2836 Service Delivery Jobs - Page 35

We are seeking an exceptional Butler Manager to join our prestigious hotel in Udaipur, India. As the Butler Manager, you will lead a team of highly skilled butlers, ensuring the delivery of world-class service to our discerning guests. This role requires a consummate professional with a keen eye for detail and a passion for exceeding customer expectations. Oversee and manage the butler team, ensuring the highest standards of service are consistently met Develop and implement training programs to enhance the skills and knowledge of the butler staff Coordinate with other departments to ensure seamless guest experiences Personally attend to VIP guests and handle special requests Manage butler schedules and assignments to optimize service delivery Conduct regular performance evaluations and provide constructive feedback to team members Ensure compliance with all safety and emergency procedures Maintain accurate records of guest preferences and special requirements Implement innovative service initiatives to enhance guest satisfaction Monitor and manage inventory of butler supplies and equipment Act as a liaison between guests and other hotel departments to resolve any issues promptly Uphold the hotels standards of etiquette, grooming, and professional conduct Create "magic" moments for guests by anticipating their needs and delivering proactive, personalized service Bachelors degree in Hospitality Management or related field; degree from a School for Tourism & Hotel Management preferred Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a managerial role Proven track record of managing and mentoring a team of butlers Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management Fluency in English; knowledge of additional languages is a significant asset Extensive knowledge of high-end hospitality etiquette and protocols Strong leadership skills with the ability to motivate and inspire team members Excellent problem-solving abilities and decision-making skills Proficiency in Microsoft Office suite and property management systems Ability to work efficiently in a fast-paced, dynamic environment Flexibility to work varied hours, including nights, weekends, and holidays Physical stamina to stand for extended periods and move around the property Impeccable grooming and professional presentation Familiarity with local culture and customs of Udaipur and surrounding regions Knowledge of first aid and emergency procedures Ability to maintain confidentiality and handle sensitive information with discretion

MakeMyTrip (India) Pvt Ltd is looking for Implementation Professional to join our dynamic team and embark on a rewarding career journey Project Planning:Collaborating with stakeholders to define project goals, scope, and deliverables Developing detailed project plans, including timelines, resource allocation, and milestones Team Management:Leading and coordinating a team involved in the implementation process Assigning tasks, setting priorities, and ensuring team members are aligned with project objectives Execution Oversight:Monitoring the progress of the implementation to ensure that it aligns with the project plan Addressing issues and obstacles that may arise during the implementation phase Stakeholder Communication:Communicating regularly with stakeholders, providing updates on progress, and addressing concerns Managing expectations and ensuring that stakeholders are informed about key milestones Quality Assurance:Implementing and overseeing quality assurance processes to ensure that the deliverables meet predefined standards Conducting reviews and audits as necessary Risk Management:Identifying potential risks to the successful implementation of the project and developing strategies to mitigate them Responding to unforeseen challenges in a proactive manner Training and Support:Coordinating training programs for end-users or relevant staff to ensure a smooth transition to the new system or process Providing ongoing support and troubleshooting during and after implementation

Job Title: Client Experience Individual Contributor Location: Mumbai & Chennai Experience Required: 4+ Years Industry: Broking / Wealth Management Role Overview: We are seeking a dynamic and detail-oriented professional for the role of Client Experience Individual Contributor , responsible for managing and enhancing client servicing for Ultra High Net Worth Individuals (UHNIs). This role is pivotal in maintaining strong client relationships, ensuring seamless service delivery, and supporting investment activities in coordination with internal teams. Key Responsibilities: 1. Client Relationship Management Serve as the primary point of contact for UHNI clients for all service-related matters. Build and nurture long-term client relationships with a focus on trust, responsiveness, and value. Ensure proactive engagement to maintain high levels of client satisfaction and loyalty. 2. Client Communication & Coordination Collaborate closely with Relationship Managers and the Dealing Team to support clients in managing their investment portfolios. Coordinate execution of trades, transactions, transfers, and other service requests in line with client instructions. Communicate effectively to explain processes, account features, and service timelines. 3. Issue Resolution & Service Delivery Identify, investigate, and resolve client issues, discrepancies, or complaints in a timely and efficient manner. Coordinate with internal departments (Operations, Risk, Tech, Compliance) to ensure quick resolution and quality service. Monitor service requests to ensure closure within defined TATs. 4. Client Onboarding & Documentation Support new client onboarding by collecting KYC documentation, verifying details, and facilitating account opening. Ensure all client data is maintained accurately and updated regularly as per compliance norms. Stay updated on regulatory requirements to ensure 100% adherence during client lifecycle events. Key Skills & Qualifications: Graduate/Postgraduate in Finance, Commerce, or related field. Minimum 4 years of relevant experience in client servicing, preferably in Wealth Management or Broking domain. Strong understanding of financial markets, equity products, broking operations , and regulatory landscape (SEBI, KYC, FATCA, etc.). Excellent interpersonal and communication skills with a client-centric approach. Detail-oriented with strong problem-solving and multitasking ability. Proficiency in MS Office, CRM tools, and trading platforms. Why Join Us? Opportunity to work closely with UHNI clients and senior stakeholders. Exposure to end-to-end client lifecycle management in a premium financial setup. Collaborative, fast-paced, and client-first work environment. Regards, Team HR

Job Summary The Delivery Manager (DM) is responsible for ensuring the successful delivery of services and solutions to strategic client accounts. Acting as the primary delivery liaison between the client and internal teams, the DM ensures alignment with contractual obligations, business objectives, and customer satisfaction. The role blends project oversight, client engagement, resource coordination, and delivery governance. Key Responsibilities Client Relationship Management Serve as the main delivery point of contact for assigned accounts. Build and maintain strong client relationships to ensure long-term satisfaction and account growth. Understand the client’s business, industry trends, and strategic objectives. Service Delivery Oversight Ensure high-quality, on-time delivery of contracted services and solutions. Coordinate with project managers, technical leads, and functional teams to meet delivery milestones. Monitor KPIs, SLAs, and operational metrics to ensure continuous improvement. Governance & Reporting Conduct regular account reviews and steering committee meetings. Provide performance updates, risk assessments, and strategic recommendations to both clients and internal stakeholders. Own issue resolution and escalation processes across delivery streams. Financial & Commercial Management Support renewals, change orders, and upsell opportunities through delivery insights. Collaborate with sales and pre-sales teams to shape future engagements. Team & Resource Coordination Align delivery resources to project scope and client expectations. Facilitate onboarding, knowledge transfer, and retention of team members on the account. Mentor delivery team members and promote a culture of accountability and service excellence. Qualifications Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred). 7+ years of experience in delivery management, account management, or program leadership roles. Proven success managing complex client engagements and multi-disciplinary teams. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Excellent client-facing and interpersonal skills, with a focus on communication and conflict resolution. Experience with financial oversight and contract compliance in a professional services context. PMP, ITIL, or relevant certifications are a plus.

Job Title: Customer Experience Manager Location: Noida Exp- 5 to 8 years 8 to 13 years Job Category: Customer & Employee Experience, and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. Analyze, quantify, and clearly articulate the value derived from program actions. Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCLs position as a leader in Digital Workplace Services. Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Effectively influence fellow leaders and team members to gain support for the CX Program with data and persuasion. Evangelize the Customer Experience mission and vision to all levels of the organization. Service Improvement and Continuous Service Improvement (CSI): Review and recommend service level hygiene and improvement. Proactively assess operational practices across people, processes, and tools. Drive Continual Service Improvement Programs across various client and digital workplace services domains. Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. Establish and implement industry best practices within our service delivery. Identify the need for proactive SWAT Programs. Make recommendations for tool adoption and maturity and drive implementation. Drive improvements to support end-user and customer leadership experience. Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: Conduct GAP/Maturity assessments and share results with action plans. Conduct predictive analysis for performance, productivity, and process improvement suggestions. Performance benchmarking with recommendations. Establish best practice guidelines and frameworks. Identify and enable learning and development opportunities. Establish 360 connect and feedback channels with internal and external customers/stakeholders. Establish business guidelines and validate new deals and renewals. Change Enablement (BCM): Understand the challenges users face adapting to new digital technologies and ways of working. Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customers organization to collect and analyze user behavior data. Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities. Implement change strategies and plans for multiple engagements that can cross-functional boundaries. Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts. Practice Development: Publish best practices, case studies, white papers, and success stories. Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization. Qualifications: Overall progressive experience in Service Delivery, Operations Management, or Customer Support. Strong program management experience, including strategic planning, organization, execution, and follow-through. Strong data gathering and analytical skills which translate to action for improvement. Good presentation skills to build and share inspiring visual stories and use cases. Strong collaboration and influencing skills at all levels. Ability to adapt and change with the needs of the organization and business. Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. Recent experience as part of a Customer Experience organization preferred. Excellent communication skills in English. Certified or trained in Project Management (Agile Scrum Master, PMP/Prince2, CAPM, etc.). ITIL v3 or above certification. Experience in handling End User Technology Transition and Transformation Projects. Experience in delivery management and deployment of solutions.,

Job Purpose To ensure timely completion of Payroll / Compensation processes for employees in India with accuracy To ensure timely completion of activities related to statutory compliances. Job Context & Major Challenges Job Context: In view of the recent changes in the BCOE structure and in-line with the One HR and One Birla Carbon HR agenda, a significant portion of efforts are being directed towards setting up of centers of expertise, a robust technology and centralization of certain key HR processes like payroll, employees benefits. The intention is to create a well aligned HR organization that can play the role of a business partner effectively, catering to the needs of the Business. At this juncture, it is imperative to ensure that the HR function is aligned and that the new role and structure is understood both in terms of integration and overall service delivery. Job Challenges: 1.Maintain accuracy of employees payroll related data of all three units, RO & HO. 2.Co-ordinate with all the external bodies for timely settlements such as PF, Pension and superannuation for better the employees experience. Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Payroll Management Preparation of Pay Roll, Salary and other perks & benefit for employees in SA&ME region with accuracy. To facilitate the Worker's payroll process through Poornata. KRA2 ACR ACR Data Preparation and compilation for Staff cadre employees. Support to BCOE and RHR team during ACR process. KRA3 Statutory Compliance To complete end to end activities related to PF/ ESI for the region. Deduction and Remittance of statutory payments to the authorities before due date. KRA4 Superannuation/ NPS Ensure timely enrollment, deduction and remittance of superannuation contribution KRA5 HRERP Peoplesoft (Poornata) Ensure Compensation Data accuracy on Poornata module. Conduct time to time data audit and ensure corrective actions for identified deviations.

1) Job Purpose Lead engagement & qualification- Proactively reach out to all digital leads in a timely manner. Effectively engage with prospects to identify and qualify sales opportunities for the funnel. Partner conversion and co-ordination management- Share qualified opportunities with appropriate partners for follow-up. Regularly coordinate with partners to track lead progress and ensure timely conversions. Actively drive conversions through effective communication and monitoring. Chat inflow management- Manage incoming chat inquiries from potential customers, ensuring prompt and professional responses. Provide accurate and detailed product information to address customer needs. Maintain a high standard of customer satisfaction through excellent service. 2) Job Context & Major Challenges: Job Context: -Driving Business in assigned geography through appointed channel partner. Also focus on developing channels, providing training to channel s manpower to drive business. Engage influencer (Builder, Architect, Interior decorator) and maintain profitable relation with them. Ensuring adherence of quality parameter at partner s factory while manufacturing of product and service delivery to customer. 3) Key Result Areas/Accountabilities: Key Result Areas/Accountabilities Supporting Actions Sales consultation & support Video consultation Inbound and Outbound calls handling Communication of value proposition to drive conversion Identification of high potential lead and active follow-up with partners to drive conversion Complaints handling Resolve customer service problems from all sources. Adhering to the TaT set. Work closely with external and internal stakeholder and ensure all complaints are resolved withing TAT Monitor client complaints to identify patterns and institutionalize processes to lessen recurring issues Fabricator Management Maintaining a strong relationship with the fabricator community Monitoring SLA, Ensure all leads/complaints are follow-up timely by Fabricators and status is updated in Zoho Enable the Fabricator & the Sales team to generate Revenue and profitability to the most potential Warranty & AMC management Issuance of warranty and AMC Sale of AMC and other related products Address warranty claims Execution support for AMC, Warranty and other products Call Center Management Ensuring all SLAs are met and reporting is done Monitoring all the leads from the source point to the end conclusion and convert to Sales. Take care of all escalations and other relevant service issues of the customers . Creating a follow up and follow through culture with the customers with regular updates Ensuring seamless coordination between all external partners Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulation Continual enhancement, upgrade of the call center

Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in vendor management, operations management, or supply chain management. Experience managing a portfolio or programs with impact to organization. Experience in people management and stakeholder management. Preferred qualifications: Ability to collaborate across multiple disciplines. Excellent communications skills along with the ability to engage and influence executive stakeholders and leadership. Excellent problem-solving, negotiation and organizational skills. About the job Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Define, plan, and execute overall operations strategy for Ads Content Operations and Testing (ACOT) including vendor, location, and service strategy to support Ads priorities. Build, develop, lead, and mentor a team of service delivery managers to deliver operations while meeting all service level agreements (SLAs). Oversee delivery of global vendor operations in compliance with agreed upon agreements and with disciplined budget governance. Drive initiatives that enhance quality, improve operational efficiency, and optimize processes across scaled global operations. Collaborate and partner with cross-functional stakeholders across Ads, gTech, and other Product Areas to secure support and buy-in, navigate ambiguous situations, and to drive alignment on prioritization and outcomes.Foster a culture of collaboration, continuous improvement, inclusivity, positivity, and growth within the team and broader gTech Ads organization.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience as an HR Business Partner or HR Generalist providing consultations to the business on performance management, workplace queries, etc. Experience in managing multiple stakeholders. Preferred qualifications: Experience in HR, people programs, or people related roles. Experience with cross-functional collaboration. Experience with coaching and mentoring. Excellent investigative and problem solving skills, with the ability to organize and analyze data using Human Resource Information System (HRIS) for reporting. Excellent teamwork and organizational skills. About the job People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made. People Experience (PX) is the team at Google that delivers hire-to-retire experiences for employees. We deliver end-to-end global Human Resource (HR) processes that are personalized and delightful for candidates. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Employee and Market-level HR support. In this role, you will work with Google employees, People Partners and other People Operation (POps) teams to provide personalized guidance, support, and solutions on People Operations related activities requiring expertise and depth across multiple organizations and specialties. You will ensure that employees experience the best that HR has to offer. You will focus on employee experiences, provide responses, share knowledge and experiences with team members, and balance needs with philosophy, principles, and available resources. Responsibilities Collaborate across organizational boundaries, and navigate the People Operations (POps) ecosystem to influence people's priorities and solutions in service of the business, product, or market. Drive operational excellence across the organization to improve processes, operations, and service delivery, and influence forward thinking interventions, process and product improvements that enable a better employee experience. Act as a HR advisor, mentor, and partner to employees, managers, and leaders, and manage risk mitigation and de-escalating/resolving HR matters. Provide HR guidance, managing clients, business, and company needs against risks, to solve HR problems, build relationships, and increase manager, and leader capability.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Good written and verbal communication skills. Drivers license and driving record that satisfies DNs fleet requirements. Gains familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned.

Your skills Degree in finance/ accounting/ business administration or comparable educational background Strong analytical skills and hands-on attitude C1 English A structural and logical approach to solving problems independently Advanced proficiency with Microsoft Office Suite (Excel, Word, Outlook) MS Business Central/Dynamics, Power BI, Power Query in practice would be an asset Your tasks Observe and support financial analysis and reporting Preparation of reports and analysis for project owners and Top Management Validate the accuracy of the data on incoming invoices based on internal guidelines, contracts and other tools. Analyse Projects Performance and share improvement measures with Global Service Delivery Managers (GSDMs) Moderating calls with GSDM and discuss project financials Validate the accuracy of reported improvement figures/measures in Financial Improvement Tracker (FIT) and subsequently follow up on their implementation Cooperation with Finance department teams in regard to the closing of accounting cycles Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Internal career development program Onboarding program

Independentlyreview, analyze, and abstract data from various contract types, including leaseadministration and due diligence projects. Performquality checks and ensure consistency and accuracy in deliverables. Assistwith client communications and act as a point of contact for clarifyingproject-specific questions. Guideand support Associates and interns in their daily tasks. Leveragecontract management platforms to suggest workflow improvements and maintaindetailed documentation. Participatein process training and knowledge sharing within the team. What you bring to the table 3-5 years of relevantexperience in Contract Management, LPO, or legal operations. LLB is mandatory; LLMwould be an added advantage. Strong understanding ofcontract lifecycle management, including contract abstraction, obligationmanagement, and database management. Good knowledge of contractmanagement systems and tools. Where will you work Mohali: Bestech Business Towers, Sec 66, Mohali. Click HERE for a virtual office tour.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Position Title: Operations Delivery Leader Function: Billing Location: NCR (Noida sec 135 & Gurugram Sec 48) Shift Timings: 18:00 to 03:00 Hrs. Responsibilities: Lead a team of operations (Span of ~300-500) for multiple LOBs (Billing, Follow-Up). Develop and implement strategies to improve billing and AR Analyze current billing and AR processes to identify areas for improvement, implementing best practices to enhance efficiency and accuracy Support the Automation initiatives from a co-ordination & post implementation standpoint Manage portfolio of improvement / reengineering projects for the backend services Driving employee engagement and associated scores. Work closely with Quality, training, Onshore counter parts in driving results Mentor and lead improvement projects. Generate business impact through Improvement initiatives. Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency. Collaborate with department heads to drive performance improvements and achieve targets. Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction. Identify cost-saving opportunities without compromising quality or service delivery. Address and resolve challenges efficiently while minimizing disruptions. Pre- Requisite: 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing. 10 years of people management experience is preferred. Should have excellent RCM domain knowledge. Skills Required: Strategic thinking and problem-solving skills. High attention to detail and organizational abilities. Ability to thrive in a fast-paced, dynamic environment. r1rcm.com Facebook

Sr. SRE - Service Delivery Team: The SRE - System Delivery team at PhonePe is a cross-functional, centralized, andhorizontal team. We collaborate with other SRE teams to build various infrastructureservices and carry out routine production management activities, includinginfrastructure scaling, database maintenance, and operating system vulnerabilityrollouts etc. Job Overview: As an Sr. SRESD Engineer, you will be part of a team responsible for building,managing, and scaling the production systems of PhonePe to ensure uninterruptedservices to users across the country. You would be expected to own the maintenanceand operational activities of one or more services, comprising multiple componentsand technologies, by following predefined SOPs. Responsibilities and Duties: Build & manage various distributed systems such as Galera, Nginx, Aerospike,ElasticSearch and RMQ Deploy operating system vulnerability fixes to production systems Perform routine database maintenance activities Build and roll out proxy configurations to production systems Understand the criticality of production infrastructure Be willing to work night shifts and on-call rotations Automate various Operational Tasks based on need Understand & simplify complex Operational Tasks & create SOPs Mentor L1 Engineers Core Technical Skills Required: Minimum Qualifications: We expect the Sr. SRESD Engineer to have strong hands-on experience with thefollowing: Linux CLI Tools for System Administration Virtualization using kvm/qemu Disk & LVM Management System Services Package Management File Permissions Crontab & Scheduling DNS Concepts Using Salt/Ansible for IaC Database Concepts & Administration Bash / Python Scripting MariaDB or similar Distributed Database Systems Docker or similar Containerization technology Nginx or similar Proxy technology GIT Networking Concepts Linux-based Firewall Basic understanding of HTTP & TLS Security Ability to write Python based scripts for various automations Exceptional Troubleshooting Skills Softskills: Good Interpersonal Communication Skills Project Ownership and Leadership Process and SOP Creation Sensitive Production Change Management Mentorship Qualifications: Minimum of 4-7 years of strong hands-on experience in Linux / Unix System Administration Work LocationBangalore NoteThis role requires the candidate to be available for on-call shifts on a rotationalbasis, covering 24 hours a day, 7 days a week. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

RoleAM, Support Effectiveness - CX LocationBangalore Reporting toCX Head Training & Quality About Customer Experience Function: At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product every day with real-time insights and customer feedback. Function Summary: The primary goal of PhonePe CX T&Q is to build world-class learning capabilities for maximum impact on business, and consistently deliver an exceptional experience to our customers. We coach the employees to do their jobs effectively and help them be engaged, productive, and efficient. Job Summary The Support Effectiveness Manager is a critical leadership role within the PhonePe Customer Experience organization. The individual will be responsible for driving expertise and operational excellence within one or more lines of business (LOBs) by owning and optimizing the Training and Quality functions. This includes both internal PhonePe teams and CX vendors. This role is not just about maintaining standards; it's about elevating them to achieve world-class customer support. You will be a key architect in building a team of experts (both internal and at our partners) who consistently exceed customer expectations. Key Responsibilities: Expertise & Strategy: Develop and execute a comprehensive T&Q roadmap aligned with PhonePe's expertise framework and business objectives, incorporating industry best practices and innovation Stay updated on industry best practices and innovate. Partner with stakeholders to tailor programs. AI driven solutions enable teams, data driven approach and individuals to drive expertise driven experience Training & Delivery: Design and deliver comprehensive training programs (knowledge, skills, processes). Utilize diverse training methods and maintain curriculum. Certify trainers and ensure consistent vendor training. Develop Vendor SOP's. Quality Assurance: Establish and maintain a robust quality monitoring framework, utilizing AI-powered quality analysis tools. Identify root causes of issues and implement solutions. Maintain quality calibration processes. Standardize and uphold quality procedures across partners and Quality vendor. Performance Management & Coaching: Utilize performance data to identify skill gaps, implement targeted coaching and performance improvement plans, and foster a culture of excellence through recognition programs Provide coaching and development plans to internal and vendor agents. Foster a culture of continuous improvement. Vendor Management: Build and manage strong partnerships with vendors, ensuring adherence to PhonePe's standards through clear expectations, regular performance reviews, and seamless resource and training support Build strong vendor relationships and conduct performance reviews. Collaborate on improvement plans and ensure resource access. Stakeholder & Reporting: Act as a key liaison and subject matter expert, ensuring cross-functional alignment and integration of customer insights into training and quality initiatives through regular communication and reporting Team Leadership: Build, mentor, and lead a high-performing T&Q team, fostering a collaborative, diverse, and inclusive environment that drives continuous improvement and achieves target team performance metrics Qualification: Any Graduate 5+ yrs of relevant Experience Work Environment: Physical DemandsAbility to work in a fast-paced environment and manage multiple projects simultaneously. Should be open to work related travels Should be open to work from the office on all the working days. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

As a Critical Incident Manager, we will be looking for you to play a pivotal role in managing and owning Critical Incidents through to resolution across one of our largest global retail customers estate. The Critical Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer s business operation within an ITIL framework. Required Qualifications Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken). Provides Incident Management support for more complex customers / services. Serves as a contact point for customers in the context of specific services and escalation management. Proactively notifies customers and internal stakeholders of potential issues impacting service performance; provides regular status updates as required. Coordinates service resolution engagement work across internal, supplier and other parties. Manages resolution of ticket-specific service delivery issues. Performs root cause analysis of recurring issues and proposes specific get well plans to achieve sustainable resolution. Verifies debriefing of calls and collects / records missing information. Post processes incorrect or incomplete debriefed calls, informing all stakeholders of remedial actions to prevent similar concerns in future. Recommends and supports implementation of service optimization / improvements.

Job Characteristics: Address and resolve inquiries related to HR services and policies. Tier 2 including employee relations investigations. Processing HR transactions. Projects as assigned and data analytics of case history to provide data driven business decisions for future HR Shared Service Work. Education/Work Experience: Degree, 5-7 years experience. Independence Level/Reports to: General supervision. Errors may cause delay, expense, and disruption. Normally reports to HR Service Delivery Manager.

Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level Lead, Mentor, Guide & Manage a Team of Payroll Professionals Support Service Delivery by Validating & Signing Off on Payroll Processing Activities Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client Provide the client with support and data for internal and external audits.Ensure compliance to existing standards and other applicable laws. Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database Identify, investigate, analyse, and resolve Issues identified within process Run simple to complex queries and generate different reports as needed Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate / Post-Graduate (MBA HR will be preferred) Excellent communication skills in English both oral & written 12 – 15 years of overall experience with minimum of 8 - 10 years in E2E payroll processing in any International IT / ITES Company (with Direct Reporting Team Management Experience of at least 4 years) Should have at least 5 -7 years of experience catering to US & CA Payroll Processing & should be the Current Role Extensive & hands on knowledge on SF Employee Central Payroll & Kronos Excellent Stakeholder skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

The Company Overview Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon India Insurance Brokers Private Limited, licensed since 2017, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India. Aon India has over 500+ colleagues across nine locations in India. Website: https: / / www.aon.com / apac / india / default.jsp Job Dimensions (role and responsibilities): Lead client relationship by timely addressing requirements and ensure commitments are honoured. Handle blocking issues Maintain and improve insurer relationship. Work closely with the existing team Prepare and maintain required MIS and presentations Identify growth opportunities Develop Affinity programs for target clients Work closely with sales teams to identify new opportunities and develop them Contribute to growth of Affinity and Motor business in India Key Performance Indicators: Represent Aon Affinity and Motor to all clients by encouraging positive relationships through regular client interactions. Ensure all client commitments are fulfilled withing agreed timelines. Identify gaps in servicing and propose solutions. Building relations with market, insurance companies, Aon network, third Party Intermediaries, and technical colleagues to improve service delivery, establish new opportunities for risk placement, or facilitate the settlement and payment of claims Work with existing team members to provide mentorship and assist the team in improving efficiency Sharing standard processes and working with sales colleagues to craft Affinity and Motor opportunities to achieve the teams annual target. Develop promotional materials and participate in trade shows, conferences, marketing and PR campaigns and other activities crafted to improve the image of products and services. Skills and Demeanor Have experience in managing Affinity business. Knowledge of motor along with Affinity will be an added advantage. Acts with integrity Proficient at realizing and identifying business potentials Open to travel for business Good communication & interpersonal skills Proficient in critical thinking Strong marketing background and experience Drives execution Communicates the vision Connects with people and exhibits professional behaviour Gets feedback, open to feedback Has led team Promotes partnership Takes accountability for results Great teammate Education - Postgraduate or equivalent experience Experience- Minimum 5 years 2555309

The Assoc. Dir. IES CIS Governance Service Delivery will be responsible for assuring delivery excellence and governance for enterprise-wide strategic programs delivered by Cloud and IT infrastructure organization by efficiently managing stakeholders engagements and program communications. This role would also drive developing and implementing comprehensive organizations operational policies based on long term strategic priorities. This role requires a minimum of 15 years of total work experience in the IT industry and at least 10 years of experience working on Operational policy development & governance, stakeholder management and program governance. About the Role Key Responsibilities: Business stakeholder management and engagement: The successful candidate will be responsible for managing stakeholders for strategic programs within the Cloud & Infrastructure Services team at Novartis. This includes engaging with key business stakeholders to understand their needs and ensure alignment with the business priorities. The role involves coordinating with various departments to facilitate seamless integration of cloud and infrastructure solutions, driving initiatives that enhance operational efficiency and innovation. The candidate will also be expected to communicate effectively with stakeholders, providing regular updates on program progress and addressing any concerns or challenges that may arise. Building strong relationships and fostering collaboration will be crucial to achieving successful outcomes and advancing the strategic goals of the organization. Cross-Functional Team Collaboration and Program Governance: The candidate will be responsible for collaborating with various cross-functional teams to plan, manage, and track dependencies for strategic programs within the Cloud & Infrastructure Services team at Novartis. This role involves proactive risk identification and mitigation, ensuring that potential issues are addressed before they impact project timelines or outcomes. The candidate will also be tasked with scheduling interdependent activities and harmonizing efforts across teams to achieve common deliverables. Effective coordination and communication will be essential to align team efforts and drive successful program execution, ultimately contributing to the strategic goals of the organization. Develop and Implement governance framework for IT Infrastructure Strategies and Policies: Create and execute an objective and measurable governance framework for IT infrastructure strategies and policies that align with the company's business goals and objectives. Ensure technology and service strategies are translated to on-the-ground action through persistent governance of various technology and services roadmaps. Prepare CIS Operational Policy Documents: Develop CIS policy documents aligned with strategic roadmaps and objectives. Collaborate with DDIT stakeholders on policy framework: Work closely with Information Security and Compliance (ISC), Architecture, Platform and Data (APD) and other DDIT teams to ensure that cloud and IT infrastructure policies are aligned with organizational priorities and delivery value to the business demands. Monitor and Evaluate Performance: Continuously monitor and evaluate the performance of cloud and IT infrastructure policies and governance framework and make recommendations for improvements. Generate and Analyze Reports: Create comprehensive reports to track performance, monitor compliance of cloud and IT infrastructure policies, and support decision-making processes. Mandatory Skills: Minimum 15 years of total work experience in the IT industry. Minimum 10 years of experience working on IT infrastructure strategy and roadmap preparation and presentation. Strong understanding of enterprise architecture and security standards. Knowledge of ITSM processes and compliance monitoring. Ability to drive governance for architecture standards. Excellent communication and presentation skills. Desired Skills: Experience with cloud infrastructure services (AWS, Azure, GCP). Knowledge of financial and operational requirements for IT infrastructure. Strong analytical and problem-solving skills. Ability to work collaboratively with various departments including business teams, architects, security and compliance teams. Experience in providing governance and support for business and technical applications.

Job Summary In the role of a Technical Program Manager, you will strategize, motivate, guide, and oversee quality within the Customer Support Organization. This position offers the chance to shape technical solutions and make impactful decisions. You must possess the ability to inspire and assist others in addressing business challenges while delivering effective solutions. The role necessitates a distinct combination of business insight and technical expertise to effectively engage and propel projects forward. Job Requirements • Responsible for strategizing and overseeing programs to achieve service delivery, quality, and cost objectives. • Familiarity with NetApp or similar storage solutions is advantageous. • Exceptional communication capabilities to engage with various technical teams. • Proven ability to collaborate effectively within a team setting to accomplish challenging goals and adhere to established feature and metric requirements. • Background in enhancing product quality through improvement initiatives. • Proficient in data analysis and adept at solving problems related to case evaluations. • leverage extensive expertise and specialized technical or industry knowledge to address unique and highly complex challenges while considering time and budget. • Exhibit strong leadership and vision in shaping and driving strategic decisions. • Must collaborate effectively with employees ranging from staff to director levels within their function, across various functions, and with external stakeholders. • Operate autonomously, drive results, and establish priorities with minimal oversight. • Show tangible results through leadership and the ability to influence multiple individuals and groups. • Clearly delineate and convey the project's scope, ensuring that milestones and objectives are successfully achieved. • Steer technical teams in anticipatory risk management regarding quality, encompassing remediation strategies and effective communication with customers. • Organize and oversee quality reviews and discussions with customers, collaborating with cross-functional teams such as Support technical leadership, Engineering, and field teams. • Keep management apprised of significant issues and changes that could affect anticipated business outcomes. • Ensure that projects adhere to company protocols while also proposing enhancements where necessary. Education Generally necessitates a minimum of 8 years of relevant experience alongside a Bachelor's degree; alternatively, 4 years of experience may suffice. A minimum of 8 years of experience as a technical program manager, quality engineer, and/or in product support is required. Proven competency in successfully managing multiple projects of moderate complexity is essential. Possession of a PMP certifi cation or an equivalent credential is highly advantageous.

Enable and realize effective AI use case together with the specialist department in the Head Office. Responsible for the development of the AI Application from the idea to Integration into the financial services IT systems. Responsible to lead and develop AI solutions along with central teams with a focus on AI to further digitize the processes. Play a crucial role in coordinating with Development teams across multiple locations.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. This role involves the development and application of engineering practice and knowledge in defining, configuring and deploying industrial digital technologies (including but not limited to PLM and MES) for managing continuity of information across the engineering enterprise, including design, industrialization, manufacturing and supply chain, and for managing the manufacturing data. Job Description - Grade Specific Focus on Digital Continuity and Manufacturing. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Role & responsibilities: Contributes to business growth by achieving Open Automation's targets through the delivery of successful, innovative, and high-quality projects Acts as a Technical Domain Expert within assigned global regions for Open Automation Solutions (OAS), primarily EcoStruxure Automation Expert-based solutions Ensures successful delivery of proposals and projects through direct engagement with Global/Regional Sales and Delivery teams, OAS Pre-Sales, OAS Delivery, R&D, and Centers of Excellence Educates and empowers Regional Pre-Sales & Global Delivery with best practices, templates, and productivity tools Accountable for the profitable growth of projects within assigned region Serve as the Technical Authority for assigned OAS proposals and projects Act as the Technical Authority for OAS across Process Automation (including IA GDO and the wider IA) Participate in customer meetings within assigned regions (virtually or in person as required) Provide visibility to regional updates on Open Automation opportunities and challenges Drive engineering excellence and consistency Define OAS requirements to support the development of training, tools, and standards by Global Engineering and Services (GES) Define enhancements to ensure development, deployment, and adherence to tools and processes meet OAS requirements Act as a conduit/link to the PA Offer group, Incubator, R&D, and other SE Business Units Preferred candidate profile 10+ years experience with automation systems projects execution/delivery, with minimum of 4 years in lead technical and/or project management role Experience with automation systems proposals in terms of validation/benchmarking, architecture generation, sizing & estimation tools is a strong plus Knowledge of open automation solutions, tools & standards is a plus Fluency in English (oral and written) Culturally sensitive and globally aware Strong ability to collaborate w/ diverse teams, influence, quick learner with critical thinking & passion for trying new things Willingness to travel internationally and regionally (as per business requirements