2383 Service Quality Jobs - Page 12

Quality Assurance Managers maintain a leadership position, meaning they head a team of quality control inspectors and specialists. On a daily basis, you can find QA managers: Testing and sampling products, ensuring they meet set standards and specifications Developing quality control policies and standards for the company to follow Training staff members on the quality control processes and policies Overseeing quality control processes, and a team of QA specialists Conducting in-house audits of product inventory and documentation Confirming all products are properly labeled before output Investigating customer complaints Ensuring safety procedures and processes Assessing operational data and...

Location Collections Manager-Tractors and Farm Equipments (TFE)-Recovery Branch JOB DESCRIPTION Job Role / KRA s v Knowledge in collection process and systems v To have 4-5 years experience in managing collection team of secured/unsecured. v To have adequate knowledge in repossession and legal activities. v To create a team of dedicated aggressive and ambitious team of Recovery Executives Collection Executive. v To motivate the existing TEAM members to deliver to their potential. v To Ensure Quality Service to Customers through his team v To focus on Improving Portfolio Performance in the respective Location. v To Manage NPA s efficiently in respective location/s. Disbursement. v To adhere t...

Atria Convergence Technologies Ltd. is looking for Executive/Sr. Executive - Service Delivery to join our dynamic team and embark on a rewarding career journey. Manage day - to - day service delivery operations, ensuring that client requests are addressed promptly and efficiently. Develop and maintain service quality standards through regular monitoring and team coordination. Identify process gaps and work toward improving service performance and client satisfaction. Foster collaboration among departments to ensure seamless execution of service agreements and customer expectations. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. c...

Manager - The role supports the initiatives of the Global Payroll engagements. Responsible for service delivery support in conjunction with EY s engagement leaders and partners globally The opportunity The Payroll Delivery Manager role provides subject matter expertise, project leadership, and direction to local Payroll operation teams to ensure our Payroll service is fit for purpose. Opportunity to partner with the Global Payroll engagement teams to drive GDS Payroll delivery initiatives Your key responsibilities Responsible for partnering with the Global Payroll engagement teams to drive GDS Payroll delivery initiatives Manage payroll system set-up including data migration and transition R...

Collaborate with experts to model and continuously improve the Infrastructure for Manufacturing Applications service. Help to shape and align the service with the vision and strategic goals of the infrastructure department. Coordinate and improve daily, yearly and special activities with the internal teams and external IT service providers. Coordinate and improve Operating System and Database patching activities with relevant stakeholders. Drive the creation and implementation of permanent solutions to recurring critical issues. Monitor and supervise the service quality delivered by external IT providers, ensuring adherence to SLAs and high standards. Facilitate documentation, communication,...

Senior Manager Facilities Location: Hyderabad Department: Facilities Management Reports To: Regional Facilities Director / Account Director Position Overview We are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the citys facilities. Key Responsibilities City Operations Leadership Lead and coordinate all facilities operations across client Hy...

Requisition Id 1653746 The opportunity Consultant-GOV-Business Consulting PI-CNS - BC - Transformation Delivery - Gurgaon GOV Our Global Government & Public Sector (GPS) is a network of highly skilled professionals dedicated to serving our clients by bringing best-in-class international experience and insight combined with local knowledge to solve the most critical problems facing governments today. We actively focus on building solutions that help public sector entities face the challenges of the future and reinvent themselves. Digital transformation is not just about new technologies; it involves an overhaul of organizational structures, governance, work processes, culture and mindset. It ...

Job Purpose and Impact The Post Fixture Liquidator will provide a high level of customer service and participate in basic hire calculations and negotiations, issuance of freight invoices, finalization of voyages and profit and loss accountability. In this role, you will help ensure efficient export and import of commodities from all the major and minor seaports across the world. Key Accountabilities Prepare charter party, hire statements, freight invoices and commission invoices Follow up on hire outstanding and ensure with fice team, amounts are properly accounted in the system Prepare and raise Hire statements with accuracy and as per the relevant/agreed Charter Party clauses with a focus ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

We are seeking a meticulous and experienced Authoriser to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, cross-selling ficial products, and ensuring strict compliance with regulatory and audit requirements. The Authoriser will also act as a key custodian and play a pivotal role in maintaining service quality and team coordination. Service walk-in customers across all segments with professionalism and efficiencyGenerate leads for New-To-Bank customers and cross-sell products such as Term Deposits (TD), Mutual Funds (MF), CASA, and GoldEnsure regulatory and procedural compliance across all branch...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

About The 1% Club: Our exclusive members-only community is designed with a clear purpose: to guide individuals towards achieving financial freedom and reaching the top 1%. We firmly believe that Indias financial services sector is underutilized, and our core strategy revolves around raising awareness through targeted content creation, effectively channeling a high-intent audience towards financial services. As members of our community, our primary commitment shifts towards empowering individuals to embrace the all-encompassing lifestyle enjoyed by the top 1%. This entails: 1. Enhancing their financial returns. 2. Unlocking their full earning potential. 3. Cultivating a robust network of conn...

Job Purpose: To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2) Job Context & Major Challenges: ...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working...

Role: Relationship Officer- SBE Grade- E0 Job Description Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Wo...

Role: Relationship Officer- SBE Grade- E0 Job Description Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Wo...

Position : Sigma Account Service - Location : Mumbai BKC Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients), Escrow accounts creation, handling CMS client queries etc., through client interaction Ensuring delivery of quality service to clients Ensuring customer requests/queries are attended to and resolved within TAT Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM, LCC, BSG, IT etc. to speed up customer requests and resolve issues Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account Ability to work under pressure in a dynamic environment Should h...

Service Desk Lead Hyderabad About the role In this position, you are responsible for leading a team of service desk agents based in Hyderabad , which provides services for internal and external customers. As part of the global ContactOne organization , you foster empowerment and self- organization in your team , you help the m overcome blockers and you drive alignment and collaboration with the other Service Desk team , product and expert teams in ContactOne . Lead the Hyderabad based ContactOne Service Desk team, which is part of a global "follow-the-sun" service desk providing 24/7 services. You are accountable for the positive customer experience while maintaining cost-effectiveness. Ensu...

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers Job Summary: Looking for an experienced and detail-oriented Senior Accounts Payable Helpdesk Specialist to join our finance department. The ideal candidate will oversee the accounts payable helpdesk, manage complex inquiries, and ensur...

In the Role you get: - Hands on experience in WebRTC & Full Stack Developer - WebRTC, Node JS, React JS - 1-3 years of technical experience in WebRTC - Hands-on experience in WebRTC & Full Stack Developer - Hands-on experience delivering microservices based architectures and design - Cloud Native (specifically good experience designing 12-factor apps). - In depth understanding of Contract first/API first design and delivery experience. Strong experience in API design (OAS, middleware, external vs internal facing, etc.) - Define Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback. Work towards common goa...

The Guest Services Team Leader is responsible for overseeing the day-to-day operations of the telephone and guest service center team, ensuring all guest calls, requests, and communications are handled promptly, professionally, and courteously. The role ensures seamless coordination between departments, timely guest assistance, and maintenance of service standards in line with brand expectations. Operational Responsibilities Supervise daily operations of the Guest Service Centre (GSC) / Telephone Operations to ensure all calls, requests, and inquiries are handled efficiently and courteously. Monitor call handling performance, ensuring accuracy, tone, and brand-appropriate communication at al...

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assistin...

We are seeking a dynamic and customer-focused F&B Executive to join our team Grand Mercure Mysore in Mysuru, India. As an F&B Executive, you will play a crucial role in overseeing and optimizing our food and beverage operations, ensuring exceptional guest experiences, and driving operational excellence. Manage and coordinate all aspects of food and beverage operations across our outlets Develop and implement innovative strategies to enhance guest satisfaction and increase revenue Oversee menu planning, pricing, and cost control measures to maximize profitability Ensure compliance with food safety regulations and maintain high standards of hygiene and cleanliness Train, mentor, and motivate F...