21 Siam Jobs

Job Description Mandatory Key skills- Problem Management/RCA/5why/Which methodology are you using for problems Take the ownership to oversee the day to day operations relating to Problem Management and Incident Management. Take overall responsibility for Problem Management and Incident Management receive proactive problem tickets from service providers, coordinate assessment of business impact with Customer and progress tickets to the next stage Ensure cross dependencies across supplier for RCA Submission & Problem Resolution are handled efficiently Coordinate Root Cause Analysis across multiple providers Evaluate and approve recommended solutions to Problems Coordinate production of Request...

About The Role Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Identity Access Management (IAM) Good to have skills : Enterprise Systems Monitoring Tools, Security Information and Event Management (SIEM), Service Integration and Management (SIAM)Minimum 5 year(s) of experience is required Educati...

JD for Service Integration And Management Lead Location: Greater Noida Position Requirements Candidates must possess excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format. Particular emphasis is put upon the ability to produce well written technical documentation. Technical Requirement Develop and implement SIAM frameworks and processes. Ensure effective collaboration and communication between internal teams and external service providers. Build and maintain relationships with key stakeholders, including vendors and internal teams. Act as the main point of contact for service-related issues and escalat...

Accountable for pre-sales activities for Service Management, Solution designing based on technologies such as ServiceNow, SIAM, ITSM,Remedy, SummitAI, Cherwell etc. Response to RFPs, RFIs, scoping and solution's with proper documentation Collaboration and support of internal teams e.g. Presales, architects and sales in the implementation of customer presentations, workshops, offers and technical and functional issues. Lead Generation for SIAM, ITSM and ITAM Services Governance with required partners and stakeholders Work independently with prospects / customers/technical teams on scoping and solutioning Preparation and execution of design workshops Questioning requirements (needs vs. wishes)...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

This Position reports to: Global Service Owner for Network Service Your roles and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost. The work m...

NEC Software Solutions (India) Private Limited is a leading provider of end-to-end IT services catering to diverse industry verticals such as publishing, media, financial services, retail, healthcare, and technology companies globally. With over 30 years of experience, we have established a reputation for exceeding customer expectations and delivering high-quality software products. Our team of over 1300 talented professionals ensures offshore support and technology services are provided seamlessly. Role Summary: As an Associate Client Services Manager, you will support the Senior Client Service Manager in managing contracted services for specific customer accounts. Your responsibilities inc...

15+ Yrs of total experience with minimum 5 Yrs of dedicated experience in presales & Solutioning. 10 Yrs of Hands-on experience in ITSM, Monitoring/AIOps, Should have handled stand alone RFPs for each of the tower line and should have strong collaborative experience to work on large managed services proposals. Should be fast & proactive to quickly understand the RFP scope, objectives, influencing factors in order to get started ASAP. Should be multi tasking and work on multiple proposals at the same time with ownership. Should be innovative and futuristic to bring the levers, ideas which can help to win the business. Should have good interpersonal skills and connects with OEM to get the best...

You should have a minimum of 4+ years of experience in IT service management, specifically focusing on incident management. Possessing an ITIL Foundation or Intermediate or Expert certification would be advantageous. Your responsibilities will include managing incidents, major incidents, and problems, preferably in a ServiceNow environment. You should have a solid understanding of IT infrastructure components, relationships, and dependencies, as well as proficiency in ITIL processes and best practices. Strong analytical and problem-solving skills are essential for this role. Effective communication and collaboration skills are necessary to engage with cross-functional teams. Additionally, yo...

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applyi...

NEC Software Solutions (India) Private Limited is a renowned provider of end-to-end IT services across various sectors, operating in Mumbai (Worli & Airoli) and Bangalore. With over 30 years of experience, we have established a strong reputation for exceeding customer expectations and delivering high-quality software products to clients worldwide. Our team of more than 1300 talented individuals is dedicated to providing offshore support and technology services. As an Associate Client Services Manager, you will work closely with the Senior Client Service Manager to ensure the successful management of contracted services for specific customer accounts. Your responsibilities will include overse...

he Job Role: Problem Manager Role Details Minimum of 4+ years of automotive manufacturing experience or relevant IT implementation experience as Support Person /domain/business consultant with Automotive Manufacturing . Roles and Responsibilities: Manage Critical to Business Events related problems to ensure best resolution and elimination of all the root causes for the specific event or disruptions Drives all levels of the IT organization ( service Providers) to update their processes, procedures, and documentation Provide control for the execution of operational activities and processes (like Incident, Problem, Service request Management) Communicate operations state of service throughout ...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

We are looking for a highly skilled and experienced professional to join our team at Capgemini Technology Services India Limited. The ideal candidate will have a strong background in technology services and excellent communication skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement innovative solutions. Analyze complex problems and develop effective solutions using technical expertise. Provide exceptional customer service and support to clients. Develop and maintain technical documentation and reports. Participate in training and development programs to enhance skills and knowledge. Contribute to the improvement of processes and procedures. Job Re...

Role & responsibilities End-to-end ownership & accountability/responsibility of day-to-day SIAM cum mulit-vendor ITSM support function for Incident, Problem, Change, Service Catalog, Request Fulfilment, Hardware Asset & Configuration, Knowledge, Vendor Management etc. in a multi-vendor environment Manage ITSM team whos responsible to run above mentioned process, ITSM tool areas, conduct reviews of respective areas Maintain in-depth understanding of overall IT environment of customer as well as services provided by respective support groups Run daily service review of respective support groups on regular basis as per expected services using SOW Make sure required SLAs/OLAs performance reports...

SIAM Lead & Vendor Manager Role Overview SIAM Lead would be accountable for overall SIAM or multi-vendor ITSM function (covering MIM/IM, PM, CM, KM, SCM, RF, SLM, HAM, CMDB, Vendor Management etc.) delivery on day-to-day basis across the technology tracks for a customer with 24x7 coverage (need to align to customer business hours) and a multi-sourcing/multi-vendor environment. SIAM Vendor Manager would be accountable for overall SIAM or vendor performance management in a multi-sourcing/multi-vendor environment. Vendor manager would be responsible to take care of all vendor interactions/escalation/reviews/discussions/performance discussions. Job Description: SIAM Lead End-to-end ownership & a...

Role & responsibilities Review, prioritize, and respond to intake requests for service; ensure completion of requests within the expected turnaround time. Development of reporting and comprehensive summary dashboards. Coordinate, schedule, lead, document, and quantify monthly internal and external governance calls. Aggregate metrics for CSAT responses; document and drive necessary improvement actions. Drive procedural compliance and SLA achievement; investigate and resolve any deviations or failure to achieves; implement resistance controls to prevent recurrence. Manage incident and problem management processes and workflows within ServiceNow. Develop SIAM documentation including processes a...

Key Responsibilities: Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions. Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain. Works across multiple teams in the design of the Managed Service offering. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market. Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability. Directs the validation processes by obtaining sign-off from technical, serv...

Project Role: Service Management Lead Project Role Description: As the Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your role involves coordinating projects through contract management and shared service coordination. You will develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. Must Have Skills: Service Integration and Management (SIAM) Good to Have Skills: Infrastructure Service Management Minimum Experience Required: 5 years Educational Qualification: 15 years full-time education Key Responsibilities: Own the development of differentiated service offers ...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

Job Description Functional Reporting : IT Role: Quality & Process Consultant Location :Mumbai Administrative Reporting : IT Role Purpose The position serves the following purpose 1. Managing ITIL Process development and governance for (All verticals) in coordination with IT 2. Manage the scope of work of all ITIL process and operations. Areas Key Accountabilities/ ResponsibilitiesKey Deliverables & Activities 1) Incident Management SPOC for the Customer to govern Incident process. Major Incident Pre & Post life cycle is evaluated, process gaps are identified and timely rectified. IM is available for managing escalation and maintaining SLAs. Takes ownership of incident from they getting updat...