1694 Service Quality Jobs - Page 12

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

Responsible to generate MICE Business Handling of International and Domestic Corporate Travel Sales & Operations Identifying the corporates and generating new inquiries To develop and maintain relationships with all corporate & leisure customers Responsible for aggressive selling of Corporate MICE Drive sales through Key accounts and contract with new corporates for business. Handling corporate quarry and selling new exotic destinations Regular following up with the Clients to create long-term engagements for Domestics Internationals businesses. Market Analyses and update on competitors products & service quality Planning and overseeing new marketing initiatives & Monitor competitor activiti...

Mandaroty -PostgreSQL with multiple versions Skill- Postgres Job Description:- We are looking for Database Administrator with strong Postgre and preferably with DB2 LUW experience. Candidate will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects and support. Monitor and tune database and database application performance 8+ years experience in PostgreSQL Database Administration Design, configure, test, and support high-availability clustering utilizing PostgreSQL technologies Responsible for understanding operational requirements including H...

Branch Manager - Sales Focused Company: Berkowits Hair & Skin Clinic Are you a dynamic, sales-driven leader with a passion for beauty & wellness? Join Berkowits , a pioneer in advanced hair, skin, and aesthetic treatments, and lead one of our premium branches to success! What Youll Do: Drive revenue growth achieve and exceed monthly/quarterly sales targets. Lead & inspire manage, train, and motivate a high-performing branch team. Upsell & cross-sell promote Berkowits treatments, memberships & product offerings. Delight clients ensure every guest enjoys a world-class experience. Build strong client relationships handle VIP clients & ensure repeat business. Oversee branch operations maintain s...

Experienced Trainer with a strong background in the life insurance sector, specializing in developing and delivering impactful training programs for employees and agents. Skilled in product knowledge, sales training, and compliance, with a focus on improving performance and achieving organizational goals. Adept at identifying training needs, creating engaging learning content, and measuring the effectiveness of training initiatives. Passionate about fostering continuous learning and development to drive success within the team and enhance customer service and sales outcomes. Key Responsibilities Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding trainin...

Key Responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success Service to Delight- 3Days Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload ...

Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues. Audit Rating Measure of Success Customer Engagement - As per the process Retention (All 4 cohorts) - As per the Process NPS-85 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs i...

Job Summary We are seeking a dedicated Customer Service Specialist with 1 to 3 years of experience to join our team in a hybrid work model. The ideal candidate will excel in providing exceptional customer service and possess technical skills in customer service operations. This role requires working night shifts and focuses on enhancing customer satisfaction and operational efficiency. Responsibilities Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction. Oversee customer interactions and transactions ensuring a seamless experience for all clients. Collaborate with team members to improve service delivery and operational p...

To support the effective execution, monitoring, and enhancement of cross-border payment operations, ensuring timely and accurate processing in compliance with regulatory and bank standards. The role involves coordinating with internal teams, external partners, and correspondent banks to resolve payment exceptions, support process improvements, and contribute to operational efficiency. The Assistant Manager also assists in implementing new initiatives, maintaining system integrity, and delivering high service quality in alignment with the bank s objectives for global payments. Operates in a high-volume, deadline-driven cross-border payments environment. Requires strict adherence to internatio...

To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of ne...

To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of ne...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

Job Title: Associate Location: Andheri, Mumbai Department: [Category / Operations / Supply / Growth / Customer Experience] Reporting to: Dy-Manager / AGM About BelleVie BelleVie is a fast-growing, tech-enabled home services platform dedicated to delivering premium services in residential communities. From professional cleaning to the Women Salon category, we connect customers with skilled, trained, and verified service professionals ensuring quality, trust, and convenience at every step. We are looking for ambitious and driven individuals to join our team and help shape the future of home services. Role Summary As an Associate at BelleVie, you will be responsible for executing day-to-day cat...

Do you have a flair for Settlements & Client Servicing Do you have a good understanding of Settlements , Corporate Actions & Client Service Are you interested in supporting our teams to provide a top quality service to our clients Do you thrive in a dynamic and collaborative environmentWere looking for someone like that to: be part of our Securities Settlements teams in Hyderabad / Pune be responsible for either Matching of trades , Settlement investigation , CSDR Penalties , Buyin management , Reconciliations , escalations & query management Working with teams on root cause analysis and suggest and implement process improvements take responsibility for appropriate exception escalation and c...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

Job Description At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continu...

ROLE : Operations City LeadCAREER GRADE : L2 REPORTING TO: Operations Regional Head. About the Role: As the Operations City Lead for Mumbai, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Mumbai. Responsibilities and Ownership: (Things that the role cannot miss) Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai. ensuring smooth functioning across warehouses, logistics, and service delivery. Team Leadership: Lead and inspire a team of dedi...

ROLE : Operations City Lead CAREER GRADE : L2 REPORTING TO: Operations Regional Head. About the Role: As the Operations City Lead for Ahmedabad, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Ahmedabad. Responsibilities and Ownership: (Things that the role cannot miss) Operational Management: Oversee and manage day-to-day operations of Rentomojo in Ahmedabad. ensuring smooth functioning across warehouses, logistics, and service delivery. Team Leadership: Lead and inspire a te...

Why you will love this opportunity as a Senior Helpdesk Engineer at Civica This role is your chance to take on stimulating challenges in a fast-paced, global organization. You ll lead and guide entry-level team members, contribute to the largest segment of our helpdesk operations, and grow your skills in a collaborative environment that thrives on innovation, creativity, and continuous learning. In this role, youll be responsible for helping to resolve and manage cases that come through the Enterprise IT Helpdesk. Additionally, youll have the chance to provide training, coaching, and encourage knowledge sharing among team members to boost everyones skills. Were looking for someone who can de...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team i...

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. Th...

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets. Job Title : Executive - TBR Engineering Location : Primary Location Reports to (Position) : Department/Function : TBR Manufacturing Purpose of the Job : Ensure Equipment availability to produce quality product in a safe working environment at higher efficiency and optimal cost also to improve pro...