34 Siam Jobs

1. Role Overview IT Service Management (ITSM) pre-sales Solution Architect, a self-driven individual who would be responsible for supporting sales team with ServiceNow, ITSM, SIAM, EXM & STG opportunities while working on specific solutions, proposals, effort sizing, pricing, presentations etc. in-line with Hexawares offerings, capabilities, processes etc. 2. Job Description: a. Work on ServiceNow pre-sales opportunities for ITSM Functional Consulting, ITSM Service Design, ITSM Automation, ITSM Operations and SIAM using frameworks like ITIL® and tools like ServiceNow® etc. b. Design & build end-to-end solution, proposal, sizing, pricing, presentations etc. c. Work on various pre-sales stages...

Role Overview: As a Manager, IT Client Service at NTT DATA, you will play a crucial role in leading and managing a team of service delivery experts to ensure the performance of service delivery for all corporate IT services provided to regions and service divisions. Your responsibilities will include contributing to and executing on strategic direction, maintaining relationships with relevant leadership teams, and fostering a collaborative and innovative culture focused on operational excellence. Key Responsibilities: - Lead and manage a team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions. - M...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Integration and Management (SIAM), Incident Management, ServiceNow IT Service Management, ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Integration and Management (SIAM), Incident Management, ServiceNow IT Service Management, ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business...

Role : Incident And Change Manager Experience : 6 - 10 years Location : Mumbai Define, Adopt and deploy the SIAM and SIAM Practices in the account. Define incident and service request classification schemes Record, classify and prioritize requests and incidents. Verify, approve and fulfil service requests. Investigate, diagnose and allocate incidents. Resolve and recover from incidents. Close service requests and incidents Track status and produce reports. Identify and classify problems. Investigate and diagnose problems. Raise known errors. Resolve and close problems

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system pe...

Required Technical and Professional Expertise 10+ years of experience in IT consulting, solution architecture, or modernization roles. Proven experience in a range of business and technology lead roles, including IT strategy development, enterprise and solution architecture, digital transformation, IT business case development and shaping and architecting large scale business and technology transformation. Strong knowledge in emerging areas like GenAI and their impact on transformation. Ability to conduct assessments of clients domains like Compute, Storage, Network, Middleware, databases, Monitoring/ Observability, IAM, DevSecOps, ITSM, end user compute and Security Experience with the tran...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

Job Title: Managed Services Platform Product Owner Location: Onsite Job Type: Full-time Experience Level: 10+ years Position Summary We are seeking a visionary and hands-on Managed Services Platform Product Owner to lead the end-to-end lifecycle of a next-generation managed services platform This role encompasses design, build, development, transition, and operations of the platform, ensuring it aligns with business goals, market needs, and technology trends The ideal candidate will bring a strong product mindset, deep understanding of ITSM/ITILframeworks, and experience in platform strategy, architecture, and agile product ownership Key Responsibilities Product Vision, Strategy & Roadmap De...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Service Integration and Management (SIAM), Incident Management, ServiceNow IT Service Management, Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing applicati...

Job Title: Managed Services Platform Product Owner Location: Onsite Job Type: Full-time Experience Level: 10+ years Position Summary We are seeking a visionary and hands-on Managed Services Platform Product Owner to lead the end-to-end lifecycle of a next-generation managed services platform. This role encompasses design, build, development, transition, and operations of the platform, ensuring it aligns with business goals, market needs, and technology trends. The ideal candidate will bring a strong product mindset, deep understanding of ITSM/ITIL frameworks, and experience in platform strategy, architecture, and agile product ownership. Key Responsibilities Product Vision, Strategy & Roadma...

As an Associate Client Services Manager at NEC Software Solutions (India) Private Limited, you will play a crucial role in managing contracted services for specific customer accounts. Your key responsibilities will include: - Ensuring service delivery meets Service Level Agreements (SLAs) - Developing and nurturing customer relationships - Producing monthly reports for performance analysis - Assisting in the enhancement of services through Service Improvement Plans - Setting up new services and handling escalations to maintain customer satisfaction The ideal candidate for this position should hold a Bachelor's Degree in Engineering, possess 8-10 years of experience in IT Client Service Manag...

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. JOB DESCRIPTION Role - SIAM IT Service Manager Required Technical Skill Set Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle Desired Experience Range- 10-15 yrs in SIAM and SMO Location of Requirement- Chennai/Pune Desired Competencies Must-Have Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to:...

Job Description Mandatory Key skills- Problem Management/RCA/5why/Which methodology are you using for problems Take the ownership to oversee the day to day operations relating to Problem Management and Incident Management. Take overall responsibility for Problem Management and Incident Management receive proactive problem tickets from service providers, coordinate assessment of business impact with Customer and progress tickets to the next stage Ensure cross dependencies across supplier for RCA Submission & Problem Resolution are handled efficiently Coordinate Root Cause Analysis across multiple providers Evaluate and approve recommended solutions to Problems Coordinate production of Request...

About The Role Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Identity Access Management (IAM) Good to have skills : Enterprise Systems Monitoring Tools, Security Information and Event Management (SIEM), Service Integration and Management (SIAM)Minimum 5 year(s) of experience is required Educati...

JD for Service Integration And Management Lead Location: Greater Noida Position Requirements Candidates must possess excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format. Particular emphasis is put upon the ability to produce well written technical documentation. Technical Requirement Develop and implement SIAM frameworks and processes. Ensure effective collaboration and communication between internal teams and external service providers. Build and maintain relationships with key stakeholders, including vendors and internal teams. Act as the main point of contact for service-related issues and escalat...

Accountable for pre-sales activities for Service Management, Solution designing based on technologies such as ServiceNow, SIAM, ITSM,Remedy, SummitAI, Cherwell etc. Response to RFPs, RFIs, scoping and solution's with proper documentation Collaboration and support of internal teams e.g. Presales, architects and sales in the implementation of customer presentations, workshops, offers and technical and functional issues. Lead Generation for SIAM, ITSM and ITAM Services Governance with required partners and stakeholders Work independently with prospects / customers/technical teams on scoping and solutioning Preparation and execution of design workshops Questioning requirements (needs vs. wishes)...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

This Position reports to: Global Service Owner for Network Service Your roles and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost. The work m...

NEC Software Solutions (India) Private Limited is a leading provider of end-to-end IT services catering to diverse industry verticals such as publishing, media, financial services, retail, healthcare, and technology companies globally. With over 30 years of experience, we have established a reputation for exceeding customer expectations and delivering high-quality software products. Our team of over 1300 talented professionals ensures offshore support and technology services are provided seamlessly. Role Summary: As an Associate Client Services Manager, you will support the Senior Client Service Manager in managing contracted services for specific customer accounts. Your responsibilities inc...

15+ Yrs of total experience with minimum 5 Yrs of dedicated experience in presales & Solutioning. 10 Yrs of Hands-on experience in ITSM, Monitoring/AIOps, Should have handled stand alone RFPs for each of the tower line and should have strong collaborative experience to work on large managed services proposals. Should be fast & proactive to quickly understand the RFP scope, objectives, influencing factors in order to get started ASAP. Should be multi tasking and work on multiple proposals at the same time with ownership. Should be innovative and futuristic to bring the levers, ideas which can help to win the business. Should have good interpersonal skills and connects with OEM to get the best...

You should have a minimum of 4+ years of experience in IT service management, specifically focusing on incident management. Possessing an ITIL Foundation or Intermediate or Expert certification would be advantageous. Your responsibilities will include managing incidents, major incidents, and problems, preferably in a ServiceNow environment. You should have a solid understanding of IT infrastructure components, relationships, and dependencies, as well as proficiency in ITIL processes and best practices. Strong analytical and problem-solving skills are essential for this role. Effective communication and collaboration skills are necessary to engage with cross-functional teams. Additionally, yo...

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applyi...

NEC Software Solutions (India) Private Limited is a renowned provider of end-to-end IT services across various sectors, operating in Mumbai (Worli & Airoli) and Bangalore. With over 30 years of experience, we have established a strong reputation for exceeding customer expectations and delivering high-quality software products to clients worldwide. Our team of more than 1300 talented individuals is dedicated to providing offshore support and technology services. As an Associate Client Services Manager, you will work closely with the Senior Client Service Manager to ensure the successful management of contracted services for specific customer accounts. Your responsibilities will include overse...

he Job Role: Problem Manager Role Details Minimum of 4+ years of automotive manufacturing experience or relevant IT implementation experience as Support Person /domain/business consultant with Automotive Manufacturing . Roles and Responsibilities: Manage Critical to Business Events related problems to ensure best resolution and elimination of all the root causes for the specific event or disruptions Drives all levels of the IT organization ( service Providers) to update their processes, procedures, and documentation Provide control for the execution of operational activities and processes (like Incident, Problem, Service request Management) Communicate operations state of service throughout ...