Service Manager

You will be responsible for overseeing the day-to-day operations of the service center in Sanand, Gujarat within the Automobile (Passenger Vehicles) industry. Your role will involve managing and leading a team of technicians, service advisors, and support staff to ensure timely and quality servicing of all customer vehicles, both routine and complaint-related. It will be your duty to handle both technical and non-technical aspects of workshop operations, monitor and control the inflow of vehicles, and optimize workshop capacity utilization. You will also be required to implement processes for customer satisfaction and service excellence, with a focus on increasing service revenue, productivity, and repeat business. Additionally, maintaining service records, stock of spare parts, and tools/equipment inventory will be part of your responsibilities. Collaboration with CRM and sales teams to ensure a seamless customer experience will also be essential. To excel in this role, you should have a minimum of 5 years of experience in the automobile service industry, along with a strong technical knowledge of automotive systems such as diagnostics and repairs. You must be capable of handling team responsibilities, including discipline, training, and motivation. Knowledge of service KPIs like inflow, job card closures, and labour revenue, as well as familiarity with Dealer Management Systems (DMS) and CRM tools, are crucial for success in this position. A proactive attitude towards customer satisfaction and business growth, good communication skills, and effective problem-solving abilities are also required. Preferred qualifications include a Degree/Diploma in Automobile/Mechanical Engineering and prior experience working with OEM-authorized workshops.,