6.0 - 10.0 years

0 Lacs

haryana

On-site

As a Platform ITSM Officer at OSTTRA India, you will be part of the Technology team responsible for building, supporting, and protecting applications that operate the network. You will play a crucial role in managing high-performance, resilient platforms that process over 100 million messages daily, ensuring efficient trade processing globally. Your primary responsibility will be to lead the response and resolution of major incidents impacting business operations, coordinating with technical teams to diagnose and resolve issues promptly while maintaining effective communication with stakeholders. Key Responsibilities: - Manage high severity incidents with quick resolution and effective communication. - Utilize strong ITIL expertise, particularly in incident, change, and problem management. - Familiarity with CMDB and asset management systems for tracking IT assets. - Identify opportunities for process improvement and prevent future incidents. - Coordinate recovery efforts across teams, ensuring efficient resolution and communication. - Analyze incident trends to reduce recurring issues. - Conduct Post-Incident Reviews (PIR), implement preventive measures, and lead problem-solving using techniques like Pareto, 5 Whys, and Fish-Bone. - Understand service desk operations, escalate procedures, and effectively manage stakeholders. - Experience with ticketing tools like ServiceNow, JIRA, Salesforce. - Demonstrate excellent communication skills, both verbal and written. - Possess a good understanding of application and infrastructure domains, along with knowledge of the financial industry. Core Skills and Knowledge Required: - Deep ITIL expertise and practical application of best practices. - Lead incident coordination efforts across multiple teams. - Broad technical knowledge in various IT domains. - Analyze incident trends for process improvement. - Excellent communication and stakeholder management skills. - Familiarity with incident management and ticketing tools. Bonus Points for: - Experience with cloud technologies (AWS, Azure, GCP). - ITIL v4 certification. - SIAM (Service Integration and Management) knowledge. Requirements: - Bachelor's degree in computer science or equivalent. - 6-8 years of experience in Major Incident Management. - Flexibility to work during weekends and holidays. - Work model: Office/Hybrid model. Location: Gurgaon, India About OSTTRA: OSTTRA is a market leader in derivatives post-trade processing, providing innovative solutions for the challenges in global financial markets. It operates cross-asset post-trade processing networks, streamlining workflows for credit risk, trade workflow, and optimization services. OSTTRA was formed in 2021 through the combination of four established businesses, with a focus on developing critical market infrastructure. Joining OSTTRA offers a unique opportunity to be part of a globally recognized team of post-trade experts, supported by S&P Global and CME Group. Learn more at www.osttra.com. Benefits: At OSTTRA, we prioritize the well-being of our employees, offering health & wellness programs, generous time off, continuous learning opportunities, family-friendly perks, and more. Equal Opportunity Employer. If you require accommodation due to a disability during the application process, please contact EEO.Compliance@spglobal.com. Job ID: 317817 Posted On: 2025-07-09,

Posted 2 days ago

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Manager- Data Ops Innovaccer

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Documentation Specialist, you will be responsible for creating world-class customer-facing documentation that delights and excites customers. Your role involves removing ambiguity by documenting information effectively, leading to increased team efficiency and effectiveness. Your efforts will help convert tacit knowledge into implicit knowledge. You will manage a full region or multiple customers within a region, owning end-to-end communication and status reporting to both leadership and customers. Your responsibilities include managing your portfolio, estimates, asset projection, unit metrics, tracking CARR (Contracted Annual Recurring Revenue), asset transfers, and cloud costs for fully owned projects. Additionally, you will provide valuable data insights to customers, identify early warning signs for issues, and collaborate with Customer Success stakeholders. Collaborating effectively with stakeholders, managing escalations, planning transitions, and initiating hiring efforts are key aspects of your role. You will also drive initiatives to achieve target profit gross margin and CSAT score for your allocated portfolio, while prioritizing work aspects amidst changing timeframes and incomplete information. Your leadership skills will be crucial in mentoring, grooming, assessing, and providing balanced feedback to your team members. Regular performance discussions and tracking Individual Development Plans are essential. Additionally, you will act as a backup SEM for another region. Required Skills: - Advanced SQL & Unix experience - Strong ETL & Python support skills - Hands-on knowledge of Analytics Tools (Power BI or Tableau) - Good Healthcare knowledge - Fundamental ITIL Expertise - Proficiency in Support Processes (SLAs, OLAs, Product or application support) - Project and Program management abilities - Escalation & Team management skills - Problem-solving mindset - Excellent written and verbal communication skills - Ambitious and adaptable to work in a flexible startup environment with a focus on achieving goals.,

Posted 1 week ago

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