Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Persistent
>
Major Incident Manager

Major Incident Manager

Persistent

6 - 8 years

27 - 40 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

siam itsm itil expertise major incident management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Position:

We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead bridge calls, ensure timely updates to stakeholders, and create logical infrastructure diagrams for clarity. This position demands excellent communication skills, technical understanding, and the ability to mentor team members while driving incident resolution and minimizing business impact.

Role: Major Incident Manager
Location: Bangalore
Experience: 6 to 8 years
Job Type: Full Time Employment

What You'll Do:

High level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents.
Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM tool
Technical and Functional Escalation where necessary
Aim to reduce restoration time and escalation to Situation management for P1 incidents.
Communication via various means including SMS and reporting.
Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment.
Prioritise major incidents and assign tasks to Service Support and Delivery resources as required.
Act as the central communication point for major incidents- all Priority 1 issues and priority 2 issues as required.
Ensure creation of a resolution plan for P1 & P2 incidents.
Understand and clearly communicate the business impact of major incidents.
Prioritise major incidents based on business impact to the client.
SIAM Major incident managers are authorized to login into any priority calls during lean periods for their own knowledge gain.
Develop strong working relationships with support and delivery teams, management and liaise with support areas as required
Train and mentor other team members including Service Restoration Managers and problem managers in process and techniques used manage major incidents across all vendors.
Providing updates/communication to senior management on the status of P1 & P2 incidents.

Expertise You'll Bring:

6+ years of experience of running the MI across all vendors.
Excellent verbal communication
Proven experience as major Incident Manager & should have ITIL exposure.
Proven experience in handling the Bridge calls.
Create standardized visual design diagrams of logical infrastructure, including platform, storage, and networking information.
Participate in resolving the P1 & P2 issues.
Should participate in prioritizing the Major Incidents and assigning of tasks.
Provide coordination across technical teams to encourage application of standards and adherence to standard based methodologies.
Should have knowledge on current industry technologies and trends.
understand the appropriateness for the application and timing of those technologies.
Ticketing tool experience.

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

More Jobs at Persistent

Dot Net Developer

Chennai, Pune, Bengaluru

6 - 10 yrs

INR 14 - 22 Lacs

Power BI Developer

Pune

8 - 11 yrs

INR 27 - 37 Lacs

Junior Power BI Developer

Pune

3 - 7 yrs

INR 7 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Java Programmer Developer

Bengaluru

5 - 10 yrs

INR 14 - 22 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Persistent

IT Services and IT Consulting

Pune Maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Major Incident Manager