Service Manager

SAN Telequip Pvt.Ltd

12 years

0 Lacs

Pune Maharashtra India

Posted:7 hours ago| Platform:

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Skills Required

service reports installation support maintenance networking ethernet automation network leadership commissioning communication troubleshooting integration plcs scada documentation audit coordination training modbus tcp ip profinet mrp design diagnostics vpn management mentoring presentation analysis electrical instrumentation certifications integrator plc grids compensation certification

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Service Manager – Industrial Networking

Location:

Department:

Reports To:

Job Purpose:

industrial networking equipment

industrial Ethernet, automation protocols

Key Responsibilities:

Team Leadership & Field Operations:
Lead, train, and manage a service team across India for installation, commissioning, and post-sales support.
Plan and deploy service resources for key accounts and high-priority escalations.
Customer Engagement:
Act as technical liaison for high-value clients such as Rockwell, Schneider, Honeywell, Yokogawa, and L&T Automation.
Conduct service performance reviews, maintain proactive communication with automation engineers and client service teams.
Technical Expertise:
Provide hands-on support for configuring and troubleshooting managed switches, protocol converters, and industrial firewalls.
Handle integration support with PLCs, SCADA systems, and DCS networks.
Service Delivery Management:
Monitor and improve service KPIs, turnaround time (TAT), and first-time fix rate.
Maintain strong documentation practices, including RCA reports, service history, and network audit records.
Coordination with Internal Teams:
Collaborate with sales, R&D, and product teams for feedback on field issues and customer pain points.
Support training initiatives for channel partners and customers on network best practices.

Required Skills & Competencies:

Technical Skills:

Advanced knowledge of
Modbus TCP/IP, EtherNet/IP, PROFINET, MRP, RSTP
, and related automation protocols.
Experience with network design and diagnostics for mission-critical systems.
Hands-on with
managed Layer 2/3 switches, media converters, serial device servers
, firewalls, and VPN routers.
Familiarity with
SCADA/DCS environments
and OEM specifications.

Soft Skills:

Strong client management skills – ability to handle pressure from high-performance OEMs.
Leadership and mentoring capabilities for technical teams.
Good presentation and documentation skills.
Analytical mindset for root cause analysis and system optimization.

Qualifications:

Education:
B.E./B.Tech in Electronics, Electrical, Instrumentation, or Computer Science.
(M.E./M.Tech or specialized certifications preferred.)
Certifications:
CCNP (Industrial preferred), CompTIA Network+, or equivalent industry certifications.
Experience:
8–12 years of technical experience
in industrial networking or automation support.
Minimum 3 years in a leadership role
, preferably handling OEM or system integrator accounts.

Preferred Industry Exposure:

Automation OEMs or solution partners (e.g., Rockwell, Schneider, Honeywell, Yokogawa, L&T, Siemens)
Industrial SCADA/PLC/DCS integration companies
Infrastructure automation projects (metros, smart grids, utilities)

Compensation & Benefits:

Competitive as per industry norms. Includes:

Incentives tied to service KPIs
Travel and communication reimbursements
Medical and accident insurance
Skill certification support (e.g., CCNP Industrial, cybersecurity)

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