2899 Service Delivery Jobs - Page 50

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for client queries and issues. Identify and mitigate risks associated with project implementation. Develop and maintain detailed reports and documentation of project progress. Job Requirements Proven experience as a Senior Analyst in the IT Services & Consulting industry. Strong understanding of analytical and problem-solving principles. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to analyze complex data sets. Experience with process improvement initiatives and risk management strategies.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and software, such as Excel or SQL. Ability to learn quickly and adapt to new technologies and processes.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and technologies is required. Ability to learn quickly and adapt to new technologies and processes.

Roles and Responsibility Lead the delivery quality team to ensure high-quality services and products. Develop and implement quality control processes to improve service delivery. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure quality performance and identify areas for improvement. Provide training and coaching to team members on quality procedures and best practices. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 5 years of experience in healthcare management services or a related field. Strong knowledge of quality control processes and procedures. Excellent leadership and communication skills. Ability to analyze data and metrics to measure quality performance. Strong problem-solving and decision-making skills. Experience working in a fast-paced environment and managing multiple priorities.

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes

Job Purpose: To retain and develop business from PR Newswire clients by Account managing the successful completion of orders for all wire, and e-mail distributions. Providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards. Generating additional revenue via add on sales (Up-selling) To provide the skills to handle the processing of tasks generated by PRNs Disclose Editorial systems.( French and Nordic). Adhering to all departmental Standard Operating Procedures at all times Key Result Areas: The key results are intended to outline the main focus the role is expected to achieve. Future pay awards will be measured against specific objectives derived from these areas Order processing and distribution Accuracy Quality and administration Internal and external client liaison Increased order values via Up-selling Active and committed team member Order Processing : Take and interpret client instructions, recognise client needs and propose solutions Ensure accuracy, attribution and acceptability of clients copy Ensure content accuracy of clients copy Monitor progression of order at all stages liaising with internal departments, the client and outside suppliers as necessary Ensure completed orders are checked and passed through promptly to invoicing Assume responsibility for co-ordination and completion of all orders Re-prioritise workload regularly and delegate orders throughout teams to ensure all deadlines are met Ensure all quality procedures are adhered to Client Relations Promote a client-focused culture at all times Instigate initiatives and processes to build, develop and maintain excellent business relationships Understand clients needs and objectives Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times Maintain an excellent knowledge of all PR Newswire products and services. Provide consultative service - advise clients on available and appropriate circuits Provide advice to maximise potential pick-up of press release copy Maintain and develop relations with internal clients to achieve excellent service delivery Quality and Administration: Ensure all jobs are assigned, distributed and fulfilled correctly Ensure all jobs and related correspondence/activities are accurately logged inPivotal (Order management system) Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company Sales Identify and highlight add-on sales opportunities (Up-selling) Actively participate in sales initiatives Team Building: Motivate and encourage fellow team members in all aspects of client services In the absence of line management ensure effective team communication delivers seamless service Ensure attendance at Team meeting, internal product launches and inter-departmental meetings Assist with new starters induction and training programmes Assist in training new members of other departments to ensure adequate knowledge of Client Services Main areas of responsibilities: Order processing Adhere to departmental operating procedures Build client relationships Client retention Increase revenue per order and per client Ensure excellence in service delivery In addition, the jobholder may be required to undertake additional duties falling within the scope of their responsibility and competence, as determined by the needs of the business and its customers Competencies and Attributes 1. Appearance and General impact Essential Positive approach to work and understand the importance of team work and personal initiative in achieving departmental and company goals Adhere to company guidelines on dress code Demonstrate excellent inter-personal skills with all levels of company personnel and clients Desirable - Highly presentable appearance 2. Specific skills, knowledge & experience Essential Proven track record in client facing and operational role Good knowledge of Microsoft Office Ability to use email and internet Telephone Skills Quality Awareness Fluent in English Desirable: Knowledge of Pivotal, PRNs Customer Relationship Management Software Experience working with international clients from the EMEA region PRN Product & Industry Knowledge Upselling experience Knowledge of PRN Operations Knowledge of PRN circuits and distribution points Fluent in a European Language PRN Product & Industry knowledge Knowledge of HTML PRN Product & industry knowledge An understanding of the impact and importance of stock market news, and non-regulatory news 3. Values: Essential: Take ownership and assume responsibility Positive attitude Committed, dedicated and loyal Open and honest Work with integrity 4. Personal Attributes Comfortable with PR Newswires core values and behaves accordingly Mutual respect and support Team player Self motivated and sets good example to others Flexible Attention to detail Ability to prioritise, work under pressure and ensure deadlines are met Flexibility around team shift patterns Willingness to cover weekends and on call shifts for out of hours service where necessary Problem solver who can provide alternatives Assertive and influential

PURPOSE OF THE ROLE: OVERALL: The APRISO delviery specialist is part of the Manufacturing delivery team . He is very closely working in connection with the MES-Apriso community to delivery the Manufacturing execution solution across different sites (globally). He will be overlooking three main types of activities: Delivery of APRISO solution as part ofproject, Project change request, support for the solution delivery . We are looking for a candidate with a significant developer background on Delmia-Apriso platform with proven track records on: IOT integration to MES backbone, OPC servers; Understanding and practice of offline / online modes.This position also requires the capability to understand network and security constraints, both on the office as well as on the shopfloor networks. In addition to Apriso knowledge, it will be a plus for thecandidate todemonstrate development skills on multiple types of modern platforms like (examples): C#, Javascript Knowledge of Discrete Manufacturing is a plus. Having been thru application modernization projects in the past is also a plus. RESPONSIBILITIES : As our APRISO specialist, you will be in charge of your functional scope to : Take the APRISO Core solution to the business and identify the GAPS For the GAPS discuss with BPO community and finalize the GAPS Address the GAPS with Change Request and delivery the solution Part of Roll out team - responsible for APRISO deployment Support business on data prepartion Assist our business team in testing end to end flows PGLS will be required for the site we deployed Global Travel will be required during UAT and Cutover phase's (Some time during Fit Gap phase) You will also be asked to: Support any small change request as part of release projects FUNCTIONAL SCOPE : Your Functional scope includes following business processes: Definition of tests plan and steps Connectivity with the Train network to get or push variables (IOT integration) Any business function which is part of T&C activities: activity tracking, dashboarding.. QUALIFICATIONS & SKILLS : BEHAVIORAL COMPETENCIES : You are an action-oriented person with strong analytical and problem-solving skills. You are a self-starter and result-oriented person. Excellent written, verbal and interpersonal skills are a must because you will need to work autonomously in a worldwide & multicultural environment. You should be agile to handle multiple tasks efficiently, keeping the big picture, and effectively delivering outcomes in a fast-paced environment. TECHNICAL SKILLS & EXPERIENCE: Graduated with an engineering degree, you have 3-4 years of experience in Apriso manufacturing solutions (Delmia MOM BPM - level 1 or above appreciated) and development background. Development skills (general): GitLab DevOps, Eclipse4/RCP, Apache Tomcat 7, XML, HTML, C#, Javascript Apriso platform: Apriso version 2017 or more recent is needed Data base : SQL Server & Queries expertise Process Builder, GPM, Business Integrator Proven hands-on experience thru Apriso rollouts: Process builder, Screen developments, Machine Integrator & OPC servers Language skills: English is a must, both spoken and written. Project methodologies: Waterfall, Agile, Prototyping

Skill required: Talent & HR - Talent Management What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. The purpose of this role is to manage a team to meet the required service performance metrics . Ensures the service line operations are efficient and effective.Talent & HR processCandidates need to come with min. 2+ years of HRO experienceSupport workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and timely rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence Work collaboratively with all Internal & third party stakeholders to achieve Business goals. Ensure adherence to policy and procedures of the organization. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review Change Requests, do impact analysis and cascade changes to team Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Conduct regular skip meetings to understand pulse of the team & resolve team concerns Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in Team & Organization wide initiatives. Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes Recommend cost-effective, efficient procedural or production alternatives. Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Qualification Any Graduation

We are looking for people who believe in challenging the status quo and are ready to be a part of this change. If you are the one who is looking to take a leap of faith and work on the technology of the future, if you obsess over customer satisfaction and experience then we are looking for you. What we do: We implement high data pipelines throughout using Kafka and Java. We build the world's prettiest and most intuitive user interfaces using React, Angular, Typescript, and other OSS libraries. We use a variety of other Open Source technologies including MySQL, Redis, RocksDB, InfluxDB, and more. We write reusable, efficient, and highly concurrent code. We are proud of the technology we build but we are not dogmatic about our techniques. We frequently re-evaluate our decisions and proactively make improvements to avoid last-minute chaos. What youll be doing: Work on highly maintainable and scalable components/systems/infra. Develop good, and effective tools and scripts to optimize or eliminate manual processes; improve overall system reliability. Participate in on-call rotation & and debugging during outages. Actively work on own learning and development, on tech as well as product side. Exhibit ownership & accountability when it comes to timelines, system uptime, and production SLA. Data-driven - collect & build metrics for the system, infra, platform, and business. Mentoring and guiding the team members. Exhibit ownership and leadership skills required to become an indispensable part of the engineering team and culture. Key Requirements: 5-8 years of experience in building scalable, highly critical distributed systems. B.Tech in Computer Science or equivalent from a reputed college. Excellent programming skills in Python, Go or Ruby or any other popular language. Shell scripting is de facto. Encouraging and building automated processes wherever possible. Strong in Networking (triaging, packet loss, routing, protocols, TCP/IP stack), OS and Docker / Containerization. Experience in working on Distributed Systems with deep knowledge of fundamental principles (architectures, micro-services, high-availability, elections). Thorough understanding of cloud service delivery (DevOps) infrastructure ecosystem, operational processes, and orchestration models, specifically AWS. Hands on experience with building large, scalable CI/CD systems. Excellent skills in investigating and troubleshooting complicated systems/platforms, and identifying key points of failure. Monitoring & Logging best practices. Experience in configuration/infra provisioning management systems, specifically Ansible, Terraform.

Expert in Delivering Quality & Preserving Goodwill Youll take charge of all property management services that we have for all our clients properties assigned to you, be it site operations, contract, procurement, financial, or team management. Youll ensure our service delivery is at its best by promoting seamless and competitive operations by collaborating with the top management. Youll be working frequently with clientsthats why youll need to build strong relationships with them. Youll be expected to proactively make sure that the clients expectations are always met. Youll also serve as the main point of contact for any property related concerns An All Rounder Over and above managing operations, youll support various client-specific programs such as technology launches, trainings and user experience initiatives hence giving the client an all-round experience. Client Centric In this role, you will be working closely with your Cluster Head and ensuring a perfect alignment of the clients property management needs, assist in all new client transitions and services provided by us to them. Seamless communication and adaptation of processes and standards will help you drive this agenda effectively with the help of your team (Property Manager and other staff). You will be accountable in managing versatile bouquet of properties/ sites assigned to you. Beating the Odds Can you see the bigger picture Can you juggle operational delivery whilst delivering future strategy You will the Clients go to person who will be highlighting successes or potential issues whilst providing tangible solutions by delivering value-creating opportunities and supporting the Client in the implementation of short and long-term projects. You will be trouble shooting and firefighting site operational issues in liaison with the Property Manager. Sound like you Here is what were looking for: Experienced and Professional approach Do you have at least ten years experience in facilities, property management, hospitality or related fields If so, we would be more than happy to work with you. At JLL, well let you fully demonstrate your expertise in property management, planning and organizational skills, and knack for addressing complex operational matters daily. Fostering teamwork and excellence Are you someone that enjoys building up the quality of team deliverables As the person in charge, you will support our peoples growth and development through training and coaching sessions. Youll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, youll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Good Communicator You can get your ideas across clearly both verbally and in writing. Youll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role. Your key deliverables will be but not limited to: Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard. Ensure all services are performed as per Standard Service Specifications Preparation of Property management budgets and perform CAM collection Manage the budget efficiently and yield cost savings where possible without compromising quality of service. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way. To meet at all time the contractual obligations and target SLAs set by both the client and internal management Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team Ensures occupancy of sites complies with statutory legislation. Ensure quality of staff, appraising and developing them to ensure maximum contribution. Proactive liaison with local and regional municipal authorities. Interviews, selects, hires, supervises and reviews qualified building operation and management staff Manages critical relationships with client, tenants, and key vendors Reviews all building financial data with Ambience and Property Accountant Ensures that all client deliverables are submitted in a timely manner Acts as the liaison to local community public interest groups Manages vendor relationships Writes vendor contract specifications Oversees all vendor bidding Ensures that entire staff maintains a critical eye on all aspects of building physical care Fosters and maintains Tenant is our Guest philosophy among the staff

Skill required: Talent & HR - Employee Data Process Design Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Talent & HR processThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Candidates must come with min. 2+ years of experience in HRO What are we looking for Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Work on robust internal quality controls to meet accuracy levels. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsDelivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Qualification Any Graduation

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. Job Description - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites

A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams.Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned. Job Description - Grade Specific Role Overview:Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope Personnel supervision, HR, career development, performance assessment, IT, etc.Establishes and reports performance metricsDemonstrates and promotes organizational vision and valuesActs as a strategic stakeholder partner and enablerBuilds and maintains a strong cross-functional cooperation with StakeholdersConcentrates on budget optimizationEnsures service delivery activities comply with procedures, policies, laws and regulationsPromotes and actively participates in cross-regional exchange of knowledge, best practices and enhancementsHas deep knowledge of P2P end to end processProvides support and mentorship to more junior service delivery teamsDrives improvement initiatives/change management to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:Directs and supervises Service Delivery professionals, promoting collaborative and high-performing teamProvides training path to the team in charge, promoting enhanced understanding of complete functional solutionFormulates strategic and operational objectives aligned with organizational goalsFollows global/regional KPIs and regularly evaluates the teams performance against benchmarksMonitors and supervises the service delivery process to ensure successful operations and optimal outcomesEstablishes escalation management processHandles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricityAccountable for development and implementation of operational proceduresEnforces all procurement policies, relevant procedures and compliance processesDevelops and maintains strong relationships with key Stakeholders/ClientsManages budget reviews and reports cost plans to upper managementEnsures cross-regional cooperation to keep operations alignedProvides guidance to the teams and promotes a collaborative working cultureContinuously evaluates and improves processes to enhance service delivery efficiency and effectivenessPartners with cross-functional teams to improve tools and systems in useDrives/Supports transformation projects

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role Overview Provides services according to the Service Delivery scope to meet specific KPIs Supports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team culture Identifies, reports and participates in process improvements implementationGeneral Responsibilities Accountabilities Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes

Job Purpose: To retain and develop business from clients by Account managing the successful completion of orders for all wire, and e-mail distributions. Providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards. Generating additional revenue via add on sales (Up-selling) To provide the skills to handle the processing of tasks generated by PRNs Disclose Editorial systems.( French and Nordic). Adhering to all departmental Standard Operating Procedures at all times Key Result Areas: The key results are intended to outline the main focus the role is expected to achieve. Future pay awards will be measured against specific objectives derived from these areas Order processing and distribution Accuracy Quality and administration Internal and external client liaison Increased order values via Up-selling Active and committed team member Order Processing: Take and interpret client instructions, recognise client needs and propose solutions Ensure accuracy, attribution and acceptability of clients copy Ensure content accuracy of clients copy Monitor progression of order at all stages liaising with internal departments, the client and outside suppliers as necessary Ensure completed orders are checked and passed through promptly to invoicing Assume responsibility for co-ordination and completion of all orders Re-prioritise workload regularly and delegate orders throughout teams to ensure all deadlines are met Ensure all quality procedures are adhered to Client Relations Promote a client-focused culture at all times Instigate initiatives and processes to build, develop and maintain excellent business relationships Understand clients needs and objectives Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times Maintain an excellent knowledge of all products and services. Provide consultative service - advise clients on available and appropriate circuits Provide advice to maximise potential pick-up of press release copy Maintain and develop relations with internal clients to achieve excellent service delivery Quality and Administration: Ensure all jobs are assigned, distributed and fulfilled correctly Ensure all jobs and related correspondence/activities are accurately logged inPivotal (Order management system) Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company Sales Identify and highlight add-on sales opportunities (Up-selling) Actively participate in sales initiatives Team Building: Motivate and encourage fellow team members in all aspects of client services In the absence of line management ensure effective team communication delivers seamless service Ensure attendance at Team meeting, internal product launches and inter-departmental meetings Assist with new starters induction and training programmes Assist in training new members of other departments to ensure adequate knowledge of Client Services Main areas of responsibilities: Order processing Adhere to departmental operating procedures Build client relationships Client retention Increase revenue per order and per client Ensure excellence in service delivery In addition, the jobholder may be required to undertake additional duties falling within the scope of their responsibility and competence, as determined by the needs of the business and its customers Competencies and Attributes 1. Appearance and General impact Essential Positive approach to work and understand the importance of team work and personal initiative in achieving departmental and company goals Adhere to company guidelines on dress code Demonstrate excellent inter-personal skills with all levels of company personnel and clients Desirable - Highly presentable appearance 2. Specific skills, knowledge & experience Essential Proven track record in client facing and operational role Good knowledge of Microsoft Office Ability to use email and internet Telephone Skills Quality Awareness Fluent in English

In Scope of Position based Promotions (INTERNAL only) Job Title: IVMO Divisional Intra Group Sourcing Risk Analyst Corporate Title: Associate Location: Bangalore, India Role Description: DB Vendor Management (VM) are responsible for maintaining a bank wide end two end VM framework. The Infrastructure Vendor Management Office (IVMO) is responsible for implementing key elements of the framework, therefore ensuring the most efficient and effective execution of any sourcing event in full compliance with the groups policies and standards. The IVMO partners with the business functions to maintain a full understanding of business priorities and requirements to lead to the best sourcing outcomes across the Bank. The IVMO manages the divisional contract and Vendor legal governance and contributes to the required group wide transparency on our key vendor partners to drive informed management decisions. The IVMO Divisional Vendor Risk Manager is responsible and acts as the interface between the Infra division, IVMO Vendor Management, divisional control officer, global procurement and 2LoD risk type controllers to ensure the most efficient and effective way of delivering intra-group outsourcing profile risk transparency and driving of divisional residual risks mitigation. The IVMO divisional Intra Group Risk manager is also responsible for ensuring business function adherence to bank wide policies and processes. Your Key Responsibilities: Implement divisional intra group sourcing governance framework and process across Infra Divisions. Ensure appropriate intra group sourcing agreements are set up, updated and governed and the appropriate risk assessment processes are completed. Maintains strong network and partnerships within the respective Infra division, Global Procurement, Divisional Control Officers and 2LoD risk Type Controllers Drive implementation of remediation projects in support of regulatory/DB policy adoption into business divisions Partner with IVMO Vendor Management function to establish intra group risk profiles and measurements to Key Risk Indicators Your skills and experience: Significant Risk Domain and business management experience Solid understanding of policies and regulatory requirements on outsourcing based on industry standards Relationship building and stakeholder management skill set Experience in change execution Experience of Finance/Cost allocations etc is valued Business case and benefits management Ability to diagnose improvement areas across processes, tools and systems Fully conversant with Vendor Service Delivery metrics (SLA/KPIs/KRIs)

As an Operations Manager for our Machines Manufacturing Company located in Gurgaon, you will play a pivotal role in ensuring the seamless coordination of our operations with clients, corporate institutions, and railway authorities. Your responsibilities will involve managing the day-to-day operations, 1 coordinating with various stakeholders, and handling significant touring commitments. Key Responsibilities: . Client and Corporate Coordination: - Act as the primary point of contact for clients and corporate institutions. - Coordinate with clients to understand their requirements and ensure efficient service delivery. - Build and maintain strong relationships with corporate clients. . Railway Authorities Liaison: - Establish and maintain communication with railway authorities to facilitate project approvals and adherence to railway standards. - Ensure that all projects and products comply with relevant railway regulations. . Operational Oversight: - Oversee and manage the day-to-day operations of the manufacturing company. - Ensure production and delivery schedules are met in a timely and cost- effective manner. . Quality Control: .- Implement and maintain quality control procedures to meet or exceed industry standards and client expectations. - Conduct regular quality checks and audits to ensure consistency and compliance. Touring: - Be prepared for frequent traveling to meet clients, visit corporate institutions, and coordinate with railway authorities as needed. - Ensure that projects are executed according to plan.

Required Excellent communication- Responsible for Project Management Solar Business Asia & Africa Lead and Ensure complete responsibility of project till handing over to customer Assist Functional Teams and Guide them for ensuring Project Deliverables on various Critical Parameters. Knowledge of Solar power plant Design Drawings is essential Coordinate day-to-day administrative and operational solar programming activities. Ensure all required documentation has been obtained and properly filed. Create and maintain project schedules. Coordinate, manage and monitor equipment procurement, materials, and supplies. Monitor performance activities, including outcomes coordination with facilitators and instructors. Ensure all activities and conduct adhere to established guidelines of your contract. Coordinate participant service delivery. Coordinate, manage and monitor case management activities to include tracking and documenting participants progress from enrolment to job placement. Travel to Africa: As and When Required

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp Vinay 9910155221

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING): Team Description Must Have Skills: - Airline Industry, GDS knowledge (Sabre, Abacus, Amadeus, Travelport, etc) Nice to have :- Inventory, Connectivity, Schedules WFA 1 and 4 (we are ok to offer permanent remote also if we find potential candidate) Exp: - 5 to 9 years Indian working hours . .

Salesforce/Service Max DevOps Developer Location India What you will do As a Salesforce Service Max DevOps Developer you will play a pivotal role in designing, implementing, and maintaining robust DevOps solutions tailored to Salesforce and Service Max environments. You will collaborate closely with cross-functional teams to enhance system reliability, and ensure seamless integration of new features. Additionally, you will handle incidents and service requests on a daily basis, providing essential support for our CRM systems. By leveraging your expertise in both Salesforce and DevOps practices, you will contribute to the continuous improvement of our service delivery, driving innovation and efficiency across the organization. How you will do it Design, implement, and maintain DevOps solutions tailored to Salesforce and Service Max environments. Collaborate with cross-functional teams to streamline deployment processes and enhance system reliability. Automate workflows and manage CI/CD pipelines to support dynamic business needs. Optimize system performance and ensure seamless integration of new features. Handle incidents and service requests on a daily basis escalated from Level 1 Support to you, providing essential support for our CRM systems. Troubleshoot and resolve technical issues related to Salesforce and Service Max. Monitor system performance health and proactively address potential issues. Provide training and support to Level 1 Support where necessary to ensure efficient use of the systems. Requirements 3+ years experience in Salesforce and ServiceMax development and administration. Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more. Proficient in Lightning Web Components(LWC) development. Experience in ServiceMax functionalities and integrations Understanding of DevOps principles and practices including use of JIRA or similar Experience with ServiceNow or similar tool for ticket handling. Excellent communication skills to work effectively with business stakeholders globally. Ability to work in an agile environment and adapt to changing requirements. Technical problem-solving skills and attention to detail. Fluent English (must)

We are seeking an experienced and strategic Global Process Owner (GPO) to lead the Recruitment, Onboarding and Global Mobility processes within the Hire to Retire lifecycle. This role will collaborate closely with HR, Technology, Knowledge Management, Continuous Improvement and Shared Service Delivery teams to drive operational excellence and enhance employee experience As the process authority, The GPO will play a strategic role, have global coverage, act as a subject matter expert and lead the discovery, review, and optimization of current processes, design future-state solutions, support transitions to shared services or third-party vendors, and establish global process standards and governance frameworks, ensuring strong governance and compliance. Required Skills and Experience: 4-6 years of experience in HR consulting, global HR operations, or shared services. Proven expertise in compensation and benefits processes, with strong experience in benefits administration. Familiarity with global transformation projects and process design methodologies. Prior experience as a Global Process Owner or process lead is an advantage. Working knowledge of HR systems, preferably Oracle HCM or similar platforms. Experience with process mapping tools (eg, Microsoft Visio). Strong analytical skills and Excel proficiency for metrics and process analysis. Formal training or certification in continuous improvement (Lean, Six Sigma) is desirable. Preferred Competencies: Strong business acumen and understanding of the downstream and upstream impact of process changes. Strategic thinker with practical experience in global service delivery models. Excellent stakeholder management, facilitation, and presentation skills. Ability to juggle competing priorities and work with minimal supervision. Effective communicator with strong written and verbal skills. Capable of driving initiatives through influence and cross-functional collaboration. Qualifications: bachelors degree in human resources, Business Administration, or related field required. Graduate degree or professional certification in a related field is a plus. Key Responsibilities: Process Design Standardization Lead the global design, documentation, and standardization of Recruitment, Onboarding Global Mobility processes (L1-L4). Create and maintain process maps, standard operating procedures (SOPs), business cases, and performance metrics. Analyze current-state processes to identify inefficiencies, service pain points, and automation opportunities. Drive future-state process design and support transition planning to shared services and digital delivery models. Ensure process changes are governed and approved centrally, with GPO as the final authority. Stakeholder Collaboration Service Delivery Partner with HR, Payroll, IT, vendors, and other stakeholders to ensure integrated, compliant service delivery. Monitor compliance with global process standards and promote adoption through training and change management. Support system implementation and upgrades related to recruitment, onboarding global mobility functionality, including HCM platforms (eg, Oracle). Continuous Improvement Transformation Collaborate with CI teams to identify improvement opportunities and execute lean, automated, and digital solutions (eg, RPA). Develop business cases to secure support and funding for high-impact initiatives. Establish and maintain process governance, ownership structures, and change control mechanisms.

We are seeking a highly skilled and experienced Contract/Compliance Senior Associate to join our team The ideal candidate will have proven expertise in reviewing, redlining, and negotiating a wide range of contracts, including Non-Disclosure Agreements, Software License Agreements, Data License Agreements, Pharmaceutical Contracts, Publishing Contracts, Vendor Services Agreements, masterservices Agreements, Statements of Work, License Purchase Agreements, Lease Agreements, and other commercial contracts Responsibilities Engage directly with counterparties to negotiate contractual provisions Support the creation of contract negotiation playbooks and harmonization of contract templates Drive the entire contract lifecycle as per requirements Resolve queries and perform quality check on projects Understand the commercial and legal implications of contracts and the subsequent redline changes for taking agreements to closure Experience in GDPR with respect to (i) identifying any vendor contracts where Privacy Shield is still being used as a transfer tool and (ii) updating the transfer tool in these contracts by inserting Standard Contractual Clauses ( SCCs ) Negotiate the vendor revisions and execute contracts on CLM Conduct due diligence on client tool on contracts to identify and extract key clauses Capturing key data from the contracts and prepare a due diligence report Address contractual queries from engagement stakeholders in case of any ambiguity Provide clarity on contract language by conducting contract research Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Service Provide Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc Extract and track the contractual obligations systematically by categorizing the criticality, priority and business impact Work closely with the Service Delivery Manager/Action Owners to ensure the compliance of contractual obligations related contracts Plan and manage projects with the Project Manager to ensure the performance and delivery of the services within timelines and with expected Identify the risk associated with the non-compliance of contractual obligation Work as one team and assist other team members to achieve client requirements while working on multiple contract processes Provide professional, timely, and prompt responses to the Delivery Managers to support the client(s) Manage deadlines efficiently without delays Maintain focus and attention to detail with an appreciation for the need to consistently achieve 100% accuracy Escalate issues promptly and appropriately Record all time completely and accurately in accordance with established policy Manage project-related files and documents Client Management: Demonstrate the ability to provide effective inputs for client calls Produce accurate, clear, and concise client emails Demonstrate business acumen and a strong understanding of client needs for quality work People Management: Act as a team player and help foster team spirit Work as a SME and guide the team with process queries by resolving escalations timely What will help you succeed in this roleEssential Legal knowledge relevant to the practice group or service line Strong process orientation and exceptional attention to detail Client management skills Experience in reviewing, redlining, and negotiating a wide range of contracts Excellent data management and data extraction skills Superior writing and research skills Flexibility in working on any of the tools or spreadsheets as required Desirable Experience: 4+ years of relevant experience (experience in a law firm or as in-house counsel is a plus Education: Law Graduate Skills: Excellent English reading and writing skills, and working knowledge of the redlining/track changes feature within Microsoft Word What we offer At DWF, we'deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family In addition to our standard benefits, we offer a wide range of flexible benefits and robust we'll-being programs Our recruitment process upholds the highest standards of fairness and engagement It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation We aim to create a positive experience for all candidates and offer any adjustments or additional support About us DWF is a global legal business providing Complex, Managed and Connected Services We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations

We are seeking highly motivated and goal-oriented freshers with excellent communication and persuasion skills to join our Sales team The ideal candidate should be passionate about interacting with customers, have a knack for identifying needs, and effectively pitch our services Fluency in English, Telugu, and Hindi (any two) is a must to connect with a broader customer base Key Responsibilities: Initiate outbound calls to prospective customers and generate leadsUnderstand client requirements and pitch relevant services or solutions effectively Develop and maintain strong relationships with existing and potential clients Follow up regularly with leads to convert them into successful deals Maintain detailed records of customer interactions and sales progress Achieve monthly and quarterly sales targets Collaborate with internal teams to streamline service delivery

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector