Senior Executive -Technical Support

Stellar Information Technology

3 - 5 years

6 Lacs

gurugram

Posted:13 hours ago| Platform:

Apply

Skills Required

computer science application support networking customer service ites ccna information technology technical support analytics product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Provide L1/L2 technical, product, and application support to global customers (European/American
regions).
Troubleshoot issues related to Windows OS, devices, applications, and networking.
Deliver exceptional customer service with strong communication, active listening, and problemsolving skills.
Manage stakeholder expectations and ensure timely resolution with complete ownership.
Apply critical thinking to address technical problems promptly.

Desired Experience

3 to 5 years of hands-on experience in Technical Support, Product Support, or Application Support
at the L1/L2 level.
Prior experience communicating with international customers (Europe/US) preferred.

Key Skills

Strong communication and active listening skills with the ability to explain complex issues clearly;
Excellent English verbal and written skills are mandatory.
Proven customer service and stakeholder management abilities, supporting both internal and
external users

Qualification

Graduate in Computer Science/IT: BE, BTech, BSc-IT, MCA, or equivalent (CS/IT graduates only).
Preferred certifications: Windows System Administration, CCNA, ITIL.

More Jobs at Stellar Information Technology

Business Development Executive

Noida, New Delhi

1 - 6 yrs

INR 1 - 6 Lacs

Sr. Executive (BD) - IT Software Sales

Gurugram

4 - 5 yrs

INR 5 - 7 Lacs

Senior Inside Sales Executive (BD) - IT/Software Sales

Gurugram

2 - 6 yrs

INR 4 - 6 Lacs

E-commerce & Retention Manager

Gurugram

8.0 - 10.0 yrs

INR 12 - 14 Lacs

Inside Sales Executive - IT Software

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.