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Gove Enterprises
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Customer Support Quality Check Professionals

Customer Support Quality Check Professionals

Gove Enterprises

0 - 1 years

1 - 2 Lacs

tirunelveli

Posted:2 weeks ago| Platform:

Apply

Skills Required

application support pdf quality audit web development customer support scrum customer service service quality internship sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

TV01CS Customer Support Quality Check

Position

Customer Support Quality Check (Fresher)

Location

Tirunelveli

Type

Full-time

Experience

Fresher (0 1 year). Training will be provided.

Role Overview

The Customer Support Quality Check role focuses on reviewing support interactions to ensure accuracy, professionalism, and alignment with company standards. The person will evaluate calls, chats, and emails, identify errors, and help improve overall customer service quality. This role is ideal for someone who is observant, analytical, and eager to learn.

Key Responsibilities

Quality Monitoring

Review customer support calls, chats, and emails Check communication accuracy, tone, professionalism, and process adherence Vali the correctness of information shared with customers

Error Identification and Analysis

Identify gaps in customer handling, documentation, or behaviour Highlight recurring issues and errors with clear observations Support the team in improving quality scores

Reporting and Documentation

Prepare quality audit reports Maintain quality score sheets and trackers Document findings and improvement recommendations

Feedback & Support

Share constructive feedback with agents Support team leaders in training and process improvements Work closely with support teams to enhance customer satisfaction

Required Skills and Qualifications

Strong logical and analytical skills Good listening and learning ability Attention to detail and error-spotting skill Excellent communication skills

Excel knowledge Mandatory

Basic SQL Required

Preferred Skills

Basic understanding of customer service processes Interest in QA/Quality Monitoring roles

Education

Any degree

What You ll Gain

Hands-on experience in quality auditing Skill development in analysis, reporting, and customer service standards Opportunity to build a career in Customer Support Quality Assurance

How to Apply

Interested candi can apply through our official website. Submit your resume at

Job Category:

Customer Service Executive

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Customer Support Quality Check Professionals

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Position

Location

Type

Experience

Role Overview

Key Responsibilities

Quality Monitoring

Error Identification and Analysis

Reporting and Documentation

Feedback & Support

Required Skills and Qualifications

Excel knowledge Mandatory

Basic SQL Required

Preferred Skills

Education

What You ll Gain

How to Apply

Job Category:

More Jobs at Gove Enterprises