Major Incident Manager

Job Title:

Location:

Work Schedule:

Experience:

Role Overview:

The Incident Manager is responsible for managing incidents and emergencies within the organization, ensuring business continuity, and minimizing operational impact. This role involves assessing, prioritizing, and coordinating incident response efforts, while communicating effectively with stakeholders and leading the team during high-pressure situations.

Key Responsibilities:

• Assess, categorize, prioritize, and manage incidents to ensure timely resolution
• Lead and guide incident response efforts, deploying resources efficiently
• Maintain clear and timely communication with internal teams, senior management, clients, vendors, and partners
• Ensure each team member understands their roles and responsibilities during incidents
• Develop, maintain, and improve incident response procedures and playbooks
• Evaluate incident severity and impact, initiating appropriate response procedures
• Ensure compliance with relevant laws, regulations, and data privacy standards

Required Skills & Competencies:

Technical Skills:

• Strong knowledge of IT systems, infrastructure, networks, databases, and security protocols
• Familiarity with incident response frameworks and ITIL processes
• Understanding of risk management, mitigation, and business continuity practices

Soft Skills:

• Excellent crisis management, decision-making, and analytical abilities
• Strong communication and stakeholder management skills
• Ability to work under pressure, maintain composure, and act decisively
• Leadership and team coordination capabilities

Why Join Us:

• Play a critical role in ensuring operational resilience
• Collaborate with senior management and cross-functional teams
• Work in a dynamic and challenging environment that values decisive action and leadership