Service Manager

Siemens

3 - 7 years

7 - 11 Lacs

bengaluru

Posted:6 hours ago| Platform:

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Skills Required

service quality service management customer service sales servicenow customer relationship customer care problem management change management customer support technical support itsm incident management after sales service customer handling itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations.

Core Responsibilities

Service Management: Overseeing the lifecycle of local applications, ensuring smooth operations, and managing service delivery across various Siemens entities like CORP, SHPL, SI, DI, and GP.
Change Requests (CRs): Managing CRs and major implementations, including cloud migration, platform transformation, and analytics integration.
Incident and Complaint Management: Monitoring service quality, handling escalations, and ensuring accurate incident reporting using dashboards like ServiceNow and IRAM.
Access Management: Setting up contributor access structures and managing user roles for local apps resources.

Technical Scope

Supporting applications built on technologies such as .NET, React, JQuery, SharePoint, ASP, SQL, hosted both on-cloud and on-premise.
Applications span domains like HR, EXIM, Sales, and content management (e.g., COVID dashboards, MACS for vendor management).

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