2836 Service Delivery Jobs - Page 33

About The Role Skill required: Employee Services - Customer Care Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty. What are we looking for Person with LOA Domain knowledge.Intermediate Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with team members to ensure seamless service delivery. You will engage in proactive maintenance and contribute to the continuous improvement of operational processes, ensuring that all systems function optimally and meet the needs of users and stakeholders alike. Your role will be pivotal in maintaining high service standards and addressing any challenges that arise in the operational landscape. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance efficiency.- Engage in regular system audits to ensure compliance with service agreements and operational standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their application in enterprise environments.- Experience with troubleshooting and resolving issues related to Citrix environments.- Familiarity with monitoring tools and performance metrics to ensure system reliability.- Ability to collaborate effectively with cross-functional teams to achieve operational goals. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SAP Master Data Governance MDG Tool Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between the client and the system or application. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the smooth operation of our world-class systems. You will utilize your exceptional communication skills to provide support and solutions, while also leveraging your deep product knowledge to interpret client issues and design effective resolutions. Your commitment to quality will be evident in every interaction, as you strive to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.- Strong analytical skills to assess and resolve complex issues.- Excellent communication skills to interact effectively with clients and team members.- Ability to work collaboratively in a team environment.- Experience in troubleshooting and problem-solving within application support. Additional Information:- The candidate should have minimum 5 years of experience in SAP Master Data Governance MDG Tool.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Position Overview: The Support Role for the Global COO of KYC Operations is a critical position that provides comprehensive support to the Global COO in ensuring the seamless implementation and coordination of KYC services. This role is based in an ISPL and involves dual reporting to the Global COO of KYC Operations and the Head of Change Management and Strategic Projects. The incumbent will be responsible for driving change management initiatives and managing third-party provider deliverables, ensuring alignment with global standards and regulatory requirements Responsibilities Key Responsibilities: Support to Global COO: Assist the Global COO in monitoring global production according to defined quality criteria. Support the implementation of the commercial strategy set by the Global KYC Operations Manager. Facilitate communication and relations with various stakeholders, including Global Markets, Global Banking, Securities Services, FIC, ITO, and Compliance. Change Management: Drive change management initiatives to ensure smooth adoption of new processes and technologies. Collaborate with regional teams and stakeholders to implement strategic projects and transformations. Foster a culture of continuous improvement and strong stakeholder relationships. Oversight of Third-Party Provider Deliverables: Manage and oversee the deliverables of the Liquid Workforce team. Ensure that third-party services meet the agreed quality standards and objectives. Coordinate with the third-party provider to address any issues or gaps in service delivery. Monitor performance metrics and provide regular updates to the Global COO and relevant stakeholders Area of Responsibility: Support to Global COO: Provide operational support to the Global COO in overseeing KYC processes and ensuring compliance with regulatory requirements. Assist in the management of the Control Tower, Performance Monitoring, Quality Assurance and Training, and Data Quality functions. Change Management: Lead change management initiatives to drive organizational change and improve KYC processes. Collaborate with the Head of Change Management and Strategic Projects to align initiatives with global strategies. Oversight of Third-Party Provider Deliverables: Ensure the effective management and oversight of the Liquid Workforce team provided by Capgemini. Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery. Address any performance issues and work with the provider to implement corrective actions. Stakeholder Communication: Ensure effective communication with all relevant stakeholders, including regional teams, compliance, regulators, and third-party providers. Technical & Behavioral Competencies Technical Competencies: Strong organizational and project management skills. Experience in KYC operations, regulatory compliance, change management, and third-party provider management. Proficiency in data analysis and reporting. Understanding of customer landscape, IT environment, and challenges. Ability to design and implement control and risk management frameworks. Behavioral Competencies: Excellent communication and interpersonal skills. Analytical mindset and problem-solving abilities. Resilience and adaptability in a dynamic environment. Strong teamwork and collaboration skills. Change management and cultural transformation skills. Skills Referential Behavioural Skills : Ability to collaborate / Teamwork Attention to detail / rigor Client focused Adaptability Transversal Skills: Analytical Ability Ability to anticipate business / strategic evolution Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Master Degree or equivalent Experience Level At least 12 years

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365, Microsoft PowerShell, Microsoft 365 Security & Compliance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between the client and the system or application. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will require a deep understanding of the product to accurately diagnose issues and design appropriate resolutions, contributing to the overall success of our operations and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for team members to enhance their understanding of the systems.- Develop and maintain comprehensive documentation for troubleshooting processes and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365, Microsoft PowerShell, Microsoft 365 Security & Compliance.- Strong understanding of cloud-based applications and their integration.- Experience with system monitoring tools to ensure optimal performance.- Ability to analyze and interpret client feedback to improve service delivery.- Familiarity with security protocols and compliance standards relevant to Microsoft 365. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft 365.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting.11. AdaptabilityFlexibility to adapt to the dynamic retail landscape and technology advancements.Proficiency in managing change and handling ambiguous situations effectively. What are we looking for EducationPost-graduate, MBA (Finance) preferredProfessional finance qualification (e.g., CFA, ACA, ACCA, CIMA) Certification/Experience in developing Financial Models, reports & metricsProven experience in FP&A, management reporting & Strategic PlanningERP/ any certification requirdExperience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).Familiarity with reporting & analytics tools (e.g., Cognos Analytics, Anaplan, Power Bi, Hyperion, Tableau).Advanced Excel:Strong skills in Excel (pivot tables, macros, VLOOKUPs) for data analysis and reporting.Advanced knowledge of financial planning tools Good to have skills1. Retail Industry Knowledge:Familiarity with the retail business model, including seasonal trends and customer behavior.Understanding of SKU-level analysis and inventory management impact on profitability.2. Cost Optimization:Experience in identifying and analyzing cost-saving opportunities in retail operations.3. Revenue Optimization:Insights into pricing strategies, promotional planning, and sales channel performance. Roles and Responsibilities: 1.Financial Planning and Analysis ExpertiseStrong knowledge of financial forecasting, budgeting, and variance analysis.Rolling forecasts as above, including the managing of a diverse range of inputs,identifying risks & opportunities,providing insight and commentary as requiredProficiency in creating financial models for scenario planning.Experience in cost control,margin analysis,and profitability assessments.Develop & monitor financial KPIs and perforance metrics2. Retail Industry KnowledgeUnderstanding of retail-specific KPIs such as sales per square foot,inventory turnover,gross marginand footfall conversion rates.Familiarity with retail trends like omnichannel strategies,e-commerce, and seasonal demand fluctuations.3.Cash Flow & Working Capital ManagementForecast & manage cash flow requirements(weekly/ad-hoc)Collaborate with Senior Management/Department heads to monitor project spend, identify working capital optimization opportunity4.Advanced Analytical SkillsProficiency in analyzing large datasets and translating insights into actionable business strategies.Monitor Actual financial performance against forecasts & budgets, provide in-depth analysis & commentary(Tier 2,Tier 3)with actionable insightsHands-on experience with analytical tools like Power BI, Tableau, or Alteryx.5. Technical ProficiencyAdvanced Excel skills,including VBA and macros.Knowledge of ERP systems (e.g., SAP, Oracle, Workday).Experience with financial planning tools like Anaplan,Hyperion,orAdaptive Insights.6.Strategic Thinking & Business PartneringAbility to align financial planning processes with long-term business goals.Competence in evaluating capital expenditure, ROI, and strategic investments.Perform sensitivity & risk analysis & advisory to Leadership team on financial implications of growth initiatives(Internal & external market changes)7. Stakeholder ManagementProven ability to collaborate with C-level executives and cross-functional teams.Strong communication and presentation skills to convey financial insights to non-finance stakeholders.8.Compliance and Risk ManagementKnowledge of financial compliance standards (e.g.,GAAP,IFRS).Ability to identify and mitigate financial risks.9.Leadership and Team ManagementExperience in managing FP&A teams, mentoring junior analysts,and driving team performance.Skill in fostering a collaborative and high-performing work environment.10. Problem-Solving and Decision-MakingCapacity to address complex financial challenges under tight deadlines.Data-driven decision-making to enhance operational efficiency and profitability. Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following:Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this role:Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsKnowledge of the regulatory environment is highly desirableCandidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML processShould have handled a Team size of min.15-20Good people management skillsPerformance management/reviews Investment Banking skills preferredGood stakeholder management skillsDeep understanding of the end-to-end KYC and client on-boarding processesExperience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)Willing to occasionally attend conference call meetings outside normal business hoursAbility to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standardsEnsure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideasSchedule, allocate and review work of team members for accuracy and completenessSupport the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordinglySupport the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative newsEstablish and maintain excellent working relationships with stakeholders at all levelsPrimary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

BNP Paribas ISPL is seeking a proactive and creative team player to work as an Manager of the team. The ideal candidate for this position will possess strong know how of the process and act as an effective back-up to his/her supervisor. The position will work closely with the Fund Accounting team to keep them motivated and devise continuous ways to improve the process. Responsibilities Direct Responsibilities Service Delivery: Need to be a SME (Subject Matter Expert) of the process with complete knowledge & understanding of NAV Calculation Processing & Review across variety of funds & instruments types. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensuring the KPIs are kept in Green at all times. Preparation of Key/Standard Operating Procedures for each process migrated to Chennai. Consistently evaluate the documented procedures to ensure they are complete, accurate and up to date. Prioritize the work and conduct investigation with due diligence on all the discrepancies. Carry out other ad-hoc duties may arise from time to time, mainly on month ends & year ends. Ensure review of critical queries before sent. Where issues/errors arise ensure detailed analysis of issues and clear understanding is gained before responding to client, spoke or other parties. Ensure that the Reports are thoroughly reviewed and most updated information is provided. Should assist supervisors in preparing & reviewing reports. Financial: Adhere to Quality of 100% while producing & reviewing NAVs. Ensure there is NO Financial impact/loss to the organization. People: Updating required colleagues adequately on any changes/new events impacting BAU. Should be proactively escalating any relevant issues to Manager. Identifying the staff training requirement & ensure all the necessary training has been provided to the team members to perform the relevant tasks. Participating in Daily Team huddles, Weekly Team meetings. Develop SMEs and ensure that, the Back-up management tool is in place for all the team members. Risk Management: Enforce 100% compliance of ISAE3402. Carry out sample testing on daily basis & document the results. Ensure procedures are in place to effectively deal with exceptions and that they are reviewed, researched, documented and resolved in a timely manner. Identify the manual steps, process efficiencies & developments, by providing practical ideas on areas of improvements & work towards its automation. Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds. Technical & Behavioral Competencies Ability to communicate to others in a clear, articulate fashion. Good team player skills Good written and oral communication skills. Good listening and questioning ability. - Be able to express ideas effectively in individual and group situations Ability to plan work ahead and to prioritize workload. Ability to work in an organized manner. - Must have an attention to detail Generate creative solutions to problems. Always looks for ways to improve services and processes. Be able to adapt to markets and clients evolution. Monitor the respective group mail box and respond quickly to the queries. Adhere to timeliness and quality as stated in SLA. Ensure there is NO Financial impact/loss to the organization. Ensure ISAE 3402 checks are understood and followed. 100% compliance is must for all NAV packs. Act as a back-up in the absence of other team members. Assist supervisor in resource planning and BAU planning. Continuously strive to improve the process and bring efficiency in the chain Department BC Correspondents Acts on behalf of, and by delegation of Department head who remain fully responsible for the department BC Plans. Responsible for designing, maintaining and organising BCM documentations (BIA, BC Plan, Call Tree list etc.) and testing of BC Plans and solutions (BCP testing, Call tree testing, participation in various level BCP & DR testing) Provide business data for analysis, design and testing stages of BC Plan Alerting the BCM team of any business continuity incident with potential impact to business Organizing an appropriate business response for your department upon confirmed crisis scenario by mobilizing the recovery teams and communicating relevant instructions, and providing regular status updates on business recovery to the BC Manager Specific Qualifications Accounting/Commerce Minimum of 10+ years of experience in Fund Accounting Skills Referential Behavioural Skills : Attention to detail / rigor Ability to collaborate / Teamwork Decision Making Client focused Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to inspire others & generate people's commitment -

To manage, monitor and control transaction processing for Remittance & Payments of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of Operations Objectives of BNPPISPL for all the sites handled Responsibilities Direct Responsibilities 1. OPERATIONS MANAGEMENT: Supervise processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites. 2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations. 3 . COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members. Anti-Money Laundering / Financial Sanctions (AML/FS) related duties Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority Contributing Responsibilities 1. OPC: Contribute to the Operations Permanent Control framework 2. CUSTOMER SERVICE: Monitor turnaround times and operational efficiency. Resolve customer complaints and queries. 3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any. 4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team. Technical and Behavioral Competencies required TECHNICAL COMPETENCIES REQUIRED: 1. Familiarity with Computer applications, MS Office, Business Objects etc. 2. Familiarity with Back Office Operations, Processes and systems. 3. Knowledge on various regulations connected with Banking Operations. 4. Operational Risk awareness 5. Knowledge on Banking Law & Practice 6. Product Knowledge on Cash Management BEHAVIOURAL COMPETENCIES REQUIRED: 1. Communications Skills 2. Networking & Logistics Management 3. Interpersonal & Team Building Skills 4. Results Driven 5. Taking Initiative and Risk Management Skills 6. Client Focus and Decision Making Skills Skills Referential Behavioural Skills : Attention to detail / rigor Adaptability Ability to collaborate / Teamwork Communication skills - oral & written Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.May own activities from following roles (depending on the size and complexities of the Area/category):Distribution & Inventory or Master Planner Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Make day to day planning decisions for the assigned DRBU / Category. Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision To ensure all Planning relevant Master Data is complete and correct across all required systems. What are we looking for In this role you are required to identify and assess complex problems for area of responsibilityInteraction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachThe person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Request. Run and approve scenarios for the DRBU / Category within defined levels. Review dashboards to highlight exceptions and drive / seek approval for required actions to mitigate as required. Creation and approval of inventory stockholding or other relevant policies within defined levels. Creation & approval of new segmentation strategies within defined levels. Creation & approval of parameter automation policies as a result of segmentation strategies within defined levels. Defining the relevant planning horizons; frozen, scheduling and planning. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Associate Qualifications: Any Graduation Years of Experience: 1 to 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for In this role, you are required to function as a Subject Matter Expert supporting the members of the teamYou will work in close coordination with the TeamLead to provide & drive level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact for the teamIn this role, you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your team and direct supervisorYou will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your workYou will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersYou will be required to help in the overall team s workload by managing your deliverables and help the team when requiredYou will be an individual contributor as a part of a team, with a predetermined focused scope of work. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in r Qualification Any Graduation

Performance Implement Global WD HSSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSSE culture maintaining an appropriate structure to ensure operational HSSE management. Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLLs HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Build and maintain client relationships Develop, and own strong relationships with clients key representatives and local stakeholders. Develop, and manage regular localized client meetings and feedback sessions. Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management.

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Educated to Degree LevelMinimum of 4 years experience of working within a KYC/AML environmentMinimum of 1 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 - 5 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Financial Consolidation & Close Operations team is responsible for general ledger processes including year-end closing, journalizing, etc. They help create & maintain ledgers, currencies, budgets, & journal entries, deliver solutions including a flexible accounting structure, comprehensive journal processing, hierarchical summaries, intuitive inquiry & reporting, dynamic allocations & the management of commitments & expenditures, run interface reports & perform close books of accounts. The team reviews P&L accounts errors, omissions, or inconsistencies and managing the preparation of all reports. They also work on posting journal entries, preparing balance sheet reconciliations, investigating and reporting open items, reviewing entries and reconciliations, supporting month-end closing, preparing various reports as required, and supporting audits. The team also oversees improvement projects, including automation, simplifications, and enhanced controls. What are we looking for Know Your Customer (KYC) Operations:Minimum of 4 years experience of working within a KYC/AML environmentRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Educated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsPerform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Should have worked with ""C"" level of the organisation- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 300+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Good written and verbal skills. Strong English language communication skillsBPO experience would be a plus Knowledge of MS Office and Excel skills would be a plusShift timings (7am 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm 7am IST)Candidate should be willing to work in Rotational Night shifts. Roles and Responsibilities: The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Always demonstrate the highest level of customer service.Complete onboarding formalitiesExecute process steps related to people movement and benefits administrationEnsure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand and adhere to Accentures processes and working methodsUnderstand relevant HR and Safety legislation as appropriate and manage cases and inform clientsUnderstand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities. Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy for remediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Qualification Any Graduation

Leading MNC for Transitions. Candidates with Min 3-4 years experience in Travel Vertical. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.

Join our team to ensure efficient service delivery and timely settlement of trades. Leverage your expertise in trade processing and Swift messaging to drive operational excellence. Be part of a dynamic environment where your proactive problem-solving skills will make a significant impact. Job Summary As a Trade and Settlement Specialist within our Operations team, you will ensure seamless service delivery and timely settlement of ordinary shares and ADRs. You will utilize your knowledge of trade processing and Swift messages to enhance operational efficiency. Your role will involve understanding complex product structures and managing trade-related queries. Job Responsibilities Ensure seamless service delivery and timely settlement of trades. Utilize knowledge of trade processing and settlements. Understand and apply Swift messages MT540, MT542, MT544, MT546, MT548, and MT599. Analyze complex product and process structures for trade delivery. Perform follow-up on failing trades with agents and brokers. Respond promptly to client queries and resolve issues. Identify and mitigate risks in processes, adhering to SOP controls. Maintain zero instances of SLA breaches. Adopt a proactive approach to problem-solving and issue escalation. Enhance team efficiency by 10% while maintaining quality standards. Participate in function rotation within the group. Required qualifications, capabilities, and skills Hold a graduate degree with a minimum of 5 years in trade and settlement experience. Demonstrate proficiency in Microsoft Office products (Excel, Word, PowerPoint). Communicate effectively in written and oral English. Exhibit strong interpersonal skills and teamwork capabilities. Authenticate and authorize payment instructions in compliance with guidelines. Meet all relevant deadlines and control requirements. Provide accurate and complete MIS reports. Preferred qualifications, capabilities, and skills Assist in training and educating team members on procedures. Process backup tasks and identify improvements in work practices. Work independently and initiate proactive measures. Participate in function rotation without workflow degradation. Adapt to a complete night shift role for U. S. hours. Enhance communication skills for internal and external interactions. Foster a collaborative team environment. Join our team to ensure efficient service delivery and timely settlement of trades. Leverage your expertise in trade processing and Swift messaging to drive operational excellence. Be part of a dynamic environment where your proactive problem-solving skills will make a significant impact. Job Summary As a Trade and Settlement Specialist within our Operations team, you will ensure seamless service delivery and timely settlement of ordinary shares and ADRs. You will utilize your knowledge of trade processing and Swift messages to enhance operational efficiency. Your role will involve understanding complex product structures and managing trade-related queries. Job Responsibilities Ensure seamless service delivery and timely settlement of trades. Utilize knowledge of trade processing and settlements. Understand and apply Swift messages MT540, MT542, MT544, MT546, MT548, and MT599. Analyze complex product and process structures for trade delivery. Perform follow-up on failing trades with agents and brokers. Respond promptly to client queries and resolve issues. Identify and mitigate risks in processes, adhering to SOP controls. Maintain zero instances of SLA breaches. Adopt a proactive approach to problem-solving and issue escalation. Enhance team efficiency by 10% while maintaining quality standards. Participate in function rotation within the group. Required qualifications, capabilities, and skills Hold a graduate degree with a minimum of 5 years in trade and settlement experience. Demonstrate proficiency in Microsoft Office products (Excel, Word, PowerPoint). Communicate effectively in written and oral English. Exhibit strong interpersonal skills and teamwork capabilities. Authenticate and authorize payment instructions in compliance with guidelines. Meet all relevant deadlines and control requirements. Provide accurate and complete MIS reports. Preferred qualifications, capabilities, and skills Assist in training and educating team members on procedures. Process backup tasks and identify improvements in work practices. Work independently and initiate proactive measures. Participate in function rotation without workflow degradation. Adapt to a complete night shift role for U. S. hours. Enhance communication skills for internal and external interactions. Foster a collaborative team environment.

We are looking for a Field Service Engineer that will adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers, so we are looking forward to a seasoned Service professional who can make a lasting positive impact in the following areas: To perform the activities with maximum Efficiency to meet predefined targets. Maximize the Number of jobs attended per Day and utilize the maximum working hours while maintaining customer loyalty. Ensure that maximum leads are generated through the cross-selling program and timely communication of promo offers. To engage with the customers and have good communication & customer handling skills to meet customer satisfaction scores. To develop competencies for new instrument portfolios by self-learning and initiative or training. Taking ownership and showing flexibility to the organizational needs The Profile | Skills and Attitude We are looking for a Service professional who is willing to develop his/her career in the fast-growing Service business and expect to have minimum of the below: Experience in the relevant field job up to 5 Years Experience in handling Installations of GC Analyzers in Oil & Gas Companies Experience in handling Minor Breakdowns in GC Analyzers Basic knowledge on Special Detectors like FPD, FD-HID, SCD Problem Solving skills Good in Internal and External Communication UAE Drivers license would be preferred but is not compulsory Genuine Passion for Customer Satisfaction The Offer | Reward and Leadership Framework A multinational business environment in a fast-growing business within a company that is constantly striving to improve people's development, business, and financial performance. An environment where professionals can learn and develop thanks to a proven and successful leadership framework. A competitive compensation and reward package which can meet talent aspirations and goals.

About The Role Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Associate Qualifications: BCom Years of Experience: 1 - 3 Years Language - Ability: English - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Meet SLAs and KPIs.Escalate any issues to team lead.Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures.Meet SLAs and KPIs.Escalate any issues to team lead.Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures.Meet SLAs and KPIs.Escalate any issues to team lead.Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. What are we looking for Play active role in identifying opportunities inprocess improvements.Ensure timely completion of the market specific tasks.Endeavour to learn as many functions as possible.1-2-1 with the team leaders to track self-performance and identify areas of improvement.Complete daily checklist in timely manner.Ensure that the process documents are up to date and capture all new updates in the market.Manage fluctuating volume.Day today issues.Play active role in identifying opportunities inprocess improvements.Ensure timely completion of the market specific tasks.Endeavour to learn as many functions as possible.1-2-1 with the team leaders to track self-performance and identify areas of improvement.Complete daily checklist in timely manner.Ensure that the process documents are up to date and capture all new updates in the market.Manage fluctuating volume.Day today issues. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SAP Governance Risk and Compliance (SAP GRC) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for ensuring the successful execution of projects and managing the delivery team. Your role will involve collaborating with multiple teams and making key decisions to provide solutions to problems that apply across multiple teams. With your expertise in SAP Governance Risk and Compliance (SAP GRC), you will contribute to the overall success of the projects and ensure the highest level of security for our clients. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the implementation and delivery of Security Services projects- Ensure successful execution of projects- Manage the delivery team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Governance Risk and Compliance (SAP GRC)- Strong understanding of security services implementation- Experience in managing project delivery- Knowledge of global delivery methods, tools, and assets- Ability to collaborate with multiple teams- Excellent problem-solving skills Additional Information:- The candidate should have a minimum of 12 years of experience in SAP Governance Risk and Compliance (SAP GRC)- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

About The Role Skill required: Talent Acquisition - Onboarding Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Candidates with End to End Recruitment experience - Domestic/International MarketAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. What are we looking for Education Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusGood organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language. Roles and Responsibilities: The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities.Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.Have customer facing experience & experience of using telephony to speak with clients Qualification Any Graduation

About The Role Skill required: Treasury - Front Middle and Back Office Treasury Management Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.TreasuryThe management of an enterprise s holdings, with the ultimate goal of managing the firm s liquidity and mitigating its operational, financial and reputational risk." What are we looking for "Adaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationCommitment to quality" Roles and Responsibilities: "In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts" Qualification BCom