Service Manager

Team Management: Workshop Managers are responsible for hiring, training, and supervising a team of mechanics, technicians, service advisors, and support staff. They need to ensure that the team is skilled, motivated, and capable of delivering excellent service. Service Quality: Workshop Managers must ensure that all services provided by the workshop meet the required quality standards. This includes overseeing repairs, maintenance, inspections, and other services performed on vehicles. Customer Service: Providing exceptional customer service is crucial. Workshop Managers need to interact with customers, address their concerns, provide accurate information about services, and ensure a positive overall experience. Workflow Management: Managing the workflow in the workshop is essential to ensure that tasks are assigned efficiently and completed within the specified time frames. This involves coordinating with the team to prioritize tasks and manage workloads. Inventory Management: Workshop Managers often need to manage the inventory of spare parts, tools, and equipment. This includes ordering new parts when needed, keeping track of stock levels, and ensuring that the workshop has the necessary resources for repairs. Technical Expertise: While Workshop Managers might not always be directly involved in hands-on repairs, having a solid understanding of automobile mechanics and technologies is important. This knowledge helps in communicating effectively with the team and understanding technical issues. Budgeting and Cost Management: Workshop Managers are often responsible for managing the workshop's budget, which includes tracking expenses, optimizing resource utilization, and ensuring that the workshop operates within budgetary constraints. Safety and Compliance: Ensuring a safe working environment for employees and adhering to industry regulations and safety standards is a critical aspect of the role. Performance Monitoring: Workshop Managers need to track key performance indicators (KPIs) related to workshop operations, such as service completion rates, customer satisfaction, and efficiency metrics. Problem Solving: The automobile industry can present various challenges, from diagnosing complex vehicle issues to managing customer complaints. Workshop Managers need to be skilled problem solvers who can address issues effectively. Continuous Improvement: Keeping up with industry trends, new technologies, and best practices is important for providing cutting-edge services and staying competitive. Workshop Managers should encourage continuous learning and improvement among their team members. Communication: Effective communication skills are vital for interacting with customers, team members, and other stakeholders. Shift time -10am - 6:30pm week off - Tuesday