Service Manager

Job Description Job Title: Service Manager Job date:11-08-2025 Job Location: Bangalore (South Region) Job Type: Full-time Job Summary: The Service Manager will oversee and manage B2B electric two-wheeler service operations across multiple hubs in the South Bangalore region. The role involves ensuring smooth service delivery, maintaining high-quality standards, resolving technical issues promptly, and driving customer satisfaction. The Service Manager will lead a team of service engineers and technicians, coordinate with internal departments and clients, manage spare parts inventory, and ensure overall operational efficiency within the region. Job Responsibilities: Oversee and manage daily service operations across multiple hubs in the South region. Ensure timely handling of breakdowns and resolution of technical issues. Maintain service turnaround time (TAT) and ensure adherence to quality standards. Lead, guide, and mentor service engineers and technicians to achieve performance goals. Coordinate with clients and internal teams for smooth fleet and service operations. Prepare and maintain service MIS reports, performance summaries, and manpower plans. Monitor and manage spare parts inventory to ensure timely availability and replenishment. Implement process improvements to enhance service efficiency and customer experience. Build and maintain strong relationships with B2B clients to ensure satisfaction and retention. Job Requirements: Education: Diploma or Degree in Mechanical, Electrical, or Automobile Engineering. Experience: 57 years of experience in B2B EV Two-Wheeler Service Operations, preferably from an OEM background. Strong technical knowledge of electric vehicle systems, components, and diagnostics. Proficiency in preparing and analyzing MIS and performance reports. Excellent leadership, communication, and problem-solving skills. Please send your latest resume to support@smashrglobal.com

Ability to manage multiple service hubs and teams independently. Strong customer orientation and commitment to service quality and operational efficiency. Salary & Perks: Salary no bar for the right candidate. Competitive salary commensurate with experience and qualifications. Opportunity for career growth and advancement. If you're ready to take your career to new heights, don't miss this opportunity! Apply now by either clicking on this link: [ATS link] Or sharing your latest resume along with Current CTC, Expected CTC, and notice period details to support@smashrglobal.com with the subject line "[Position Applied for] Application - [Your Name]". Feel free to share this job with your network if you know someone who would excel in this role. Join the dynamic team and be part of our client's growth story. We can't wait to hear from you! Please send your latest resume to support@smashrglobal.com