Title Content Creator

You are a highly skilled customer service representative responsible for managing inbound and outbound phone calls, as well as email requests, with a friendly and helpful approach. As the voice and face of the company, you will play a crucial role in reinforcing our reputation for exceptional customer service. The ideal candidate is a quick learner who can think on their feet and resolve any issues that arise with a customer-first mindset. Your responsibilities include managing all customer-related communication channels such as calls, emails, and chats efficiently, identifying and addressing customer needs to ensure complete satisfaction, and following company communication guidelines and procedures. You will also be tasked with recommending process improvements for enhanced company efficiency, reviewing and analyzing customer queries, selecting appropriate responses to customer issues, and escalating advanced cases to management when necessary. To excel in this role, you must have successful experience in a corporate environment, strong communication skills including active listening and clear articulation, problem-solving abilities, and conflict resolution skills. You should be able to multitask, manage time effectively, work well both independently and as part of a team, and be dedicated to ensuring customer satisfaction. Basic computer software knowledge, the ability to thrive in a fast-paced environment, and a focus on the customer are also essential skills. This position requires a B.Sc./M.Sc./B.E. qualification with good communication skills. The job location is in Tirunelveli.,