Service Manager

Job Title: Service Manager – Honda 2-Wheeler Showroom

Department: Service
Location: Sambalpur, Odisha

Job Summary

The Service Manager is responsible for overseeing the day-to-day operations of the service department in a Honda 2-Wheeler showroom. This role ensures customer satisfaction through efficient service delivery, quality repairs, timely maintenance, and effective team management, while meeting revenue and productivity targets set by the dealership and Honda standards.

Key Responsibilities

1. Service Operations Management

• Plan, organize, and supervise daily service activities for all Honda 2-wheeler.
• Ensure timely diagnosis, repair, and delivery of vehicles to customers.
• Monitor workshop productivity, job card flow, and technician performance.
• Implement Honda’s service processes and standard operating procedures.

2. Customer Relationship Management

• Ensure prompt and professional handling of customer complaints and feedback.
• Maintain high customer satisfaction index (CSI) scores.
• Communicate service updates and educate customers about preventive maintenance.

3. Team Leadership

• Lead, train, and motivate service advisors, technicians, and support staff.
• Conduct regular performance reviews and identify training needs.
• Promote teamwork, discipline, and a customer-first approach.

4. Revenue & Business Development

• Achieve service department revenue targets through upselling and cross-selling.
• Monitor spare parts consumption and support the parts department in inventory control.
• Promote annual maintenance contracts (AMC) and extended warranty programs.

5. Quality & Compliance

• Ensure repairs are carried out as per Honda quality standards.
• Conduct periodic audits for tools, equipment, and workshop cleanliness.
• Comply with safety regulations and Honda guidelines.

Key Skills & Competencies

• Strong knowledge of Honda 2-wheeler service operations.
• Excellent leadership, communication, and customer handling skills.
• Problem-solving and decision-making ability.
• Technical knowledge of Honda bikes and scooters.
• Ability to work under pressure and meet deadlines.

Qualification & Experience

• 2–5 years of experience in 2-wheeler service, preferably with Honda.
• Familiarity with DMS (Dealer Management System) software will be an advantage.

Salary: Basic salary + Incentives

Job Type: Full-time

Pay: From ₹20,000.00 per month

Work Location: In person