5814 Service Delivery Jobs - Page 41

Who You Are The EDD Operations Manager role at Stripe is a management position within their financial infrastructure, responsible for overseeing Enhanced Due Diligence (EDD) processes that involve thorough customer verification for financial crime compliance. This role demands significant experience in people management, financial services operations, and a strong background in Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures, particularly in risk assessment and innovative process improvement. Key Responsibilities Lead and manage teams involved in Enhanced Due Diligence. Oversee daily operations and service delivery for EDD workflows. Implement and manage processes to iden...

Key Deliverables Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over/ underservicing Map the Service Delivery Operation End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste Minimize process complexity and variation, Standardize Operational activities Assess existing Operational processes to determine % automation potential , recommend very specific changes to the existing Operational activities to help increase automation readiness Determine Operational Capacity requirements (highlight m...

1) Acquire and handle UHNI HNI clients for PCG (Private Client group) having book size of Rs.25Lac and above. 2) Advising UHNI/ HNI clients on Equity, Derivatives, currency & commodity Markets and generate Revenue from them. 3) Cross selling Third Party Products like products like MF (Mutual Funds), PMS (Portfolio Management Services), AIFs (Alternate Investment Funds), LAS, IPO, Insurance. 4) Handling Queries & complains of client's & solving it within TAT. 5) Should apply deep market understanding & Advance strategies to increase book size & revenue. 6) Profiling clients by conducting in depth review of client's financial requirements, analyzing information & recommending portfolios. 7) Mo...

At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we are seeking a hard-working and dedicated individual to fill the role of IT Service Delivery Manager. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let's craft the future together! What will you be doing? You will be assisting IT operating model which does include a mature AMS Service Delivery function working in conjunction with our AMS service provider and other IT service verticals. S&N has invested in digitalization and automation of Manufacturing, Quality...

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application perf...

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work ...

About The Role Position NameNational Lead Account Servicing, Wholesale Banking Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Job Role: Role of National Lead for Account Servicing Supervise Team Leaders across 5 regions, 10 offices throughout India, 50+ Team members servicing clients and RM"™s Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc. Manage collection of documents, verification and timely processin...

About The Role This is an Internal document. Role This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Role: This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Deliver on portfolio health parameters like grouping, activation etc to maintain a high quality HNI book. Focus on acquisition to organically increase base of book Focus on service deliver...

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

Job Description Summary The HR Operations Payroll & Benefits specialist Plant support will manage payroll and benefits related activities for the factory site, including the collection, calculation and validation of payroll inputs from multiple sources, support onsite onboarding, provide support on employee payroll and benefits & policy related queries, letters, cascade organization communications effectively to the employees in local language, coordinating on insurance related data, provide support around Provident fund, ESIC, and pension related matters and supporting statutory and factory level compliance requirements. Job Description HR Operations Provide employee communication in the lo...

Managing specified Customer Service processes/teams Facilitate strategic decisions for process Plan, allocate, control processes & resources to ensure quality delivery Implementation of statistical tools for analysis Achieve productivity improvements Annual bonus Provident fund Health insurance Office cab/shuttle

Role & responsibilities Management of daily activities of a team size of 200+ analysts • Engages in Customer Escalations • Ensures achievement of all system, team and individual Customer Service goals and standards • Manages Key performance indicators • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities • Responsible for administrative aspects including reporting - Superior communication (oral, written), presentation, and interpersonal skills • Demonstrated ability to develop and implement process enhancements including technology and performance • Ability to plan, prioritize, organize and communicate/sell effectively • Profic...

SUMMARY Delivery Support Experience : 12 to 15years Qualification Finance and Accounting (Qualified or Semi Qualified) Roles & Responsibilities : Knowledge in Accounts Payable, Accounts Receivable and Record To Report (GL) Should have knowledge of Invoice processing to payment, Billing, Cash application, Collections Working knowledge in Bookkeeping, Intercompany reconciliation, Month/quarter/yearly close activities Coordinate with Finance and Accounting team to resolve issues. Experience working with external auditors to provide backup information Knowledge in VAT working and filing Zero-surprise delivery and ensure SLAs are met as agreed for customer. Delivery on attaining financial goals f...

SUMMARY Service Delivery Manager Technical Support (Voice, BPO) We are looking for an experienced professional to join Technical Support (Voice, BPO) operations team in Chennai (Australian Shift). This role is best suited for candidates with strong expertise in service delivery, team leadership, and client management within a BPO/technical support environment. Position: Service Delivery Manager Technical Support (Voice, BPO) Location: Chennai Shift: Australian Shift Experience: 12+ years in BPO / Technical Support operations Key Responsibilities: Lead and manage the technical support voice process team to ensure seamless service delivery. Handle end-to-end delivery management for technical s...

Blue Dart Express Ltd. is South Asia's premier express air, integrated transportation, and distribution company, offering secure and reliable delivery to over 56,000+ locations in India. As part of DHL Groups DHL eCommerce division, Blue Dart has access to a comprehensive express and logistics network covering over 220 countries and territories. Our customer-centric approach, innovative solutions, and dedicated team make us the provider of choice for stakeholders. Blue Dart is recognized for its superior service quality, winning numerous awards and accolades, including India's Best Companies to Work For, Best Multinational Workplaces in Asia, and Superbrand status. This is a full-time, on-si...

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III Problem Manager in our Infrastructure Platforms team, your dedication to innovation will not only have a positive impact on our services but also on our team. You will be a part of a team responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure. Your role entails providing end-to-end application or infrastructure service delivery, supporting system maintenance, and monitoring production environments. You will have the opportunity to lead major stability programs, manage and develop a team, and collaborate with m...

As the leader of the HR Technology Operations team at Labcorp, you will play a crucial role in shaping the future of service delivery by optimizing investments in cutting-edge HR technologies. Your strategic mindset and strong leadership skills will drive operational efficiency and enhance the overall employee and manager experience. You will work closely with HR Technology leadership to develop operational strategies, drive process improvements, and lead automation initiatives that elevate HR technology service delivery. Your responsibilities will include managing the India-based HR Technology Operations team supporting platforms like Workday and Cornerstone/Saba. You will establish service...

At Broadridge, we have created a culture where the primary objective is to empower individuals to achieve more. If you are enthusiastic about advancing your career while assisting others in their journey, we invite you to be a part of the Broadridge team. As a Site Reliability Engineer & DevOps Engineer with 7-10 years of experience, you will be responsible for various tasks, including managing on-premises infrastructure, utilizing Git for source code management, working with Jenkins and Nexus for automated builds and deployments, implementing observability tools and monitoring solutions, understanding disaster recovery strategies, enhancing service delivery through automation, and optimizin...

As the Senior Manager for Voice Operations in Pune, you will be responsible for overseeing call center performance with a focus on service delivery, process optimization, team leadership, and client relationships. Your primary goals will include driving customer satisfaction, operational efficiency, and continuous improvement while building strong connections with internal and external stakeholders. Key Responsibilities: - Service Delivery: Ensure efficient resolution of customer inquiries, monitor KPIs such as handle time and satisfaction, and collaborate on process improvements. - People Management: Lead and develop a team, manage staffing, conduct performance reviews, and provide ongoing ...

You should have experience in supporting end user computing, including hands-on experience in Windows Server Administration, Active Directory, and Group Policy Management. It is essential that you have worked in networking, servers, client support, cloud technologies, and architecting solutions beyond just configuring them, but also understanding how to use them effectively. Your responsibilities will mostly involve designing, building, testing, and implementing modern workplace technologies in an enterprise environment. Collaboration with service delivery and other IT teams will be crucial to deliver high-quality solutions with proper documentation. You must have clear procedures and work i...

This is a full-time on-site role for a Sales Manager - Software Services at NTT DATA located in Bengaluru. You will be responsible for day-to-day sales activities, including identifying and prospecting new clients, managing relationships with existing clients, driving revenue growth, and achieving sales targets. You will also collaborate with internal teams, such as software development, project management, and service delivery, to ensure successful delivery of software services to clients. As a result-driven Sales professional, you should have extensive experience in India Domestic Sales and a good understanding of different engagement models of IT Sales. Solid exposure to GICs & GCCs estab...

This is a full-time on-site role for a Sales Manager specializing in Software Services at NTT DATA in Bengaluru. As the Sales Manager, your primary responsibilities will involve day-to-day sales activities. This includes identifying and prospecting new clients, nurturing relationships with existing clients, driving revenue growth, and meeting sales targets. Collaboration with internal teams, such as software development, project management, and service delivery, will be essential to ensure successful software service delivery to clients. To excel in this role, you should be a result-driven Sales professional with extensive experience in India Domestic Sales. It is crucial to have a good gras...

Decode Resolvency International is looking for Business and Industry Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team membe...

To create better outcomes by leading and developing a team to deliver a high-quality pensions administration service, enabling continual service delivery and team performance improvements whilst ensuring adherence to process and client/compliance standards Job Description: Empower team and provide support to ensure staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met. Motivate, lead and inspire the team to deliver excellent customer service. Resource management including daily/weekly demand data analysis and evaluation of resource availability t...