Working Days : 6 days (On site at client/customer place) – Jio World Center, BKC complex Timings – Will have rotational shifts Key Requirements: Should be very strong in Infrastructure domain Should have hands - on transition experience Hospitality industry exposure would be added advantage Cost optimization and P&L experience is must Job Description: . Excellent communication and negotiation skills including verbal & written English Language . Persistent, detail oriented, able to multitask. . Experience in handling large, enterprise customers. . Work directly from client’s onsite location(s) . Hands on Operational Engagement . Collaboration and Influence a must. . Strong in people & process management, process-driven and result oriented. Key Responsibilities: · Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews · Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. · Taking accountability for service delivery performance, meeting customer expectations · Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization · Recommending methods of improvement and oversea the execution for implemented · Providing accurate and regular reports to the management on performance of the service delivery · Leading personnel management, including staff recruitment, performance assessment, training, and mentoring. · Building strong relationships with teams and stakeholders to enable effective communications. · Enabling high-level performance benchmarks for access for IT Infrastructures · Operational ability in a diverse, large-scale environment · Expertise in people management and leadership · Project management skills including execution of tasks, while managing risk and ensuring on time delivery. Show more Show less
Role - L2 Linux Administrator (SAP HANA, BWA) Provide advanced troubleshooting and resolution for complex Linux and SAP HANA/BWA issues. Design and implement Linux and SAP HANA/BWA solutions to meet business requirements. Perform capacity planning and optimization for Linux and SAP HANA/BWA systems. Mentor and guide L1 engineers. Collaborate with other teams to ensure seamless operations. Adhere to service level agreements (SLAs) and meet service delivery objectives. Effective communication with both technical and non-technical stakeholders. Required Skills and Experience Strong understanding of Linux operating systems (Red Hat, SUSE, Ubuntu) Advanced knowledge of SAP HANA and BWA concepts Experience with shell scripting (Bash, Korn) and automation tools (Ansible, Puppet) Proficiency in troubleshooting and resolving complex Linux and SAP HANA/BWA issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Attention to detail and ability to multitask Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Certifications: Red Hat Certified Engineer (RHCE) or SUSE Certified Engineer (SCE) (preferred) Experience: 5+ years of experience in Linux administration, with a focus on SAP HANA and BWA Show more Show less
Strong Experience in Intune devices enrolment, Autopilot enrolment concepts End to end administration of Microsoft Intune for Android, iOS, and Windows 10 devices. Migration of Windows 10 to windows 11 Strong knowledge on co-management concept and ability to understand the SCCM flow to Intune. Knowledge on app packaging, company portal in Intune is required Ability to conduct research and provide solutions from Intune to end-user community Should be able to implement new releases from Intune in existing environment Expertise in Azure AD - managing groups, users and joined devices Should have strong knowledge in Intune - patching, application packaging. Experience in managing policy profiles and understanding GPO’s is vital Understanding Bitlocker and managing recovery options through Intune Experience in Active Directory concepts which includes ADFS, AD Connect, user and devices management. Effectively handle all the ITIL Process Especially Escalated Incident Management/Change Management and Problem Management Develop, standardize, and implement Microsoft Intune solutions. Designing and Deploying medium to large scale Intune environments Prepare high level architecture solution for Intune environment. Interacts with the Solution Architect to gain an understanding of the business environment, technical context, and organizational strategic direction. Perform product assessments and make recommendation. Coordinates and collaborates with others in analysing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Understands and uses the appropriate tools to analyse, identify and resolve business and/or technical problems. Establishes and maintains security, integrity and business continuity controls and documents Show more Show less
At Lenovo, we are dedicated to delivering world-class products and services — and quality is at the heart of everything we do. We are looking for a Quality Assurance Specialist who will ensure our offerings meet the highest standards through meticulous testing, process audits, and continuous improvement initiatives. Key Responsibilities Develop and implement comprehensive QA strategies, policies, and procedures Conduct functional, performance, and reliability testing on products and processes Perform root cause analysis and propose corrective/preventive actions Conduct process audits and ensure compliance with regulatory and safety standards Manage supplier quality, evaluate vendors, and address quality issues Drive continuous improvement using methodologies like Six Sigma, Lean, or TQM Collect and analyze quality data; report metrics, trends, and improvement areas Create and lead training sessions on quality standards and practices Collaborate cross-functionally with engineering, production, and vendor teams Required Qualifications Bachelor's degree in Quality Management, Engineering, or a related discipline Proven experience in quality assurance or a related technical role Preferred certifications: Certified Quality Auditor (CQA) , Certified Quality Engineer (CQE) Technical Competencies Proficient in Quality Management Systems (ISO 9001, ISO 13485, etc.) Familiar with quality tools: FMEA, Control Charts, Pareto Analysis Working knowledge of statistical analysis tools (e.g., Minitab , JMP ) Soft Skills Strong analytical and problem-solving skills Excellent verbal and written communication Attention to detail and commitment to high standards Team-oriented mindset with strong collaboration abilities Show more Show less
We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards. As a Senior Managed Service Desk Engineer , your primary responsibility is to offer round-the-clock technical support and assistance to customers. This includes troubleshooting hardware/software issues, guiding users through problem-solving processes, and ensuring professional, high-quality service delivery across every interaction. Key Responsibilities Provide 24x7 technical support to customers via phone, email, and live chat Diagnose and resolve hardware, software, and application issues Log and track all customer interactions and technical procedures in the ticketing system Collaborate with peers and other teams to escalate and resolve complex issues Maintain high levels of customer satisfaction through quality service delivery Required Skills & Experience Minimum 7 years of experience in a technical support or service desk role Solid understanding of hardware and software troubleshooting Proficiency in application support and common enterprise software Strong networking skills and ability to manage/troubleshoot network issues Familiarity with ITIL processes (Incident, Request, Access, and Problem Management) Strong communication, documentation, and interpersonal skills Ability to work in high-pressure, fast-paced environments with 24x7 support demands Education Bachelor’s degree (full-time) in Computer Science, Information Technology, or a related field Preferred Qualifications ITIL certification Experience with enterprise-level ticketing tools (e.g., ServiceNow, Remedy) Exposure to global service desk environments Show more Show less
Role : Service Desk Engineer (24x7 Support) Location : Bengaluru, Karnataka Work Mode : 24x7 rotational shifts (5-day work week) Experience : Minimum 4 years Education : Full-time graduation required Must-Have Skills Hardware and software troubleshooting (desktops, laptops, printers, etc.) Application support Incident and service request management Access management Problem management (root cause analysis) Networking fundamentals Ticketing tools experience Strong communication skills Customer-centric mindset Good to Have Familiarity with ITIL practices Exposure to chat/email/phone-based support environments Experience in fast-paced or global support teams Key Responsibilities Provide 24x7 technical support to customers (phone, email, chat) Troubleshoot and resolve hardware/software issues Log and document all support activities in ticketing system Escalate unresolved issues appropriately Maintain high standards of service and customer satisfaction Why Lenovo? We’re building a world-class support experience. Join us to be part of a dynamic team with growth opportunities and ongoing technical training. Show more Show less
Digital Workplace Solutions Sales Lead (Senior IC Role) will be responsible for leading & selling an expanding portfolio of lifecycle and managed services along with award-winning Lenovo technology to customers under an “as a Service” model into the India customer accounts. You will need to have in depth knowledge of end user lifecycle services that include but are not limited to: Deployment Services, Managed Services, Asset Management & Help Desk Support, Service Contract Upgrades, Protection Services, Migration Services and Maintenance along with Professional Services that are required to Design, Deploy, and Support of client products. The role will also focus on selling complex managed services centered around six core components, Digital Advisory services, Persona based configuration, collaboration and productivity, Unified Endpoint mgmt., Service Desk and Security. You will be expected to attain sales targets through driving new business and evangelizing Lenovo’s Device as a Service offering. You will need to demonstrate the ability to take initiative and provide leadership in a growing & evolving business. You will need to have a successful track record of selling complex managed service solutions & services that enable or enhance a technology sale. You will champion the innovative power of our products to make companies more productive, collaborative and transformative. You will need to understand Lenovo’s portfolio of award-winning products and develop strategies to help new and existing enterprise customers find and implement the best solutions. In this role, the India DaaS Sales Leader will be expected to drive their own sales calls, while also attending joint calls with sales team members at all levels of the customer organization. This is a client facing sales role requiring deep industry experience, the ability to identify, cultivate, and close net new business, and expertise working large deals at the C level. Reports to : The Director APAC DWS
We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards. As a Senior Managed Service Desk Engineer , your primary responsibility is to offer round-the-clock technical support and assistance to customers. This includes troubleshooting hardware/software issues, guiding users through problem-solving processes, and ensuring professional, high-quality service delivery across every interaction. Key Responsibilities Provide 24x7 technical support to customers via phone, email, and live chat Diagnose and resolve hardware, software, and application issues Log and track all customer interactions and technical procedures in the ticketing system Collaborate with peers and other teams to escalate and resolve complex issues Maintain high levels of customer satisfaction through quality service delivery Required Skills & Experience Minimum 7 years of experience in a technical support or service desk role Solid understanding of hardware and software troubleshooting Proficiency in application support and common enterprise software Strong networking skills and ability to manage/troubleshoot network issues Familiarity with ITIL processes (Incident, Request, Access, and Problem Management) Strong communication, documentation, and interpersonal skills Ability to work in high-pressure, fast-paced environments with 24x7 support demands Education Bachelor’s degree (full-time) in Computer Science, Information Technology, or a related field Preferred Qualifications ITIL certification Experience with enterprise-level ticketing tools (e.g., ServiceNow, Remedy) Exposure to global service desk environments
Hiring: Security Compliance Engineer / Endpoint Security Administrator Location: Mumbai Experience: Minimum 1 year Focus Areas: Endpoint Security, Compliance (ISO 27001, PCI DSS), Antivirus, Incident Management We’re looking for a motivated and detail-oriented Security Compliance Engineer to support enterprise-level endpoint protection, incident response, and IT compliance. If you’ve had some hands-on exposure to antivirus tools, IT governance, or incident handling — this could be your next big step. Key Responsibilities: Support and manage endpoint security across large-scale environments (laptops, desktops, servers) Work with tools like Trend Micro , Symantec Endpoint Protection , VisionOne EDR/XDR , or similar solutions Assist in responding to security incidents , hash blocking, and monitoring alerts Contribute to IT compliance efforts (e.g. ISO 27001 , PCI DSS ) by generating reports and supporting audits Use GRC platforms (e.g., Archer 6.14) for compliance tracking and access control Deploy updates and security tools using SCCM or equivalent platforms Collaborate with local IT teams, help draft SOPs, and ensure policy enforcement Required Skills: At least 1 year of experience in IT security, endpoint management, or a related role Familiarity with antivirus or EDR solutions (Symantec, Trend Micro, McAfee, etc.) Basic knowledge of security compliance , incident response, and reporting Comfortable using tools like SCCM , asset management systems, or GRC platforms Strong willingness to learn and grow in IT governance and compliance Educational Background: Bachelor’s or Master’s in Computer Engineering, IT, or a relevant field Bonus if you have done any certifications or training in cybersecurity, ITIL, or compliance tools
Manage India Customs-IGCR program, Handle and Resolve Customs Queries, Experienced in HSN code classification, Exposure to SAP tool, work closely with Logistics, Finance, Legal, R&D as required. Work location: Puducherry, Tamil Nadu.
Technical Support Manager – Contact Center Operations (Bangalore) Location : Bangalore, India Experience : 10–15 years (8+ years in technical support leadership) Summary As a Technical Support Manager , you will lead Lenovo’s technical services for India, ensuring best-in-class support for our commercial customers. You'll collaborate with multiple technology and service teams, oversee performance, drive operational excellence, and build a high-performing support function. Key Responsibilities Be a game-changer for Lenovo’s commercial customers by improving warranty and support experiences. Drive initiatives to enhance Customer Experience (CX), including metrics like First Call Resolution , Repeat Dispatch Rate , Fix on Phone , and Turnaround Time (TAT) . Lead capacity planning, hiring, and training in collaboration with business operations to ensure optimal workforce deployment. Handle critical customer escalations and interface with other service towers to ensure timely resolution. Design and implement support processes, tools, and systems to enhance technical support efficiency. Track performance and develop dashboards or KPIs to assess support effectiveness. Mentor and develop the support team—focusing on both technical upskilling and professional growth. Required Qualifications & Experience Education : Bachelor’s degree in Information Technology or a related discipline. Experience : 10–15 years in the IT service industry. Minimum 8 years in technical support management, including people leadership. Proven experience in managing contact center (voice + non-voice) support functions. Experience in managing remote support teams and service delivery operations. Technical & Functional Skills Strong troubleshooting knowledge across IT hardware and software environments. Ability to analyze Annual Failure Rate (AFR) and drive actions to improve product reliability. Experience in performing Quality & Failure Analysis and conducting training to reduce warranty cost. Knowledge of notebook/laptop technologies and ability to simplify technical concepts for teams/customers. Hands-on experience with CRM/Incident tracking tools (e.g., MSD CRM , Oracle RightNow ). Strong data orientation—able to build, interpret, and act on support metrics/KPIs. Experience in high-volume support environments for enterprise or service provider clients. Behavioral Competencies High customer obsession and ownership mindset. Strong analytical and problem-solving skills—able to thrive in ambiguity. Proactive, action-biased approach. Doesn't wait to be asked—takes initiative. High personal integrity, commitment, and willingness to go the extra mile. Excellent communication and interpersonal skills. Team player who builds trust and delivers consistent results. Bonus if: You’ve worked in warranty service delivery or a tech support BPO setting. You've implemented automation , chat support , or AI-enabled tools in a support environment.
💼 Premier Technical Support – L2 Role Location: Bangalore Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM (1 fixed weekly off) Key Responsibilities 1. Floor Support for All Queries Deliver immediate support for technical, process, or policy-related queries to ensure smooth day-to-day operations. Clarify SOPs and troubleshooting procedures Assist with part compatibility and usage queries Guide teams on tool navigation and technical platforms 2. Escalation Handling (On Call & Off Call) Take ownership of escalated cases, both during and outside calls, ensuring timely and effective resolution to protect customer experience and brand reputation. 3. Unit Collection & Field Support Manage the collection and coordination of defective or repeat-failure units to enable root cause analysis and faster resolution. 4. Root Cause Analysis (RCA) Drive continuous improvement by investigating escalations, identifying root causes, and suggesting preventive actions. 5. KPI Management Monitor and manage assigned technical KPIs, ensuring consistent support performance and alignment with service goals. 🎓 Qualifications & Skills Degree in Information Technology , Hardware , or a related field Strong technical knowledge in hardware troubleshooting : laptops, desktops, headphones, keyboards, and accessories Excellent communication and customer service skills Prior experience in an L2 technical support or field support environment is a strong plus Comfortable working in a 6-day workweek setup ✅ Is This Role Right for You? This role is for you if: You have 4+ years of experience in tech support (L2 or similar) You enjoy solving real-time issues and guiding engineers You’re confident in handling escalations and field support scenarios You're ready to work from the office in Bangalore , six days a week
As a Technical Support Manager in Bangalore, India, with 10-15 years of experience (including 8+ years in technical support leadership), you will oversee Lenovos technical services for commercial customers in India. Your role will involve collaborating with various technology and service teams to ensure top-notch support, driving operational excellence, and establishing a high-performing support function. Your primary responsibilities will include revolutionizing the support experience for Lenovos commercial customers by enhancing metrics like First Call Resolution, Repeat Dispatch Rate, Fix on Phone, and Turnaround Time (TAT). You will lead capacity planning, recruitment, and training efforts in conjunction with business operations to optimize workforce deployment. Additionally, you will manage critical customer escalations, engage with other service towers for prompt issue resolution, and implement efficient support processes, tools, and systems. To excel in this role, you should possess a Bachelor's degree in Information Technology or a related field along with a solid background in the IT service industry. Your experience should encompass technical support management, particularly in contact center environments, and managing remote support teams and service delivery operations. Proficiency in troubleshooting IT hardware and software, analyzing Annual Failure Rate (AFR), and simplifying technical concepts for teams and customers is essential. Moreover, hands-on experience with CRM tools like MSD CRM and Oracle RightNow, as well as a data-driven mindset to interpret and act on support metrics/KPIs, will be advantageous. As a successful Technical Support Manager, you should exhibit high customer focus, strong analytical and problem-solving abilities, proactive initiative-taking, personal integrity, and commitment to delivering exceptional results. Excellent communication, interpersonal skills, and the ability to foster trust within a team are also key behavioral competencies required for this role. Having experience in warranty service delivery or a tech support BPO setting, as well as proficiency in implementing automation, chat support, or AI-enabled tools in a support environment, would be considered as a bonus.,
Hiring: Security Compliance Engineer / Endpoint Security Administrator Location: Mumbai Experience: Minimum 1 year Focus Areas: Endpoint Security, Compliance (ISO 27001, PCI DSS), Antivirus, Incident Management We’re looking for a motivated and detail-oriented Security Compliance Engineer to support enterprise-level endpoint protection, incident response, and IT compliance. If you’ve had some hands-on exposure to antivirus tools, IT governance, or incident handling — this could be your next big step. Key Responsibilities: Support and manage endpoint security across large-scale environments (laptops, desktops, servers) Work with tools like Trend Micro , Symantec Endpoint Protection , VisionOne EDR/XDR , or similar solutions Assist in responding to security incidents , hash blocking, and monitoring alerts Contribute to IT compliance efforts (e.g. ISO 27001 , PCI DSS ) by generating reports and supporting audits Use GRC platforms (e.g., Archer 6.14) for compliance tracking and access control Deploy updates and security tools using SCCM or equivalent platforms Collaborate with local IT teams, help draft SOPs, and ensure policy enforcement Required Skills: At least 1 year of experience in IT security, endpoint management, or a related role Familiarity with antivirus or EDR solutions (Symantec, Trend Micro, McAfee, etc.) Basic knowledge of security compliance , incident response, and reporting Comfortable using tools like SCCM , asset management systems, or GRC platforms Strong willingness to learn and grow in IT governance and compliance Educational Background: Bachelor’s or Master’s in Computer Engineering, IT, or a relevant field Bonus if you have done any certifications or training in cybersecurity, ITIL, or compliance tools
You should be very strong in Infrastructure domain with hands-on transition experience. Exposure to the hospitality industry would be an added advantage, along with cost optimization and P&L experience being a must. You must possess excellent communication and negotiation skills, both verbal and written in English language. It is essential to be persistent, detail-oriented, and able to multitask effectively. Experience in handling large enterprise customers is required, working directly from clients" onsite locations. Your responsibilities will include taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. You will need to ensure that systems, procedures, and methodologies are in place to support outstanding service delivery and meet customer expectations. Analyzing third-party as well as internal processes to create strategies for service delivery optimization is a key responsibility. You will also be required to recommend methods of improvement and oversee the execution of implemented strategies. Providing accurate and regular reports to management on the performance of service delivery is essential. Personnel management, including staff recruitment, performance assessment, training, and mentoring, will be part of your role. Building strong relationships with teams and stakeholders for effective communication is crucial. You will be expected to set high-level performance benchmarks for IT Infrastructure access. Your role will also involve operational ability in a diverse, large-scale environment, expertise in people management, leadership, and project management skills. This will include executing tasks, managing risks, and ensuring on-time delivery. Collaboration and influence are key aspects of this position, along with being process-driven and result-oriented.,
You are committed to providing exceptional 24x7 support to customers, and as a Senior Managed Service Desk Engineer, your primary responsibility will be to offer round-the-clock technical support and assistance. Your key tasks will include troubleshooting hardware/software issues, guiding users through problem-solving processes, and ensuring professional, high-quality service delivery in all interactions. You will be expected to provide 24x7 technical support via phone, email, and live chat, diagnose and resolve hardware, software, and application issues, log all customer interactions and technical procedures in the ticketing system, collaborate with peers and other teams to escalate and resolve complex issues, and maintain high levels of customer satisfaction through quality service delivery. To excel in this role, you should possess a minimum of 7 years of experience in a technical support or service desk role, have a solid understanding of hardware and software troubleshooting, proficiency in application support and common enterprise software, strong networking skills, familiarity with ITIL processes, strong communication, documentation, and interpersonal skills, and the ability to work in high-pressure, fast-paced environments with 24x7 support demands. Ideally, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Additionally, ITIL certification, experience with enterprise-level ticketing tools (e.g., ServiceNow, Remedy), and exposure to global service desk environments are preferred qualifications.,
Role / Job Description The Level 2 & SME Network Support Engineer position at Lenovo India Private Limited is a challenging role. That requires highly skilled Network engineer on Cisco technologies. The candidate should demonstrate strong skills on Architecture, design, management and troubleshooting of Cisco Devices. Key responsibilities: . Strong Technical skills for install, configure, and manage for network technologies. . Expertise on Cisco technologies is a mandatory . Cisco SDA, DNAC, WLC, ACI, ISE and Campus technologies expertise is mandatory . Expertise on Cisco technologies for: Data, Voice and Wireless along with Firewalls. . Demonstrate strong expertise in Cisco wired and wireless technologies including traditional routing, switching and network security technologies. . Deployment, management and troubleshooting of Cisco ACI & SDN solutions . Strong knowledge and experience on Provisioning, Assurance and Automation services on Cisco DNAC center. . Implement and manage Cisco ISE for secure network access. . Work closely with network architects and administrators to optimize Cisco SDA deployments. . Strong knowledge and experience on SDN, Switching, Routing, Network Security, Underlay & Overlay, VxLAN, Micro segmentation, AAA, DNS, DHCP, IPAM solutions. . Perform configuration, maintenance, and troubleshooting of firewall policies and rules . Strong knowledge of Cisco wireless infrastructure and hands-on experience with Wireless LAN controller and Cisco AP troubleshooting as well as with the Cisco WLC IOS Code upgrades. . Excellent Troubleshooting & Debugging expertise on Cisco WLC and Access Points. . Strong knowledge and experience around Voice Network technologies: Corporate Telephony, Cisco Call Manager, Voice Gateways, Cisco Unified Communications/Voice Conferencing/Webex . Monitor network traffic for potential security threats and proactively address vulnerabilities . Troubleshoot and resolve network problems, ensuring optimal performance and reliability. . Collaborate with cross-functional teams to ensure network security standards align with business objectives . End to end network tower BAU operations using Cisco technologies . Should be able to independently work drive team for SLA commitments and ad-hoc demands from Client . Life Cycle operations including updates, upgrades and firmware / Patching etc. for entire IT landscape . Network automation for Cisco technologies is a mandatory . Closely with OEMS and other ISVs to ensure end to end resolution . Ability to work independently to defining IT landscape, Capacity expansion . Ability to drive qualify, service improvements independently . Ability to have connect and relationship with client executives and Reviews . Efficient and expert to deal and work with cross teams Professional Certifications . Valid Cisco CCNP. Preference would be certification in domains of : CCIE Enterprise Infrastructure / CCIE Data Center Other Certifications . ITIL Foundation is preferred . Cisco CCIE would be added advantage. . Cisco CCNP/CCNS would be added advantage. Soft Skills . Excellent communication, interpersonal, negotiation and presentation skills are mandatory Education : . Graduation Working Days: 5 days & rotational shifts
We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards. The primary responsibility of the Lenovo Service Desk Engineer role is to offer technical support and assistance to customers around the clock. This includes troubleshooting hardware and software issues, guiding users through problem-solving processes, and ensuring that all customer interactions are handled with professionalism and efficiency. Key responsibilities include: 1. Providing 24x7 technical support to customers via phone, email, and live chat. 2. Diagnosing and resolving hardware and software issues in a timely manner. 3. Documenting all customer interactions and technical procedures in our ticketing system. 4. Collaborating with other support team members to escalate and resolve complex issues. 5. Ensuring customer satisfaction by delivering high-quality service and support. The ideal candidate should possess strong technical knowledge, excellent communication skills, and a customer-centric attitude. Prior experience in a similar role is preferred, but not mandatory. We believe in continuous learning and development, so training will be provided as needed. Skill Requirement A solid understanding of both hardware and software support is crucial. This includes troubleshooting and resolving issues related to different devices and software applications. Additionally, proficiency in application support is a must, as the role frequently involves assisting users with various software applications. Networking skills are also highly desirable. The ability to manage and troubleshoot network issues can greatly enhance the efficiency and effectiveness of our service desk operations. Furthermore, familiarity with ITIL (Information Technology Infrastructure Library) practices is preferred. ITIL knowledge helps in understanding and implementing best practices for IT service management. The role also demands proficiency in service request and incident management. Handling service requests efficiently and managing incidents promptly ensures that our users receive timely and effective support. Access management is another key responsibility, ensuring that users have appropriate access to the necessary systems and data. Lastly, problem management skills are essential. Identifying the root cause of issues and implementing permanent solutions helps in reducing the recurrence of problems and improving overall service quality. Education and Experience Full time graduation with minimum 7 years of relevant experience. Should be very good in communication skills Should have ITIL4 certification (Mandatory)
As a Lenovo Service Desk Engineer, you play a crucial role in providing exceptional 24x7 technical support to our customers. Your primary responsibility is to assist customers in troubleshooting hardware and software issues, guiding them through problem-solving processes, and ensuring that all interactions are handled with professionalism and efficiency. Your key responsibilities include providing technical support via phone, email, and live chat round the clock, diagnosing and resolving hardware and software issues promptly, documenting customer interactions and technical procedures accurately, collaborating with team members to resolve complex issues, and ensuring customer satisfaction by delivering high-quality service. The ideal candidate for this role should have a strong technical background, excellent communication skills, and a customer-centric attitude. While prior experience in a similar role is preferred, it is not mandatory as we believe in continuous learning and development and will provide training as needed. You should have a solid understanding of hardware and software support, including troubleshooting issues related to different devices and software applications. Proficiency in application support is essential as you will frequently assist users with various software applications. Networking skills are highly desirable to manage and troubleshoot network issues effectively, enhancing service desk operations" efficiency. Familiarity with ITIL practices is preferred as it helps in understanding and implementing best practices for IT service management. Proficiency in service request and incident management is crucial to ensure timely and effective support for our users. Access management is also a key responsibility to provide appropriate access to necessary systems and data. Problem management skills are essential in identifying the root cause of issues and implementing permanent solutions to improve service quality. A full-time graduation with a minimum of 7 years of relevant experience, excellent communication skills, and ITIL4 certification are required for this role.,