13325 Service Delivery Jobs - Page 47

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Expert What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the client's ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output re...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Expert What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the client's ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output re...

About The Role Skill required: Procure to Pay - Accounts Payable Processing Designation: Service Delivery Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after or...

About The Role Skill required: Record To Report - Account Reconciliations Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of s...

About The Role Skill required: Procure to Pay - Accounts Payable Processing Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after orde...

Responsible for delivering high quality service that improves the overall colleague experience. Provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. Contribute to the continual improvement of service delivery across all channels of colleague communication. What youll be DOING What will your essential responsibilities include? Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement. Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in al...

About the team: The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures proper operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting. About the role: Dimensions of the role STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets. Purpose of Role: Provide premier support for the Customer Experience Team to ensure all orders, credit...

About The Role Skill required: Record To Report - Account Reconciliations Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of s...

The Customer Technical Prime at Nokia is responsible for end-to-end management of Network Major Incidents, ensuring timely communications and effective resolutions. You will build strong relationships with stakeholders, facilitate post-incident reviews, and drive operational improvements to enhance customer satisfaction. Your role involves coordinating crisis communications, leading daily governance meetings, and maintaining process efficiency. You will also mentor team members, support SLA compliance, and implement continuous improvement plans. With a focus on data-driven decision-making and resilience, you will play a key role in navigating challenges and promoting best practices in incide...

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look afte...

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look afte...

About The Role Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business d...

About The Role Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decision...

About The Role Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decision...

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosi...

About The Role Project Role : Solution Planner Project Role Description : Analyzes client requirements and supports configuring a solution from a standard set of offerings. Liaisons with the delivery organization to ensure effective transition, shape services, and determine appropriate service delivery locations and related costs. Works with client stakeholders to receive sign-off on the solution. Must have skills : Solution Architecture Good to have skills : Program Project Management Minimum 12 year(s) of experience is required Educational Qualification : Graduate or Master graduate with good grades and 10 plus years Solution Architect experience with related certifications good to have Su...

Your Role Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality. Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication. Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB). Drive CAB/ECAB meetings and ensure compliance with Change Management processes. Oversee service level management (SLM) and ensure adherence to ITIL standards. Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement. Support process audits, compliance checks, and escalatio...

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. - Grade Specific Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, ...

This Position reports to: Global IS Manager for IS Integration & Orchestration Services Your role and responsibilities In this global role as a Service Owner you will lead integration platforms service lines, managing their full lifecycle roadmaps from design to delivery. You will ensure services are delivered on time, within budget, and meet customer expectations. You will also oversee internal teams and global vendors to maintain high service quality and optimize costs. The work model for the role is: #LI_ hybrid You will be mainly accountable for: Leading the global ownership and strategic direction for integration platforms including MuleSoft, BizTalk, and AIS (Azure Integration Services...

Job Summary: The Delivery Leader L1 is responsible for end-to-end delivery management across multiple projects or accounts, ensuring high-quality, on-time, and within-budget outcomes. The role involves leading cross-functional teams, maintaining client relationships, and driving operational excellence in service delivery. Key Responsibilities: Lead and manage delivery of multiple projects, ensuring alignment with client expectations and organizational goals. Oversee project planning, execution, tracking, and reporting to ensure successful delivery. Collaborate with technical leads, project managers, and business stakeholders to ensure service quality and performance. Manage project budgets, ...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

In this role, you will be part of a dynamic team of skilled professionals dedicated to ensuring the seamless operation of advanced telecom networks. You will collaborate closely with cross-functional teams, tackling complex challenges and driving continuous improvement in network performance. Your contributions will directly impact customer satisfaction, making a real difference in their experiences.The work environment fosters innovation and knowledge sharing, providing ample opportunities for professional growth and skill enhancement. You will have access to cutting-edge technology while engaging in ongoing training sessions to stay current with industry advancements. Benefits include comp...