Quality Analyst - Managed Service Desk

At Lenovo, we are dedicated to delivering world-class products and services — and quality is at the heart of everything we do. We are looking for a Quality Assurance Specialist who will ensure our offerings meet the highest standards through meticulous testing, process audits, and continuous improvement initiatives. Key Responsibilities Develop and implement comprehensive QA strategies, policies, and procedures Conduct functional, performance, and reliability testing on products and processes Perform root cause analysis and propose corrective/preventive actions Conduct process audits and ensure compliance with regulatory and safety standards Manage supplier quality, evaluate vendors, and address quality issues Drive continuous improvement using methodologies like Six Sigma, Lean, or TQM Collect and analyze quality data; report metrics, trends, and improvement areas Create and lead training sessions on quality standards and practices Collaborate cross-functionally with engineering, production, and vendor teams Required Qualifications Bachelor's degree in Quality Management, Engineering, or a related discipline Proven experience in quality assurance or a related technical role Preferred certifications: Certified Quality Auditor (CQA) , Certified Quality Engineer (CQE) Technical Competencies Proficient in Quality Management Systems (ISO 9001, ISO 13485, etc.) Familiar with quality tools: FMEA, Control Charts, Pareto Analysis Working knowledge of statistical analysis tools (e.g., Minitab , JMP ) Soft Skills Strong analytical and problem-solving skills Excellent verbal and written communication Attention to detail and commitment to high standards Team-oriented mindset with strong collaboration abilities Show more Show less