes are used for Design & Development of features and overall solution. As an LSD, you will work with global cross functional teams on technical execution and system performance, ensuring design outcomes deliver on time, with defined scope, and meets quality management requirements. The position requires strong experience with the Imaging devices that utilize the ecosystem. Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the custom...

" About the client: PSS has been mandated to hire a Senior Property Manager for a full-service Property Management company that provides services post-purchase of a residential and commercial asset. He/she will be independently responsible for managing a technologically advanced residential property, featuring world-class amenities. This role oversees the successful transition and takeover of the property, establishing top-tier hospitality and residential property management processes in alignment with company standards. The focus is on delivering exceptional resident experiences, ensuring operational excellence, and maintaining high standards of safety, security, and efficiency. Job Purpose...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution. Roles & ...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Job description Core Responsibilities : Manage Workshop Operations Ensure smooth and efficient daily service workflow. Lead Service Team Supervise and train technicians and service advisors. Customer Satisfaction Handle complaints and improve service experience. Maintain Quality Ensure repair quality and reduce repeat jobs. Parts Coordination Manage spare parts availability and inventory. Ensure Compliance Follow safety, operational, and MSIL guidelines. Track Performance – Monitor KPIs and report to management. Drive Revenue – Promote value-added services and control costs. revious job experience, or relevant certifications. Contact Details 9414138510 hr.bkn@auricmotors.com

As a Mail Communications and Customer Service Coordinator at the Ground Hub, you will be responsible for handling all mail communications with internal and external customers. Your duties will include managing mail reverts and coordinating with relevant departments such as PUDs, warehouses, and origin to ensure smooth operations. Additionally, you will monitor exception cases like unidentified shipments, undelivered shipments, and regulatory hold cases, taking corrective actions in collaboration with the operations team. You will also provide customer service support at the Ground Hub, ensuring the delivery of quality services to all Blue Dart customers. This may involve coordinating with th...

Branch Manager Female (Sales Focused) Location: Plot No- 2, Bougainvillea Marg (BVM, near Sikanderpur Metro Staion, DLF Phase 2, Sector 25, Gurugram, Haryana 122002 Company: Berkowits Hair & Skin Clinic Are you a dynamic, sales-driven leader with a passion for beauty & wellness? Join Berkowits , a pioneer in advanced hair, skin, and aesthetic treatments, and lead one of our premium branches to success! What Youll Do: Drive revenue growth achieve and exceed monthly/quarterly sales targets. Lead & inspire manage, train, and motivate a high-performing branch team. Upsell & cross-sell promote Berkowits treatments, memberships & product offerings. Delight clients ensure every guest enjoys a world...

As the Project Manager for IT and ELV Projects, your primary responsibility will be to oversee multiple projects across India. You will be required to demonstrate strong communication skills and effective leadership in managing project execution, particularly in coordination with cabling teams on site. Ensuring timely project delivery and conducting site surveys as per customer specifications will be crucial aspects of your role. Your role will involve managing project manpower on site, adhering to service quality standards outlined in the SOP, and being prepared to travel nationally as project demands necessitate. Your advanced experience in executing IT and ELV projects will be instrumenta...

Location: Noida, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and si...

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. Th...

Oversee and govern the end-to-end vendor and third party process in RES. Design and operationalize, in line with global frameworks, process to ensure vendor engagements are: Aligned with the group control and domain strategy. Aligned with the RES strategy for Workplace Experience and Operations, Design and Construction and Portfolio Management Structured in the most efficient way to ensure the correct contracts and suppliers are being considered and engaged for the proposed work Aligned to approved budgets Ensure visibility of vendor performance (Key Performance Indicators) and opportunities for improvement. Support vendor selection and run through the deal structure for new and existing ven...

": "\**About Company:**Comprinno is a NASSCOM-incubated company based in Bangalore, specializing in cloud computing and IT infrastructure automation.Our flagship platform, [Tevico](https://tevi.co/), is an advanced cloud governance and observability solution that helps enterprises to manage large AWS cloud deployments. enhances uptime and service quality by proactively identifying performance degradation and triggering automated recovery workflows.Comprinno also offers a wide range of professional services, helping customers migrate, modernize, secure, and manage their AWS cloud environments. As an AWS Advanced Consulting Partner, we support customers in adopting cutting-edge technologies, i...

Handle inbound and outbound support calls with U.S.-based customers. Resolve billing, insurance, and claim-related concerns in a timely and professional manner. Manage and track support tickets using CRM and ticketing tools. Analyze customer interactions and extract insights to enhance service quality. Collaborate with internal teams to escalate and resolve complex issues. Maintain accurate documentation, ensuring compliance with company and regulatory standards. Continuously identify gaps and suggest improvements in customer success processes. What You Bring 3-6 years of experience in U.S. customer support, preferably in healthcare billing or insurance. Excellent communication skills with a...

Client & Stakeholder Coordination: - Act as the primary point of contact for clients, addressing queries and providing timely project updates. - Build and maintain strong relationships with Clients, shippers, carriers, agents and internal teams. - Negotiate with vendors and service providers to ensure competitive rates and high service quality. Operational & Team Management: - Work with cross-functional teams (operations, customs, documentation and transport) for successful execution. - Assign responsibilities, monitor progress and ensure accountability within the project team. - Implement best practices in process improvement and cost optimization. Risk & Compliance Management: - Identify p...

Knowledge in Wedding Field Business is a must Using social media for Business Building rapport with Leads and convert Identifies business opportunities Maintains relationships with clients by providing support and information and guidance Prepares reports by collecting analyzing and summarizing information Maintains quality service by establishing and enforcing organization standards Meeting Client in person and explain about the package Preferred Qualifications: Presentation Skills Client Relationship Emphasizing excellence Energy Level Negotiation Objection Handling Creativity Meeting Sales Goals Sales Planning

JOB DESCRIPTION OPERATIONS HEAD About OYO OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher r...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and ...

Job Summary Join our team as a PE-Default Servicing specialist where you will utilize your skills in MS Excel to manage and support mortgage loan processes. This role involves working from our office during night shifts ensuring efficient handling of foreclosure claim filing and bankruptcy procedures. Your contributions will directly impact our companys success and societal well-being. Responsibilities Manage and support default servicing processes for mortgage loans ensuring accuracy and efficiency. Utilize MS Excel to analyze data and generate reports that aid in decision-making processes. Collaborate with team members to streamline foreclosure and claim filing procedures. Ensure complianc...

As the Clinic Operations Manager, your primary responsibility will be to establish and oversee processes, tools, and systems to facilitate the smooth operation of various departments within the clinic. You will be tasked with effectively managing people, engaging your team, and providing guidance to help them achieve their targets while ensuring adherence to the newly structured processes. A key aspect of your role will be to uphold service quality standards by delivering a superior client experience and driving essential service-quality processes at the clinic level. You will also be responsible for fostering a service-oriented culture within your team and continuously striving for enhancem...

Job Summary Join our dynamic team as a Customer Service Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. With a focus on travel management and reservation systems you will utilize your expertise in MS Excel to streamline processes and ensure seamless service delivery. This work-from-home position offers a day shift schedule providing flexibility and work-life balance. Responsibilities Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction. Utilize travel management skills to assist customers with booking and managing their travel plans effic...

1. Training Delivery & Coordination Assist in planning and executing training sessions (onboarding, refresher, product updates). Conduct induction programs for new hires across kitchen, call center, and corporate teams. Coordinate with chefs, operations managers, and store leads to identify training needs. 2. Content Development Create and maintain engaging training content (SOPs, videos, manuals, presentations). Customize content for roles including bakers, packers, delivery staff, and customer care. 3. Monitoring & Evaluation Track training attendance, feedback, and effectiveness via assessments or quizzes. Analyse performance data to evaluate training impact and suggest improvements. 4. O...