3005 Service Quality Jobs - Page 12

Customer Service Jobs in Durgapur | Odia Voice Support Odia-speaking Customer Support Representative Telecom Durgapur Are you fluent in Odia and looking for a rewarding customer service job in Durgapur? Fusion CX is hiring Odia-speaking Customer Support Representatives for a voice process, offering a supportive environment where you can build confidence in communication and customer service. If you re exploring jobs in Durgapur, West Bengal and want structured growth, this role is a strong fit. Job Description: Key Responsibilities for an Odia-speaking Customer Support Representative in Fusion CX Durgapur: Voice Support: Deliver excellent voice support to customers and handle their enquiries...

About Us At ANZ, were shaping a world where people and communities thrive, driven by a com goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Financial Crime Threat Management (FCTM) is responsible for providing AML/CTF and Sanctions compliance services for ANZ businesses. This includes the detection and reporting of suspicious matters, enhancing ANZ s control environment and ensuring financial crime risks are effectively identified and managed in compliance with ANZ s regulatory obligations. As Head of Financial Crime Capability Centres within the Financial Crime Portfolio (FCP), you will play a critical role in ensuring that the Financi...

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare part...

Visa-Processing Manager | Careers at XIPHIAS Immigration | XIPHIAS Immigration Posted Visa-Processing Manager Bengaluru - Work from Office Full-time Role sum y Lead a team that owns end-to-end visa case filing, documentation, and client communication across global destinations. About the role If you ve grown from officer to team lead and now want full ownership of outcomes across complex global cases, this role gives you that runway. Responsibilities Own end-to-end filing and processing for complex visa cases. Supervise visa case filing, document follow-ups, and client query resolution for your team. Guide and follow up with individuals relocating internationally on documentation and process...

Customer Care Executive Mission: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mi...

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts ...

1. Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user 2. Contact customer and supply necessary support, to build maintain good customer relationship 3. Supply necessary/possible support to sales and dealers team to direct push sales business 4. Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer 5. Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target 6. Manage personal inventory management in...

The Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle s quarterly and annual fiscal cycles. Career Level - IC2 #LI-DNI Career Level - IC2 Key Responsibilities Contract Drafting, Review, and Negotiation: Prepare, review, and modify a wide range of agreements (e.g., vendor, client, sales, and non-disclosure) to ensure clarity, accuracy, and alignment with company policies and legal requirements. Contract Lifecycle Management: Manage the entire contract process from initial request and...

Firewall Migration NCE Location - Navi Mumbai Job Type - Contract to Hire The Network Security Migration Engineer is responsible for performing the hands-on migration of security devices from Cisco ASA to ASA or Firepower Threat Defence (FTD). In addition to migrating configurations, this role also includes troubleshooting issues during and after the migration process, ensuring minimal downtime and maximum operational efficiency. Key Responsibilities: Migration Tasks: Migrate existing Cisco ASA firewall configurations to new ASA or FTD devices. Translate security policies, ACLs (Access Control Lists), and VPN configurations (site-to-site and remote access) between ASA and FTD. Configure and ...

systems to ensure safer operation and maintenance in collaboration with divisional teams. Ensure adherence to the team s KPI and provide a high level of satisfaction and service quality to the customers. Continuously improve and be knowledgeable about the latest trends in this field to provide value addition to the deliverables. Job description Responsible for supporting technical literature including Instruction Manuals, User Guides, Datasheets, API documentation, online help files, Automation Manuals for Heavy machinery Automation Software Applications. Collaborate with project office, RD and service operations for the projects which includes discussing the data and information which is to...

About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuit...

Position/Designation : Clubhouse Manager Department : Lodha Hospitality Cell : Lodha Hospitality Location : Mumbai & Thane Reports To : Property Manag Job Purpose: The Clubhouses Manager will oversee the operations at the clubhouses and sales centre in Lodha Amara residential project. He/ she will be responsible for managing all the daily clubhouse services throughout dining and kitchen areas, banquets, sports facilities, gym, spa, swimming pool, golf course, theatre, library, etc. and assuring that all are operating at world class standards and thus contribute to our goal of providing a true luxury experience. The position ensures operations exceeds the Lodha Group s customer expectations, ...

You will be working with the Aftersales Team. Your base location will be Chennai, with regular travel within & outside Chennai This team runs on a hustle mindset with an objective to increase Exponent Energy s market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station). Our philosophy: Break. Believe. Build Break stuff. Break assumptions. Break the thumb rule. Believe in the team. Believe in the process. Believe through failures. Build fast. Build passionately. Build to simplify. Roles & Responsibilities: Perform diagnostic as...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Work Location: Pune / Bangalore Company: Top Indian MNC IT & Customer Support Employment Type: Full - Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Willingness t...

Job purpose An Assistant Manager will be expected to lead a team of analysts and seniors and be responsible for client service delivery of an account. They will be responsible for developing and coaching team members. Client responsibilities Establish and maintain long-term relationships with the clients and internal colleagues Sign simple to moderate tax returns Explore opportunities to bring more work to the GDS and to EY by consistently providing high quality work Supervise day to day operations and engagement milestones with little or no manager involvement Demonstrate leadership skills in developing the highest performing teams Help managers and senior managers with advisory and ad-hoc ...

Responsible in leading a project team and monitor all the project activities from scratch. Participate and lead all the status calls, Scrum calls and client meetings. Review an send out the DSR WSR to stakeholders. Develop and maintain robust testing strategies and processes, and ensure they are properly implemented and followed. Prepare test Planning, estimation, test Strategy, Requirement gathering/analysis, prepare test scenarios test scripts based on the requirements, execute the planned test cases and report the defects in tracking tool and ensure its closure through STLC process. Hands on experience on test management tools like JIRA ALM. Working knowledge of test automation tools like...

About Mintz Group At Mintz Group, we specialize in uncovering facts that help clients make informed decisions, mitigate risk, and move forward with confidence. For more than 30 years, our teams have supported clients around the world through diligence, disputes, asset tracing, and complex investigations. We operate across 12 offices with more than 250 professionals, delivering reliable and actionable insights for high stakes matters. Why Join Us Global impact on work that matters for clients across industries Expert colleagues who value accuracy, ethics, and collaboration Growth through continuous learning and modern workplace tools A culture that focuses on quality, accountability, and resu...

Job Description We are looking for a Technical Support Specialist I to join our growing global team at Sectigo. The Technical Support Specialist I works closely with Sectigos customer base and sales department to handle the day-to-day customer issues reported and see problems through to resolution. This individual assists customers with technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all escalated issues and ensuring follow-through to resolution This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam Here are the core funct...

"Bachelor s degree - Minimum of 3-5 years of progressive experience in healthcare" data-content=" Serve as the highest-ranking administrator on-site during non-business hours. Act as the primary point of contact for all operational, staffing, patient care, and facility issues during the assigned shift. Ensure patient safety and service quality across all units. Collaborate with clinical and support staff to resolve conflicts or urgent concerns. Support nursing supervisors and department leads in patient flow management, including admissions, transfers, and discharges. Coordinate emergency response procedures (e.g., codes, evacuations, critical incidents). Document all significant events, inc...

We are looking for a highly skilled and experienced professional to join our team as a Deputy Manager in the Customer Service Group (CSG) at Niva Bupa Health Insurance. The ideal candidate will have a strong background in customer service and experience in managing teams. Roles and Responsibility Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction. Develop and implement strategies to improve customer service quality and efficiency. Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer experience. Analyze customer feedback and market trends to identify areas for improvement. Train and coac...

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Excellent verbal communication skills 2) Minimum 6 months of experience in an International Voice Process 3) Should be available to join us immediately (15 days Notice Period is Considerable) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts. Compensation: CTC: 2.25 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Park...

As a QA Lead at our company, you will play a crucial role in ensuring the highest standards of quality assurance to support the culture of excellence in customer service. Here's a breakdown of your responsibilities: **Role Overview:** You will be responsible for developing methodologies, frameworks, and strategies that align with quality assurance initiatives to enhance customer satisfaction. Your role involves coordinating QA activities between departments, establishing quality standards, and conducting internal audits. Additionally, you will lead efforts to maintain continuous product or service quality and manage the QA budget effectively. **Key Responsibilities:** - Develop QA operationa...

Role Overview: As the Operations Manager for the area, your main responsibility is to ensure the timely and profitable delivery of shipments to customers by efficiently managing both the service center operations and PUD/DC operations. You will work closely with the Area Head to develop and adhere to the budget for the area, tracking operational costs and taking corrective actions when necessary. Key Responsibilities: - Oversee the management of all Service Centers and PUD Centers within the area to guarantee smooth and efficient operations. - Drive key performance metrics for various operational processes, ensuring adherence to Standard Operating Procedures and execution excellence. - Suppo...

As a Quality Analyst for Inbound International Voice Process, your role will involve the following responsibilities: - Call Monitoring - Listening and auditing for International Voice Process - Conducting Calibration sessions in sync with the QA team - Analysis for inbound/outbound calls - Monitoring and evaluating inbound and outbound calls - Developing and conducting briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities Preferred candidate profile: - At least 1 year of experience in the same field - Good Communication Skills - Good Analytical & Interpretation skills - Willingness to work in rotational shifts This position of...

Role Overview: You will be working as an Assistant Manager in Customer Engagement within the Operations department, specifically in Field Operations. Your direct report will be the Manager of Customer Engagement. The position is based in Panipat. Key Responsibilities: - Manage office administration assets and ensure their upkeep. - Handle agents contracting. - Process new business activities. - Oversee banking of initial and renewal premiums. - Retain surrender requests effectively. - Execute all service requests post policy issuance. - Respond to customer queries and complaints promptly. - Maintain high Net Promoter Scores (NPS). - Process life claims efficiently. - Address compliance issue...