1046 Service Quality Jobs - Page 14

Office Admin Executive Employment Type: Full time Experience: 3-5 Years Location: Bengaluru About Econz: Econz was established in the year 2006, headquartered in Bengaluru, Karnataka, India. We are a Google Cloud Premier Partner and one of the top System Integrators for technologies like Google Workspace, Chrome Enterprise, Google Cloud Platform and Google for Education. Econz also has offices in the U.K. and U.A.E. We serve more than 2,500 customers and help businesses through their journey of digital transformation with cloud technologies. We are small giants with an Intellectually curious, a bias for action, and a customer-centric team. We have a High-Trust, High-Performance CultureTM. Our HR policies have three P s at their core: People, Processes, and Psychology. Join us, make your mark, and grow with us! Profile Overview: We are seeking a proactive and experienced Office Admin Executive to manage daily office operations, front desk responsibilities, travel coordination, and employee engagement. You will play a key role in ensuring a professional, organized, and welcoming workplace environment while supporting various administrative functions and internal teams. Key Responsibilities:: Front Office & Visitor Management Greet and manage all visitors, ensuring proper documentation and hospitality. Maintain accurate records of visitors, employee movement logs, material registers, and courier dispatch/receipts. Handle front desk inquiries, calls, and general reception duties. Housekeeping & Facility Management Supervise housekeeping staff and ensure hygiene standards across the premises. Manage office pantry and ensure stock of essential supplies including beverages, stationery, and hygiene /medical products. Oversee maintenance of office assets (ACs, printers, coffee machines, etc.) and coordinate with service vendors. Vendor & Building Coordination Act as the point of contact between Econz and the facility vendors Manage access cards, facility issues, parking allocation, and general building-related support. Maintain relationships with office vendors and oversee contracts, renewals, and service quality. Travel Desk Management Coordinate domestic and international travel including bookings, visas, accommodations, and itineraries. Internal cab/taxi arrangements for leadership when required Maintain travel records, manage travel budgets, and process approvals and reimbursements. Assist senior leadership with last-minute changes or high-priority travel needs. Employee Engagement & Event Support Collaborate with HR to organize in-house celebrations, offsites, and engagement activities. Manage event logistics including venue bookings, vendor coordination, and on-ground execution. Administrative Operations Maintain and reconcile petty cash and administrative expense records. Manage office inventory and procure supplies efficiently, keeping track of usage and consumption. Maintain digital admin records and improve internal processes using tools like Google Sheets or Forms. Reporting & Compliance Assist in preparing monthly administrative expense reports and support budgeting for office operations. Ensure workplace compliance with safety, cleanliness, and facility standards. Support internal audits and documentation needs related to administration. General: Graduate / Diploma in any discipline. 3-5 years of experience in office administration, facilities, or admin support roles. Excellent communication and interpersonal skills; confident dealing with internal and external stakeholders. Strong multitasking and organizational abilities. Proficiency in MS Office Suite, Google Workspace (Docs, Sheets, Forms), and digital admin tools. Detail-oriented, proactive, and able to manage operations independently. Experience handling vendors, events, or facility coordination is a plus. Join us and contribute to a workplace that values collaboration, growth, and innovation.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

The Customer Experience Executive will handle all non-sales inbound calls such as post-booking support, general queries, and cross-departmental escalations. The role focuses on ensuring quick resolution and exceptional service. Key Responsibilities Attend and manage non-sales inbound calls. Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech). Assist with booking changes, payment queries, and property information. Update all customer interactions accurately in the CRM. Follow up on open tickets until closure. Maintain a professional, empathetic, solution-driven approach. Collect customer feedback and ensure service quality. Requirements 03 years of experience in customer support (hospitality/travel preferred). Strong communication skills in English and Hindi. Problem-solving mindset with excellent time management. CRM and call handling tool familiarity is a plus. Work Details 9-hour rotational shifts on a roster basis (including weekends with 1 weekly off).

Roles and Rsponsibilities:- Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip. com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile:- Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Kolkata market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

Roles and Rsponsibilities:- Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip. com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile:- Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Delhi market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

Roles and Rsponsibilities:- Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip. com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile:- Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Bangalore market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

Roles and Rsponsibilities:- Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip. com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile:- Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Mumbai market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

Roles & Responsibilities of Front Office Executive (FOE) Customer Relationship Management Welcome and assist visitors, ensuring a positive and professional first impression. Address customer inquiries and provide timely resolutions. Maintain an organized and inviting front desk environment. Coordinate with internal teams to fulfill client and visitor requirements. Oversee smooth visitor check-in and enforce security protocols. MS Bookings Management (if applicable) Maintain daily records of fixed and flexible seat bookings. Process employee requests for seat reservations or cancellations. Site Operations Management Supervise and ensure the smooth functioning of daily operations at the Noida site. Event Management & Coordination Plan, organize, and evaluate corporate events for Noida, Bangalore, and Chennai offices. Collaborate with the event team and clients to ensure seamless execution. Daily Briefings & Team Supervision Conduct daily meetings with supervisors. Ensure housekeeping, pantry, and APS staff consistently meet uniform and grooming standards. Marketing & Communications Design and prepare professional presentations and flyers for Noida, Bangalore, and Chennai. Onboarding Support Conduct office tours and orientations for new joiners on their first day. Internal Communications Draft and distribute informative communication materials across all office locations. Client Engagement Provide ongoing support to clients, addressing requirements across all sites. Gate Pass Management Process and manage gate passes for inward and outward material movements. Courier Management Record daily incoming and outgoing couriers using the Happy Visitor software. Handle and manage international courier bookings. ID & Visiting Card Administration Collect employee information for ID and visiting card issuance. Oversee the printing, dispatch, and distribution of cards across PAN India. Housekeeping, Pantry & Stationery Management Maintain accurate stock records and ensure consistent availability of supplies. Month-End Reporting Update registers and prepare monthly operational reports. Lost & Found & First Aid Management Maintain precise records and oversee lost & found items and first aid inventory. Customer Complaint Handling (Service Now) Log and track customer complaints in Service Now. Ensure prompt resolution and closure of complaints. Monitor recurring issues and implement process improvements to enhance service quality.

- Transportation Logistics Management: Oversee the day-to-day operations of employee transport services, including planning, scheduling, and monitoring transport routes to ensure timely arrivals and departures. Develop and implement efficient transportation strategies that maximize the use of resources while minimizing costs. - Route Optimization: Analyze and optimize transportation routes using data-driven approaches to ensure efficiency, reduce travel time, and enhance overall service quality. Adjust schedules and routes based on employee feedback and operational needs. - Vendor Relations and Management: Establish and maintain strong relationships with transportation vendors, ensuring compliance with service level agreements and company standards. Negotiate contracts and monitor vendor performance to ensure the delivery of high-quality transport services. - Safety and Compliance Oversight: Ensure all transportation services adhere to safety regulations and company policies. Conduct regular safety audits and inspections of vehicles and transport operations. Develop and implement safety training programs for drivers and other transportation personnel. - Employee Communication and Support: Act as the point of contact for employees regarding transportation-related inquiries, issues, and feedback. Provide exceptional customer service by promptly addressing concerns and resolving issues to enhance employee experience. - Data Management and Reporting: Maintain accurate records of transportation activities, including schedules, vehicle utilization, expenses, and incidents. Prepare detailed reports and presentations for management, highlighting key metrics and performance indicators. - Budget Management and Cost Control: Assist in the preparation and management of the transportation budget. Monitor expenses and identify opportunities for cost savings while ensuring the maintenance of high service standards. - Policy Development and Implementation: Develop, implement, and communicate transportation policies and procedures to all employees. Conduct regular training sessions to ensure understanding and adherence to these policies. - Continuous Improvement Initiatives: Identify and recommend improvements to transportation processes and systems. Collaborate with other departments to enhance overall operational efficiency and employee satisfaction. - Cost Analysis and Reporting: Knowledge of cost structures related to transportation services. Ability to analyze transport expenses and provide detailed reports to management for budget forecasting and financial planning. - Vendor Billing Reconciliation: Experience in reconciling vendor invoices against service agreements and transport records. Ability to identify discrepancies and resolve billing issues in a timely manner. - Understanding of Billing Software: Proficiency in using transport billing software and systems to manage billing information, track payments, and generate reports. Familiarity with accounting software may also be beneficial. - Dispute Resolution: Skills in effectively handling billing disputes, collaborating with internal teams and external vendors to reach resolutions. Ability to communicate billing issues clearly and professionally. Qualifications: - Bachelors degree, Transportation Management, Business Administration, or a related field preferred. - Proven experience in transportation management or a similar role, preferably in a corporate environment. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. - Excellent organizational and multitasking abilities, with keen attention to detail. - Strong interpersonal and communication skills, capable of building rapport with employees and vendors alike. - Proficient in Microsoft Office and transport management software's; experience with route optimization tools is a plus. - Knowledge of transportation regulations, safety standards, and best practices. - Ability to work independently and collaboratively in a fast-paced environment.

The ideal candidate should have proven experience of 10-12 years of inside sales in managing call center teams, ensuring service quality, and driving operational efficiency. The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. Responsibilities An Inside Sales Contact Centre Manager is responsible for driving sales performance, optimizing sales processes, and ensuring a positive customer experience through effective leadership and strategic planning. Oversee the daily operations of the call center, ensuring high performance and customer satisfaction. Develop and implement strategies to improve service levels and operational efficiency. In-depth understanding of sales strategies and the sales administration process. Manage team performance, training, and motivation. Monitor KPIs, call quality, and customer experience metrics. Handle escalations and ensure prompt resolution of issues. Collaborate with stakeholders to optimize processes and implement best practices. Familiarity with CRM software and proficiency in MS Office applications Should be able to handle large teams and implement process improvements. Qualifications Preferred Postgraduate in Marketing, Business Administration or a related field Excellent communication, interpersonal and problem-solving abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized Strong leadership and team management skills.,

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency in a range of processes or procedures through job-related training and experience. Completes a variety of atypical assignments. Works within defined processes and procedures to find the appropriate approach for new assignments. Acts as an informal resource for colleagues with less experience. Completes work with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Uses discretion to modify work practices and processes to improve efficiency and achieve results. Leadership May provide informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills Clearly and effectively exchanges information and ideas. Responsibility Statements Completes more complex validations, application of logical and analytical skills. Makes choices on finalizing, approving, or rejecting documents/cases. Follows up on inquiries to update additional data requirements. Acts as Subject Matter Expert. Mentors new hires and provides training support. Performs complex tasks according to client guidelines. Identifies adverse events and reports to the client. Completes work with limited supervision. Performs other duties as assigned. Complies with all policies and standards.

HRS AS A COMPANY HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers expectations. TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. HRSs exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide. BUSINESS UNIT HRS Product House is a critical function in driving the success of the companys Lodging-as-a-Service (LaaS) platform. The department collaborates with cross-functional teams to define the product vision, roadmap, and strategy, and prioritizes features using analytics and data to meet business goals and deliver an exceptional experience for stakeholders. Product Managers at HRS own the program backlog, define product increments and releases, and are responsible for the product vision, roadmap, pricing, licensing, and ROI. They possess strong business and technical knowledge, as well as excellent communication and prioritization skills. The department operates based on HRS leadership principles, putting the customer view first and striving for customer success over commercial success. They think and act big, challenging the status quo, and constantly leaving their comfort zones to achieve growth. As coaches, they hire the most likely to win and help develop team members to become the best through radical candid feedback. Product Managers at HRS are learning pioneers, continually seeking to improve processes, products, commercial models, technologies, and ways of working. They take ownership of the entire customer experience, seeking truth and committing to decisions once they are made.To succeed in the role, candidates must possess strong business and technical know-how, prioritize tasks accurately, and have excellent communication skills. They must also have an up-to-date knowledge of the latest trends and technologies and be comfortable presenting their ideas to internal stakeholders. POSITION As a Product Manager on the AI Operations team, you will play a central role in transforming our customer support platform through intelligent automation and agentic AI. The AI Ops team is responsible for digitizing and managing a comprehensive customer support ecosystem leveraging cutting-edge AI technologies. You will work closely with design, engineering, data science, customer support leaders, and external partners to define and build sophisticated solutions that enable frictionless customer experiences across multiple channels while driving significant operational efficiency. CHALLENGE Build an enterprise-grade AI-powered support platform that ensures seamless experiences for customers across all touchpoints, reducing support interactions by 80% through intelligent automation and self-service capabilities. Work with our ecosystem partners to integrate our AI-driven solutions into their existing workflows, demonstrate measurable business impact through key performance indicators, and continuously enhance value over time. Identify new product opportunities within our multichannel support and CX case management tools, driving a comprehensive roadmap informed by support analytics, qualitative research, customer feedback, and emerging AI/ML technologies. Collaborate with external vendors (Genesys, Cognigy, AWS Bedrock) to develop custom, scalable integrations that align with our unique requirements while supporting our vision for proactive, personalized customer support. Demonstrate strong expertise in developing and managing agentic AI systems, with the ability to optimize performance, implement robust safeguards, and continuously improve agent capabilities. Navigate a dynamic, fast-paced environment where youll need to balance immediate operational needs with strategic innovation, exercising autonomy to drive product improvements and make data-driven decisions. Apply structured decision-making frameworks to evaluate opportunities and trade-offs, communicating recommendations through compelling narratives and product requirement documents. Develop a long-term vision and product strategy for the evolution of our AI support platform, effectively communicating with senior leaders to secure buy-in and align cross-functional teams toward executing the strategy. FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH... Outcomes-driven with an established track record of delivering measurable business impact through customer-facing AI products and automation tools. At least 7+ years of product management experience in enterprise software products, preferably with significant exposure to AI/ML technologies, customer support platforms, or CX management tools. Demonstrated experience with agentic AI systems, including prompt engineering, retrieval-augmented generation (RAG), and the integration of large language models into production environments. Strong analytical mindset with experience using metrics to identify, size, and solve complex customer support challenges, particularly around scaling efficiency while maintaining or improving service quality. Exceptional written and verbal communication skills with the ability to translate complex technical concepts for diverse stakeholders and drive alignment across engineering, support operations, and leadership. Proven ability to develop and execute product experimentation frameworks, testing hypotheses quickly and making data-driven decisions to improve AI agent performance and customer outcomes. Equally comfortable discussing LLM fine-tuning with an ML engineer, reviewing conversation flows with a UX designer, or analyzing support metrics with operations leaders. A hands-on, problem-solving attitude that enables you to tackle challenges directly, whether debugging AI agent behavior, optimizing conversation flows, or investigating customer escalations. Experience with relevant technologies such as conversational AI platforms, knowledge management systems, and data analysis tools; familiarity with SQL and visualization tools like Power BI or MicroStrategy is highly desirable. PERSPECTIVE Access to a global network of a globally united and mutually responsible Tribe of Intrapreneurs that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable. LOCATION, MOBILITY, INCENTIVE

Why join Safeguard Global ? We want to help you Work in Any Way - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren t just remote and hybrid first they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell : The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards. How you will make a difference: Contribute to business transformation, including assessments and change management. Receive and provide input on business requirements and baseline process definitions. Analyze and prioritize Zendesk enhancement requests (or similar platforms) for implementation. Continuously evaluate and challenge existing processes to drive business improvement and quality assurance. Implement procedural and process improvements to enhance efficiency, reduce risk, and improve service quality and timeliness. Support development of documentation, content, and materials to enhance Guardian knowledge for accurate and efficient service delivery. Collaborate with Safeguard University to develop training content for all Operations team members. Conduct "spot audits" on payroll activities and departmental processes to ensure adherence to procedures. Ensure operational process documentation within the Knowledge zone is well-presented, relevant, and up-to-date. Liaise and gather insights around operational performance to shape rationale for changes and improvements What will give you an advantage: Demonstrated analytical skills. Knowledge of CRM and/or helpdesk tools and their organizational support. Ability to prioritize workload to meet targets while maintaining flexibility. Ability to work independently in a fast-paced environment with strict deadlines. Strong task management skills and ability to contribute towards a wider goal Effective communication with multi-level audiences, from end users to Senior Management. Proficiency in English is essential; additional language skills are highly desirable. Exceptional verbal and written communication skills. Who we are and what we do: Safeguard Global is . Global ! With offices worldwide, we help 1 5 00+ companies hire, manage, and pay employees in 170+ countries. Its all about people! Join us to meet diverse folks , explore new cultures, and connect with amazing folks from around the globe . Our G lobal Benefits Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible. Bonding Leave: Enjoy paid leave to bond with your new family member. 2 Charitable Days: Contribute to causes you believe in. Reward & Recognition Program: Be rewarded for your success and championing our values. Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. Why become a Guardian: International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise . Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage s hould your application meet the positions requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! #LI-NG1 At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

A Food and Beverage Associate affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests food, beverage, and culinary expectations. What will I be doing? As a Food and Beverage Associate, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required Understand menu content, any menu changes, and promotional activities Keep your service area clean, tidy, and well-prepared Efficiently manage the proper settlement of all customer accounts Answer Guest queries in a polite and helpful manner What are we looking for? Food and Beverage Associates serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for 14+ years of experience in IT service delivery, with experience in delivery and project management for Global Insurance customers. Overall Skills to manage the business stakeholders, project management and technology teams. Oversees the successful execution of technical projects, ensuring timely delivery and alignment with client expectations, while also fostering a collaborative and high-performance team environment.ResponsibilitiesMay manage individual projects or coordinate a team of Technical Architects/Leads.Understands and manages client and program stakeholders expectations and business objectives.Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.Drives profitability and continued success by managing service quality and cost and leading delivery.Measures and communicates progress to leadership within committed time frames.Experience in a client facing IT consultancy/IT provider environment.Prior experience in an Operations, Support or Delivery function and supervising or managing a team.A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example.Firm grasp of IT infrastructure and operations best practices within an ITIL framework.Broad IT technology experience, being a technical or solution authority Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

PURCHASE EXECUTIVE Overview: To provide high-quality service delivery to ensure the operating units can efficiently procure and obtain the best value for the goods and services needed to support their operations. Oversee the execution of daily management, operations, and strategic initiatives across the procurement function, as well as develop measurable plans and procurement metrics to ensure that value, customer service, and cost savings goals are met or exceeded. Reports to: Purchase Manager / Accounts Manager / Brand Head Qualification: 1-4yrs Experience, B.tech , Electrical or Mechanical field, Good communication skills Responsibilities & Duties: Conduct product research and sourcing new suppliers and vendors. Source material, goods, and services and negotiate the most cost-effective contract and deals. Performing inventory inspection and reordering supplies and stock. Conduct market research to remain updated about emerging trends and business opportunities. Inspect stock and report any faulty item or inconsistencies immediately. Update and maintain records of all orders, payment, and received stock. Arranging buying Prices from Vendor / Distributor based on Customer requirement. Connecting with Sales team with respective Manager for BOQ Verification. After prices receipt from Vendor, Providing Quotation to Sales Account Manager in proper format within TAT. Negotiating with Vendor / Distributor for all products on Daily Basis to get the Customer PO at best Cost. Before releasing PO on any Vendor/ Distributor, Negotiating with Vendors to Increase the margin in all Transaction. 1 Monitoring & maintaining of all Orders on daily basis to avoid any escalation. Planning of Materials on timely basis to fulfill the customer requirement / to improve the delivery timeline.

We are seeking an enthusiastic and customer-oriented Guest Service Associate (GSA) for our Food & Beverage department in Bengaluru, India. As a GSA - F&B, you will play a crucial role in ensuring exceptional dining experiences for our guests while maintaining high standards of service and efficiency. Set up and inspect operating equipment, linens, and condiments before service Familiarize yourself with all menu items and daily specials to provide informed recommendations to guests Take guest orders and efficiently communicate them to the kitchen staff Serve food and beverages in a timely and professional manner Clear and reset tables for incoming guests Maintain cleanliness and organization of the dining area and storage spaces Adhere to HACCP regulations and safety guidelines for food handling and equipment use Assist in managing guest inquiries and resolving any issues that may arise Collaborate with team members to ensure smooth service operations Report equipment malfunctions, emergencies, or suspicious activities to the F&B Team Leader Participate in regular team meetings and training sessions to enhance service quality Maintain accurate records of transactions and inventory as required Proven experience in food and beverage service, preferably in a hotel or restaurant setting Excellent knowledge of food service techniques and etiquette Strong familiarity with menu items, including ingredients and prepar

Associate, Cash Processing/Funds Transfer I We re seeking a future team member for the role of Associate, Cash Processing/Funds Transfer I to join our Insight Investment team . This role is located in Pune, MH - HYBRID. In this role, you ll make an impact in the following ways: Liquidity Management: Actively manage and trade within the Insight Liquidity Vehicle to ensure optimal cash positioning and fund performance. Front Office Collaboration: Maintain close coordination with Fund Managers and Traders to support investment strategies and operational execution. Stakeholder Liaison: Client Cash Management : Process client cash postings accurately by liaising directly with Client Directors and, where necessary, with clients themselves. Trade Instruction: Accurately instruct Unit Trust trades to Transfer Agents, ensuring compliance with internal and regulatory standards. Broker Engagement: Work with brokers to ensure operational readiness, particularly around FX credit lines and trade execution capabilities. Project Involvement: Collaborate with internal project teams to support operational change initiatives and align with evolving business requirements. Regulatory Reporting : Ensure accurate and timely submission of MIFID II transaction reports. Oversight of Outsourced Functions: Provide governance and oversight of outsourced operational activities to ensure service quality and compliance. Transfer Agents and Custodians: Ensure smooth settlement processes and timely resolution of queries. Outsourced Back Office Teams: Oversee and coordinate with third-party service providers handling Fixed Income and Equity Settlements, Corporate Actions, Income Processing, Reconciliations, Data Management, and Transition Management. To be successful in this role, we re seeking the following: Industry Experience : Minimum of 0-3 years experience in a similar role, preferably within an Investment Management or Asset Management firm. Comprehensive understanding of SWIFT messaging standards and global financial markets , with experience in reconciling cash flows within TLM (Transaction Lifecycle Management). Proficient in interpreting SWIFT message types (e.g., MT103, MT202, MT540 series) and ensuring accurate settlement and cash alignment across systems. System Proficiency : Experience with trade capture systems, ideally thinkFolio . Familiarity with Bloomberg and FXAll (or equivalent platforms). Attention to Detail : Demonstrated ability to maintain high levels of accuracy in a fast-paced environment. Time Management : Proven ability to meet strict deadlines while managing multiple priorities effectively. Organizational Skills : Strong multitasking capabilities with a structured and proactive approach to workload management. Communication & Teamwork : Excellent interpersonal and communication skills, with a collaborative mindset and the ability to work effectively within cross-functional teams. Technical Skills : Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.

As a Warehouse Supervisor, you are responsible for ensuring the distribution of physical goods for both internal and external traffic requirements. You will provide leadership to systematically enable error-free packaging, inventory, and shipment for Finished Goods. As a direct interface with other internal departments, customers, suppliers and global sites, you will help to ensure that customer requirements are met while maintaining product, service, quality and consistency. You will oversee improvement in systemic and functional area performance by managing team members, distributing, proritising workload, creating, maintaining, and facilitating process and procedures. The Warehouse Supervisor will assist in personal development of direct reports by conducting performance appraisals, creating goals and development plans. Responsibilities and Tasks : Manage Team Member Performance Provide communication regarding job expectations and changes Coach and provide career development Establish goals and monitor performance achievement Conduct performance appraisals Collect, review, provide verbal and written performance development feedback Manage employee performance and resolve conflict Provide recognition Build an Effective Team Prioritise work, remove barriers, and drive for accountability Manage team staffing and succession Distribute work and learning opportunities Empower team members and promote teamwork Oversee Functional Area Service Delivery Provide consultation on work execution and problem solving Assist in the troubleshooting of escalated issues and provide coaching for resolution Coordinate and communicate policy and procedures Facilitate team members training Identify and implement system and process improvements Develop, monitor, and report performance metrics Promote Collaboration and Provide Project Support Maintain a proactive and customer-focused approach Act as liaison between team and customer groups Support department performance improvement and cost reduction activities Lead or participate in special projects Assist others with workloads Mentor cross-functional team members Promote partnership across functional areas and customer groups Provide Leadership of the Warehouse Participate in strategy development with the MEL Management team Ensure that policies and procedures are created, maintained, and followed Administer systems to ensure error-free inventory management and shipments Interface with Sales, Supply Chain, Finance and Logistics departments to meet customer and compliance requirements Education Desired : Bachelors Degree or equivalent experience Management Production and Operations Management (POM) Supply Chain Management Related field of study Experience Desired : 5-10 years experience in any of the following: Production/Manufacturing Supply Chain Warehouse/Inventory Control AI alert : Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidates true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

About the Role: We are looking for a proactive and driven Business Development Executive to lead our offline sales and operations efforts in Himachal Pradesh . This role is ideal for someone who thrives in on-ground execution, relationship building, and has a strong understanding of local market dynamics. Key Responsibilities: Identify and onboard new offline partners (travel agents, ticketing agents, local operators, etc.) across Himachal Pradesh Drive passenger bookings and revenue through offline B2B partnerships Monitor and manage local operational activities such as route launches, trip performance, boarding point audits, and service quality Coordinate with central operations, marketing, and supply teams to ensure smooth execution Gather market intelligence, competitor activity, and customer feedback to inform business decisions Build and maintain strong relationships with key stakeholders and partners Meet weekly/monthly sales and performance targets Requirements: Bachelor s degree in Business, Marketing, or related field 1-3 years of experience in field sales, business development, or operations (experience in travel/transportation/logistics is a plus) Strong local network and familiarity with regional travel market in Himachal Willingness to travel extensively across assigned territory Excellent communication and negotiation skills Ability to work independently and take ownership of outcomes What We Offer: Competitive salary and incentives Fast-paced, growth-oriented work environment Opportunity to work closely with leadership and shape on-ground strategy Travel allowance and field support for execution

Business Function Group Legal, Compliance & Secretariat ensures that the banks interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. Job Purpose:- With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank. Key Accountabilities:- Responsible for developing and implementing action plans for detecting fraudulent activities. Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process. Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends. Ensure compliance with all laid down policies and procedures for smooth operations of unit. Initiatives to enhance approval rates. Job Duties & responsibilities:- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process To ensure investigation is completed & closure report is issued within TAT from the date when case is referred Implementation of fraud rules in systems based on Analysis of new fraud trends. Monitor real time queues and identify high risk transactions within acceptable turnaround time Recommend anti-fraud processes for changing transaction patterns and trends. Process and approve authorization requests Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved. Educate Merchants on the correct card acceptance and authorization procedures. Attend to and process Lost/Stolen Card reports from Cardholders Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses Consistently adopt group Investigation Standards & procedures Contact cardholders to verify transaction Ensure submission of pertinent information / reports on confirmed fraud transactions. Monitor personal and team performance and identify ways to improve team performance and service standards. Willing to work in shifts (24/7) based on team requirements Actively review and streamline operation processes Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards. Check & maintain necessary MIS data, reports, files, records or movements. Provide necessary administrative support in the processing of authorization- related tasks. Provide timely updates to BU/SU/Team Lead. Required Experience:- Associate 4-6 years, Analyst 2-4 years, in similar profile Proficient in English with good interpersonal and communication skills Willing to do shift duties (24/7 set up). Education / Preferred Qualifications:- Commerce Graduate Core Competencies:- Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc. Technical Competencies:- Investigation, Data Analytics etc. Work Relationship:- Support and maintain good working relationship with below units in timely investigations to process customer s fraudulent transactions claims. Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc. External workstreams like Intellect/ Verinite/ M2P vendor etc. DBS India - Culture & Behaviors:- Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity

As a member of the Clearing and Compressions Middle Office, you will work as part of a wider Product Control function, with responsibility for trade clearing and compression, CCP margin bookings, and static data updates and approval. The activities done by the team perform a vital role optimising the Banks balance sheet and counterparty risk profile, whilst ensuring that relevant regulatory requirements are met. Main driver are client service quality, independent control, operational risk safety and cost efficiency Responsibilities Direct Responsibilities CP Margin bookings Weekly Credit Backloading cycles (ICE, LCH) Monitoring intraday clearing of Credit and Rates trades Rates portfolio reassignments Coordination of internal trade compressions Daily and ad-hoc static data requests 3rd Party vendor compressions (Rates, FX, Credit) Monitoring of team mailboxes, ensuring that all queries are resolved/assigned promptly Escalate issues to Senior Analyst and Manager where appropriate Creation and update of procedures/SOPs Challenge processes as part of a continuous improvement culture Raise IT requests for system enhancements and/or bug-fixes when required Work cooperatively with other teams within Product Control to reduce operational risk and maintain the highest level of support for our clients across the business Build and maintain good working relationships with other internal clients such as trading, sales, business management and back office teams Participate in projects as requested by Manager or Senior Analyst Be fully autonomous on all analyst tasks, whilst training on Senior Analyst tasks and responsibilities Contributing Responsibilities Contribute to the Permanent Control framework. Respond and resolve queries on a timely manner. Technical & Behavioral Competencies Technical Knowledge Relevant experience in a Trade Support or Middle Office role Ability to work constructively within a team Knowledge of Credit and Rates products and their trade lifecycles Ability to manage pressure and meet deadlines and objectives in a dynamic environment Analytical and Organizational Skills Results Orientation Effective written and verbal communication skills Time-management and prioritization Excel skills to an intermediate level High degree of interest in product and process issues affecting the department Demonstrate proactivity, transparency and accountability for identifying and managing risks Support and foster a culture of good conduct Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure Skills and competencies Analytical mindset : Aptitude to understand the F2B workflows and handle exceptional issues with logical mindsets to communicate with Front Office Organized & good resistance to stress: E xcellent time management and good positive resistance to stress are compulsory. Attention to detail : Escalate in timely manner, highlight any abnormalities Innovation and initiatives (Think outside the box) : Demonstrate willingness to constantly improve the status quo. Understand well the processes & suggest innovative ideas. Self-discipline & autonomy : Have a constant delivery on time mindset, on the daily production. Adaptability & Change Management : Ability to easily adapt to new situations (new booking systems, new products, new activities to manage) as this is a constant changing environment Strong Client Focus : Capacity to work with various clients. Need to be sensitive about the rationale of their requests and be proactive when replying to them. Work as partnership while consistently keeping an independent mindset. Escalation & Reporting process : Internal rules of reporting and escalation to Ops and FO need to be known & applied. Specific Qualifications (if required) Strong Preference to have Bachelor or Master Degree on Economics, Mathematics or Finance. Skills Referential Behavioural Skills : Creativity & Innovation / Problem solving Attention to detail / rigor Client focused Ability to collaborate / Teamwork Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Ability to manage a project Education Level: Bachelor Degree or equivalent

About The Role Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Should have worked with ""C"" level of the organisation- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 300+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation