2827 Service Delivery Jobs - Page 37

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Teams Voice. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Commvault Backup.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Trend Micro Antivirus - Deep Security. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Application Admin. Experience1-3 Years.

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities Customer Service through calls, Chats & emails Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Maintain Internal & Client level delivery quality on calls, chats & email conversations Identify, share and support operational improvements Critical Skills Required Very Good written & spoken communication skills Should be flexible to work in rotational shifts in 24*5 work environment Proficient in computer usage and Basic knowledge on MS Office Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team Excellent Customer facing Skills and Ability to build Rapport Should have the ability to escalate issues with a view to bringing about a win-win resolution Education Eligibility Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.) Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply. Locations and Shifts Gurugram US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs Perks and Benefits Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone) Health Insurance at nominal rates facilitated by the organization Regular Rewards and Recognition programmes Career mapping and growth Regular Learning & Development initiatives Further Education assistance programmes Mandatory Skills: HWS (Empl Helpdesk)).

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Veritas cluster Server. Experience3-5 Years.

Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management plan, forecast, actual function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication Mandatory Skills: PMO. Experience5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: OSS - Operations Support System. Experience8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Linux. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Applications from people with disabilities are explicitly welcome.

Responsibilities: * Lead Ansible automation projects from ideation to implementation. * Ensure cloud & infrastructure operations efficiency through scripting. * Manage service delivery with focus on customer satisfaction. Provident fund

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Senior technical resource may serve as technical advisor for team Provides specialized technical input to studies and design for staff's specific area of expertise. Develops study and design procedures to facilitate high quality cost effective work by others. Participates in interdisciplinary review of project deliverables. Develops construction cost estimates and estimates of technical efforts for projects. Uses expertise in all steps of completing discipline component of PS&E package. Performs quality control review of design calculations or drawings. Prepares technical specification sections. Provides input to the development of engineering budget and schedule to meet requirements. Qualifications Bachelor’s degree in Engineering, Construction Management, Architecture, or Business Administration. Master’s degree preferred (e.g., MBA, M.Plan, or MSc in Construction/Project Management). 8–15 years of progressive experience in project management, ideally within large-scale infrastructure or building projects. Strong leadership and team management capabilities. Excellent communication, stakeholder engagement, and negotiation skills. Demonstrated strength in risk management, strategic thinking, and mentoring junior staff. Additional Information

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worlds most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Roles Oversees the identification, implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the respective Tower (O2C/S2P/R2R/H2R) at AECOM. Collaborates closely with the GPO community and Service Delivery teams, while managing the ‘Ops Excellence’ Subject Matter Experts’ ecosystem to drive efficiency and operational excellence. Requires flexibility in working hours, ensuring alignment with various time zones (US, India, Manila, Romania, UK) for effective global coordination. Occasional travel to other GBS Centres is expected to facilitate collaboration and knowledge-sharing. Responsibilities Lean & Six Sigma Methodologies Implementation Oversees the ongoing training, testing, and certification of AECOM employees in Lean and Green Belt methodologies . Leads the integration of Lean Six Sigma to optimize processes, reduce inefficiencies, and elevate quality in alignment with set efficiency targets. Manages the annual maturity assessment for processes, ensuring continuous framework improvements , guiding teams through the scoring phase, and delivering actionable recommendations for implementation . Process Management & Governance Collaborates with the GPO to identify and drive process improvement opportunities . Leads initiatives to enhance process management frameworks , ensuring end-to-end ownership and accountability . Oversees Governance with ‘Ops Excellence’ SMEs within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives . Automation Ownership Across the designated Process Responsible for developing a comprehensive Automation Roadmap to enhance process efficiency. Collaborates with business analysts and developers to ensure automation initiatives are aligned with strategic business goals , driving measurable benefits. Outcome Delivery Guarantees the achievement of measurable improvements in quality, efficiency, and customer satisfaction. Enhance transparency in service delivery through strong governance and reporting frameworks. Partner with stakeholders to ensure operations align with organizational objectives , driving value realization and seamless operational consistency across geographies. Domain Knowledge In addition to demonstrating prior use of Lean Six Sigma methodologies, candidates must also possess domain expertise relevant to the role they’re applying for. For instance, in an S2P role, this includes a solid understanding of sub-processes level, the ability to measure and track KPIs effectively, and proficiency in leveraging RPA and other process-specific tools. Qualifications Bachelor’s degree in business, Operations Management, Engineering, or a related field . Lean Six Sigma certifications Lean (mandatory) and Green Belt (minimum). Black Belt certification is an added advantage. 8–10 years of professional experience , ideally within a GBS or BPO organization . 4–5 years of expertise in operational excellence, process improvement, or related functions, preferably to have worked as a Lean Six Sigma Black Belt in the previous role. Demonstrated contribution in leading large-scale process improvement and automation initiatives within a global, matrixed environment and across O2C processes. Demonstrated Project Management skills with ability to handle multiple tasks; (Project management degree/diploma/certification would be an advantage). Proficiency in systems like MS Projects, Minitab, Mural, would be a plus. Change Management. Preferred Digital Knowledge. Additional Information This role is open to multiple locations - India, Philippines, Romania, UK and US. Previous expertise in mentoring lean, Green Belt projects would be appreciated. The candidate should have: At least 5 lean ideas implemented More than 20 lean ideas mentored At least 1 Green Belt project completed More than 10 Green Belt projects mentored At least 1 Black Belt project completed or in the process of closing his Black Belt certification For all the above, the candidate should be ready to show case examples while going through the interviewing process.

If you have gone through the TMSS Website completely, you would perhaps know by now our business model, which is stated in brief, as under: Total Management Support Services (TMSS) is an informal confederation of Executive Consultants, who render advisory services as well as do handholding in execution or implementation of the advice provided. These consultants, who really work more as part time co-Managers than advisers, could be picked up from the TMSS Core Team , which is quite slim & trim, but more often from among TMSS Associates, who are independently functioning in the field as Consultancy in their respective area of Expertise. Depending on clients needs which is carefully evaluated; assembling the right team of Associates or just an individual, is an extremely important part of the role TMSS plays, to provide need based services to its clients. As you would have noticed, the central theme of work by TMSS is sustainability or longevity of the Business & Industry & its focus areas include: Organization Diagnosis Implementation Support Professional Management Mind Set Change (seminars on Sustainability) If you are already in Consulting business for a minimum period of 2-3 years and willing to join hands with TMSS as an associate, you are welcome

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand s business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why join usWe are seeking a highly skilled and experienced Contract/Compliance Senior Associate to join our team. The ideal candidate will have proven expertise in reviewing, redlining, and negotiating a wide range of contracts, including Non-Disclosure Agreements, Software License Agreements, Data License Agreements, Pharmaceutical Contracts, Publishing Contracts, Vendor Services Agreements, Master Services Agreements, Statements of Work, License Purchase Agreements, Lease Agreements, and other commercial contracts. Responsibilities Engage directly with counterparties to negotiate contractual provisions. Support the creation of contract negotiation playbooks and harmonization of contract templates. Drive the entire contract lifecycle as per requirements. Resolve queries and perform quality check on projects. Understand the commercial and legal implications of contracts and the subsequent redline changes for taking agreements to closure. Experience in GDPR with respect to (i) identifying any vendor contracts where Privacy Shield is still being used as a transfer tool and (ii) updating the transfer tool in these contracts by inserting Standard Contractual Clauses ( SCCs ). Negotiate the vendor revisions and execute contracts on CLM Conduct due diligence on client tool on contracts to identify and extract key clauses. Capturing key data from the contracts and prepare a due diligence report Address contractual queries from engagement stakeholders in case of any ambiguity. Provide clarity on contract language by conducting contract research. Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Service Provide Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc. Extract and track the contractual obligations systematically by categorizing the criticality, priority and business impact. Work closely with the Service Delivery Manager/Action Owners to ensure the compliance of contractual obligations related contracts. Plan and manage projects with the Project Manager to ensure the performance and delivery of the services within timelines and with expected. Identify the risk associated with the non-compliance of contractual obligation. Work as one team and assist other team members to achieve client requirements while working on multiple contract processes. Provide professional, timely, and prompt responses to the Delivery Managers to support the client(s). Manage deadlines efficiently without delays. Maintain focus and attention to detail with an appreciation for the need to consistently achieve 100% accuracy. Escalate issues promptly and appropriately. Record all time completely and accurately in accordance with established policy. Manage project-related files and documents. Client Management: Demonstrate the ability to provide effective inputs for client calls. Produce accurate, clear, and concise client emails. Demonstrate business acumen and a strong understanding of client needs for quality work. People Management: Act as a team player and help foster team spirit. Work as a SME and guide the team with process queries by resolving escalations timely What will help you succeed in this roleEssential Legal knowledge relevant to the practice group or service line. Strong process orientation and exceptional attention to detail. Client management skills. Experience in reviewing, redlining, and negotiating a wide range of contracts. Excellent data management and data extraction skills. Superior writing and research skills. Flexibility in working on any of the tools or spreadsheets as required. Desirable Experience: 4+ years of relevant experience (experience in a law firm or as in-house counsel is a plus). Education: Law Graduate. Skills: Excellent English reading and writing skills, and working knowledge of the redlining/track changes feature within Microsoft Word. What we offerAt DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Delivery Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating discussions to gather requirements, and overseeing the implementation of solutions that meet user needs. You will also engage in problem-solving activities, providing guidance and support to team members while ensuring that project timelines and quality standards are met. Your role will be pivotal in driving the success of application initiatives and fostering a collaborative environment. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions and workshops to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Delivery.- Strong understanding of application development methodologies.- Experience in stakeholder management and communication.- Ability to analyze complex problems and develop effective solutions.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 15 years of experience in Service Delivery.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Com.Bkg- Commercial Real Estate - General Ledger Reconciliations Designation: Banking Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Computes and presents the results of financial events by administering,managing and processing general ledger accounts. Accounts for current assets, fixed assets, liabilities, revenue and expense items, and gains and losses, and may handle related tax issues, invoice management and budgeting. What are we looking for We are looking for candidate with property accounting experience Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Business Analysis Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelor of Engineering in Electronics or any related stream Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure that the software meets the required specifications and quality standards. You will apply your knowledge of technologies, applications, methodologies, processes, and tools to support clients and projects effectively, ensuring that all aspects of the software development process are executed smoothly and efficiently. You will also engage in problem-solving and decision-making to enhance the overall performance of the team and the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and ensure alignment with project goals and timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Analysis.- Strong analytical and problem-solving skills to assess business needs and translate them into technical requirements.- Experience in stakeholder management and effective communication to gather and clarify requirements.- Ability to create detailed documentation and specifications for software development.- Familiarity with software development methodologies such as Agile or Waterfall. Additional Information:- The candidate should have minimum 7.5 years of experience in Business Analysis.- This position is based at our Hyderabad office.- A Bachelor of Engineering in Electronics or any related stream is required. Qualification Bachelor of Engineering in Electronics or any related stream

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : Linux/Unix Desktop Management, Windows ScriptingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance service delivery.- Engage in training and mentoring junior team members to build a knowledgeable team.- Analyze and resolve technical user problems (No forwarding of problems)- Ensure incident information is recorded completely as well as the resolution- Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training- Presenting new hardware on different occasions to different user groups- First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly.- Setup of new devices or returned device- Ownership and responsibility of User satisfaction- Representing Corporate IT to ensure a one of a kind user experience- Support projects and initiatives- Create and review statistical information - Accountable for our local hardware management Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Technical Support.- Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management.- Strong problem-solving skills to address technical issues effectively.- Ability to communicate technical information clearly to non-technical stakeholders.- Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk 1st & 2nd Level) - Excellent Windows 11, MS-Office and other Microsoft products knowledge- Experience in working with Linux - Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) - Experience supporting iOS & android mobile devices - Experience with SAP ticket system and remote tools Additional Information:- The candidate should have minimum 3 years of experience in Customer Technical Support.- This position is based at our Hyderabad office.- A 15 years full time education is required.- Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

Key Responsibilities * Identify and reach out to potential travel agents, agencies, and tour operators. * Onboard travel partners onto the Travelkida platform and explain the benefits of association. * Maintain and nurture long-term relationships with B2B clients. * Conduct product demos and explain service offerings clearly. * Collaborate with the internal team to ensure smooth onboarding and service delivery. * Follow up with leads and maintain updated records in the CRM system. * Achieve weekly/monthly sales targets and contribute to business growth. * Stay updated with industry trends and competitors offerings. Requirements * Bachelor s degree in Business, Marketing, Travel & Tourism, or a related field. * 0-1 year of experience in B2B sales, client servicing, or business development (freshers welcome). * Strong communication, negotiation, and presentation skills. * Ability to build rapport and handle objections confidently. * Self-motivated, target-oriented, and eager to learn. * Basic knowledge of MS Office and CRM tools is a plus. * Interest in the travel industry is highly desirable. What We Offer: * A performance-driven and collaborative work culture. * Opportunity to grow in the dynamic travel-tech industry. * Incentives and bonuses based on targets. * Comprehensive training and mentoring. * Remuneration as per market Standard.

ok About Max Life Insurance Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Companys website a t www.maxlifeinsurance.com We Stand for Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization s ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. "Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity." ok