2889 Service Delivery Jobs - Page 44

About Rentokil PCI About the Role: The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about th

Responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service. Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner. Engages with other team members in a collaborative and team - oriented way to learn and take on additional activities through training. Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. Can see beyond process to identify any other key dependencies that may lead to enhanced customer service for employee inquiries. May participate in projects and can also participate in a variety of cyclical events that occur yearly, monthly or quarterly in the Solutions Center Process.Carries a mindset of continuous improvement and regularly provides insights to support the development of improved processes and services. Accountable for ensuring a consistent customer experience, controls (including SOX) and compliance within the team assigned. Key Responsibilities Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. During service delivery, is highly engaging, consistently reliable, and achieves employee satisfaction with a high quality level of service and in compliance with Solutions Center in-scope processes and at or above KPIs targets. Manages task execution with some guidance as needed from next level colleagues. Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager). Ensures accuracy in documentation, administration and follow through of all employee lifecycle services. Takes partners as needed to ensure questions to process or inquiry are resolved timely. Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised. Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers. Manages follow up and time in partnership with team management. Conducts follow up and service calls to ensure inquiry and service closure. Administrates to closure including documentation. Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements. Engages in continuous learning by partnering with peers, next level peers, team leader and/or team managers to help resolve matters of complexity or not yet trained. Spends time daily and weekly learning new inquiries and focused on working at an increased level of independence. Required Qualifications & Experience College Degree preferred but not required. 0-3 years of call center experience. 0-2 years of managing projects or participating in project teams. Attention to Detail, and engaging in collaborative work teams. Experience within HR business function would be ideal. Demonstrated experience in delivering services / providing advisory to others Preferred experience with multicultural and/or with remote customers. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law WHY WORK AT MCCORMICK? United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

OUR STORY At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today. When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world! Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation - whilst unlocking your own potential. Job location: Greater Noida Design Centre YOUR ROLE Accountabilities and responsibilities Lead the design, implementation, and continuous improvement of end-to-end processes for L&D services, ensuring consistency and efficiency of service levels. Work closely with HR, IT, and other departments to ensure processes for L&D services are integrated into broader shared services operations. Act as the primary point of contact for processes for L&D services-related issues and troubleshooting Oversee the use and management of learning management systems (LMS) and other digital platforms supporting L&D Oversee the logistical tasks and activities to support the deployment of global learning and development programs Identify and implement innovative solutions and technologies to automate and enhance the learning experience and operational efficiency Ensure processes for L&D services comply with organizational policies, legal requirements, and industry best practices Manage reporting frameworks and dashboards for learning activities, including mandatory training, performance metrics, and audit compliance Lead a team of L&D support staff within the shared services model, providing guidance, mentoring, and performance feedback Foster a culture of continuous learning and process improvement within the team Monitor and manage the budget for L&D shared services activities, ensuring cost-effective operations. Ensure high levels of service and support for employees and managers in their interaction with L&D shared services. Experience requirements 14+yrs of overall experience and 5+ years SSC experience, preferably in L&D with exposure to L&D tech Experience in establishing L&D services team and processes Experience working on process development, management and continuous improvement Experience in managing a team and working alongside multiple departments Experience in working with business leaders and stakeholders Knowledge & Skills requirements Ability to streamline and optimize learning operations Strong relationship management skills with stakeholders across multiple departments Proficiency in leveraging technology for process automation and service delivery. Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future! To discover more, visit st.com/careers

Roles & Responsibilities Reporting to Regional Manager / National Product Manager / General Manager Support to sales team direct and dealers in respective region for achieving target through direct or application team support. Demo unit management and tracking, preparation of monthly demo tracking sheet to support General Managers Keeping track of regulatory act and modifications and inform management of the same for timely action, as and when needed for existing and new products Devising and advising National Manager in new product positioning. Coordinate with principals on technical issues and product development issues as a support to National Product Manager. Manager application team travel as needed for sales support. Provide technical support to service team on critical service issues. Adhoc projects as per management decision.

As a Case Handling Specialist, you will be responsible for providing advanced technical product support within Care Service delivery in a 24x7 support environment. You will work to solve the complex troubleshooting tickets on the latest technology 4G/5G and Radio products. You will be the primary technical point of contact for customer support requests. Also, you will coordinate as the primary interface towards R&D for escalation of customer problems and their follow up till resolution. This requires good analytical and debugging skills with a proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details. You have: B.E / B.Tech Engineer graduate in Telecommunication / Computer / Software / Electrical Engineering or equivalent course with13+ years of relevant experience in Customer Technical support. Resolves complex technical situations, including deployment support, software upgrades, audits, and network expansions. Interact with customers for complex cases, providing workarounds and ensuring SLAs are met. Experience in process requirements and ensure quick recovery for critical outages & tickets. Experience in debugging issues using the standard logs (EMIL, Syslog, MACTTI, Wireshark). Experience in Implementation, Integration, Acceptance Tests, O&M, and/or Care for Radio Products. Experience in 3GPP standards/ORAN/Cloud RAN/vRAN. Experience in troubleshooting and testing in L1/L2/L3/RF/IODT domain. It would be nice if you also had Usage of various log collection & processing tools. Any 3rd party certification ex. RedHat, AWS. Understanding in Case Handling, including Emergency Support activities.Involvement in Training delivery and knowledge content creation. You will contribute as the primary point of contact for customers experiencing technical difficulties. Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manages and builds customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool. Perform initial diagnosis of incidents and apply existing knowledge to find solutions. Collect logs using UTF, perform log analysis using available post-processing tools, and use advanced analytical skills to solve complex problems Collaborate within the team as well as act as a coach towards the less experienced personnel, and may lead technical projects with manageable risks. Participate in Emergency duty 24x7 as per roaster and resolve critical incidents. Participate in daily/weekly meetings within GSD and with Market & Customer teams to review the progress and enhance resolution efficiency.

As an Operations Manager, you will be managing efficient and effective services to meet customer-agreed service levels, through continually assuring process performance and optimising delivery resources. You Have: Bachelor's or Master's degree or equivalent, minimum 17+ years of experience in managing large-scale multivendor telecom MS operations. Expertise in industry standards and frameworks such as ITIL, eTOM, and best practices in fault, configuration, and performance management. You should demonstrate self-initiative and a proactive approach. Good leadership and people management skills, with the ability to build, mentor, and lead cross-functional teams in a 24/7 operational environment. Strategic and analytical mindset, capable of driving operational excellence, cost efficiency, and transformation initiatives aligned with business goals. It will be nice if you also have: Certification in ITIL is required. PMP -Certification. Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction. Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents. Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions. Manage SLAs, KPIs, and key operational metrics to ensure compliance with regulatory and business requirements. Single point of contact for all escalations towards the region of Incidence, Problem, and Change Management, and other Operational routine tasks Collaborate with internal stakeholders, including Engineering, IT, and Customer Support, to enhance network performance and service delivery. Develop and implement business continuity and disaster recovery plans for network resilience. Foster a high-performance culture within the operations team through leadership, training, and mentorship. Implement and maintain an effective governance model for operational processes and continuous service improvement. Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification, and end-to-end lessons learned.

An IT Critical Incident & Problem Manager will play a pivotal role in driving the resolution of major and high-priority incidents in a dynamic, fast-paced environment. Work closely with cross-functional teams to ensure swift recovery from incidents while facilitating effective communication with stakeholders and senior management. Expertise in ITIL process management will drive improvements and enhance incident management processes. You have: Degree in Engineering, Computer Science, or a related field At least 6 years of prior experience in leading Incident Management Exceptional problem-solving abilities and a sense of urgency Fluent in written and spoken English ITIL V4 foundation certification It would be nice if you also had: ITIL V4 expert certification Experience managing global escalations in crisis situations Background in IT domains such as Network, Cybersecurity, Data Center, End User Computing or ERP Lead the response and resolution of major and high-priority incidents, ensuring rapid restoration and transition to Problem Management. Facilitate technical recovery calls, engaging all relevant teams and driving focus on incident mitigation strategies. Communicate critical updates and situation reports to internal stakeholders and senior management during major incidents. Organize and oversee Root Cause Analysis sessions, ensuring timely follow-up on remediation actions. Maximize adherence to ITIL frameworks for continual process improvement in Incident and Problem Management. Conduct post-incident reviews with key stakeholders to ensure proper identification of root causes and ownership of actions. Manage and escalate tickets to enhance user experience, ensuring customer service standards are met. Foster a high-performing, globally dispersed team by mentoring and providing guidance on critical incident management practices.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role The Relationship Manager - TASC is the primary touch point for high value TASC accounts across the Bank. The role engages with the key clientele of the segment within respective assigned markets, encompassing a cluster of Branches to ensure deepening of relationship through various cross holding products. The RM is responsible for identification of potential customers and providing them customized solutions as per their requirements Key Responsibilities Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head - TASC and the Branch Head of the respective Branch. Develop and nurture trust relationships with a portfolio of major clients Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely and compliant manner Coordinate with the key customers and internal teams to ensure service delivery of the highest standards Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Graduation/ Post- Graduation (MBA- Marketing preferred) NCFM and AMFI Certifications is an added advantage 4-7 years of experience in the BFSI sector Prior work experience in TASC / Government Segment with a Private Bank is desired Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role The Relationship Manager - TASC is the primary touch point for high value TASC accounts across the Bank. The role engages with the key clientele of the segment within respective assigned markets, encompassing a cluster of Branches to ensure deepening of relationship through various cross holding products. The RM is responsible for identification of potential customers and providing them customized solutions as per their requirements Key Responsibilities Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head - TASC and the Branch Head of the respective Branch. Develop and nurture trust relationships with a portfolio of major clients Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely and compliant manner Coordinate with the key customers and internal teams to ensure service delivery of the highest standards Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Graduation/ Post- Graduation (MBA- Marketing preferred) NCFM and AMFI Certifications is an added advantage 4-7 years of experience in the BFSI sector Prior work experience in TASC / Government Segment with a Private Bank is desired Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Join our team as an FX Operations Team Leader, where youll play a crucial role in maintaining the firms strength and resilience. Thrive in a fast-paced, dynamic environment, delivering comprehensive support for FX Products operations. Be part of a matrix-driven organization that values your expertise and passion for excellence. Job Summary As a Trade Lifecycle Analyst within the FX Products Operations team, you will play a key role in maintaining the firms strength and resilience by promoting the achievement of set goals. You will be responsible for providing comprehensive support to ensure efficiency and accuracy in the operations of FX Products. This role is ideal for a team player who thrives in a fast-paced, dynamic environment and is eager to make a meaningful impact. Job Responsibilities Manage FX trade lifecycle in Confirmations/Settlements. Handle swifts and Nostro breaks in currency cut-off environments. Meet timelines and service delivery standards. Escalate issues to mitigate delayed settlements. Interact with external clients and internal partners. Utilize Microsoft Office for BAU activities and reporting. Comply with policies, procedures, and controls. Required qualifications, capabilities, and skills Exhibit strong partnership abilities. Handle high complexity in product coverage. Shift workload with changing priorities. Communicate proficiently in written and verbal forms. Demonstrate strong analytical and organizational skills. Hold a Bachelors Degree. Have 6+ years of experience in Investment Banking Operations. Join our team as an FX Operations Team Leader, where youll play a crucial role in maintaining the firms strength and resilience. Thrive in a fast-paced, dynamic environment, delivering comprehensive support for FX Products operations. Be part of a matrix-driven organization that values your expertise and passion for excellence. Job Summary As a Trade Lifecycle Analyst within the FX Products Operations team, you will play a key role in maintaining the firms strength and resilience by promoting the achievement of set goals. You will be responsible for providing comprehensive support to ensure efficiency and accuracy in the operations of FX Products. This role is ideal for a team player who thrives in a fast-paced, dynamic environment and is eager to make a meaningful impact. Job Responsibilities Manage FX trade lifecycle in Confirmations/Settlements. Handle swifts and Nostro breaks in currency cut-off environments. Meet timelines and service delivery standards. Escalate issues to mitigate delayed settlements. Interact with external clients and internal partners. Utilize Microsoft Office for BAU activities and reporting. Comply with policies, procedures, and controls. Required qualifications, capabilities, and skills Exhibit strong partnership abilities. Handle high complexity in product coverage. Shift workload with changing priorities. Communicate proficiently in written and verbal forms. Demonstrate strong analytical and organizational skills. Hold a Bachelors Degree. Have 6+ years of experience in Investment Banking Operations.

Looking to onboard a skilled Senior Lead - Delivery with 5-8 years of experience to join our team in Chennai.Roles and Responsibility Manage and deliver high-quality healthcare services to clients. Lead and motivate a team of professionals to achieve exceptional results. Develop and implement effective delivery strategies to meet client needs. Collaborate with cross-functional teams to ensure seamless service delivery. Analyze and resolve complex issues related to healthcare service delivery. Ensure compliance with regulatory requirements and industry standards. Job Proven experience in managing healthcare services or related fields. Strong leadership and motivational skills are essential for leading a team. Excellent communication and interpersonal skills are needed for client and stakeholder interaction. Ability to work under pressure and manage multiple tasks simultaneously. Strong problem-solving and analytical skills are required to resolve complex issues. Experience working in a fast-paced environment with changing priorities.

Looking for a motivated Process Associate to join our team in Trichy. The ideal candidate should have 0-1 years of experience and be able to work effectively in a fast-paced environment.Roles and Responsibility Manage and maintain accurate records and reports. Provide excellent customer service and support to clients. Collaborate with team members to achieve common goals. Develop and implement process improvements to increase efficiency. Analyze data and provide insights to inform business decisions. Maintain confidentiality and handle sensitive information with discretion. Job Strong communication and interpersonal skills are essential. Ability to work well under pressure and meet deadlines is required. Basic computer skills and knowledge of CRM software are necessary. Strong problem-solving and analytical skills are needed. Ability to work collaboratively as part of a team. Strong attention to detail and organizational skills are vital. Omega Healthcare Management Services Private Limited is a leading healthcare management services provider, committed to delivering high-quality solutions to its clients.

Job description 1. Service Delivery: Oversee and ensure the timely and high-quality delivery of services to clients or customers. Develop and implement service delivery strategies to meet organizational objectives and customer expectations. Client Relationship Management: Build and maintain strong relationships with clients or customers to understand their needs and preferences. Address client concerns, complaints, and inquiries promptly and effectively. 2. Team Management: Lead, motivate, and supervise a team of service staff, ensuring productivity, performance, and adherence to standards. Provide guidance, training, and coaching to team members to enhance their skills and abilities. 3. Process Improvement: Continuously evaluate service delivery processes and workflows to identify areas for improvement and efficiency gains. Develop and implement strategies to optimize service delivery processes and enhance overall service quality. 4. Compliance and Quality Assurance: Ensure compliance with relevant laws, regulations, and industry standards in service delivery. Implement quality assurance processes to maintain high standards of service quality and customer Drop CVs - priyanshu.s@ozone-india.com WhatsApp- 8920160617

Walk in Location : Indusind Bank, RRs Mahalaxmi Mansion, Desai Cross, Pinto Road, Hubli - 580020 Interview Date : 5th July 2025 Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 30 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can share their profile to nidhi.hegde@indusind.com

What this opportunity involves: The Sustainability Data and Reporting Team Lead role will join JLL's high-performing Sustainability Data and Reporting team to support our data management, platform, compliance and reporting functions. The role will lead a team of sustainability invoice processing analysts who help our clients reduce and manage their environmental footprint. The position requires to manage a team of high potential team members with an analytical mindset and work collaboratively across internal business lines including JLLs Client Account, Technology and Operations teams to help manage stakeholder expectations and maintain high quality service delivery. Process Management- Ensuring timeline-based deliverables, meeting all SLAs and KPIs consistently. Keeping all stakeholders informed of any changes/ delays/ challenges. Onboarding new clients/ Transition- Implementing effective processes to integrate new accounts onboard or transition of any current accounts. No missed deadlines without prior escalation/ intimation to manager and/or stakeholder and presenting a counter measure in place. Work with Regional, Global leadership, and business partners to support team development and implementation of standardized process and technology across the team Develop a detailed understanding of key aspects of sustainability-centric software, alignment and challenges of sustainability data configuration, tracking, and reporting Resource allocation- Managing resources effectively. Tracking and maintaining team member allocation effectively and updating the Smartsheet. Performance Management- Regular connect with the team members, providing continuous ongoing feedback. Gather performance feedback from stakeholders and develop team members to provide high quality performance. Assigning necessary trainings to team members, encouraging all necessary certifications like Lean etc. Encouraging process automation ideas. Upskilling team members. Set smart goals for the team members and conduct quarterly performance reviews and year end appraisals discussions. Project Management- Setting expectations with the analysts, reviewing performance, regular connects with project stakeholders to be up to date with the analysts performance Billing accuracy for all team members to the finance team and/or Ops team. Recruitment- Raising requisitions, coordinating and following up with TA, shortlisting and assessing candidates. Consistently keeping a track of Prohance data, approving leave on workday, workday essentials. Raising IT requests for the team as and when required. WFO roster as well as updating Prohance roster. Coordinating with the other team leads in D&R to ensure timely delivery of all project deadlines. Sharing account deadlines at the start of each month, to avoid any last-minute misses. Admin tasks- organizational changes, introduction emails, grievance management, resignation policy, holiday notification to onshore team. Keeping management/stakeholders as well as HR in loop on probation extension, termination of an employee and ensuring details are well documented. Leave Balance Adjustments. The successful candidate will have the following: Demonstrable background in team management Experience in sustainability and compliance reporting of energy, water, waste, and GHG emissions data will be highly regarded Between 5-8 years of professional work experience with minimum of 2 years of people management experience. Technical background in data processing and data management Advanced proficiency in Microsoft Excel, proficiency in PowerBI will be added advantage. Strong client-facing and communication skills Lateral thinking/problem-solving skills Ability to multi-task and manage multiple priorities/deadlinesfor self and through/on behalf of others Technical experience in environmental reporting software and manipulating large datasets will give you an edge

Reporting to Director, Bid Centre of Excellence Key stakeholders Proposal Managers/Directors, Business Line and Sales Leads, Sales Enablement and Operations Leads, Subject-Matter-Experts Direct reports: Bid Support Specialist Duties & responsibilities To take complete responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling bid responses, and complete the submissions end-to-end in coordination with the business and sales leads, and contribute to the success of the business division. What this job involves Proposal (Bid) Management Role: Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time. Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs to finalize bid-related output. Develop / update / maintain proposal baseline repositories structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand. Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail). Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses. Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated. Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines. Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands. Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed. Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner. Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites. Manage multiple assignments simultaneously, while working both independently and with other proposal professionals Team Utilization and Management: Manage a small team of bid management specialists, and assume full responsibility of hiring and training them, and running regular knowledge sharing sessions for their constant learning and development. Showcase the ability to hold crucial conversations and productive feedback discussions both regular and year end Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives Performance objectives Deliver impactful, client-focused, and well-written bid responses and content Display an in-depth understanding of JLLs various business lines and our business model Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines Teamwork, timeliness, quick learning, resourcefulness, ability to ideate would be the key traits Should be open to support during peak hours or after-office hours to contribute towards critical client submissions Develop a high performing team with the ability to respond to varied stakeholder requirements in a dynamic work-environment, usually across different time zones Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail Key skills Proposal Writing and Management Content/knowledge Management, Use of Digital Platforms Stakeholder Communication Excellent written, verbal and interpersonal Communications skills To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders Formal business writing ability is a must; will be required to write or edit varied content types for JLL leadership and JLL clients Understanding of the Graphic Design space and its potential impact on output Should be skilled in PowerPoint and Excel Ability to operate in a dynamic environment Strong sense of client servicing High attention to detail Employee specification Post-Graduate, with excellent academic credentials 10-12 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 3-4 years of experience with a building consultancy / construction-management client

Job Summary The Team Manager-Ops role is pivotal in ensuring smooth operations within the organization. With a focus on MS Office proficiency the candidate will manage and optimize processes related to Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. This hybrid position requires night shift availability and offers an opportunity to contribute significantly to the companys success. Responsibilities Oversee daily operations to ensure efficiency and effectiveness in all processes related to Auto Policy Admin and Auto Claims Coordinate with team members to optimize workflow and achieve operational targets Implement strategies to improve service delivery and customer satisfaction Monitor and analyze performance metrics to identify areas for improvement Provide guidance and support to team members to enhance their skills and productivity Collaborate with other departments to ensure seamless integration of operations Develop and maintain documentation for operational processes and procedures Ensure compliance with industry standards and regulations in Property & Casualty Insurance Utilize MS Office tools to generate reports and presentations for management review Facilitate training sessions to keep the team updated with the latest industry trends and practices Address and resolve any operational issues promptly to minimize disruptions Foster a positive work environment that encourages teamwork and innovation Contribute to the companys goals by driving operational excellence and efficiency Qualifications Demonstrate proficiency in MS Office applications to manage and analyze data effectively Possess a strong understanding of Auto Policy Admin and Auto Claims processes Exhibit knowledge in Property & Casualty Insurance to ensure compliance and best practices Display excellent communication skills to interact with team members and stakeholders Show ability to work in a hybrid model with night shift availability Have experience in managing operations within a similar industry setting Bring a proactive approach to problem-solving and process optimization. Certifications Required Microsoft Office Specialist certification is required.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Chennai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Minimum 8 years of experience in healthcare management or a related field. Strong knowledge of healthcare operations, including patient care, billing, and claims processing. Excellent communication and interpersonal skills are required to work effectively with diverse stakeholders. Ability to analyze data and make informed decisions to drive business outcomes. Strong problem-solving skills to resolve complex issues. Experience working in a fast-paced environment with multiple priorities and deadlines.

Role & responsibilities 1. Handle Zone wise Service restorations. 2. Ensure safe work environment and adherence to safety norms. 3. Adherence and maintenance of 100 % quality service restoration 4. Handling Vendors, Machine and Material 5. Responsible to ensure customer uptime for his Zone 6. Responsible for tracking Network Engineers for desired productivity 7. Conducting Reviews on service levels with Network Engineers 8. Tracking of material consumption through CRM 9. Handling escalations related to Fault repair 10. Tracking of Nodal, Wrong ticket escalations 11. Coordinates with Store In charge for material 12. Take update on the pending tickets with Engineers Preferred candidate profile Minimum 3 years of total work experience, relevant experience in ISP preferred Hands-on experience in handling teams with stipulated service levels. Excellent communication skills Should possess strong technology awareness

As an Associate in Patient Experience Management at Manipal Hospitals, you will be responsible for ensuring a superior experience for patients throughout their journey at our healthcare facilities. You will collaborate with various departments to enhance patient satisfaction, resolve concerns, and create a welcoming environment. Your role will involve actively engaging with patients, gathering feedback, and implementing strategies that elevate the quality of care and service provided. Key Responsibilities: - Serve as a primary point of contact for patients, addressing inquiries and concerns with empathy and professionalism. - Collect and analyze patient feedback through surveys, interviews, and direct interactions to identify areas for improvement. - Collaborate with medical and administrative staff to ensure that patient concerns are promptly addressed. - Assist in the development and implementation of patient experience initiatives and programs. - Maintain accurate records of patient interactions and feedback to track trends and measure improvements. - Organize and facilitate patient experience training sessions for hospital staff. - Promote a culture of patient-centered care by advocating for the needs and preferences of patients. - Monitor patient experience metrics and report findings to management to drive strategic improvements. Skills and Tools Required: - Strong interpersonal and communication skills to interact effectively with patients and healthcare staff. - Empathy and problem-solving skills to address patient needs and concerns. - Ability to analyze data and metrics related to patient experience and satisfaction. - Proficiency in using customer relationship management (CRM) software and other tools for patient feedback collection and analysis. - Familiarity with healthcare regulations and patient rights is preferred. - Team player with the ability to work collaboratively across departments. - Strong organizational skills and attention to detail in managing responsibilities. - Knowledge of patient experience best practices and methodologies is a plus. This role provides a unique opportunity to make a meaningful impact on the quality of care provided to patients at Manipal Hospitals. We are looking for passionate individuals who are committed to enhancing patient experiences in a dynamic healthcare environment. About the Role The Associate - Patient Experience Management at Manipal Hospitals will play a key role in ensuring that patients receive a positive and seamless experience throughout their healthcare journey. This position requires strong communication skills and a commitment to patient advocacy. The associate will be involved in gathering patient feedback, analyzing data, and implementing improvement initiatives to enhance overall satisfaction. About the Team The Patient Experience Management team at Manipal Hospitals is dedicated to prioritizing patient needs and ensuring that all services meet high standards of care. This collaborative team includes healthcare professionals who are passionate about enhancing patient experience and operational excellence. The team works closely with various departments to foster a culture of continuous improvement in patient care. You are Responsible for - Collecting and analyzing patient feedback to identify areas for improvement in services. - Assisting in the development and implementation of patient experience improvement initiatives. - Collaborating with healthcare staff to address patient concerns and enhance service delivery. - Maintaining documentation related to patient interactions and feedback for reporting purposes. To succeed in this role you should have the following - Strong interpersonal and communication skills to effectively engage with patients and staff. - A background in healthcare, customer service, or a related field is preferred. - Proficiency in data collection and analysis to support decision-making processes. - A proactive approach to problem-solving and a genuine passion for improving patient experience.

Step into the role of Senior Process Architect - Technology Standards Governance. At Barclays, we are more than a Bank, we are force of progress. As a Senior Process Architect - Technology Standards Governance you will collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. To be a successful Senior Process Architect - Technology Standards Governance, you should have experience with: Process Design and Optimization : The Senior Process Architect is responsible for designing, optimizing, and maintaining ITSM processes to ensure they are efficient, effective, and aligned with organizational goals. This involves mapping out tasks, inputs, outputs, and responsibilities clearly. Control Landscape Definition : They must define the control landscape, ensuring that all processes are underpinned by robust and appropriate controls. This includes defining and documenting controls designed to test adherence to standards and ensuring these controls are integrated into the overall process framework. Governance and Compliance : Ensuring that all process documentation meets overall requirements, is fit for purpose, and is maintained within governance frameworks is crucial. This includes adhering to regulatory requirements and internal policies. Risk Management : A critical responsibility is managing control lineage within the Enterprise Risk Management Framework. This involves identifying, assessing, and mitigating operational and technology risks associated with ITSM processes. The Senior Process Architect must ensure that controls are in place to manage these risks effectively. Additional relevant skills given below are highly valued: Collaboration and Communication : They must work closely with various stakeholders, including operational process owners, risk management teams, and technology teams, to ensure that processes and controls are aligned with organizational objectives and risk management strategies. Continuous Improvement : The Senior Process Architect should continuously monitor and improve ITSM processes and controls, leveraging feedback and data to drive enhancements. This includes staying updated with industry best practices and emerging trends in ITSM and risk management. Training and Support : Providing training and support to ensure that all relevant personnel understand and can effectively implement ITSM processes and controls is also a key responsibility. This includes developing training materials and conducting workshops or training sessions. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. Accountabilities Development, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the banks objectives, industry standards and best practice. Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process. Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes. Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements. Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery. Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices. Identification and management of risk and control issues pertaining to the Technology Standards and processes. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. . If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. . If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. . OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. . Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Role description: We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today s mobility projects and systems to address an evolving set of demands from the world s growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: Roles at this level will lead the delivery of cost management in commercial/retail/residential and transportation projects Lead, coach and develop the skills and capabilities of team members in order to share knowledge, increase team skill level and improve the standard of service delivery Create project costings and budgets from clear objectives, managing finances across a project in order to ensure the profit and budgetary targets are met and best value outcomes are achieved Demonstrable understanding of clients key objectives with the appropriate sector Assure compliance with contracts in terms of project delivery parameters and scope of service Act as a key technical resource within the field of cost/commercial management, providing technical advice and solutions to internal colleagues in order to support successful project delivery across a range of projects Build valued relationships with senior clients and stakeholders, in order to ensure client satisfaction, develop the cost management service and create new business opportunities Qualifications & Experience: Bachelor s degree in engineering or equivalent Relevant professional qualification or chartered status Relevant professional experience in a similar working environment, including delivering medium/large projects across an entire project life cycle Relevant cost and commercial management experience. Experience of managing people, and leadership skills including the ability to motivate others Experience in building and managing client relationships at senior-management level, including the ability to act as a trusted advisor ? Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a people rst business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

We are seeking a Service Manager, candidate should be professionally responsible for managing service complaints & installations at the customer s site. This role will have the following key responsibilities areas: Primary Responsibilities: Address and resolve customer complaints promptly and effectively, ensuring satisfaction and strong relationships. Handle escalated customer issues requiring higher-level attention, ensuring timely resolution. Support service engineers in resolving complaints and ensuring quick, high-quality service delivery. Delegate tasks, monitor progress on customer complaints, and manage the service team to achieve objectives. Log, track, and report all complaints to senior management. Maintain professional communication with customers to resolve concerns and foster repeat business. Review and improve customer service processes to minimize complaints and enhance service quality. Keep customers informed throughout the resolution process, explaining the steps taken to address their concerns. Manage communication between customers and relevant departments to ensure smooth resolution. Monitor service delivery timeliness and quality. Ensure all team members accurately log customer interactions in the CRM. Lead, motivate, and provide training opportunities for the service team. Develop and implement effective service procedures and policies. Allocate resources effectively to optimize service delivery. Collaborate with other departments to address customer issues and improve service processes. Key Deliverables: Maintain high satisfaction scores through timely complaint resolution, ensuring efficient and effective service delivery. Achieving customer satisfaction and optimizing service operations. Take ownership of customer s issues and follow problems through to resolution. Effectively manage and resolve escalated complaints, reducing the frequency of issues requiring higher-level attention. Consistently deliver high-quality service, measured by customer feedback, service reports, and internal quality assessments Providing mentoring, training, and motivating service staff, as well as managing their performance and workload. Ensure smooth communication between teams, departments, and customers. To ensure adherence to company s policies and SOP s. Preparation of regular reports on service performance and activities, providing insights for the management. Ensure 100% CRM log accuracy by all team members.

Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities. Role & Responsibility Provide Level 2 support for Microsoft Dynamics 365 (MSD 365) applications. Respond to and resolve user issues and inquiries via phone, email, or service now. T roubleshoot and diagnose issues related to MSD 365 functionalities. Escalate complex issues to higher-level support or technical teams. Monitor system performance and ensure optimal operation. Document supports interactions and solutions in the knowledge base. Assist in user training and onboarding for MSD 365. Maintain a high level of customer satisfaction through effective communication and problem-solving. This is a hybrid position . Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications Bachelors degree in IT or a related field with 8 years of experienc

About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key ResuAlt reas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream) Freshers Can Apply (0 - 4 years of experience) Mandatory : Two wheeler with valid driving license Languages: Local Language and English Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Attractive Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.