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Capgemini
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Service Delivery Specialist

Service Delivery Specialist

Capgemini

5 - 9 years

0 Lacs

chennai all india

Posted:5 days ago| Platform: Shine logo

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Skills Required

service delivery stakeholder management problem solving client satisfaction cloud data management procurement services p2p processes process adherence transformation projects ai

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will lead the delivery of client-focused procurement services and continuously strive to improve them. You will participate in meeting service KPIs by executing diverse and time-sensitive activities while considering compliance, quality, and efficiency of delivery. Additionally, you will develop business intimacy with local stakeholders. You may also lead and/or provide support to other team members in resolving operational issues within your process expertise. Key Responsibilities: - Provide services according to the Service Delivery scope to meet specific KPIs - Support the delivery of procurement services into the business - Maintain a proactive working attitude towards the client - Demonstrate basic knowledge of the stakeholder community within the work perimeter - Manage relationships with stakeholders - Understand P2P processes and have knowledge about cross-functional work - Monitor process adherence across the work perimeter and escalate as needed - Coordinate/support junior professionals in process adherence and problem-solving - Identify, report, and participate in process improvements implementation Qualifications Required: - Demonstrated knowledge of processes and procedures relevant to the function - Accountability for process compliance within the work perimeter - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion - Responsive to local stakeholders in solving day-to-day activities - Provide subject matter expertise as needed by other team members - Support junior professionals in day-to-day activities to help the team achieve common goals - Act according to overall procurement policies and processes - Continually strive to simplify, standardize, and improve processes - Seek out ways to improve client satisfaction - Proactively share knowledge on P2P and Service Delivery procedures with other service delivery team members - Support transformation projects activities Please note that Capgemini is a global business and technology transformation partner with a diverse group of 340,000 team members in more than 50 countries. With a strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. The Group reported 2023 global revenues of 22.5 billion. Role Overview: You will lead the delivery of client-focused procurement services and continuously strive to improve them. You will participate in meeting service KPIs by executing diverse and time-sensitive activities while considering compliance, quality, and efficiency of delivery. Additionally, you will develop business intimacy with local stakeholders. You may also lead and/or provide support to other team members in resolving operational issues within your process expertise. Key Responsibilities: - Provide services according to the Service Delivery scope to meet specific KPIs - Support the delivery of procurement services into the business - Maintain a proactive working attitude towards the client - Demonstrate basic knowledge of the stakeholder community within the work perimeter - Manage relationships with stakeholders - Understand P2P processes and have knowledge about cross-functional work - Monitor process adherence across the work perimeter and escalate as needed - Coordinate/support junior professionals in process adherence and problem-solving - Identify, report, and participate in process improvements implementation Qualifications Required: - Demonstrated knowledge of processes and procedures relevant to the function - Accountability for process compliance within the work perimeter - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion - Responsive to local stakeholders in solving day-to-day activities - Provide subject matter expertise as needed by other team members - Support junior professionals in day-to-day activities to help the team achieve common goals - Act according to overall procurement policies and processes - Continually strive to simplify, standardize, and improve processes - Seek out ways to improve client satisfaction - Proactively share knowledge on P2P and Service Delivery procedures with other service delivery team members - Support transformation projects activities Please note that Capgemini is a global business and technology transformation partner with a diverse group of 340,000 team members in more than 50 countries. With a strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. The Group reported 2023 global revenues of 22.5 billion.

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Capgemini

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Service Delivery Specialist