Service Delivery Specialist (IT Infrastructure domain specialist)

Working Days : 6 days (On site at client/customer place) – Jio World Center, BKC complex Timings – Will have rotational shifts Key Requirements: Should be very strong in Infrastructure domain Should have hands - on transition experience Hospitality industry exposure would be added advantage Cost optimization and P&L experience is must Job Description: . Excellent communication and negotiation skills including verbal & written English Language . Persistent, detail oriented, able to multitask. . Experience in handling large, enterprise customers. . Work directly from client’s onsite location(s) . Hands on Operational Engagement . Collaboration and Influence a must. . Strong in people & process management, process-driven and result oriented. Key Responsibilities: · Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews · Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. · Taking accountability for service delivery performance, meeting customer expectations · Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization · Recommending methods of improvement and oversea the execution for implemented · Providing accurate and regular reports to the management on performance of the service delivery · Leading personnel management, including staff recruitment, performance assessment, training, and mentoring. · Building strong relationships with teams and stakeholders to enable effective communications. · Enabling high-level performance benchmarks for access for IT Infrastructures · Operational ability in a diverse, large-scale environment · Expertise in people management and leadership · Project management skills including execution of tasks, while managing risk and ensuring on time delivery. Show more Show less