2383 Service Quality Jobs - Page 14

Scope: Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillment The team currently comprises of 60+ global associates across US, India (COE) and UK and is expected to grow rapidly. The incumbent will need to have leadership qualities to also mentor junior and mid-level software associates in our team Our current technical environment: Software: Java, Springboot, React, Gradle, GIT, Hibernate, Rest API, OAuth Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture Cloud Architecture: MS Azur...

As Executive - Operations at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various d...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently Handle outbound calls for Wealth and Privy customers, ens...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks su...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance Handle customer service tasks such as account opening, DMAT services, and grievance resolution Educate customers on product features and assist with service requests like cheque book issuance Achieve sales targets for bank and inves...

Develop and Implement Quality Control Procedures Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies. Monitor and Analyze Processes Regularly review and analyze operating processes to identify areas for improvement. Conduct Audits and Inspections Perform regular audits and inspections to ensure adherence to established quality standards. Coordination with Departments Work closely with various departments to address quality issues and implement effective solutions. Prepare Quality Reports Compile and present quality reports to management, highlighting key findings and recommendations. Train Staff Develop training m...

As part of our EY GDS-SAP ABAP team, you will work to solve client problems using SAP platform. You will get an opportunity to work with high quality team. You will be the part of a team with highly innovative minds working continuously to cater client in their implementation roadmap. You will get here an opportunity to work on solution development and implementing SAP in various complex business scenarios. we're looking for Senior Manager with expertise in SAP ABAP Implementation to join the EY GDS. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. As a Senior Manager with EY s Global Delivery Services (GDS) SAP ABAP Team, you will contrib...

Perform Manual review on accounts claimed as Fraudulent by card members/Third parties/POAs and Victims. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on quality, compliance regulations and productivity/efficiency as per goals sheet Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detail Excellent listening and verbal com...

We are looking for a skilled Operations Manager with 8 to 12 years of experience in the hospitality industry, preferably in hotels and restaurants. The ideal candidate will have a strong background in managing daily operations and ensuring exceptional customer experiences. Roles and Responsibility Oversee all aspects of hotel or restaurant operations to ensure smooth functioning. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Manage budgets, forecasts, and financial reports to optimize profitability. Supervise staff, including training, scheduling, and performance evaluations. Coordinate with various departments to maintain high service quality ...

Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you ll love from top to bottom we give you the tools you need to succeed and the autonomy to reach your goals. We are seeking a Deputy Manager Fund Accountant to join the RESIG Team in our Bengaluru/Mumbai office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services. What it Means to Work for EisnerAmper: You will get to be part of one of the l...

This is where your work makes a difference. At Baxter, we believe every person regardless of who they are or where they are from deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. ...

We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values. Responsibilities: 1. Customer Interaction Manage incoming customer inquiries through phone and email. Provide accurate and timely information regarding products, services, orders, and status updates. Assist customers with complaints, spare parts requests, and shipment-related queries. 2. Issue Resolution Identify and resolve customer issues promptly and effectively. Escalate complex cases to the concerned de...

Job Title Area Sales Manager - Upper North (Punjab, Haryana, Chandigarh & J&K) Job Description Area Sales Manager - Upper North (Punjab, Haryana, Chandigarh & J&K ) is responsible for resolving customer queries effectively, balancing service quality with cost efficiency, achieving sales targets through strategic planning and team collaboration, conducting tailored presentations, applying company policies to solve sales issues, working under general supervision. The role achieves and exceeds personal and sales team quotas within the assigned area, collaborates with team members to execute sales strategies and meet targets, conducts presentations to potential and existing customers to showcase...

We are looking for a skilled Operations Manager with 8 to 12 years of experience in the hospitality industry, preferably in hotels and restaurants. The ideal candidate will have a strong background in managing daily operations and ensuring exceptional customer experiences. Roles and Responsibility Oversee all aspects of hotel or restaurant operations to ensure smooth functioning. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Manage budgets, forecasts, and financial reports to optimize profitability. Supervise staff, including training, scheduling, and performance evaluations. Coordinate with various departments to maintain high service quality ...

We are looking for a skilled General Manager with 12-18 years of experience to lead our hospitality team. The ideal candidate will have a strong background in the hospitality industry and excellent leadership skills. Roles and Responsibility Oversee daily operations of the hotel or restaurant, ensuring high-quality service and customer satisfaction. Develop and implement strategies to improve profitability and increase revenue. Lead and manage a team of hospitality professionals, providing guidance and training as needed. Coordinate with various departments to ensure seamless execution of events and services. Maintain high standards of quality, safety, and hygiene. Analyze market trends and ...

We are looking for a skilled Operations Manager with 8 to 12 years of experience in the hospitality industry, preferably in hotels and restaurants. The ideal candidate will have a strong background in managing daily operations and ensuring exceptional customer experiences. Roles and Responsibility Oversee daily hotel or restaurant operations to ensure smooth functioning. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Manage budgets, forecasts, and financial reports to optimize profitability. Supervise staff, including training, scheduling, and performance evaluations. Coordinate with various departments to maintain high service quality standards...

We are looking for a skilled Operations Manager with 8 to 12 years of experience in the hospitality industry, preferably in hotels and restaurants. The ideal candidate will have a strong background in managing daily operations and ensuring exceptional customer experiences. Roles and Responsibility Oversee daily hotel or restaurant operations to ensure smooth functioning. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Manage budgets, forecasts, and financial reports to optimize profitability. Supervise staff and coordinate shifts to maintain high service quality standards. Implement effective marketing campaigns to boost occupancy and sales. Main...

We are looking for a skilled General Manager with 12-18 years of experience to lead our hospitality team. The ideal candidate will have a strong background in the hospitality industry and excellent leadership skills. Roles and Responsibility Oversee daily operations of the hotel or restaurant, ensuring high-quality service and customer satisfaction. Develop and implement strategies to improve profitability and increase revenue. Lead and manage a team of hospitality professionals, providing guidance and training as needed. Coordinate with various departments to ensure seamless execution of events and services. Analyze market trends and competitor activity to identify opportunities for growth....

We are looking for a highly skilled and enthusiastic Food & Beverages Stewards to join our team in the hospitality industry. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage food and beverages service during events and functions. Ensure high-quality service delivery to guests and maintain excellent customer satisfaction. Collaborate with other departments to ensure seamless service delivery. Maintain a clean and organized workspace, adhering to health and safety standards. Provide exceptional customer service, responding promptly to guest requests and resolving issues professionally. Participate in ongoing training and development to enhance skills and...

We are looking for a highly skilled and experienced Guest Service Associate & Sr. Guest Service Associate to join our team in the hospitality industry, with 1-3 years of experience. Roles and Responsibility Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly. Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records. Coordinate with other departments to ensure seamless service delivery and high-quality guest experiences. Develop and implement effective strategies to enhance guest satisfaction and loyalty. Collaborate with colleagues to achieve sales targets, improve process...

We are looking for a skilled Operations Manager with 8 to 12 years of experience in the hospitality industry, preferably in hotels and restaurants. The ideal candidate will have a strong background in managing daily operations and ensuring exceptional customer experiences. Roles and Responsibility Oversee all aspects of hotel or restaurant operations to ensure smooth functioning. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Manage budgets, forecasts, and financial reports to optimize profitability. Supervise staff, including training, scheduling, and performance evaluations. Coordinate with various departments to maintain high service quality ...

We are looking for a highly skilled and enthusiastic Food & Beverages Stewards to join our team in the hospitality industry. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage food and beverages service during events, meetings, and conferences. Ensure high-quality service delivery to guests and maintain excellent customer satisfaction. Collaborate with other departments to ensure seamless service operations. Maintain a clean and organized workspace, adhering to health and safety standards. Provide exceptional customer service by responding promptly to guest requests and resolving issues professionally. Participate in ongoing training and development to e...

1.Transition Processes & Delivers highest level of service quality to our internal & external customers promptly Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets). Assure change management practices are followed, including communication, training, documentation development. The Essentials - You Will Have: ...

Ensuring customer s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance Profile Requirement- Qualification and Experience Education: Minimum: Graduate Experience : 3+ years of experience in service domain; preferably from lending domain Kno...