2749 Service Delivery Jobs - Page 32

Independentlyreview, analyze, and abstract data from various contract types, including leaseadministration and due diligence projects. Performquality checks and ensure consistency and accuracy in deliverables. Assistwith client communications and act as a point of contact for clarifyingproject-specific questions. Guideand support Associates and interns in their daily tasks. Leveragecontract management platforms to suggest workflow improvements and maintaindetailed documentation. Participatein process training and knowledge sharing within the team. What you bring to the table 3-5 years of relevantexperience in Contract Management, LPO, or legal operations. LLB is mandatory; LLMwould be an added advantage. Strong understanding ofcontract lifecycle management, including contract abstraction, obligationmanagement, and database management. Good knowledge of contractmanagement systems and tools. Where will you work Mohali: Bestech Business Towers, Sec 66, Mohali. Click HERE for a virtual office tour.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Position Title: Operations Delivery Leader Function: Billing Location: NCR (Noida sec 135 & Gurugram Sec 48) Shift Timings: 18:00 to 03:00 Hrs. Responsibilities: Lead a team of operations (Span of ~300-500) for multiple LOBs (Billing, Follow-Up). Develop and implement strategies to improve billing and AR Analyze current billing and AR processes to identify areas for improvement, implementing best practices to enhance efficiency and accuracy Support the Automation initiatives from a co-ordination & post implementation standpoint Manage portfolio of improvement / reengineering projects for the backend services Driving employee engagement and associated scores. Work closely with Quality, training, Onshore counter parts in driving results Mentor and lead improvement projects. Generate business impact through Improvement initiatives. Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency. Collaborate with department heads to drive performance improvements and achieve targets. Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction. Identify cost-saving opportunities without compromising quality or service delivery. Address and resolve challenges efficiently while minimizing disruptions. Pre- Requisite: 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing. 10 years of people management experience is preferred. Should have excellent RCM domain knowledge. Skills Required: Strategic thinking and problem-solving skills. High attention to detail and organizational abilities. Ability to thrive in a fast-paced, dynamic environment. r1rcm.com Facebook

Sr. SRE - Service Delivery Team: The SRE - System Delivery team at PhonePe is a cross-functional, centralized, andhorizontal team. We collaborate with other SRE teams to build various infrastructureservices and carry out routine production management activities, includinginfrastructure scaling, database maintenance, and operating system vulnerabilityrollouts etc. Job Overview: As an Sr. SRESD Engineer, you will be part of a team responsible for building,managing, and scaling the production systems of PhonePe to ensure uninterruptedservices to users across the country. You would be expected to own the maintenanceand operational activities of one or more services, comprising multiple componentsand technologies, by following predefined SOPs. Responsibilities and Duties: Build & manage various distributed systems such as Galera, Nginx, Aerospike,ElasticSearch and RMQ Deploy operating system vulnerability fixes to production systems Perform routine database maintenance activities Build and roll out proxy configurations to production systems Understand the criticality of production infrastructure Be willing to work night shifts and on-call rotations Automate various Operational Tasks based on need Understand & simplify complex Operational Tasks & create SOPs Mentor L1 Engineers Core Technical Skills Required: Minimum Qualifications: We expect the Sr. SRESD Engineer to have strong hands-on experience with thefollowing: Linux CLI Tools for System Administration Virtualization using kvm/qemu Disk & LVM Management System Services Package Management File Permissions Crontab & Scheduling DNS Concepts Using Salt/Ansible for IaC Database Concepts & Administration Bash / Python Scripting MariaDB or similar Distributed Database Systems Docker or similar Containerization technology Nginx or similar Proxy technology GIT Networking Concepts Linux-based Firewall Basic understanding of HTTP & TLS Security Ability to write Python based scripts for various automations Exceptional Troubleshooting Skills Softskills: Good Interpersonal Communication Skills Project Ownership and Leadership Process and SOP Creation Sensitive Production Change Management Mentorship Qualifications: Minimum of 4-7 years of strong hands-on experience in Linux / Unix System Administration Work LocationBangalore NoteThis role requires the candidate to be available for on-call shifts on a rotationalbasis, covering 24 hours a day, 7 days a week. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

RoleAM, Support Effectiveness - CX LocationBangalore Reporting toCX Head Training & Quality About Customer Experience Function: At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product every day with real-time insights and customer feedback. Function Summary: The primary goal of PhonePe CX T&Q is to build world-class learning capabilities for maximum impact on business, and consistently deliver an exceptional experience to our customers. We coach the employees to do their jobs effectively and help them be engaged, productive, and efficient. Job Summary The Support Effectiveness Manager is a critical leadership role within the PhonePe Customer Experience organization. The individual will be responsible for driving expertise and operational excellence within one or more lines of business (LOBs) by owning and optimizing the Training and Quality functions. This includes both internal PhonePe teams and CX vendors. This role is not just about maintaining standards; it's about elevating them to achieve world-class customer support. You will be a key architect in building a team of experts (both internal and at our partners) who consistently exceed customer expectations. Key Responsibilities: Expertise & Strategy: Develop and execute a comprehensive T&Q roadmap aligned with PhonePe's expertise framework and business objectives, incorporating industry best practices and innovation Stay updated on industry best practices and innovate. Partner with stakeholders to tailor programs. AI driven solutions enable teams, data driven approach and individuals to drive expertise driven experience Training & Delivery: Design and deliver comprehensive training programs (knowledge, skills, processes). Utilize diverse training methods and maintain curriculum. Certify trainers and ensure consistent vendor training. Develop Vendor SOP's. Quality Assurance: Establish and maintain a robust quality monitoring framework, utilizing AI-powered quality analysis tools. Identify root causes of issues and implement solutions. Maintain quality calibration processes. Standardize and uphold quality procedures across partners and Quality vendor. Performance Management & Coaching: Utilize performance data to identify skill gaps, implement targeted coaching and performance improvement plans, and foster a culture of excellence through recognition programs Provide coaching and development plans to internal and vendor agents. Foster a culture of continuous improvement. Vendor Management: Build and manage strong partnerships with vendors, ensuring adherence to PhonePe's standards through clear expectations, regular performance reviews, and seamless resource and training support Build strong vendor relationships and conduct performance reviews. Collaborate on improvement plans and ensure resource access. Stakeholder & Reporting: Act as a key liaison and subject matter expert, ensuring cross-functional alignment and integration of customer insights into training and quality initiatives through regular communication and reporting Team Leadership: Build, mentor, and lead a high-performing T&Q team, fostering a collaborative, diverse, and inclusive environment that drives continuous improvement and achieves target team performance metrics Qualification: Any Graduate 5+ yrs of relevant Experience Work Environment: Physical DemandsAbility to work in a fast-paced environment and manage multiple projects simultaneously. Should be open to work related travels Should be open to work from the office on all the working days. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

As a Critical Incident Manager, we will be looking for you to play a pivotal role in managing and owning Critical Incidents through to resolution across one of our largest global retail customers estate. The Critical Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer s business operation within an ITIL framework. Required Qualifications Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken). Provides Incident Management support for more complex customers / services. Serves as a contact point for customers in the context of specific services and escalation management. Proactively notifies customers and internal stakeholders of potential issues impacting service performance; provides regular status updates as required. Coordinates service resolution engagement work across internal, supplier and other parties. Manages resolution of ticket-specific service delivery issues. Performs root cause analysis of recurring issues and proposes specific get well plans to achieve sustainable resolution. Verifies debriefing of calls and collects / records missing information. Post processes incorrect or incomplete debriefed calls, informing all stakeholders of remedial actions to prevent similar concerns in future. Recommends and supports implementation of service optimization / improvements.

Job Characteristics: Address and resolve inquiries related to HR services and policies. Tier 2 including employee relations investigations. Processing HR transactions. Projects as assigned and data analytics of case history to provide data driven business decisions for future HR Shared Service Work. Education/Work Experience: Degree, 5-7 years experience. Independence Level/Reports to: General supervision. Errors may cause delay, expense, and disruption. Normally reports to HR Service Delivery Manager.

Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level Lead, Mentor, Guide & Manage a Team of Payroll Professionals Support Service Delivery by Validating & Signing Off on Payroll Processing Activities Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client Provide the client with support and data for internal and external audits.Ensure compliance to existing standards and other applicable laws. Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database Identify, investigate, analyse, and resolve Issues identified within process Run simple to complex queries and generate different reports as needed Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate / Post-Graduate (MBA HR will be preferred) Excellent communication skills in English both oral & written 12 – 15 years of overall experience with minimum of 8 - 10 years in E2E payroll processing in any International IT / ITES Company (with Direct Reporting Team Management Experience of at least 4 years) Should have at least 5 -7 years of experience catering to US & CA Payroll Processing & should be the Current Role Extensive & hands on knowledge on SF Employee Central Payroll & Kronos Excellent Stakeholder skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

The Company Overview Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon India Insurance Brokers Private Limited, licensed since 2017, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India. Aon India has over 500+ colleagues across nine locations in India. Website: https: / / www.aon.com / apac / india / default.jsp Job Dimensions (role and responsibilities): Lead client relationship by timely addressing requirements and ensure commitments are honoured. Handle blocking issues Maintain and improve insurer relationship. Work closely with the existing team Prepare and maintain required MIS and presentations Identify growth opportunities Develop Affinity programs for target clients Work closely with sales teams to identify new opportunities and develop them Contribute to growth of Affinity and Motor business in India Key Performance Indicators: Represent Aon Affinity and Motor to all clients by encouraging positive relationships through regular client interactions. Ensure all client commitments are fulfilled withing agreed timelines. Identify gaps in servicing and propose solutions. Building relations with market, insurance companies, Aon network, third Party Intermediaries, and technical colleagues to improve service delivery, establish new opportunities for risk placement, or facilitate the settlement and payment of claims Work with existing team members to provide mentorship and assist the team in improving efficiency Sharing standard processes and working with sales colleagues to craft Affinity and Motor opportunities to achieve the teams annual target. Develop promotional materials and participate in trade shows, conferences, marketing and PR campaigns and other activities crafted to improve the image of products and services. Skills and Demeanor Have experience in managing Affinity business. Knowledge of motor along with Affinity will be an added advantage. Acts with integrity Proficient at realizing and identifying business potentials Open to travel for business Good communication & interpersonal skills Proficient in critical thinking Strong marketing background and experience Drives execution Communicates the vision Connects with people and exhibits professional behaviour Gets feedback, open to feedback Has led team Promotes partnership Takes accountability for results Great teammate Education - Postgraduate or equivalent experience Experience- Minimum 5 years 2555309

The Assoc. Dir. IES CIS Governance Service Delivery will be responsible for assuring delivery excellence and governance for enterprise-wide strategic programs delivered by Cloud and IT infrastructure organization by efficiently managing stakeholders engagements and program communications. This role would also drive developing and implementing comprehensive organizations operational policies based on long term strategic priorities. This role requires a minimum of 15 years of total work experience in the IT industry and at least 10 years of experience working on Operational policy development & governance, stakeholder management and program governance. About the Role Key Responsibilities: Business stakeholder management and engagement: The successful candidate will be responsible for managing stakeholders for strategic programs within the Cloud & Infrastructure Services team at Novartis. This includes engaging with key business stakeholders to understand their needs and ensure alignment with the business priorities. The role involves coordinating with various departments to facilitate seamless integration of cloud and infrastructure solutions, driving initiatives that enhance operational efficiency and innovation. The candidate will also be expected to communicate effectively with stakeholders, providing regular updates on program progress and addressing any concerns or challenges that may arise. Building strong relationships and fostering collaboration will be crucial to achieving successful outcomes and advancing the strategic goals of the organization. Cross-Functional Team Collaboration and Program Governance: The candidate will be responsible for collaborating with various cross-functional teams to plan, manage, and track dependencies for strategic programs within the Cloud & Infrastructure Services team at Novartis. This role involves proactive risk identification and mitigation, ensuring that potential issues are addressed before they impact project timelines or outcomes. The candidate will also be tasked with scheduling interdependent activities and harmonizing efforts across teams to achieve common deliverables. Effective coordination and communication will be essential to align team efforts and drive successful program execution, ultimately contributing to the strategic goals of the organization. Develop and Implement governance framework for IT Infrastructure Strategies and Policies: Create and execute an objective and measurable governance framework for IT infrastructure strategies and policies that align with the company's business goals and objectives. Ensure technology and service strategies are translated to on-the-ground action through persistent governance of various technology and services roadmaps. Prepare CIS Operational Policy Documents: Develop CIS policy documents aligned with strategic roadmaps and objectives. Collaborate with DDIT stakeholders on policy framework: Work closely with Information Security and Compliance (ISC), Architecture, Platform and Data (APD) and other DDIT teams to ensure that cloud and IT infrastructure policies are aligned with organizational priorities and delivery value to the business demands. Monitor and Evaluate Performance: Continuously monitor and evaluate the performance of cloud and IT infrastructure policies and governance framework and make recommendations for improvements. Generate and Analyze Reports: Create comprehensive reports to track performance, monitor compliance of cloud and IT infrastructure policies, and support decision-making processes. Mandatory Skills: Minimum 15 years of total work experience in the IT industry. Minimum 10 years of experience working on IT infrastructure strategy and roadmap preparation and presentation. Strong understanding of enterprise architecture and security standards. Knowledge of ITSM processes and compliance monitoring. Ability to drive governance for architecture standards. Excellent communication and presentation skills. Desired Skills: Experience with cloud infrastructure services (AWS, Azure, GCP). Knowledge of financial and operational requirements for IT infrastructure. Strong analytical and problem-solving skills. Ability to work collaboratively with various departments including business teams, architects, security and compliance teams. Experience in providing governance and support for business and technical applications.

Job Summary In the role of a Technical Program Manager, you will strategize, motivate, guide, and oversee quality within the Customer Support Organization. This position offers the chance to shape technical solutions and make impactful decisions. You must possess the ability to inspire and assist others in addressing business challenges while delivering effective solutions. The role necessitates a distinct combination of business insight and technical expertise to effectively engage and propel projects forward. Job Requirements • Responsible for strategizing and overseeing programs to achieve service delivery, quality, and cost objectives. • Familiarity with NetApp or similar storage solutions is advantageous. • Exceptional communication capabilities to engage with various technical teams. • Proven ability to collaborate effectively within a team setting to accomplish challenging goals and adhere to established feature and metric requirements. • Background in enhancing product quality through improvement initiatives. • Proficient in data analysis and adept at solving problems related to case evaluations. • leverage extensive expertise and specialized technical or industry knowledge to address unique and highly complex challenges while considering time and budget. • Exhibit strong leadership and vision in shaping and driving strategic decisions. • Must collaborate effectively with employees ranging from staff to director levels within their function, across various functions, and with external stakeholders. • Operate autonomously, drive results, and establish priorities with minimal oversight. • Show tangible results through leadership and the ability to influence multiple individuals and groups. • Clearly delineate and convey the project's scope, ensuring that milestones and objectives are successfully achieved. • Steer technical teams in anticipatory risk management regarding quality, encompassing remediation strategies and effective communication with customers. • Organize and oversee quality reviews and discussions with customers, collaborating with cross-functional teams such as Support technical leadership, Engineering, and field teams. • Keep management apprised of significant issues and changes that could affect anticipated business outcomes. • Ensure that projects adhere to company protocols while also proposing enhancements where necessary. Education Generally necessitates a minimum of 8 years of relevant experience alongside a Bachelor's degree; alternatively, 4 years of experience may suffice. A minimum of 8 years of experience as a technical program manager, quality engineer, and/or in product support is required. Proven competency in successfully managing multiple projects of moderate complexity is essential. Possession of a PMP certifi cation or an equivalent credential is highly advantageous.

Enable and realize effective AI use case together with the specialist department in the Head Office. Responsible for the development of the AI Application from the idea to Integration into the financial services IT systems. Responsible to lead and develop AI solutions along with central teams with a focus on AI to further digitize the processes. Play a crucial role in coordinating with Development teams across multiple locations.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. This role involves the development and application of engineering practice and knowledge in defining, configuring and deploying industrial digital technologies (including but not limited to PLM and MES) for managing continuity of information across the engineering enterprise, including design, industrialization, manufacturing and supply chain, and for managing the manufacturing data. Job Description - Grade Specific Focus on Digital Continuity and Manufacturing. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Role & responsibilities: Contributes to business growth by achieving Open Automation's targets through the delivery of successful, innovative, and high-quality projects Acts as a Technical Domain Expert within assigned global regions for Open Automation Solutions (OAS), primarily EcoStruxure Automation Expert-based solutions Ensures successful delivery of proposals and projects through direct engagement with Global/Regional Sales and Delivery teams, OAS Pre-Sales, OAS Delivery, R&D, and Centers of Excellence Educates and empowers Regional Pre-Sales & Global Delivery with best practices, templates, and productivity tools Accountable for the profitable growth of projects within assigned region Serve as the Technical Authority for assigned OAS proposals and projects Act as the Technical Authority for OAS across Process Automation (including IA GDO and the wider IA) Participate in customer meetings within assigned regions (virtually or in person as required) Provide visibility to regional updates on Open Automation opportunities and challenges Drive engineering excellence and consistency Define OAS requirements to support the development of training, tools, and standards by Global Engineering and Services (GES) Define enhancements to ensure development, deployment, and adherence to tools and processes meet OAS requirements Act as a conduit/link to the PA Offer group, Incubator, R&D, and other SE Business Units Preferred candidate profile 10+ years experience with automation systems projects execution/delivery, with minimum of 4 years in lead technical and/or project management role Experience with automation systems proposals in terms of validation/benchmarking, architecture generation, sizing & estimation tools is a strong plus Knowledge of open automation solutions, tools & standards is a plus Fluency in English (oral and written) Culturally sensitive and globally aware Strong ability to collaborate w/ diverse teams, influence, quick learner with critical thinking & passion for trying new things Willingness to travel internationally and regionally (as per business requirements

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution.

Microland Limited is looking for Manager - Cloud & Data Center to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. In India, CHAI works in partnership with its India registered affiliate William J Clinton Foundation (WJCF) under the guidance of the Ministry of Health and Family Welfare (MoHFW) at the Central and States levels on an array of high priority initiatives aimed at improving health outcomes. Currently, WJCF supports government partners across projects to expand access to quality care and treatment for HIV/AIDS, Hepatitis, tuberculosis, COVID-19, common cancers, sexual and reproductive health, immunization, and essential medicines. Learn more about our exciting work: http: / / www.clintonhealthaccess.org Project Background: Over the years, Government of India has taken significant strides towards achieving universal access to equitable, affordable, and quality healthcare services, by extending a range of health schemes/ programs that provide access to primary, secondary, and tertiary care through public health facilities. To consolidate and further augment the provision of health services, the Hon ble Prime Minister of India launched Ayushman Bharat Yojana in 2018, which has four key pillars, namely, Ayushman Bharat Health and Wellness Centre (AB HWC), Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana (AB PM-JAY), Ayushman Bharat Digital Mission (ABDM), and Ayushman Bharat Health Infrastructure Mission (AB HIM). Each of these pillars complements and enables the others, thereby enabling the holistic delivery of health services. In Madhya Pradesh, the State Health Agency (MP SHA) is responsible for the implementation of ABDM and AB PM-JAY and concerted efforts are being made to improve utilization of PMJAY through establishment of a state level call centre to support care seekers. Over four crore Ayushman Bharat Health Accounts (ABHAs) have been created and over ~13,000 health facilities registered and verified on Health Facility Registry (HFR). The state is now actively working on catalysing these large platforms to broaden access to healthcare. The William J. Clinton Foundation (WJCF) proposes to support the Madhya Pradesh State Health Agency (MP SHA) in implementing an integrated call centre-based solution and enhancing the services extended through the same to, amongst others, include creation of their ABHA IDs while making care seekers aware of the benefits/services, administering an adaptive health assessment tool to support Electronic Health Records (EHR) and supporting a ticketed appointment at various empanelled facilities (including teleconsultations, where operational). The project is being undertaken in the 5 districts of MP Bhopal, Sehore, Indore, Ujjain, and Dewas to assess the viability of a readily scalable call-centre based solution, improve access to timely health services, especially for women, and assess reduction in delays in service delivery and provide for patient feedback to improve services and accelerate the generation of ABHA-linked records. Position Summary: The Program Officer will play a key role in ensuring the effective implementation of the Care Integration Program through oversight of both field and call centre operations. The role involves supervising the Telecaller Team Lead (TL) and supporting the day-to-day functioning of the call centre hosted at the State Health Agency (SHA), while also engaging with private PM-JAY empanelled hospitals to strengthen service delivery. The PO will mentor and manage the implementation team, monitor key program indicators, and ensure the timely execution of planned activities. They will also support coordination with government stakeholders and partners at the district and state levels. The role requires providing timely inputs to the WJCF/CHAI team, conducting supportive supervision visits, and upholding strong standards of program and fiscal accountability. The Program Officer will represent the organization in stakeholder meetings, reviews, and workshops across state, district, and block levels Responsibilities Oversee daily operations of the call centre by supervising the Telecaller Team Lead (TL) and ensuring seamless functioning at the State Health Agency (SHA). Support the development and periodic revision of call centre protocols, workflows, and call scripts to ensure alignment with program needs. Drive quality assurance by assisting the TL in planning and executing quality checks; analyze audit findings and initiate corrective actions or escalate as required. Monitor team performance, provide constructive feedback, and collaborate with the state team to strengthen individual and team capabilities. Liaise with relevant stakeholders at SHA and the Third-Party Administrator (TPA) to support efficient call centre operations. Lead engagement with private PM-JAY empanelled hospitals; conduct regular field visits (~30% time) to monitor implementation and resolve operational challenges. Coordinate outreach efforts with community stakeholders to promote utilization of Care Integration services under AB PM-JAY. Build capacity of district-level teams through ongoing mentoring and training, particularly on private sector hospital engagement. Document field insights, lessons learned, and implementation challenges; prepare and submit timely progress reports. Engage with senior district officials to identify bottlenecks and collaborate with the WJCF state team to design and implement mitigation strategies. Coordinate with state health authorities, IT teams, and implementation partners to support smooth execution of the program. Undertake additional tasks as required in alignment with program priorities and in consultation with the WJCF team. Qualifications Master s degree in Public Health, Management, Public Policy, or a related field, with at least 8 years of relevant work experience in a demanding, results-driven environment. Proven ability to lead and support field implementation in public health programs, with a strong understanding of program protocols, supervision, reporting, and adherence to operational procedures. Experience engaging with government stakeholders and development sector partners at both the state and district levels. Strong organizational skills with the ability to manage multiple tasks, set priorities, and work independently with minimal supervision. Willingness to travel extensively within the program state (10 12 days per month). Excellent verbal and written communication skills in both Hindi and English. Ability to synthesize and present complex information clearly, including technical content, through high-quality presentations and reports. Demonstrated capacity to thrive in fast-paced, high-pressure environments. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word. Preferred: Prior experience in implementing public health programs, especially at the community or district level. Last Date to Apply: 7th August 2025

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Vice President - Finance Operations Business: Finance Function Principal responsibilities Ability to manage and lead the Ledger close and Accounting process. End to end process ownership, management and preparation of Ledger close process, including journal processing and ensuring effective controls in place; Proficient in financial statement closure and reporting procedures. Responsible and accountable for business service delivery Presenting financial report to senior stake holders for their review and signoff Effective management of Impairment Analysis / calculation of VIU and CV (Carrying Value) and Headroom/Shortfall across various CGUs and countries and presenting views to senior stakeholders Would be responsible for certification and ensuring assurance and control /design effectiveness related to balance sheet accounts including substantiation including Adherence to FIM. Ensure adequate and effective due diligence required for NPDD Representing FA in change forums, understating the change / impact on FA process and ensuring smooth implementation Requirements Recognized professional accounting qualification with 15+ years of experience predominantly in Finance, including in leadership positions managing complex requirements from senior stakeholders Experience of operating in senior governance forums, handling auditors Strong experience and understanding across financial accounting and business finance Strong formal written reporting skills and experience of drafting papers for Board-level audience Ability to work under pressure, report to tight deadlines and deal effectively with issues as they arise Commercial mindset with strong execution and problem-solving skills. Ability to communicate complex and technical messages to stakeholders at all levels of the organization

Job Description Job Title Deputy Area Manager - IMF & New Growth Initiatives Location Multiple Location (PAN India) Department Agency Function Insurance Marketing Firm Reporting to Deputy Regional Manager - IMF & New Growth Initiatives Band 5B Function Summary IRDA Regulation on IMF was released on Jan 2015, where companies which are LLP / Pvt limited / cooperative societies were allowed to distribute financial products. IMFs are allowed to deals in Insurance of 6 companies (2LI , 2GI , 2 HI), mutual funds, banking products, post etc. Max life spotted this opportunity to attract established financial distributors from the market to engage and distribute max life products - PEARL ACQUISITION . A dedicated team of 50 CDMs were recruited in two phases and trained to hire & farm these relationships. Currently we have 95 licensed IMFs on board and expected to touch 150 which are work in progress. The pool of IMF s primarily comprises of top Agents in Insurance, Wealth Managers, Loan DSA, CA, Ex - employees from financial services with an existing customer base customer base. Present IMF carries avg. 2500 customers and big turnover book. As a later part of Pearl acquisition strategy, Insurance Managers is a career option provided to establish financial distributors who are not able to meet the requirements of forming an IMF. This has also proven to be an exciting opportunity. Insurance Manager is part time employee model which provides a platform to the pearl to associate with MLI and improve their earnings, flexible working hours and better choices to their customers. IM will be different from an ADM/APC as he will not be recruiting and mentoring Agents and will only source business by penetrating into his existing client base. Avg book size with them is also 750 customers. Job Summary Acquire annually 6 to 7 part time employees manage a preallocated team of IM Manage performance of IM s Key Responsibilities/ Key Deliverables Understand the IM acquisition and also IMF regulation, value proposition & registration process Acquisition of 6 - 7 IM s in a year independently. Independently managing a pool of Insurance Managers mapped to them from existing pool in the beginning only. Post successful completion of 1 year, the next level is CDM wherein the focus will be on IMF journey Manage performance of IM s Develop understanding of products & coach IM staff on product USP s Implement performance management and rewards system in IM s. Provide marketing, training and operational support to IM s Manage attrition of IM s through revival or replacement Drive quality of business sourced from IM s Ensure right product mix and control key quality measures such as leakage and persistency. Measures of Success Minimum 6-8 IM Acquisition in a year Achieving sales target through team of IM s IM Activity & Retention Quality of Business Create pipeline for IMF s Desired qualification and experience Educational Background Minimum a graduate Work Experience At least 1-3 years of experience in recruiting business partners / Agents and achieving sales target through them. Good communication skill. KNOWLEDGE / SKILLS / ABILITIES Excellent Written, presentation & communication skills Exceptional consultative & interpersonal skills Stakeholder management Influencing without authority Full understanding / experience of handling entire life cycle of a deal from initiation to successful completion About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com . #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to ap Job Description Job Title Deputy Area Manager - IMF & New Growth Initiatives Location Multiple Location (PAN India) Department Agency Function Insurance Marketing Firm Reporting to Deputy Regional Manager - IMF & New Growth Initiatives Band 5B Function Summary IRDA Regulation on IMF was released on Jan 2015, where companies which are LLP / Pvt limited / cooperative societies were allowed to distribute financial products. IMFs are allowed to deals in Insurance of 6 companies (2LI , 2GI , 2 HI), mutual funds, banking products, post etc. Max life spotted this opportunity to attract established financial distributors from the market to engage and distribute max life products - PEARL ACQUISITION . A dedicated team of 50 CDMs were recruited in two phases and trained to hire & farm these relationships. Currently we have 95 licensed IMFs on board and expected to touch 150 which are work in progress. The pool of IMF s primarily comprises of top Agents in Insurance, Wealth Managers, Loan DSA, CA, Ex - employees from financial services with an existing customer base customer base. Present IMF carries avg. 2500 customers and big turnover book. As a later part of Pearl acquisition strategy, Insurance Managers is a career option provided to establish financial distributors who are not able to meet the requirements of forming an IMF. This has also proven to be an exciting opportunity. Insurance Manager is part time employee model which provides a platform to the pearl to associate with MLI and improve their earnings, flexible working hours and better choices to their customers. IM will be different from an ADM/APC as he will not be recruiting and mentoring Agents and will only source business by penetrating into his existing client base. Avg book size with them is also 750 customers. Job Summary Acquire annually 6 to 7 part time employees manage a preallocated team of IM Manage performance of IM s Key Responsibilities/ Key Deliverables Understand the IM acquisition and also IMF regulation, value proposition & registration process Acquisition of 6 - 7 IM s in a year independently. Independently managing a pool of Insurance Managers mapped to them from existing pool in the beginning only. Post successful completion of 1 year, the next level is CDM wherein the focus will be on IMF journey Manage performance of IM s Develop understanding of products & coach IM staff on product USP s Implement performance management and rewards system in IM s. Provide marketing, training and operational support to IM s Manage attrition of IM s through revival or replacement Drive quality of business sourced from IM s Ensure right product mix and control key quality measures such as leakage and persistency. Measures of Success Minimum 6-8 IM Acquisition in a year Achieving sales target through team of IM s IM Activity & Retention Quality of Business Create pipeline for IMF s Desired qualification and experience Educational Background Minimum a graduate Work Experience At least 1-3 years of experience in recruiting business partners / Agents and achieving sales target through them. Good communication skill. KNOWLEDGE / SKILLS / ABILITIES Excellent Written, presentation & communication skills Exceptional consultative & interpersonal skills Stakeholder management Influencing without authority Full understanding / experience of handling entire life cycle of a deal from initiation to successful completion About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com . #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to ap

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution.

Job Summary: We are looking for a proactive and organized Service Coordinator to manage and streamline service-related operations. The role involves coordinating activities through the ERP system, handling customer service requests, cold calling, and ensuring timely resolution of service tickets. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask efficiently. Key Responsibilities: ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system. Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services. Ticket Resolution: Address and resolve service tickets efficiently, ensuring customer satisfaction and timely service delivery. Scheduling & Follow-ups: Coordinate with service teams, technicians, and customers to schedule and follow up on service activities. Customer Support: Serve as the primary point of contact for customers, addressing inquiries, complaints, and feedback professionally. Data Management: Maintain accurate records of service requests, resolutions, and customer interactions in the system. Collaboration: Work closely with internal teams, including sales, technical, and operations, to ensure smooth service execution. Reporting: Generate and analyze reports on service performance, customer feedback, and operational efficiency. Required Skills & Qualifications: Bachelors degree or diploma in Business Administration, Customer Service, or a related field. Prior experience in service coordination, customer service, or a similar role. Proficiency in ERP systems and CRM software. Strong communication and interpersonal skills. Ability to multitask and work under pressure. Excellent problem-solving and organizational skills. Proficiency in MS Office (Excel, Word, Outlook).

Job Description - Service Delivery & Operations: Responsible for ServiceDelivery, driving SLA metrics and providing leadership in dealing with overalloperational and client issues. Ensuring that the clients are satisfied with theperformance. Responsible for OperationalExcellence & Productivity improvement Initiatives & Implementations. Managing team functions andutilizations, viz. workforce planning, facilitating recruitment, selection,induction, performance appraisal, training, etc., in line with overall businessgoals. Manage Transition of newclients, redesign processes, and identify process transformation opportunities& projects. Conduct periodic reviewswith managers and drive corrective action where required in order to ensuredelivery predictability. Identify opportunities forwork redesign, workflow enhancement, shift utilization, Staff mix, and staffutilization in order to meet / exceed internal financial goals. Leadership: Builds and maintains a departmentalstructure, operating standards, and practices that are responsive and adaptableto evolving business needs. Develops and implements atalent plan to ensure the right people are in the right place at the right timeto meet the organization\u2019s strategic needs. Manages employeeperformance by establishing clear goals and expectations, tracking progressagainst the goals, ensuring timely feedback, and promptly addressingperformance problems and issues. Manages direct reports to demonstratethe ability to effectively manage and develop their assigned staff. Team Management: Shares knowledge, mentor,and educates the organizations staff regarding the companys vision,opportunities, and challenges. Ensure company operationhurdles are resolved in a timely and cost-effective manner. Supervise staff inaccordance with the operational and revenue objectives. Coordinate resourcedeployment across all processes for the engagement (Team Size, Span, ShiftUtilization, Skill sets) in order to ensure budget & pricing assumptionscompliance. Identify training needs forteam members. Requirements Requirement: Masters or a bachelors degree in commerce with 8 - 10+years of experience or in a related field. Experience in a BPO will be anadded advantage. Leader with a service mindsetwho takes pride in growing the people she/he leads. Deep understanding of howto use accounting to create value for the client. Passion for using the besttools available to transform accounting. ( Knowledge on Microsoft Dynamics, Sage 100, Quick books - highlypreferable) Entrepreneurial spirit whois excited by the prospect of rapid growth. Demonstrated ability tolead a team of professionals to higher levels of performance. Excellent interpersonalskills in dealing with peers, superiors, and staff. Excellent oral and writtencommunication skills in English. Able to interact with US clients and prospectsvia phone, email, and in person. Keep up to date with industry standards and technology changes to help build robust systems and provide ideas for integration. Excellent interpersonalcommunication skills with a strong orientation toward customer service and theability to communicate technical information effectively to technical andnon-technical audiences. Process-driven with a strong Project Management and Product Owner Mindset Benefits Cultural fit: Of necessity, IAPL/IAI has evolved a consultativemanagement style We understand that staff attrition has a high cost. Weinvest in hiring rare, responsible people and allow them a great degree of autonomy. A top-downauthoritarian style will not work. Job location and compensation: Mumbai Compensation:Competitive with profit participation and bonus payouts Preferred skills andqualifications International business experience Valid US visa

Company Description: Leena AI is a Gen AI assistant that helps enterprises reduce 70% of employee tickets across functions like HR, IT, and Finance by centralizing knowledge and automating actions across enterprise applications making enterprise employee service delivery quicker and more efficient than ever before. Responsibilities Execute full lifecycle software development as a backend developer. Develop well-designed, testable, and efficient code. Collaborate with cross-functional teams to define, design, and ship new features. Troubleshoot, debug and upgrade existing systems. Participate in code reviews to maintain high code quality and ensure adherence to best practices. Write and maintain documentation for new and existing features. Optimize applications for maximum speed and scalability. Ensure the security and data protection of the applications. Continuously research and implement new technologies to maximize development efficiency. Candidate must be willing to work overlapping hours to cover the EST timezone. Qualifications Bachelors or Masters degree in Computer Science, Engineering, or a related field from a Tier 1 college or university 3-6 years of experience in software development. Experience in Electron or other Windows app development frameworks. Proficiency in Node.js, C#, or JavaScript. Knowledge of scripting languages such as PowerShell, Python, or Bash. Familiarity with Active Directory management and integration is a plus. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Proactive attitude with the ability to work independently and as part of a team.

I. Hiring specifications Job Purpose: We are looking to hire a Customer Support Executive to support our growing smart mobility aftermarket international business. This role will ensure customer experience and operational efficiency. Role Expectations: Act as the single point of contact (POC) for all global accounts, handling customer queries, concerns, and complaints with prompt resolution. Collaborate cross-functionally with teams including Finance, Procurement, Product, and Technology to resolve client issues within defined SLAs. Track and maintain SLA records, working continuously to improve service delivery standards and response time. Actively manage pilot deployments, coordinate updates with client SPOCs, and contribute to the success and conversion of POCs. Work with Sales and Finance to reconcile monthly billing data accurately and in a timely manner. Reporting structure: Role will report into Business Operations Manager ADAS Aftermarket Interactions: Internal Stakeholders: Sales and Product development & Operations team External Stakeholders: Customers/Clients II. PEOPLE SPECIFICATIONS Profile: Graduate from a reputed institution. 1 2 years of professional experience, preferably in a customer-facing or support role. Strong verbal and written communication skills. Ability to manage multiple stakeholders across geographies. A proactive attitude with attention to detail and a problem-solving mindset. Experience working with cross-functional teams and managing SLAs is a plus. Ability to travel frequently for client meetings and industry events. Understanding of ADAS systems or similar products and aftermarket ecosystems. Passion for innovation, advanced technology systems and entrepreneurship Requisites: Exposure to international market preferably APAC region, working with B2B enterprise level customers in SAAS based or ADAS industry is an advantage. Competencies: Behavioural: Hi Tech way of working: We value behaviour aligned with CCODERS Customer First: Operate with customer success mind set and align all our actions accordingly. Collaborative problem solving: Organisation interest supersedes individual interests; working together to solve problems effectively. Ownership & Commitment: Going above & beyond the call of duty while also keeping up with the promises & targets under any circumstances. Data Driven, First Principle : Objective Decision making based on data (Not on Hunches) Expanding-Growth Mind set: Be open to new challenges whilst willing to step out of comfort zone in order to learn and grow. Result & commercial orientation: Manage cost and resources to achieve business outcomes & commercial success. Speed and Scalable Process Approach: Deploy processes that are flexible, agile and unlocks business value with speed.

About Rentokil PCI About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key Result Areas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regio

Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management plan, forecast, actual function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication Mandatory Skills: PMO. Experience3-5 Years.