Customer Support Executive - Fintech

About Job As a Customer Support Executive in our fintech company, you will be the first point of contact for our clients, providing exceptional service and support across various channels. Your role is crucial in ensuring customer satisfaction, resolving inquiries, soft reminder for collection/repayments and contributing to the continuous improvement of our services. Key Responsibilities Customer Interaction : Respond promptly to customer inquiries via phone, email, chat, and social media, ensuring a seamless and positive experience. Issue Resolution : Address and resolve customer issues related to accounts, transactions, and services, escalating complex cases to appropriate departments. Account Assistance : Assist customers with account setup, balance inquiries, transaction status, and other account-related concerns. Feedback Collection : Gather customer feedback to identify areas for improvement and contribute to product and service enhancements. Documentation : Maintain accurate records of customer interactions, feedback, and resolutions in the companys CRM system. Compliance Adherence : Ensure all interactions comply with regulatory and data security standards. Collaboration : Work closely with technical support, product, and compliance teams for seamless issue resolution. Skills : Strong verbal and written communication skills. Ability to handle high-pressure situations professionally. Familiarity with CRM tools and ticketing systems is a plus. Knowledge of fintech products, banking, or payment processing is an advantage.