Service Manager

Position:

Department:

Location:

Role Objective

aftermarket revenue

Key Responsibilities

1. Revenue Generation (Core Focus):

• Own and deliver aftermarket revenue targets (AMC, spare parts, retrofits, energy upgrades).
• Prospect and convert existing installed base into service contracts and renewals.
• Identify opportunities for system upgrades, replacements, and energy-efficiency solutions.
• Achieve dictated revenue commitments through direct customer engagement.
• Prepare and present techno-commercial proposals to customers.

2. Technical & Service Excellence:

• Provide technical support and solution design for aftermarket offerings (retrofits, upgrades, spare parts selection).
• Conduct site audits, load studies, and energy analysis to propose value-added services.
• Ensure complex technical issues are resolved by coordinating with engineering & service teams.
• Drive first-time-fix ratios and technical competency within partner teams.

3. Call & Service Management:

• Ensure customer service requests are logged, tracked, and closed within SLA.
• Personally engage with key/critical accounts for escalated issues.
• Analyze service data to identify recurring issues and propose preventive measures.
• Monitor CRM/service tool dashboards to ensure pipeline visibility and performance tracking.

4. Channel & Partner Management:

• Engage with authorized service partners to expand aftermarket coverage.
• Train channel partners on VRF technical solutions and revenue opportunities.
• Review partner sales funnel, conversion ratios, and service delivery quality.
• Support partners in closing high-value aftermarket opportunities.

5. Customer Engagement:

• Act as the technical and commercial SPOC for aftermarket customers.
• Conduct regular customer meetings to pitch new solutions, AMCs, and upgrades.
• Build long-term relationships to ensure contract renewals and upsell opportunities.

Skills & Competencies

• Strong technical knowledge of VRF systems (design, installation, troubleshooting, retrofits).
• Proven front-line sales experience in aftermarket/service revenue.
• Ability to prepare and deliver technical & commercial proposals.
• CRM/call management system proficiency for pipeline & service tracking.
• Strong negotiation, presentation, and customer-handling skills.
• Entrepreneurial mindset with focus on revenue growth.

Qualifications & Experience

• B.E./B.Tech in Mechanical/Electrical/Electronics (MBA preferred but not mandatory).
• 6–10 years’ experience in HVAC aftermarket/VRF service sales.
• Minimum 3+ years of

  front-line aftermarket sales/revenue management

  experience.
• Demonstrated success in achieving dictated revenue, service contracts, and aftermarket upsell.