Service Delivery Specialist

Role - Client Service Delivery

About US:

Career Launcher Media (CL Media), the institutional outreach arm of CL Educate Ltd, connects higher

education institutions with over 80,000+ students across India. Through our four verticalsDigital

Marketing, Print Solutions, Outreach, and Eventswe help educational institutions strengthen their

brand and reach targeted student audiences across the country.

Qualifications:

? Bachelor & degree in Business Administration, Marketing, or a related field.

? 2 to 3 years& experience digital marketing, online brand development, account planning & lead

generation, CRM handling, Campaign handling

? Experience in EdTech/Agency/CRMs will be an added advantage

? Proven experience in customer success, account management, or a similar role.

? In-depth understanding of the private education sector, including the challenges faced by

universities and colleges.

? Excellent communication and interpersonal skills, with the ability to build rapport with diverse

stakeholders.

? Analytical mindset with the ability to leverage data for strategic decision-making.

? Problem-solving orientation with a commitment to a customer-centric approach.

? Experience in managing a team

Responsibilities:

? Navigating customer data and analytics and have a strong understanding of the product's

benefits and features.

? Managing team of Client service delivery managers who are catering with the client

? Drive the online Direct to Customer acquisition channel for the organization with a focus on

maintaining a competitive Cost/ Lead & Cost/ Conversion & analysing data and using analytics

tools to optimize campaigns.

? Lead client onboarding, Ensuring Plan for Marketing, ensuring seamless integration of

products/services for private universities and colleges.

? Identify and execute upselling and cross-selling opportunities to drive revenue growth.

? Campaign management: Continuously monitor & improve campaign performance for each

medium.

? Familiarity with managing a portfolio and/or working against assigned customer goals (e.g.,

business growth, customer success metrics, outreach goals, etc.).

? Create high quality digital campaign briefs - Identify the market gap being addressed, mention

how it is being addressed & define overall campaign objective & direction.

? Continuously Monitor Website performance through Google analytics & suggest areas of

improvement to the design & product teams.

? Conduct regular check-ins and status meetings to assess client satisfaction and needs.

? Manage contract renewals, developing strategies to enhance client retention rates.

? Collaborate with the sales team to develop account expansion strategies.

? Monitoring and reporting the entire Client delivery for the set of clients

WORK LOCATION: New Delhi

WORK PATTERN: Full-time