Technical Support Engineer - Spanish

Technical Support Engineer - Spanish Language (M365 Concierge)

Job Overview

Technical Support Engineer (Spanish Language)

Key Responsibilities

• Provide end-to-end

  Microsoft 365 Concierge support

  to customers via

  chat, email, remote support, and phone

• Assist users with

  Microsoft 365 setup, installation, activation, and licensing

  issues
• Troubleshoot issues related to

  Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services

• Support

  user account management

  , mailbox setup, and license assignment
• Troubleshoot

  Windows and macOS

  OS-related issues impacting Microsoft 365 functionality
• Assist with

  identity and access management

  , including

  SSO, Azure AD sign-ins, and authentication issues

• Analyze logs and diagnostic data to identify and resolve technical issues
• Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Escalate complex or unresolved issues to internal Microsoft support teams when required
• Proactively identify recurring issues and share insights with internal teams to improve service quality

Required Skills & Qualifications

• Experience as a

  Technical Support Engineer / IT Helpdesk

  supporting

  Microsoft 365

• Strong knowledge of

  M365 administration, licensing, and troubleshooting

• Hands-on experience troubleshooting

  Windows and macOS

  environments
• Basic understanding of

  Azure Active Directory, SSO, and identity concepts

• Ability to read and analyze

  system and application logs

• Excellent

  Spanish communication skills

  (written and verbal)
• Strong customer-handling and problem-solving skills
• Ability to work independently in a remote environment

System Requirements (Remote Work)

• Minimum

  16 GB RAM

• Stable internet connection with at least

  50 Mbps upload/download speed

• Windows 10 or higher

  preferred

Preferred Qualifications

• Graduate or above
• Experience with

  Microsoft support processes or concierge services

• Familiarity with

  CRM or ticketing tools

  (Salesforce preferred)