Key Responsibilities Customer Interaction: Provide timely and accurate assistance to customers via phone, email, or chat, addressing inquiries related to product features, usage, and troubleshooting. Issue Resolution: Efficiently diagnose and resolve product-related issues, coordinating with technical teams when necessary to ensure customer satisfaction. Product Knowledge: Maintain up-to-date knowledge of product specifications, features, and common issues to offer informed support. Documentation: Accurately record customer interactions, feedback, and resolutions in the CRM system to maintain comprehensive service records. Feedback Collection: Gather customer feedback to identify recurring issues and collaborate with product teams to suggest improvements. Team Collaboration: Work closely with sales, technical support, and logistics teams to ensure seamless service delivery and customer satisfaction. Desired Skills & Qualifications Technical Proficiency: Familiarity with basic electronics and appliance functionalities; ability to troubleshoot common issues. Industry Experience: E-commerce, Retail, Consumer Durable Electronics

Key Responsibilities A+ Content Creation: Design and develop visually compelling Amazon A+ Content that effectively communicates product features, benefits, and value to potential customers. Banner & Creative Design: Create engaging banners and creatives for various platforms, ensuring alignment with brand guidelines and marketing objectives. Product Image Optimization: Retouch, edit, and enhance product images to meet Amazons quality standards and improve conversion rates. Brand Consistency: Ensure all designs adhere to brand guidelines for a cohesive customer experience across all visual assets. Collaboration: Work closely with marketing, product, and content teams to understand product features and brand guidelines. Trend Monitoring: Stay informed on design trends and best practices in e-commerce to keep content fresh and engaging. Desired Skills & Qualifications Technical Proficiency: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). E-commerce Experience: Experience in designing for e-commerce platforms, particularly Amazon. Design Principles: Strong understanding of design principles, typography, layout, and grid structures. Portfolio: Strong portfolio showcasing previous work in graphic design and A+ content creation. Communication Skills: Excellent communication skills and the ability to collaborate with cross-functional teams. Industry Experience E-commerce, Consumer Electronics, Retail

Key Responsibilities Campaign Strategy & Execution: Develop and implement performance marketing strategies across digital channels, including Google Ads, Meta (Facebook & Instagram), and affiliate platforms, to drive customer acquisition and revenue growth Budget Management: Allocate and manage marketing budgets effectively, ensuring cost-efficient campaign execution and maximizing return on ad spend (ROAS). Data Analysis & Optimization: Regularly analyze campaign performance using data analytics tools, identify trends, opportunities, and areas for improvement based on key performance indicators (KPIs) such as click-through rates, conversion rates, cost per acquisition, and ROAS. A/B Testing & Experimentation: Implement A/B testing and other experimentation methodologies to refine campaigns for maximum effectiveness. Cross-Functional Collaboration: Work closely with creative, product, and analytics teams to ensure alignment on marketing initiatives and goals. Performance Reporting: Monitor and report on key performance metrics, including conversion rates, cost per acquisition, and return on ad spend. Industry Experience E-commerce, D2C Brands, Consumer Goods

Key Responsibilities Marketplace Management: Oversee and optimize product listings, pricing, and promotions on Amazon, Flipkart, and other D2C platforms to drive sales and enhance brand visibility. Sales Strategy Development: Develop and implement sales strategies tailored to each platform, including seasonal campaigns, flash sales, and targeted promotions. Inventory & Order Management: Coordinate with supply chain teams to ensure optimal inventory levels, timely order fulfilment, and efficient returns processing . Advertising & Promotions: Manage and optimize paid advertising campaigns on Amazon Ads, Flipkart Ads, and other platforms to maximize ROI. Performance Analysis: Monitor and analyze sales data, customer feedback, and competitor activity to identify growth opportunities and areas for improvement. Team Collaboration: Work closely with marketing, logistics, and customer service teams to ensure seamless operations and a positive customer experience. Platform Compliance & Updates: Stay updated with platform policies, algorithm changes, and best practices to ensure compliance and leverage new features effectively . Industry Experience E-commerce, Retail, Consumer Durable Electronics

Responsibilities: - Willing to familiarize yourself with the companys vision and mission, seeking to accomplish set goals and objectives. - Conducting market research and identifying potential clients. - Cultivating strong relationships with new clients, while maintaining existing client relationships. - Collating and maintaining client information in the CRM database. - Working closely with staff across departments to implement growth strategies. - Implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies. - Ability to manage multiple projects concurrently and meet deadlines. - Identify new business opportunities and partners. - Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients. Requirements: - Bachelors degree in business management, marketing, or related field is preferable. - 2-5 years relevant work experience in Consumer Durable, IT, and Mobile industry preferred. - Excellent written and verbal communication skills. - Ability to handle multiple projects simultaneously and work under pressure. - Strong organization and project management skills. - Friendly and personable demeanor. - Proficient in Microsoft Office and relevant software preferable.

About Job As a Customer Support Executive in our fintech company, you will be the first point of contact for our clients, providing exceptional service and support across various channels. Your role is crucial in ensuring customer satisfaction, resolving inquiries, soft reminder for collection/repayments and contributing to the continuous improvement of our services. Key Responsibilities Customer Interaction : Respond promptly to customer inquiries via phone, email, chat, and social media, ensuring a seamless and positive experience. Issue Resolution : Address and resolve customer issues related to accounts, transactions, and services, escalating complex cases to appropriate departments. Account Assistance : Assist customers with account setup, balance inquiries, transaction status, and other account-related concerns. Feedback Collection : Gather customer feedback to identify areas for improvement and contribute to product and service enhancements. Documentation : Maintain accurate records of customer interactions, feedback, and resolutions in the companys CRM system. Compliance Adherence : Ensure all interactions comply with regulatory and data security standards. Collaboration : Work closely with technical support, product, and compliance teams for seamless issue resolution. Skills : Strong verbal and written communication skills. Ability to handle high-pressure situations professionally. Familiarity with CRM tools and ticketing systems is a plus. Knowledge of fintech products, banking, or payment processing is an advantage.